Servetel (by Acefone)

What Servetel (by Acefone) does

Acefone (operating the Servetel sub-brand) is an India-headquartered cloud communications provider delivering cloud contact center, IVR, programmable voice, WhatsApp Business, and video collaboration through a unified platform. The technical stack is a cloud-native VoIP infrastructure handling 2.5 billion+ calls annually at 99.5% uptime, supplemented by an AI layer that includes a self-hosted-LLM Voice Bot with 500ms latency, two-way Voice Stream, and Xtract post-conversation speech analytics. The product portfolio spans four core AI-powered offerings (Interactions Hub, Contact Center Studio, API Connect, Campaigns), seven solution features (IVR, Auto Dialer, Virtual/Toll-Free Numbers, Click-to-Call, WhatsApp Calling, VoIP, Cloud Contact Center), and a stated 20+ pre-built CRM integration ecosystem covering Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, Zendesk, Freshdesk, LeadSquared, Bitrix24, and others. Founded in 2017 and led by CEO & Founder Karan Chhabra, the company serves 10,000+ businesses across India, the US, and the UK with named enterprise customers including SAP, Jaguar, Honda, Uber, BCG, Michelin, Cipla, Godrej, Star Health, and MakeMyTrip.

Revenue is generated through a hybrid model combining subscription (user-tiered from 4–999+ users), per-seat agent licensing (4–500+ agents), usage-based API and AI conversation tiers, and professional services for onboarding. GTM is sales-led with 24/7/365 inside sales across three regional geographies, an enterprise field motion supported by solution consultants, and a partner/reseller program for SMB reach. Distribution is reinforced by content marketing, SEO, case studies, webinars, a podcast (CX BNB), an ROI calculator, and high review-platform ratings (4.7/5 Google, 4.8/5 Trustpilot, 4.7/5 G2). The company holds ISO 27001 and Certin security certifications and was recognized across Capterra Shortlist, Software Advice Front Runners, and GetApp Category Leaders in 2025.

Name

Servetel (by Acefone)

Legal name

Acefone

Website

https://acefone.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Acefone (Servetel) is an India-based cloud communications provider offering cloud contact center, IVR, VoIP, WhatsApp Business, and AI-powered Voice Bot and speech analytics to 10,000+ businesses across BFSI, healthcare, retail, education, and enterprise globally.

Ownership category

akta.pro rank

Product category

Cloud Communications / Contact Center Software

NAICS

Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK), Voice Calling (VoIP) Apps (BPAMACAC), SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB)

Keywords

• Cloud telephony services
• Cloud contact center
• VoIP business phone systems
• Interactive voice response
• AI voice bots

Headquarters

HQ city

Not specified

HQ country

India

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. Cloud Telephony Services: Subscription-based cloud communication services including VoIP phone systems, contact center solutions, virtual numbers, and toll-free numbers. Pricing based on user count (ranging from 4-9 users to 999+ users) and calling country requirements.
2. Usage-Based Calling: Pay-per-call or usage-based billing for high-volume outbound calling, campaigns, and voice streaming services. Agents can be licensed based on monthly conversation volumes (Less than 10,000, 10,000-50,000, More than 50,000).
3. API and Infrastructure Services: Communication APIs and infrastructure services including voice API, robo calls, and click-to-call with estimated monthly call volumes determining pricing tiers.
4. Professional Services: Onboarding, training, and implementation support including user training and onboarding, dedicated customer experience team, and setup assistance.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Servetel (by Acefone) provides cloud-based business communication solutions including VoIP phone systems, cloud contact center software, IVR, auto dialers, virtual numbers, toll-free numbers, and AI-powered products such as Voice Bot, Voice Stream, and Xtract speech analytics. The platform unifies voice, WhatsApp messaging, and video meetings with 20+ CRM integrations, serving over 10,000 businesses across India, the US, and the UK.

Product overview

Acefone (parent company of Servetel) offers an all-in-one cloud communications platform built for conversations powered by AI. The product portfolio consists of AI-powered core products including Interactions Hub (multichannel conversation center), Contact Center Studio (dialer solution), API Connect (APIs for integration), and Campaigns (proactive outreach). Additional AI products include Voice Bot (conversational automation with self-hosted LLMs), Voice Stream (two-way audio), and Xtract (speech analytics). The platform serves industries including BFSI, Healthcare, Education, Retail, Professional Services, and Enterprise through solutions like IVR, Auto Dialer, Virtual Numbers, Toll-Free Numbers, Click-to-Call, and WhatsApp Business Calling. The ecosystem includes 20+ pre-built CRM integrations including Salesforce, Microsoft Dynamics 365, HubSpot, Zendesk, and Freshdesk.

Differentiator

Problem solved

Functional benefit

Brands

• Servetel: A cloud communications product/sub-brand by Acefone, offering cloud telephony and contact center solutions with its own customer login portal at customer.servetel.in

Products and services

• Interactions Hub A complete conversation center providing multichannel cloud communications including voice calls, WhatsApp messaging integration, and video meetings from a single platform for businesses needing omnichannel customer engagement.
• Contact Center Studio Cloud-based dialer solution streamlining customer interactions with automated dialers for outbound calling, smart call routing for high call volumes, and call disposition with post-call survey capabilities for blended inbound and outbound operations.
• API Connect API integration platform enabling seamless integration and customization for tailored communication solutions with voice and messaging APIs, adaptable workflows, and REST APIs for maintaining customer data.
• Campaigns All-in-one proactive outreach communication tool empowering marketing teams with audience segmentation, real-time analytics, and consistent messaging across multiple channels.
• Voice Bot AI-powered voice bot that automates conversations with 500ms response latency, voicebot-to-agent handoff, self-hosted LLMs, and brand-adhering guardrails to deliver faster, consistent, and cost-effective customer support.
• Voice Stream Two-way audio streaming solution for engaging customers across marketing, sales, and support operations.
• Xtract AI speech analytics platform that converts every call into actionable steps for agents, providing post-conversation analytics for performance tracking and operational improvement.
• Cloud Contact Center Complete cloud-based contact center software for inbound and outbound call management with automation and analytics for businesses of all sizes.
• VoIP Phone Service Voice over Internet Protocol phone system enabling cloud-based business communications without physical hardware, supporting internet-based calling to reduce connection fees.
• Business Phone System Cloud-based business phone system providing virtual numbers, toll-free numbers, and complete telephony infrastructure for businesses seeking professional communication capabilities.
• Inbound Call Center Software Inbound call center software solution with intelligent call routing, IVR, and analytics for managing incoming customer calls at scale.
• Outbound Call Center Software Outbound call center software featuring auto dialers, predictive dialing, and campaign management for high-volume sales outreach and lead generation.
• Virtual Call Center Software Virtual call center software enabling remote and distributed agent teams to handle customer calls from any location worldwide through cloud-based infrastructure.
• WhatsApp Business Calling WhatsApp Business integration for customer communication and support, enabling call centers to leverage the WhatsApp messaging channel alongside voice.

Quantifiable outcome

• 2.5 billion+ annual calls processed reliably
• +4 more outcomes

Named customers14 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability11 records

Feature14 records

Partnerships

Ten partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationCRM integration allowing Acefone telephony within Salesforce interface. Users can make calls directly from Salesforce, sync call logs and recordings, and access customer data during live calls. Available through Chrome extension.
• Zoho CRMcoreTechnology or IntegrationIntegration with Zoho CRM enabling seamless customer data management with Acefone telephony. Call logging, recording sync, and click-to-call functionality from within Zoho.
• HubSpotcoreTechnology or IntegrationIntegration with HubSpot CRM for marketing, sales, and service automation. Click-to-call from browser, call logging sync, and customer data access during calls through Chrome extension.
• FreshdeskcoreTechnology or IntegrationFreshdesk helpdesk integration unlocking 3Cs of customer service. Automates ticketing, provides multi-channel communication portal, and integrates Freddy AI for customer support automation.
• ZendeskcoreTechnology or IntegrationIntegration with Zendesk CRM for combining Acefone cloud communication with Zendesk's intuitive customer service platform.
• Microsoft Dynamics 365coreTechnology or IntegrationAcefone telephony integrated with Microsoft Dynamics 365 CRM. Chrome extension available for Dynamics 365. Enables one-click customer connection, unified call logs, and deep customer insights.
• FreshworkscoreTechnology or IntegrationIntegration with Freshworks suite of business software for unified customer experience management.
• LeadSquaredcoreTechnology or IntegrationCRM integration with LeadSquared for lead management and marketing automation combined with Acefone telephony capabilities.
• Bitrix24coreTechnology or IntegrationIntegration with Bitrix24 CRM and collaboration platform for business communication and customer management.
• Chrome Web Store ExtensionscoreTechnology or IntegrationAcefone Chrome extensions for Salesforce, HubSpot, and Microsoft Dynamics enabling browser-based telephony from CRM platforms.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Exotel: India-headquartered cloud telephony and customer-engagement platform serving SMB and enterprise across South Asia. Closest geographic and pricing-tier competitor to Acefone in the Indian market.
• Twilio: Public cloud communications platform offering programmable voice, messaging, and contact-center APIs. Direct overlap with Acefone's API Connect, voice/messaging, and CCaaS offerings, though Twilio operates at materially larger scale and is more developer-led.
• Five9: Public pure-play cloud contact-center vendor with AI-powered routing, analytics, and outbound dialers. Direct overlap with Acefone's Contact Center Studio, Auto Dialer, and IVR capabilities in mid-market and enterprise.
• Genesys: Enterprise CCaaS platform with cloud and on-prem contact-center offerings, AI routing, and workforce engagement. Direct competitor to Acefone's Contact Center Studio in the enterprise segment, though focused upmarket.
• 8x8: Public UCaaS/CCaaS vendor combining cloud phone, contact center, video, and CPaaS. Direct peer across Acefone's voice, contact-center, and API offerings, with a similar integrated-platform positioning.
• RingCentral: Public UCaaS/CCaaS vendor offering cloud phone systems, contact center, and video for SMB through enterprise. Closest direct competitor to Acefone's bundled voice + contact-center proposition, with much larger global sales coverage.
• Ozonetel: India-based cloud contact-center and telephony provider with inbound/outbound dialers, IVR, and AI features. Direct peer to Acefone across SMB and mid-market Indian customers with comparable feature sets.
• Aircall: Cloud-based phone system and contact-center platform focused on SMB and mid-market with deep CRM integrations. Comparable to Acefone's SMB/mid-market tier, IVR, click-to-call, and CRM integration strategy.
• Vonage: Cloud communications provider (now part of Ericsson) offering UCaaS, CCaaS, and communications APIs. Direct overlap with Acefone's VoIP, contact-center, and API Connect capabilities.
• Talkdesk: Cloud contact-center vendor with AI-driven routing, virtual agents, and CX analytics. Closely comparable to Acefone's AI-led productization (Voice Bot, Xtract) and CCaaS core, with strong enterprise and SMB presence.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servetel (by Acefone)