CallCabinet

Name

CallCabinet

Legal name

CallCabinet Corporation

Website

https://callcabinet.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Communications Compliance Software

SIC

Services-Prepackaged Software (7372), Communications Services, Nec (4899)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

Keywords

• Compliance call recording
• Conversation analytics software
• AI speech analytics
• Regulatory compliance recording
• Quality assurance automation

Headquarters

HQ city

Boca Raton

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription-based Software Licensing: Annual or multi-year subscription licensing model for cloud-based call recording and analytics services. Supports Core Recording, Advanced Recording, and AI Conversation Analytics tiers.
2. Equipment with Pre-installed Applications: Hardware appliances with CallCabinet applications pre-installed sold to customers requiring on-premise or hybrid deployments
3. Cloud Storage Services: CallCabinet Cloud System subscription for data storage, backup, and retrieval services

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

CallCabinet provides cloud-native compliance call recording and AI-powered conversation analytics for voice, video, and screen sharing. The platform captures and analyzes communications across 100+ channels, automates redaction of PCI DSS, PHI, and PII data, and delivers sentiment analysis, transcription, and quality assurance tools for heavily regulated industries. Available in cloud, hybrid, and on-premise deployment models with native integrations to major UC platforms.

Product overview

CallCabinet is a cloud-native compliant call recording and conversation analytics platform built for regulated industries. The product portfolio is organized as three core product tiers — Core Recording (foundational compliant call capture), Advanced Recording (enhanced recording with integrated analytics), and AI-Powered Conversation Analytics (standalone AI analytics module) — alongside a set of add-on modules including Compliance Redaction (automated PCI/PHI/PII masking from audio and transcripts), Quality Assurance Tools (workforce performance automation), Data Migration (legacy system migration), Contact Center Recording, and Mobile Voice & Text Archiving. Solutions are available across cloud, hybrid, and on-premise deployment models and integrate natively with enterprise UC platforms including Microsoft Teams, Cisco Webex, Zoom, Avaya, 8x8, Netsapiens, and RingCentral. The platform processes over 3 billion recorded calls.

Differentiator

Problem solved

Functional benefit

Products and services

• Core Recording Foundational compliant call recording product that captures audio streams covering both ends of every call, providing automated regulatory compliance recording with support for Dodd-Frank, MiFID II, GDPR, HIPAA, PCI DSS, and other regulatory frameworks. Targeted at organizations needing reliable, basic compliant call capture.
• Advanced Recording Enhanced compliant call recording with integrated AI-driven analytics capabilities beyond Core Recording. Includes sentiment analysis, trend detection, and business intelligence extraction for organizations requiring advanced analytics alongside compliance recording.
• AI-Powered Conversation Analytics AI-powered standalone module that unlocks business intelligence from every conversation using deep machine learning and natural language processing to reveal sentiment, trends, and context. Provides next-generation AI for complete conversation analysis, with multilingual transcription, call summarization, and AI-driven insight generation.
• Compliance Redaction Automated redaction module that masks PCI DSS, PHI, and PII from the audio and transcription of every call, preventing unauthorized access to sensitive information. Configurable to business-specific data protection requirements.
• Quality Assurance Tools Workforce performance evaluation and quality assurance automation module enabling automated alerts, notifications, and compliance triggers. Supports individual, team, department, and organization-wide QA evaluation from a single user interface.
• Data Migration Migration service that transfers recording data from any legacy or proprietary system into the CallCabinet cloud for analysis and historical insight extraction. Supports onboarding of customers with existing recording archives.
• Contact Center Recording Specialized call recording and analytics solution for contact center environments, supporting capture, transcription, and quality assurance across contact center agent interactions.
• Mobile Voice and Text Archiving Mobile voice and text message archiving solution for capturing and archiving communications from mobile devices, supporting BYOD and mobile-first workforce compliance requirements.
• Call Recording for Any Deployment Deployment offering that delivers compliant call recording across cloud, hybrid, and on-premise environments, including hardware appliances with CallCabinet applications pre-installed for customers requiring on-premise or hybrid deployments.

Quantifiable outcome

• Over 3 billion calls recorded and counting
• +1 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability9 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered flagship and core.

• SmarshflagshipStrategic or Co-development Partner · 1 January 2025Smarsh acquired CallCabinet in 2025 and rebranded it as Smarsh Call Recording and Analytics. The acquisition combines CallCabinet's compliant voice capture and conversation analytics with Smarsh's digital communications archiving and AI-driven insights into a unified platform. Smarsh has been named a Leader in the 2025 Gartner Magic Quadrant for Digital Communications Governance and Archiving Solutions.
• MicrosoftcoreTechnology or IntegrationCertified integration with Microsoft Teams for compliant call recording and analytics. Also uses Microsoft Azure for cloud hosting, O365 for corporate email, storage and communications, and Azure OpenAI for AI engine.
• Cisco (including Webex)coreTechnology or IntegrationCertified integration with Cisco and Webex for compliant call recording solutions across Cisco collaboration platforms.
• ZoomcoreTechnology or IntegrationCertified integration for recording Zoom contact center, Zoom meetings and Zoom Phone with full compliance and analytics capabilities.
• AvayacoreTechnology or IntegrationCertified call recording solutions integrated with Avaya communication platforms.
• 8x8coreTechnology or IntegrationCompliant recording and analytics solutions integrated with 8x8 unified communications platform.
• RingCentralcoreTechnology or IntegrationRingEx voice compliance and call recording integration for RingCentral communications platform.
• NetsapienscoreTechnology or IntegrationCall recording integration with Netsapiens UC platform.
• DeepGramcoreTechnology or IntegrationSpeech processing platform provider (optional feature) for AI transcription services. Located in US with EU hosting option.
• Amazon Web Services (AWS)coreTechnology or IntegrationHosting provider for cloud infrastructure. Used for BPO contact center hosting and support.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Cresta: Cresta is an emerging conversational AI platform for contact centers, offering real-time agent assistance and conversation analytics that overlap with CallCabinet's AI analytics and quality assurance offerings.
• Observe.AI: Observe.AI is an emerging player focused on AI-driven conversation intelligence and quality assurance for contact centers, directly competing with CallCabinet's AI conversation analytics and QA modules.

Direct peers

• NICE: NICE is a direct competitor in compliance call recording and interaction analytics for contact centers and regulated industries, with comparable AI transcription, redaction, and quality assurance capabilities serving financial services and enterprises.
• Verint Systems: Verint is a direct competitor offering call recording, workforce engagement, and conversation analytics for regulated contact centers. Overlaps closely with CallCabinet's compliance recording and AI analytics modules.

Broad incumbents

• RingCentral: RingCentral is a UCaaS incumbent that integrates with CallCabinet for compliance recording (RingEx) while also offering its own compliance and analytics capabilities, making it both partner and competitor.
• Five9: Five9 is a CCaaS incumbent that competes with CallCabinet's contact center compliance recording and AI analytics, and is increasingly embedding native compliance and conversation intelligence features.
• Microsoft (Teams): Microsoft Teams is a core integration partner for CallCabinet and also a broad incumbent adding native compliance recording and analytics features within the Microsoft 365 ecosystem.
• 8x8: 8x8 is a UCaaS/CCaaS incumbent that is both a CallCabinet integration partner and a competitor, increasingly bundling native compliance recording and analytics alongside its broader communications platform.
• Cisco (Webex): Cisco Webex is a certified integration partner of CallCabinet and a broad incumbent that offers its own compliance recording and analytics within the Webex platform, competing at the UC layer.
• Zoom: Zoom is a certified integration partner for CallCabinet (Zoom Phone, Meetings, Contact Center) and a broad incumbent that ships native recording and AI features that increasingly overlap with CallCabinet's analytics.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/callcabinet
• YouTubeyoutube.com/@Smarsh
• Facebookfacebook.com/callcabinet
• LinkedInlinkedin.com/company/call-cabinet-corporation

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CallCabinet