Cobalt IT
The 20, LLC is a Dallas, Texas-based managed IT services provider delivering 24/7 monitoring, Microsoft 365 management, cybersecurity, compliance, and co-managed IT to SMB and mid-market clients across 35+ US states via a dedicated pod-based service model.
- Company typePrivate
- Founded2010
- HeadquartersSan Mateo, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Cobalt IT does
The 20, LLC, doing business as The 20 (also referred to as The 20 MSP or, per the input, Cobalt IT), is a privately held managed IT services provider headquartered in Dallas, Texas. The firm delivers a unified managed IT portfolio built around its 'Managed IT Department' core product, with 24/7/365 live support, network and device monitoring, help desk services, Microsoft 365 deployment and management, co-managed IT for hybrid internal IT teams, managed print, compliance-as-a-service, and multi-layered cybersecurity. Service delivery is organized around a 'pod model,' in which each client is assigned a consistent team of specialists responsible for personalized, relationship-based support and white-glove onboarding. The platform layers SOC, HIPAA, and CMMC Registered Practitioner Organization certifications to serve regulated verticals.
The company serves SMB and mid-market clients across more than 35 US states, with localized service pages spanning Texas, California, Florida, Arizona, the Midwest, Southeast, and Northeast. Named customer verticals include legal, oil and gas, architecture, engineering, financial services, healthcare, hospitality, manufacturing, municipalities, nonprofits, and property management. Named customers include Ronald McDonald House Charities, YWCA Houston, Haas Petroleum Engineering Services (a client since 2010), Jaster-Quintanilla, InduMar Products, and confidential defense contractor and healthcare accounts served under CMMC compliance engagements.
The revenue model is subscription-based managed services: recurring monthly fees quoted per client based on environment size and scope, with predictable transparent pricing and no disclosed public tiers. Distribution runs through direct enterprise field sales, inside sales, and a referral network, anchored by quarterly business reviews and dedicated account managers. The company is privately held as an LLC with no disclosed parent, funding rounds, M&A activity, or external investors. Note: the input's firmographics block attributes the name 'Cobalt IT' (San Mateo, founded 2005, 1–10 employees) alongside operational data for The 20, LLC; the analysis above is grounded in the source-backed operational material.
Cobalt IT firmographics
Firmographics- Name
- Cobalt IT
- Legal name
- The 20, LLC
- Website
- https://cobalt-it.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- The 20, LLC is a Dallas, Texas-based managed IT services provider delivering 24/7 monitoring, Microsoft 365 management, cybersecurity, compliance, and co-managed IT to SMB and mid-market clients across 35+ US states via a dedicated pod-based service model.
- Ownership category
- akta.pro rank
Cobalt IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Remote Monitoring & Management (RMM) Services (BPAEABAA), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where Cobalt IT is headquartered
LocationHeadquarters
- HQ city
- San Mateo
- HQ country
- United States
- HQ region
- North America
Offices39 records
Markets served
Cobalt IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring monthly fees for comprehensive IT management including 24/7 support, monitoring, maintenance, cybersecurity, and help desk services. Predictable pricing model with no hidden charges.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Custom pricing based on organization size and needs |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Cobalt IT product offering
Product offeringCore offering
Cobalt IT (doing business as The 20 / The 20 MSP) is a managed IT services provider delivering 24/7/365 monitoring, help desk support, network and device management, Microsoft 365 deployment and management, co-managed IT, cybersecurity defense-in-depth, compliance services (CMMC, HIPAA, SOC), managed print services, and Apple device management to business clients. Services are delivered via a dedicated pod model with predictable monthly pricing and white-glove onboarding.
Product overview
The 20 MSP is a managed service provider offering a unified portfolio of IT services centered on their core Managed IT Department platform. The offering includes Microsoft 365 management, Co-Managed IT for organizations with existing IT teams, Managed Print Services, Compliance as a Service (covering CMMC, HIPAA, and other standards), Cybersecurity, and Apple device management through their Apple Partner status. Services are delivered as an integrated package with 24/7/365 live support, predictable pricing, and a pod-based model providing consistent specialized teams to each client.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Department Fully outsourced IT department providing 24/7/365 monitoring, network and device maintenance, help desk support, and comprehensive IT management for growing businesses that want to remove IT friction.
- Microsoft 365 Microsoft 365 deployment, migration, and ongoing administration covering cloud productivity, collaboration, and integrated security tools as part of the managed service suite.
- Co-Managed IT Supplemental IT support that partners with an organization's existing internal IT team to extend capabilities, fill skill or coverage gaps, and provide specialized expertise as needed.
- Compliance as a Service Compliance management services covering CMMC, HIPAA, SOC, and related regulatory frameworks, supporting defense contractors, healthcare providers, and other regulated organizations.
- Cybersecurity Multi-layered defense-in-depth cybersecurity including threat monitoring, defense tools, frequent reporting, and incident response to address cybersecurity overwhelm in client organizations.
- Apple Partner Services Authorized Apple device management, support, and integration for Mac and iOS environments as a standalone managed service line.
- Managed Print Services Managed printing services that handle printer fleet administration, supplies replenishment, and device maintenance as part of the comprehensive managed IT offering.
Quantifiable outcome
- Reduced downtime and reduced ticket response time
- +2 more outcomes
Companies that use Cobalt IT
Customer profileNamed customers24 records
Segments11 records
Ideal customer profiles3 records
Cobalt IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Cobalt IT partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Microsoft 365coreMicrosoft 365 integration and deployment services offered as part of managed IT service portfolio. Provides cloud productivity tools, collaboration platforms, and security solutions as integral components of the managed services offering.
- Apple Inc.coreAuthorized Apple partner providing device management, support, and integration services. Official Apple Partner status for Mac and iOS device management within managed IT environment.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Cobalt IT competitors and assessment
Company assessmentDirect peers
- Dataprise: Mid-market managed IT services provider serving SMB and enterprise clients across multiple US regions with 24/7 support, cybersecurity, and cloud services — directly comparable offering and customer base to The 20 MSP.
- Ntiva: Mid-market MSP focused on managed IT, cybersecurity, and cloud services for SMB and mid-market clients, with comparable vertical emphasis on regulated industries and a similar recurring revenue model.
- CMIT Solutions: Franchise-style managed IT services network serving SMBs across the US with proactive monitoring, cybersecurity, and compliance support — analogous delivery model and customer segment to The 20.
- Coretelligent: Mid-market MSP delivering managed IT, cybersecurity, and cloud services to financial services, life sciences, and other regulated verticals — comparable vertical specialization and managed-services pricing model.
- Corsica Technologies: Managed IT and cybersecurity provider serving mid-market clients across multiple US states, with comparable emphasis on regulated industries and a recurring managed-services revenue model.
- RapidScale: Cloud-focused managed services provider delivering managed cloud, hosting, and IT services to mid-market clients — comparable managed-services model with overlap on cloud and infrastructure offerings.
Broad incumbents
- TPx Communications: Established national managed services and connectivity provider offering managed IT, UCaaS, and cybersecurity to SMB and mid-market clients — overlapping capabilities but part of a much broader portfolio.
- Kaseya: Major platform provider of RMM, PSA, and security tools used by thousands of MSPs, and a direct competitor through its own managed-services offerings — broader incumbent shaping the competitive environment The 20 operates in.
- ConnectWise: Large platform vendor selling PSA, RMM, and cybersecurity solutions to MSPs globally; while not a direct services competitor, it sets tooling standards and lowers barriers to entry for rival MSPs.
Regional players
- Infracore: West Coast managed IT and cloud services provider serving SMB and mid-market clients with comparable cybersecurity, co-managed, and compliance offerings — geographic overlap in California markets where The 20 also operates.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Customer concentration
Cobalt IT social profiles
Digital presenceCobalt IT compliance and trust
Trust signalCompliance3 records
Cobalt IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cobalt IT leadership team
Management profileNumber of profiles
Cobalt IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cobalt IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cobalt IT
What does Cobalt IT do?
Cobalt IT (doing business as The 20 / The 20 MSP) is a managed IT services provider delivering 24/7/365 monitoring, help desk support, network and device management, Microsoft 365 deployment and management, co-managed IT, cybersecurity defense-in-depth, compliance services (CMMC, HIPAA, SOC), managed print services, and Apple device management to business clients. Services are delivered via a dedicated pod model with predictable monthly pricing and white-glove onboarding.
Is Cobalt IT a public or private company?
Cobalt IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cobalt IT founded?
Cobalt IT was founded in 2010. It employs 1 to 10 people.
Where is Cobalt IT based?
Cobalt IT is headquartered in San Mateo, United States, in the North America region.
How does Cobalt IT make money?
One revenue line is on record: managed IT Services.
Who are Cobalt IT's main competitors?
Direct peers on record are Dataprise, Ntiva, CMIT Solutions, Coretelligent, Corsica Technologies and RapidScale. Broad incumbents are TPx Communications, Kaseya and ConnectWise. Infracore is listed as a regional player.
Does Cobalt IT have an API?
No public API is recorded for Cobalt IT.
What industry is Cobalt IT in?
Cobalt IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEABAF, Endpoint & Device Management (UEM/MDM) Services. Its NAICS code is 518 and its SIC code is 7370.