MDS Global IT
MDS Global IT is a Texas-based IT managed services and consulting firm that delivers enterprise networking, contact center, collaboration, cloud, and security services to Fortune 100 customers across 30 countries, with specialized Epic healthcare integrations and Cisco UCCE ATP certification.
- Company typePrivate
- Founded2017
- HeadquartersPlano, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What MDS Global IT does
MDS Global IT is a privately held IT consulting and managed services firm (legal entity: Premier MDS Global IT LLC) founded in 2017 and headquartered in Plano/Richardson, Texas. The company delivers enterprise networking, unified communications, contact center, cloud, and security services to Global Fortune 100 customers across 30 countries, with delivery centers in India (Chandigarh and Bengaluru) and Poland (Warsaw) supporting a 24x7x365 follow-the-sun model. Core technology competencies span Cisco (Premier Partner and UCCE ATP), Microsoft (Gold Partner), AWS, VMware, Fortinet, Cisco Meraki, and Epic App Marketplace integrations, with custom CTI development, bespoke Cisco Finesse gadgets, and IVR self-service applications as technical differentiators, particularly in healthcare.
The business operates across five revenue streams: managed services (24x7x365 support with SLAs), professional services (Prepare-Plan-Design-Implement-Operate-Optimize methodology), IT professional staffing, ad-hoc support ($250 initial 3 hours, $100 per additional hour, pay-as-you-go), and product resale of restricted Cisco UCCE solutions. GTM is sales-led with consultative, vendor-agnostic positioning, combined with channel-led delivery through Cisco/Microsoft/AWS partner programs. The firm targets enterprise and mid-market customers through direct sales, website engagement, and phone outreach, with industry specialization in healthcare via Epic integrations. Notable proprietary capabilities include Epic App Marketplace integrations (CTI screen pops, IVR prescription refill and balance payment), custom Cisco Finesse CTI development, and AI services spanning NLP, predictive analytics, and process automation across healthcare, finance, retail, and manufacturing.
MDS Global IT firmographics
Firmographics- Name
- MDS Global IT
- Legal name
- Premier MDS Global IT LLC
- Website
- https://mdsglobalit.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- MDS Global IT is a Texas-based IT managed services and consulting firm that delivers enterprise networking, contact center, collaboration, cloud, and security services to Fortune 100 customers across 30 countries, with specialized Epic healthcare integrations and Cisco UCCE ATP certification.
- Ownership category
- akta.pro rank
MDS Global IT industry classification
Industry- Product category
- IT Managed Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Facilities Management Services (541513), Other Computer Related Services (541519)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB)
- akta.pro secondary industry
- Managed Detection & Response (MDR) (BPAEADAA)
Keywords
Where MDS Global IT is headquartered
LocationHeadquarters
- HQ city
- Plano
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
MDS Global IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Managed Services: 24x7x365 managed support services covering enterprise networking, collaboration, data center, security, and cloud solutions. Services include proactive monitoring and SLA-driven metrics.
- Professional Services: Consulting services including enterprise networking design/architecture, collaboration services, cloud migration, security services, data center services, strategy planning, and custom application development. Delivered through Prepare, Plan, Design, Implement, Operate, and Optimize project methodology.
- Staffing Services: I.T. professional staffing providing engineers, analysts, directors, managers, and CXO-level executives on flexible staffing models for specific projects or long-term placements.
- Ad-Hoc Support: On-demand support for UCCE, CVP, ICM Scripting, CUCM, UCCX, Webex Calling/Contact Center at $250 for initial 3 hours and $100 per additional hour. Pay-as-you-go model.
- Product Resale: Resale of Cisco Unified Contact Center Enterprise products and solutions as an authorized Cisco ATP partner. Includes software and product sales alongside service delivery.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Ad-Hoc Support - Initial engagement |
| Unit Pricing | Pay-as-you-go | Ad-Hoc Support - Additional hours |
| Other | Multi-year contract | Professional/Managed Services |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels4 records
MDS Global IT product offering
Product offeringCore offering
MDS Global IT is an IT consulting and managed services firm that delivers 24x7x365 managed support, professional services, collaboration, contact center, cloud migration, security, data center, and custom application development for enterprise customers. They also offer specialized healthcare integration through the Epic App Marketplace and IT professional staffing. As a vendor-agnostic advisor with deep Cisco, Microsoft, AWS, VMware, and Fortinet partnerships, they design, deploy, and operate enterprise IT infrastructure for Global Fortune 100 and mid-market customers across 30 countries.
Product overview
MDS Global IT is an IT consulting and managed services firm offering a comprehensive portfolio of technology solutions organized around managed IT services, professional services, collaboration services, and specialized healthcare Epic integrations. The core offering includes managed services for Cisco, Microsoft, VMware, AWS, Meraki, and Fortinet technologies, supplemented by professional services spanning enterprise networking, collaboration, cloud migration, security, and custom application development. Their collaboration portfolio centers on Cisco Unified Contact Center solutions (UCCE, UCCX, CVP), Webex Calling and Contact Center, Amazon Connect, and Microsoft Teams Phone. Healthcare-specific offerings include Epic integration services for hospital collaboration and contact center screen pops. The company operates a 24x7 global service model with presence across the Americas, India, and Europe, providing both on-premise and cloud-based deployment options.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services 24x7x365 managed support services covering enterprise networking, collaboration, data center, security, and cloud solutions with proactive monitoring and SLA-driven metrics for enterprise and mid-market customers.
- Professional Services Consulting services including enterprise networking design and architecture, collaboration services, cloud migration, security services, data center services, strategy planning, and custom application development, delivered through Prepare, Plan, Design, Implement, Operate, and Optimize project methodology.
- Collaboration Services Comprehensive collaboration solutions including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Expressway, Cisco Jabber, Webex Calling, Webex Contact Center, Microsoft Teams Phone, and Amazon Connect, designed, deployed, and supported for enterprise customers.
- Ad-Hoc Support Services On-demand technical support for UCCE, CVP, ICM Scripting, CUCM, UCCX, Webex Calling, and Webex Contact Center priced at $250 for initial 3 hours and $100 per additional hour under a pay-as-you-go model.
- Healthcare Epic Integration Services Healthcare integration services for Epic App Marketplace applications including CTI screen pops with real-time patient information, IVR self-service for prescription refills and balance payments, and chat-based patient engagement solutions for hospitals and healthcare organizations.
- IT Professional Staffing Services IT professional staffing services providing engineers, analysts, directors, managers, and CXO-level executives on flexible staffing models for specific projects or long-term placements, with seamless organizational integration.
- Security Services Security services encompassing Cisco, AWS, Fortinet, and Palo Alto Networks security solutions including security assessments, vulnerability management, incident response, and continuous monitoring for enterprise environments.
- Cloud Migration Services Comprehensive cloud migration services including cloud readiness assessment, strategy and planning, provider selection, application and data migration, security and compliance implementation, performance optimization, and hybrid/multi-cloud strategies across AWS and Microsoft Azure.
Quantifiable outcome
- Manages solutions for global enterprise customers in 30 countries
- +1 more outcomes
Companies that use MDS Global IT
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
MDS Global IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature5 records
MDS Global IT partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and major.
- CiscocoreCisco Premier Partner and Cisco Unified Contact Center Enterprise Specialization Authorized Technology Provider (UCCE ATP). MDS is authorized to resell and deploy Cisco ATP restricted Unified Contact Center Enterprise products and has been certified to sell Cisco's advanced Contact Center solutions. MDS also achieved Advanced Enterprise Networks Architecture Specialization from Cisco.
- MicrosoftcoreMicrosoft Gold Partner. MDS provides solutions around Microsoft technologies including Azure, Teams, and Microsoft 365.
- Amazon Web Services (AWS)coreAWS Provider partner. MDS specializes in AWS technologies including compute services, storage, networking, security, AI/ML services, and DevOps tools.
- FortinetmajorFortinet Partner. MDS provides Fortinet security solutions including firewall, secure SD-WAN, access solutions, cloud security, and threat intelligence.
- PexipmajorPexip Gold Partner. Pexip provides interoperability for Microsoft Teams to integrated Cisco Video Rooms.
- VMwarecoreMDS specializes in VMware technologies including vSphere, Horizon, NSX, cloud solutions, vSAN, vRealize Suite, and security solutions.
- Cisco MerakicoreMDS provides Cisco Meraki cloud networking solutions, wireless solutions, security solutions, switching, SD-WAN, and cloud management.
- EpiccoreEpic App Marketplace Partner. MDS provides Epic integration solutions for healthcare organizations including CTI screen pops, IVR self-service for payments and prescription refills, and chat applications.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
MDS Global IT competitors and assessment
Company assessmentDirect peers
- Presidio: Presidio is a large Cisco Gold partner delivering networking, collaboration, cloud, and security services to enterprise and mid-market customers, with similar vendor partnership stack and managed services model to MDS.
- ePlus Technology: ePlus is a Cisco Gold partner and IT solutions provider offering networking, collaboration, security, and managed services to enterprise customers—highly comparable to MDS's portfolio and customer profile.
- Converge Technology Solutions: Converge Technology Solutions is an IT services and solutions provider with strong Cisco partnership, delivering networking, collaboration, cloud, and managed services—similar partnership-driven business model to MDS.
- ConvergeOne: ConvergeOne is one of the largest Cisco UCCE contact center partners in North America, delivering collaboration, contact center, and managed services to Fortune 1000 enterprises—directly comparable to MDS's Cisco-led contact center practice.
- Black Box: Black Box is an IT solutions and managed services provider specializing in networking, collaboration, and data center services for enterprise customers—directly comparable service portfolio and Cisco partnership depth.
- Netrix: Netrix is a mid-sized IT managed services and security provider with Cisco, Microsoft, and AWS partnerships serving enterprise customers—comparable in scale and service mix to MDS.
Broad incumbents
- Insight Enterprises: Insight is a global IT solutions and services company offering cloud, data center, collaboration, and managed services—similar managed services motion to MDS across Microsoft, Cisco, and AWS ecosystems.
- Computacenter: Computacenter is a global enterprise IT infrastructure and managed services provider with deep Cisco and Microsoft partnerships—comparable vendor stack and enterprise customer base, with far broader international footprint.
- World Wide Technology (WWT): WWT is a global Cisco Gold partner and large-scale systems integrator offering networking, collaboration, data center, and managed services—overlaps MDS's Cisco contact center and networking practice but at materially larger scale.
- CDW: CDW is a large multi-vendor IT solutions and services provider offering collaboration, networking, security, and managed services to enterprise and mid-market—comparable end customers and vendor stack, much broader scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
MDS Global IT social profiles
Digital presenceMDS Global IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
MDS Global IT leadership team
Management profileNumber of profiles
Profiles2 records
MDS Global IT subsidiaries and ownership
Company hierarchySubsidiaries3 records
MDS Global IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MDS Global IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MDS Global IT
What does MDS Global IT do?
MDS Global IT is an IT consulting and managed services firm that delivers 24x7x365 managed support, professional services, collaboration, contact center, cloud migration, security, data center, and custom application development for enterprise customers. They also offer specialized healthcare integration through the Epic App Marketplace and IT professional staffing. As a vendor-agnostic advisor with deep Cisco, Microsoft, AWS, VMware, and Fortinet partnerships, they design, deploy, and operate enterprise IT infrastructure for Global Fortune 100 and mid-market customers across 30 countries.
Is MDS Global IT a public or private company?
MDS Global IT is a private company. It is classified as management employee owned and is currently operating.
When was MDS Global IT founded?
MDS Global IT was founded in 2017. It employs 11 to 50 people.
Where is MDS Global IT based?
MDS Global IT is headquartered in Plano, United States, in the North America region.
How does MDS Global IT make money?
Five revenue lines are on record. Managed Services are the primary driver. The others are professional Services, staffing Services, ad-Hoc Support and product Resale.
Who are MDS Global IT's main competitors?
Direct peers on record are Presidio, ePlus Technology, Converge Technology Solutions, ConvergeOne, Black Box and Netrix. Broad incumbents are Insight Enterprises, Computacenter, World Wide Technology (WWT) and CDW.
Does MDS Global IT have an API?
No public API is recorded for MDS Global IT.
What industry is MDS Global IT in?
MDS Global IT's product category is IT Managed Services. Its primary akta.pro industry code is BPAEAIAB, End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet), with a secondary code of BPAEADAA, Managed Detection & Response (MDR). Its NAICS code is 54151 and its SIC code is 7370.