Fentons Business IT Solutions
Fentons Business IT Solutions is a UK managed IT services provider delivering outsourced IT support, cybersecurity, Microsoft 365, and connectivity services to approximately 150 small and medium-sized businesses across Sussex and Southeast England.
- Company typePrivate
- Founded2007
- HeadquartersLittlehampton, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Fentons Business IT Solutions does
Fentons Business IT Solutions (legal entity: Fenton I.T Limited, Company Number 6336999) is a privately held UK managed IT services provider founded in 2007 by James and Abigail Fenton near Littlehampton, West Sussex. The firm delivers outsourced IT support, managed services, cybersecurity, Microsoft 365 deployment, connectivity (VoIP, broadband, leased lines), and project-based IT consulting to small and medium-sized businesses across Sussex and Southeast England, with secondary touchpoints in Australia via a sister company in Perth. Approximately 150 organizations are supported across four UK offices (Littlehampton, Chichester, Brighton, Haywards Heath).
The underlying technology stack is built on the Microsoft ecosystem (Microsoft 365, Azure, Microsoft Teams including Direct Routing, Microsoft 365 Defender) augmented by best-of-breed third-party tools: Datto for backup and business continuity, ESET for endpoint security, SonicWall for firewall/network security, DrayTek for networking, Gamma for hosted telephony and connectivity, and Dell for hardware. Service delivery is supported by a Remote Monitoring and Management (RMM) platform providing 24/7 device monitoring, automated patching, cloud-to-cloud Microsoft 365 backups, and managed email signature/print add-ons. The firm holds Microsoft Solutions Partner for Modern Work status alongside Datto Gold and ESET Gold partner tiers, and is Cyber Essentials certified through the NCSC/IASME scheme.
Fentons generates revenue through a hybrid model: (i) recurring monthly managed-service subscriptions covering proactive monitoring, support, security, and backups, with options for prepaid hours or pay-as-you-go and no long-term lock-in; (ii) subscription-based connectivity (VoIP, SoGEA, FTTC, FTTP, leased lines); (iii) Microsoft 365 licensing and managed partner services; (iv) one-off IT projects (cloud migrations, email migrations, network installations, office moves, hardware refreshes) priced on a fixed-cost or ad-hoc basis; and (v) value-add services such as the £350 fixed-fee Microsoft 365 Security Health Check and a £500 Refer & Earn referral programme. Toby Kershaw was appointed Managing Director in September 2025, formalising a leadership transition while the founders retain ownership from Western Australia.
Fentons Business IT Solutions firmographics
Firmographics- Name
- Fentons Business IT Solutions
- Legal name
- Fenton I.T Limited
- Website
- https://fentonsit.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Fentons Business IT Solutions is a UK managed IT services provider delivering outsourced IT support, cybersecurity, Microsoft 365, and connectivity services to approximately 150 small and medium-sized businesses across Sussex and Southeast England.
- Ownership category
- akta.pro rank
Fentons Business IT Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Other Support Services (5619)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- IT Operations Management (ITOM) Platforms (HDAEALAC)
Keywords
Where Fentons Business IT Solutions is headquartered
LocationHeadquarters
- HQ city
- Littlehampton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Fentons Business IT Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring monthly fees for fully managed IT services including proactive monitoring, maintenance, security, backups, and strategic IT management. Predictable monthly cost model with options for prepaid hours or pay-as-you-go.
- IT Support (Ad-hoc/Helpdesk): Helpdesk assistance and issue resolution, either as part of managed services contract or on ad-hoc basis for organizations without contracts. Flexible pricing with options for ad-hoc and pre-paid hours.
- IT Projects: One-off project work including server/cloud migrations, email migrations, network installations, office moves, hardware refreshes, and IT consultancy. Fixed cost pricing available.
- Connectivity Services: VoIP/telephony, internet connectivity (SoGEA, FTTC, FTTP, leased lines), and related hardware sales
- Microsoft 365 Services: Licensing management, implementation, and ongoing support for Microsoft 365. Can be managed directly by Fentons as certified partner.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Microsoft 365 Security Health Check - Fixed fee assessment |
| Subscription | Annual | Microsoft 365 Copilot Add-On |
| Usage-based | Pay-as-you-go | IT Support - Flexible pricing based on organization type |
| Subscription | Monthly | Managed IT Services - Monthly recurring |
| Transaction based/ take rate | Multi-year contract | Refer & Earn Program |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Fentons Business IT Solutions product offering
Product offeringCore offering
Fentons is a managed IT services provider offering outsourced IT support, managed services, cybersecurity, Microsoft 365 setup and management, connectivity (VoIP and broadband), and IT project/consultancy services to small and medium-sized businesses across Sussex and Southeast England. Core offerings include proactive 24/7 monitoring, helpdesk support, cloud and on-premise migrations, backup and disaster recovery, and Cyber Essentials certification support.
Product overview
Fentons Business IT Solutions is a managed IT services provider offering a portfolio of interconnected services for small and medium-sized businesses. The core offering centers on IT support (helpdesk, on-site engineering, ticket management), cybersecurity (monitoring, protection, Cyber Essentials certification), and Microsoft 365 services (setup, migration, management, security). These are supported by managed services including 24/7 device monitoring, cloud backups, remote access, and managed print. Connectivity services include hosted VoIP telephony, broadband (SoGEA, FTTC, FTTP), leased lines, and Microsoft Teams Direct Routing. IT projects cover migrations, network installation, and hardware refreshes. The Microsoft 365 Security Health Check provides assessment services. All services can be tailored and delivered à la carte or as bundled packages, with flexible payment options including prepaid hours and monthly arrangements.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Support Services
- Managed IT Services
- Cyber Security Services
- Microsoft 365 Services
- IT Projects & Consultancy
- Connectivity Services (Hosted VoIP, Broadband, Leased Lines)
- Microsoft 365 Security Health Check
Quantifiable outcome
- Most IT issues dealt with within the hour when raising support tickets
- +2 more outcomes
Companies that use Fentons Business IT Solutions
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles3 records
Fentons Business IT Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
Feature4 records
Fentons Business IT Solutions partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Solutions Partner for Modern Work, Microsoft Cloud Solutions Provider, Microsoft Azure partner. Provides Microsoft 365, Azure, Teams, and related cloud services to clients.
- DattocoreGold Partner for backup and business continuity solutions. Provides cloud backup services, RMM tools, and business management solutions.
- ESETcoreGold Partner for cybersecurity solutions including antivirus, endpoint protection, and security tools.
- GammacoreGamma Business Communications partner providing Horizon hosted telephony, SoGEA, FTTC, and Gamma Mobile services. Combined voice, connectivity, and mobile services into unified communications.
- Sussex Chamber of CommerceminorActive member for local business networking and community involvement.
- Brighton Chamber of CommerceminorActive member for Brighton area business networking.
- Chichester Chamber of Commerce & IndustryminorActive member participating in events like Dragon Boat Challenge.
Scale indicators5 records
Recent moves6 records
Expansion highlights1 record
Fentons Business IT Solutions competitors and assessment
Company assessmentDirect peers
- Cubic IT Solutions: UK managed IT services and cybersecurity provider supporting small businesses with Microsoft 365, IT support, and security services - direct SMB-segment competitor to Fentons.
- Netstar UK: UK managed IT services provider focused on SMB customers with IT support, Microsoft 365, and managed security offerings - directly comparable in service portfolio and target segment to Fentons.
- Datcom: Lincolnshire-based UK managed IT services and cloud provider serving SMB and mid-market clients - directly comparable managed services portfolio and Microsoft partner positioning.
- Icomm Technologies: UK IT support and managed services firm providing helpdesk, cloud, connectivity, and VoIP services to SMB clients - similar service mix and customer profile to Fentons.
- Fitzrovia IT: London-based UK managed IT services provider serving SMBs with helpdesk, cloud, and cybersecurity offerings. Closely comparable in size, customer segment, and Microsoft-partner-led service mix to Fentons.
- Aspire Technology Solutions: North-East UK managed IT, cloud, and connectivity provider serving SMB and mid-market businesses - closely comparable regional MSP with Microsoft-aligned service stack.
- Blue Logic: Yorkshire-based UK managed IT services provider delivering IT support, cloud, and Microsoft 365 services to SMBs - comparable regional MSP with similar service portfolio.
- Pennine IT: UK regional managed IT services provider offering helpdesk, cloud, and Microsoft 365 services to small businesses - directly comparable to Fentons in scope and customer focus.
Broad incumbents
- Daisy Communications: Large UK managed services and communications provider covering IT support, cloud, connectivity, and VoIP - overlaps with Fentons' connectivity and managed services portfolio but at significantly greater scale and broad-market scope.
- Redcentric: AIM-listed UK managed services provider offering cloud, managed IT, and connectivity to SMB and mid-market customers. Broader portfolio and scale, but directly overlapping with managed services and Microsoft cloud delivery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Fentons Business IT Solutions social profiles
Digital presenceFentons Business IT Solutions compliance and trust
Trust signalCompliance9 records
Fentons Business IT Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fentons Business IT Solutions leadership team
Management profileNumber of profiles
Profiles6 records
Fentons Business IT Solutions subsidiaries and ownership
Company hierarchySubsidiaries1 record
Fentons Business IT Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fentons Business IT Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fentons Business IT Solutions
What does Fentons Business IT Solutions do?
Fentons is a managed IT services provider offering outsourced IT support, managed services, cybersecurity, Microsoft 365 setup and management, connectivity (VoIP and broadband), and IT project/consultancy services to small and medium-sized businesses across Sussex and Southeast England. Core offerings include proactive 24/7 monitoring, helpdesk support, cloud and on-premise migrations, backup and disaster recovery, and Cyber Essentials certification support.
Is Fentons Business IT Solutions a public or private company?
Fentons Business IT Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Fentons Business IT Solutions founded?
Fentons Business IT Solutions was founded in 2007. It employs 1 to 10 people.
Where is Fentons Business IT Solutions based?
Fentons Business IT Solutions is headquartered in Littlehampton, United Kingdom, in the Europe region.
How does Fentons Business IT Solutions make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are IT Support (Ad-hoc/Helpdesk), IT Projects, connectivity Services and microsoft 365 Services.
Who are Fentons Business IT Solutions's main competitors?
Direct peers on record are Cubic IT Solutions, Netstar UK, Datcom, Icomm Technologies, Fitzrovia IT, Aspire Technology Solutions, Blue Logic and Pennine IT. Broad incumbents are Daisy Communications and Redcentric.
Does Fentons Business IT Solutions have an API?
No public API is recorded for Fentons Business IT Solutions.
What industry is Fentons Business IT Solutions in?
Fentons Business IT Solutions's product category is Managed IT Services. Its primary akta.pro industry code is HDAEALAC, IT Operations Management (ITOM) Platforms. Its NAICS code is 5619 and its SIC code is 7370.