Teknofix
Teknofix is a Turkish IT services company providing nationwide field installation, technical support, help desk, IT inventory management, and consumer device repair across 81 provinces via a 500+ vehicle fleet, serving enterprise clients and individual consumers as a Concentrix subsidiary.
- Company typePrivate
- Founded2011
- HeadquartersIstanbul
- Headcount251–500
- GTM typeB2B and B2C
- OfferingServices
What Teknofix does
Teknofix (legal name: Teknofix Telekomünikasyon ve Bilişim Hizmetleri Sanayi ve Ticaret Anonim Şirketi) is a Turkish IT services company founded in 2011 and headquartered in Istanbul, operating as a subsidiary of Concentrix/Webhelp Group. The company provides field installation and technical support, help desk and monitoring, IT inventory and asset lifecycle management, IT staffing and outsourcing, product consultancy, and consumer device repair services. It serves both large enterprise customers with multi-location footprints across Turkey (telecommunications operators, banks and insurance companies, retail and restaurant chains, and e-commerce/logistics firms) and individual consumers needing smartphone and iPhone repairs.
Teknofix's core technology layer consists of proprietary field management applications used to coordinate a 500+ vehicle fleet across all 81 Turkish provinces, a self-service online appointment booking system, and a real-time technician tracking feature branded "Teknisyenim Nerede" (Where's My Technician). These tools support an end-to-end digitized workflow for service delivery, reporting, and management of field operations. The platform is complemented by ISO 22301:2013 Business Continuity Management and TS ISO/IEC 27001 Information Security Management certifications, with PwC serving as independent auditor, positioning the company for regulated enterprise procurement.
The business model combines professional services, managed services, and hardware resale. Enterprise revenue is generated through project-based installation fees, recurring help desk and monitoring contracts, IT staffing fees, and IT inventory management contracts (notably a large engagement managing 50,000+ devices for Concentrix across 50+ cities). Consumer revenue is generated per repair transaction for iPhone and smartphone hardware fixes delivered via on-site mobile service vehicles in 25 provinces or at a physical repair center in Kağıthane, Istanbul. Pricing for enterprise work is quote-based and not publicly disclosed; consumer repairs are priced by device model and part, with same-day repair, up to two-year warranty, and interest-free six-month installment payment options. Go-to-market is primarily direct field sales to enterprise accounts, supplemented by a call center (0850 755 66 66) and self-service online booking, with channel partnerships spanning HPE, Fortinet, HP, Cisco, Dell, Lenovo, and Philips for product resale.
Teknofix firmographics
Firmographics- Name
- Teknofix
- Legal name
- Teknofix Telekomünikasyon ve Bilişim Hizmetleri Sanayi ve Ticaret Anonim Şirketi
- Website
- https://teknofix.com.tr
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Teknofix is a Turkish IT services company providing nationwide field installation, technical support, help desk, IT inventory management, and consumer device repair across 81 provinces via a 500+ vehicle fleet, serving enterprise clients and individual consumers as a Concentrix subsidiary.
- Ownership category
- akta.pro rank
Teknofix industry classification
Industry- Product category
- IT Field Services and Technical Support
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (81121), Personal and Household Goods Repair and Maintenance (8114)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)
- akta.pro secondary industries
- Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA), Product/IoT & Smart Device Support (Consumer/Industrial IoT) (BPAAACAH)
Keywords
Where Teknofix is headquartered
LocationHeadquarters
- HQ city
- Istanbul
Offices2 records
Markets served
Teknofix business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- On-Site Installation & Support Services: Revenue from on-site IT installation, configuration, and technical support services delivered through field technicians across 81 provinces. Includes project-based work for corporate clients including site surveys, equipment setup, and ongoing maintenance. Billed as project fees or service contracts.
- Help Desk & Monitoring Services: Centralized IT help desk and monitoring services for corporate clients, integrating call center operations with IT support process management. Provided as recurring service contracts.
- Outsourcing / Staffing Services (Dış Kaynak): Outsourcing of IT human resources including talent search, recruitment, onboarding, payroll, and continuity management for corporate clients. Revenue generated through staffing fees.
- Consumer Device Repair Services: iPhone and smartphone repair services for individual consumers, including screen replacement, battery replacement, camera repair, and other hardware fixes. Delivered on-site via mobile service vehicles in 25 provinces or at repair centers. Revenue per repair transaction.
- IT Inventory Management & Delivery: Physical IT asset management including counting, tagging, storage, user delivery, manufacturer returns, and lifecycle management of IT equipment. Includes delivery and setup services to remote/home workers. Billed as service contracts.
- Product Consultancy & Resale: Sales, project, consulting, and maintenance services for IT products through partner brands (HPE, Fortinet, Hewlett Packard Enterprise, Philips, HP, Cisco, Dell, Lenovo). Revenue includes product resale margins and consulting fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | On-site repair services for consumers — iPhone and smartphone hardware repairs (screen, battery, camera, charging port, speaker, microphone, etc.) |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels4 records
Teknofix product offering
Product offeringCore offering
Teknofix installs and manages IT device collection and provides technical support services to corporate clients across all 81 provinces of Turkey through a 500+ vehicle field service fleet, supported by a centralized help desk and IT inventory management offering. For individual consumers, Teknofix delivers on-site iPhone and smartphone repair services through mobile service vehicles and a dedicated repair center in Istanbul, with same-day repair options. Core service lines include help desk and monitoring, field installation and support, IT inventory management, IT outsourcing (staffing), product consultancy through brand partnerships (HPE, Fortinet, HP, Cisco, Dell, Lenovo, Philips), and consumer device repair.
Product overview
Teknofix is an IT services company operating as a platform-plus-modules architecture. The core offering consists of five integrated service lines: (1) Yardım Masası Hizmeti (Help Desk Service) for centralized IT support management, (2) Saha Kurulum & Destek Hizmetleri (Field Installation & Support Services) providing on-site technical support across 81 Turkish provinces via a 500+ vehicle fleet, (3) iPhone Teknik Servis ve Onarım (iPhone Technical Service and Repair) offering same-day device repairs with up to 2-year warranty, (4) BT Envanter Yönetimi (IT Inventory Management) covering end-to-end asset lifecycle management, and (5) Dış Kaynak Hizmetleri (Outsourcing Services) for IT staffing. Supplementary modules include Yerinde Tamir Hizmeti (On-Site Repair) with mobile workshops, and three specialized BT Envanter sub-modules (Optimizasyon, Sayım, Raporlama) for inventory optimization, counting, and reporting. Product consultancy services are offered through partnerships with major technology brands including HPE, Fortinet, HP, Cisco, Dell, and Lenovo.
Differentiator
Problem solved
Functional benefit
Products and services
- Yardım Masası Hizmeti (Help Desk and Monitoring Services) Centralized IT support process management service providing businesses with help desk ticket management, call center integration, and reporting and monitoring systems (7x24 Helpdesk + NOC).
- Saha Kurulum & Destek Hizmetleri (Field Installation and Support Services) On-site IT device installation, delivery, configuration, and technical support services delivered through a 500+ vehicle field fleet across 81 provinces in Turkey, supported by proprietary field management applications and digitized workflows.
- iPhone Teknik Servis ve Onarım (iPhone Technical Service and Repair) Comprehensive iPhone and smartphone hardware repair services for individual consumers, including screen replacement, battery replacement, charging port replacement, camera repairs, Face ID repair, and speaker/microphone replacement, with same-day repair options and up to 2-year warranty.
- BT Envanter Yönetimi ve Teslimat Hizmetleri (IT Inventory Management and Delivery Services) End-to-end IT asset lifecycle management service covering physical inventory counting, tagging, system integration, storage, user delivery, manufacturer returns, maintenance, and redeployment for enterprise clients across multiple locations.
- Ürün Danışmanlığı (Product Consultancy and Resale) Technology product consultancy and resale service for enterprise clients offering sales, project implementation, consulting, installation, and maintenance services for IT products through channel partnerships with HPE, Fortinet, HP, Cisco, Dell, Lenovo, and Philips.
- Dış Kaynak Hizmetleri (Outsourcing Services) IT staffing and outsourcing solutions covering recruitment, interviewing, selection, hiring, onboarding, payroll, expense management, and continuity management of IT human resources for corporate clients.
Quantifiable outcome
- Reduced IT inventory losses through systematic lifecycle management and tracking
- +3 more outcomes
Companies that use Teknofix
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Teknofix technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Teknofix partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor.
- HPE (Hewlett Packard Enterprise)minorTeknofix offers product sales, project, consulting, and maintenance services for HPE products as a channel/integration partner in Turkey.
- FortinetminorTeknofix offers product sales, project, consulting, and maintenance services for Fortinet security products as a channel/integration partner.
- HP (Hewlett-Packard)minorTeknofix offers product sales, project, consulting, and maintenance services for HP products as a channel/integration partner.
- CiscominorTeknofix offers product sales, project, consulting, and maintenance services for Cisco products as a channel/integration partner.
- DellminorTeknofix offers product sales, project, consulting, and maintenance services for Dell products as a channel/integration partner.
- LenovominorTeknofix offers product sales, project, consulting, and maintenance services for Lenovo products as a channel/integration partner.
- PhilipsminorTeknofix offers product sales, project, consulting, and maintenance services for Philips products as a channel/integration partner.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Teknofix competitors and assessment
Company assessmentRegional players
- NSYS Grup Bilişim: Turkish IT services and support company delivering field installation, IT support, and managed services to enterprise clients — closely matched to Teknofix in geography, customer base, and service mix.
- Index Grup: Major Turkish IT distribution and value-added services company delivering enterprise IT solutions, integration, and managed services — comparable in go-to-market, vertical mix, and Turkish market positioning to Teknofix.
- Arena Bilgisayar: Leading Turkish IT distributor and services provider that pairs hardware distribution with installation and managed services for enterprise clients — closely comparable to Teknofix's product consultancy/resale and field installation offering.
Emerging players
- iSmash: Walk-in and on-demand smartphone and tablet repair chain with same-day service — comparable to Teknofix's consumer device repair line on customer value proposition and parts-quality approach.
Broad incumbents
- Computacenter: European-headquartered provider of enterprise IT infrastructure, deployment, and managed services — comparable to Teknofix for the corporate device deployment, IT inventory management, and OEM-tied services.
- Getronics: Global managed IT services provider offering workplace, field, and infrastructure services with multi-country coverage — a broad incumbent analog to Teknofix's enterprise IT field support and help desk product.
- Stefanini Group: Global IT services and BPO provider with field support, help desk, IT outsourcing, and managed services capabilities — comparable to Teknofix across virtually every corporate service line, but at significantly larger international scale.
Direct peers
- uBreakiFix (Asurion): Largest consumer electronics and smartphone repair franchise in North America under Asurion — direct peer to Teknofix's B2C iPhone repair line on business model (mobile/on-site and in-store repair with warranty-backed service).
- Puls Technologies: On-demand mobile device and connected-tech repair provider with at-home/on-site service model — direct analog to Teknofix's mobile (yerinde tamir) consumer repair delivery model.
- Biznet Bilişim: Istanbul-headquartered IT services and BPO provider serving Turkish enterprise clients with IT support, field services, and managed services — directly comparable to Teknofix's corporate IT field support and outsourcing business in the same Turkish market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Teknofix social profiles
Digital presenceTeknofix compliance and trust
Trust signalCompliance2 records
Teknofix financial estimates
Financial estimateRevenue estimate
Valuation estimate
Teknofix leadership team
Management profileNumber of profiles
Profiles8 records
Teknofix funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Teknofix M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Teknofix
What does Teknofix do?
Teknofix installs and manages IT device collection and provides technical support services to corporate clients across all 81 provinces of Turkey through a 500+ vehicle field service fleet, supported by a centralized help desk and IT inventory management offering. For individual consumers, Teknofix delivers on-site iPhone and smartphone repair services through mobile service vehicles and a dedicated repair center in Istanbul, with same-day repair options. Core service lines include help desk and monitoring, field installation and support, IT inventory management, IT outsourcing (staffing), product consultancy through brand partnerships (HPE, Fortinet, HP, Cisco, Dell, Lenovo, Philips), and consumer device repair.
Is Teknofix a public or private company?
Teknofix is a private company. It is classified as corporate owned and is currently operating.
When was Teknofix founded?
Teknofix was founded in 2011. It employs 251 to 500 people.
Where is Teknofix based?
Teknofix is headquartered in Istanbul.
How does Teknofix make money?
Six revenue lines are on record. On-Site Installation & Support Services are the primary driver. The others are help Desk & Monitoring Services, outsourcing / Staffing Services (Dış Kaynak), consumer Device Repair Services, IT Inventory Management & Delivery and product Consultancy & Resale.
Who are Teknofix's main competitors?
Regional players on record are NSYS Grup Bilişim, Index Grup and Arena Bilgisayar. iSmash is listed as an emerging player. Broad incumbents are Computacenter, Getronics and Stefanini Group. Direct peers are uBreakiFix (Asurion), Puls Technologies and Biznet Bilişim.
Does Teknofix have an API?
No public API is recorded for Teknofix.
What industry is Teknofix in?
Teknofix's product category is IT Field Services and Technical Support. Its primary akta.pro industry code is BPAAACAB, Hardware & Device Support (PC, Mobile, Peripherals), with a secondary code of CRACAJAA, Consumer Device Repair Services (Phones, Tablets, PCs). Its NAICS code is 81121 and its SIC code is 7600.