MyCallCloud

What MyCallCloud does

MyCallCloud is a privately held U.S. SaaS provider of hosted cloud-based contact center software, operating as MyCallCloud LLC from Wheat Ridge (Denver), Colorado. The platform delivers inbound, outbound, and blended calling capabilities through a unified suite that includes multiple dialer modes (Power, Progressive, Predictive, Preview, Manual), Automatic Call Distribution (ACD), skills-based routing, Interactive Voice Response (IVR), Computer Telephony Integration (CTI), omnichannel communications (SMS, email, Facebook messaging, voice), and reporting/analytics. Notable proprietary components include AI-based line ratio management for optimizing agent connection rates and a patent-pending Text-to-Speech "No Dial™" ringless voicemail technology that delivers voicemails without ringing the recipient. Infrastructure is hosted in Tier 3 data centers, with the company claiming 1000+ days of uninterrupted uptime, and the platform supports remote and work-from-home agent deployment.

Name

MyCallCloud

Legal name

MyCallCloud LLC

Website

https://mycallcloud.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

MyCallCloud is a U.S.-based SaaS provider of hosted cloud contact center software, offering dialers, IVR, ACD, CRM integrations, and proprietary AI and ringless voicemail tools to SMB and mid-market businesses across verticals including debt collections, real estate, and insurance.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software

NAICS

Computer Systems Design and Related Services (54151), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Services-Prepackaged Software (7372), Telephone Communications (No Radiotelephone) (4813)

akta.pro industry

PRIMARYHDAIAHAF

Contact Center (CCaaS) & Customer Engagement Voice

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYBPAFAFAK

Customer Service/Support CRM & Contact Center Platforms

Business & Public Services/Marketing, Advertising & PR Services/Marketing Technology & CRM Services

SECONDARYHDAIAHAB

Cloud PBX & Hosted Telephony

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYHDAAAFAL

Contact Center Speech AI (agent assist, IVR automation)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

Keywords

• Cloud contact center software
• Auto dialer solutions
• Ringless voicemail technology
• Omnichannel communications platform
• Hosted VoIP call center

Headquarters

HQ city

Henderson

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription - Contact Center Software: Hosted cloud contact center software delivered as subscription service; pricing based on number of agents and features; includes access to dialers, IVR, ACD, reporting, and integrations
2. Professional Services - Consulting & Training: Contact center consulting services including complimentary initial consultation and ongoing advisory; training services for software implementation and optimization
3. Compliance Services: TCPA compliance tools and DNC list management integrated into platform

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

MyCallCloud provides hosted cloud-based contact center software delivered as a SaaS subscription to SMB and enterprise customers. The platform supports inbound, outbound, and blended calling operations with proprietary dialer modes (predictive, power, progressive, preview), AI-based line ratio management, patent-pending No Dial™ ringless voicemail, omnichannel communications (voice, SMS, email, IVR, Facebook messaging), ACD, skills-based routing, CTI, and reporting/analytics, all backed by Tier 3 data center infrastructure and U.S.-based support.

Product overview

MyCallCloud is a hosted cloud contact center software provider offering a unified platform for inbound, outbound, and blended calling operations. The core Cloud Contact Center platform integrates with specialized dialer software (predictive, power, progressive, preview) and supports omnichannel communications including SMS, email, IVR, Facebook messaging, and ringless voicemail. Key modules include ACD, skills-based routing, CTI screen pops, dynamic caller ID, and comprehensive reporting/analytics. The company provides professional services including consulting, training, and U.S.-based support. Infrastructure is hosted in Tier 3 data centers with a focus on reliability, scalability, and TCPA compliance.

Differentiator

Problem solved

Functional benefit

Brands

• No Dial™ Ringless Voicemail: Exclusive ringless voicemail technology that delivers non-intrusive calls to customers with up to 50% open rates and 30%+ callback rates. Allows voicemail delivery to cell phones without ringing.
• VoIP Phone System
• Contact Center Reporting & Analytics
• Text-to-Speech Ringless Voicemail

Products and services

• Cloud Contact Center Hosted cloud-based contact center platform providing inbound, outbound, and blended calling capabilities for small to enterprise businesses with telephony and call routing technology.
• Dialer Software Suite Automated dialing solutions including predictive, power, progressive, and preview dialers that manage telephone number dialing and route connected calls to agents.
• No Dial™ Ringless Voicemail Patent-pending ringless voicemail technology delivering non-intrusive voicemail drops to cell phones without ringing, with Text-to-Speech capability and up to 50% open rates and 30%+ callback rates.
• ACD (Automatic Call Distribution) Automatic call distribution software that routes incoming calls to appropriate agents based on predefined rules and algorithms.
• Skills-Based Routing Intelligent call routing that matches customers with agents based on skills, language proficiency, historical data, and customer profiles for optimal service delivery.
• IVR (Interactive Voice Response) Voice recognition and touch-tone response system that handles customer interactions, provides information, and routes calls based on customer input.
• CTI (Computer Telephony Integration) Computer telephony integration enabling screen pops and call data display for agents to enhance customer service and sales interactions.
• Omnichannel Contact Center Multi-channel communication platform supporting SMS, email, Facebook messaging, live chat, and voice for unified customer experiences across all touchpoints.
• Reporting & Analytics Real-time and historical analytics platform providing insights into agent performance, call metrics, campaign results, and contact center KPIs.
• Phone Number Cleansing Phone list validation and scrubbing service that verifies phone line types (cell/landline), checks against DNC lists, and ensures TCPA compliance.
• Dynamic Caller ID Geographic and campaign-based caller ID management that displays localized or contextually relevant numbers to improve answer rates by up to 40%.
• Virtual Contact Center Cloud-based remote agent enablement solution allowing work-from-home staff to operate contact center functions with full business Caller-ID display and call recording capabilities.
• Consulting Services Professional consulting services provided by contact center industry veterans offering strategic guidance, workflow optimization, and performance improvement recommendations.
• Training Services Comprehensive training programs for contact center staff and administrators on platform features, best practices, and optimization techniques.

Named customers3 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core and minor.

• CRM Platforms (Salesforce, SAP)coreTechnology or IntegrationDeep CRM integration capabilities with major platforms including Salesforce.com and SAP; enables seamless data synchronization, screen pops, and customer information display; integrated with existing CRM systems to form unified business tools
• Contact.iominorOthersIndustry event attendance for networking and visibility; attended Contact.io conference to meet with industry peers and prospects

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Five9: Pure-play cloud CCaaS vendor serving SMB through enterprise with inbound/outbound, dialers, omnichannel, and AI features. Most directly comparable to MyCallCloud by product category, though operating at vastly larger scale.
• Talkdesk: Cloud-native CCaaS platform with AI-infused contact center features and vertical specialization. Closely mirrors MyCallCloud's SMB-to-enterprise and vertical-solutions GTM motion.
• Aircall: Cloud-based phone system and contact center software focused on SMB and mid-market with integrations to CRMs like Salesforce and HubSpot. Direct SMB-aligned peer with comparable feature set.
• Dialpad: AI-native UCaaS and CCaaS provider bundling voice, messaging, and contact center with proprietary AI features. Closely comparable on AI differentiation and SMB-to-enterprise target.

Broad incumbents

• 8x8: Established UCaaS and CCaaS incumbent offering cloud contact center alongside voice and messaging. Larger, broader portfolio but overlapping feature set with MyCallCloud's platform.
• Genesys: Enterprise CCaaS incumbent with cloud (Genesys Cloud) and on-premises offerings, omnichannel routing, and workforce engagement. Competes with MyCallCloud primarily in mid-market and enterprise deals.
• NICE (CXone): Enterprise CCaaS leader (CXone/Maxwell) with deep WEM, analytics, and inbound/outbound capabilities. Sets the upper-bound competitive benchmark for MyCallCloud's enterprise ambitions.
• RingCentral: UCaaS leader with RingCX CCaaS product extending its cloud telephony base into contact center. Comparable on hosted telephony and CRM integrations, broader portfolio.

Emerging players

• JustCall: SMB-focused cloud phone system and contact center with AI features and CRM integrations. Closely comparable on target segment and price/value positioning.
• CloudTalk: Cloud-based call center software for SMB and mid-market with international calling focus. Comparable feature breadth at similar scale, with broader geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/MyCallCloud
• Xx.com/MyCallCloud
• LinkedInlinkedin.com/company/mycallcloud

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MyCallCloud