GeekFeed
GeekFeed is a Tokyo-based AWS Advanced Tier Services Partner that develops YouWire, a multi-channel business voice recording and AI analytics platform, alongside Sylphina (Amazon Connect extension) and SaaS development services for Japanese enterprises.
- Company typePrivate
- Founded2011
- HeadquartersTokyo, Japan
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
GeekFeed firmographics
Firmographics- Name
- GeekFeed
- Legal name
- 株式会社ギークフィード
- Website
- https://geekfeed.co.jp
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- GeekFeed is a Tokyo-based AWS Advanced Tier Services Partner that develops YouWire, a multi-channel business voice recording and AI analytics platform, alongside Sylphina (Amazon Connect extension) and SaaS development services for Japanese enterprises.
- Ownership category
- akta.pro rank
GeekFeed industry classification
Industry- Product category
- Cloud Communications and Contact Center Software
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)
- akta.pro secondary industry
- Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)
Keywords
Where GeekFeed is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices1 record
Markets served
GeekFeed business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Outsourcing Development: Custom software development services leveraging open-source technologies, cloud-native architecture, and AWS platforms.
- AWS Consulting and Implementation: AWS migration, construction, and operational support services. The company is an AWS Advanced Tier Services Partner with deep expertise in Amazon Connect and cloud-native development.
- YouWire SaaS: Subscription-based business voice platform providing call recording, storage, management, and AI-powered transcription/summarization. Available on AWS Marketplace.
- Sylphina SaaS: Subscription-based cloud service extending Amazon Connect with additional modules (calendar management, etc.). Available as SaaS.
- SaaSus Platform Partnership: As an official partner of SaaSus Platform, provides B2B SaaS development and operational support services for authentication, authorization, and billing functions.
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
GeekFeed product offering
Product offeringCore offering
GeekFeed develops and sells proprietary SaaS products — most prominently YouWire, a multi-carrier/multi-device business voice recording and AI-powered transcription/summarization platform built on AWS, along with Sylphina (an Amazon Connect extension SaaS) and SaaSus Platform (a B2B SaaS authentication, authorization, analytics, and billing control plane). Alongside these products, the company sells AWS consulting, cloud-native system development, and digital transformation (DX) advisory services to Japanese enterprise customers as an AWS Advanced Tier Services Partner.
Product overview
GeekFeed operates as a software development company and DX support firm offering a portfolio of proprietary SaaS products complemented by system development and cloud consulting services. Its core product is YouWire, a business voice platform for recording, managing, and AI-analyzing business communications; this is extended by Sylphina (an Amazon Connect add-on available as extension and SaaS), SaaSus Platform (B2B SaaS authentication/billing control plane), and XCALLY (omni-channel contact center). The portfolio is unified around cloud communications, AWS infrastructure, and AI-powered voice data utilization, with system development and AWS consulting services that both independently serve clients and support integration of the proprietary product suite.
Differentiator
Problem solved
Functional benefit
Brands
- YouWire: Contact center and business voice platform with call recording, transcription, and AI-powered analytics capabilities. Supports multi-carrier, multi-device communication including iPhone, Android, and regular mobile phones.
- Sylphina
Products and services
- YouWire YouWire is GeekFeed's proprietary business voice platform for Japanese enterprise contact centers and B2B voice communication, recording calls across contact centers, mobile phones (iPhone, Android, and feature phones), desk phones, and web meetings, with cloud-based management, AI-powered speech recognition and summarization (via Amazon Bedrock), and a YouWire MCP Server that safely connects call recording data to AI agents.
- Sylphina Sylphina is a cloud service that extends Amazon Connect with additional functionality modules, including calendar modules for operating hours management via Google Calendar integration; it is available both as an Amazon Connect extension and as a standalone SaaS product targeted at mid-market contact center customers.
- SaaSus Platform SaaSus Platform is a B2B SaaS-specialized control plane providing authentication, authorization, analytics, and billing functions, enabling Japanese B2B SaaS companies to accelerate product development without building non-core authentication and billing infrastructure.
- XCALLY XCALLY is an SNS-enabled omni-channel contact center system supporting voice, Twitter, Facebook, LINE, email, and SMS, distributed in Japan by GeekFeed as an authorized dealer.
- System Development Services Custom software development services leveraging open-source technologies, VoIP/Asterisk expertise, AWS cloud-native development, and AI/ML capabilities, sold to Japanese enterprise clients.
- IT Modernization & Consulting IT consulting services for Japanese enterprises including digital transformation support, effect visualization, and implementation goal clarification.
- AWS Consulting & Migration AWS migration, construction, and operational support services for Japanese enterprises, backed by AWS Advanced Tier Service Partner status and Amazon Connect Service Delivery Program certification.
Quantifiable outcome
- Contact center voice data consolidated across multiple channels (contact center, mobile phone, desk phone, web meetings) into single cloud platform
Companies that use GeekFeed
Customer profileSegments3 records
Ideal customer profiles3 records
GeekFeed technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability6 records
Feature5 records
GeekFeed partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- ネットワールド (Networld)coreNetworld serves as the distributor for YouWire on AWS Marketplace. This was Japan's first ISV voice x generative AI product listed on AWS Marketplace, enabling AWS customers to procure YouWire through their existing AWS accounts.
- AWS (Amazon Web Services)coreAWS Advanced Tier Services Partner providing AWS migration, construction, and operational support. Multiple products (YouWire, Sylphina) have received AWS certifications including FTR and ISV Accelerate program designation.
- 株式会社アンチパターン (Anti-Pattern)coreGeekFeed became an official partner of SaaSus Platform, a B2B SaaS authentication, authorization, and billing service. GeekFeed offers SaaS development support leveraging SaaSus Platform.
- クラスメソッド株式会社 (Classmethod)coreClassmethod is a premier consulting partner of AWS. GeekFeed partners with Classmethod to leverage their deep AWS expertise and provide more comprehensive cloud solutions to customers.
- XENIALAB s.r.l.minorXenialab is the developer of XCALLY, an omni-channel contact center system. GeekFeed serves as the primary distributor in Japan, handling Japanese localization, LINE integration, and ongoing support.
- CounterPathminorCounterPath is a leading VoIP software company. GeekFeed established a channel partner agreement to distribute CounterPath products in Japan.
- SoftBank (ソフトバンク)minorSoftBank partnership established for YouWire distribution, enabling business communication voice recording services for SoftBank enterprise customers.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
GeekFeed competitors and assessment
Company assessmentBroad incumbents
- Five9: Global cloud contact center (CCaaS) provider offering AI-powered call recording, transcription, and analytics. Comparable to YouWire's enterprise voice platform ambition but at much larger scale and broader feature set.
- NICE Ltd. Global enterprise software provider with a large contact center portfolio (NICE CXone) including AI-based call recording and analytics. Comparable to GeekFeed's contact-center voice + AI value proposition at much larger enterprise scale.
- Twilio: Cloud communications platform providing programmable voice, recording, and AI APIs. Comparable to YouWire at the API/infrastructure layer and overlaps in cloud voice capture and transcription use cases.
- Genesys: Global leader in contact center and CX orchestration, expanding AI-native capabilities including voice transcription and summarization. Comparable as a broader incumbent in the same Amazon Connect-adjacent contact center market GeekFeed targets.
Emerging players
- Otter.ai: AI meeting and conversation transcription/summarization platform with strong consumer and prosumer adoption. Comparable as an emerging AI transcription/summarization competitor in the same general voice-to-text intelligence category as YouWire.
- Cresta: Generative AI platform for contact center agent assistance and conversation intelligence. Comparable as an emerging voice + generative AI play that overlaps with YouWire's transcription/summarization and AI-agent positioning.
Direct peers
- Serverworks: Japanese AWS Advanced Consulting Partner specializing in cloud-native development, migration, and managed services. Closely comparable to GeekFeed's AWS consulting and cloud-native system development practice for Japanese enterprise customers.
- Observe.AI: AI-powered contact center intelligence platform with conversation transcription, summarization, and quality management. Directly comparable to YouWire's AI voice analytics and Amazon Bedrock-powered summarization capabilities for contact centers.
- AudioCodes: Provider of VoIP, SIP, and enterprise voice recording/contact center products that GeekFeed already distributes in Japan. Comparable as an enterprise voice/recording vendor whose products compete with and complement GeekFeed's YouWire and XCALLY offerings.
- Classmethod: Premier AWS-focused consulting partner in Japan offering cloud migration, AWS-native development, and managed services. Directly comparable to GeekFeed's AWS consulting and system development business, and an actual commercial partner of GeekFeed for joint customer engagements.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
GeekFeed social profiles
Digital presenceGeekFeed compliance and trust
Trust signalCompliance2 records
GeekFeed financial estimates
Financial estimateRevenue estimate
Valuation estimate
GeekFeed leadership team
Management profileNumber of profiles
Profiles6 records
GeekFeed funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GeekFeed M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GeekFeed
What does GeekFeed do?
GeekFeed develops and sells proprietary SaaS products — most prominently YouWire, a multi-carrier/multi-device business voice recording and AI-powered transcription/summarization platform built on AWS, along with Sylphina (an Amazon Connect extension SaaS) and SaaSus Platform (a B2B SaaS authentication, authorization, analytics, and billing control plane). Alongside these products, the company sells AWS consulting, cloud-native system development, and digital transformation (DX) advisory services to Japanese enterprise customers as an AWS Advanced Tier Services Partner.
Is GeekFeed a public or private company?
GeekFeed is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was GeekFeed founded?
GeekFeed was founded in 2011. It employs 11 to 50 people.
Where is GeekFeed based?
GeekFeed is headquartered in Tokyo, Japan, in the Asia region.
How does GeekFeed make money?
Five revenue lines are on record. Software Outsourcing Development is the primary driver. The others are AWS Consulting and Implementation, youWire SaaS, sylphina SaaS and saaSus Platform Partnership.
Who are GeekFeed's main competitors?
Broad incumbents on record are Five9, NICE Ltd., Twilio and Genesys. Emerging players are Otter.ai and Cresta. Direct peers are Serverworks, Observe.AI, AudioCodes and Classmethod.
Does GeekFeed have an API?
Yes. YouWire MCP Server provides a Model Context Protocol (MCP) server that securely connects call recording data to AI agents, enabling AI-powered analysis and utilization of recorded voice data.
What industry is GeekFeed in?
GeekFeed's product category is Cloud Communications and Contact Center Software. Its primary akta.pro industry code is HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support), with a secondary code of BPAAACAC, Software/Application Support (SaaS, Enterprise Apps). Its NAICS code is 5132 and its SIC code is 7372.