What MEDADOM does

MEDADOM is a French telemedicine platform founded in 2017 by Elie-Dan Mimouni and Nathaniel Bern, operating under legal entity SYNAPSE SAS headquartered in Paris. The company operates a B2B2C teleconsultation model that combines a direct-to-consumer mobile app and website with a physical network of connected teleconsultation devices (kiosks, cabins, and consoles) deployed across more than 5,500 partner pharmacies (representing 1 in 4 French pharmacies) and 400+ optical stores nationwide. All consultations are conducted by sector 1 conventioned general practitioners and specialists registered with the French Ordre des médecins, available 7 days a week from 6h to 23h without appointment, with an average wait time of approximately 15 minutes.

The platform's core technology centers on synchronous video consultation supplemented by connected medical devices — thermometer, blood pressure monitor, oximeter, connected stethoscope, otoscope, and dermatoscope — enabling remote clinical examination assisted by on-site pharmacists. A specialized teleophthalmology module deploys remotely controlled eye examination equipment in partner optical stores, with orthoptists performing examinations and ophthalmologists issuing prescriptions via synchronous video consultation. The platform holds the first and only formal approval (agrément) from the French Ministry of Health for telemedicine practice, enabling full Assurance Maladie reimbursement under standard sector 1 conventioning. Infrastructure is hosted on AWS France under HDS certification, with ISO 9001, ISO 27001, and ISO 27701 certifications covering quality management, information security, and privacy.

MEDADOM generates revenue primarily through per-consultation fees at French sector 1 convention rates: 25€ for generalist teleconsultations and 30€ for ophthalmology teleconsultations, with Assurance Maladie covering €17.50-21 and patients paying €7.50-9 tiers payant reimbursable by mutuelles. The company employs over 1,500 doctors as partners/salaried across a network of 2,000+ physicians, and serves patients primarily through three customer segments: patients without a regular médecin traitant, the general population seeking convenient same-day care, and optical store customers needing vision screening and prescription renewals. Distribution operates through pharmacy and optical chain partnerships (including Alain Afflelou, Optic 2000, Lissac, Écouter Voir, Générale d'Optique, GrandOptical), the direct-to-consumer app/website, and Doctolib scheduling integration. As of March 2026, founders are executing a buyout from GSquare Capital with Verdane and Bpifrance as new shareholders to fund European expansion.

Name

MEDADOM

Legal name

SYNAPSE SAS

Website

https://medadom.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

MEDADOM is a French Ministry of Health-approved telemedicine platform that connects patients to general practitioners and ophthalmologists via video consultation, operating across 5,500+ pharmacies and 400+ optical stores in France, serving patients without regular doctors and those needing rapid primary care access.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Electromedical & Electrotherapeutic Apparatus (3845)

akta.pro primary industry

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

akta.pro secondary industries

Payer-Integrated Tele-Urgent Care Platforms (HLALAJAG), Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG)

Keywords

• Telemedicine platform
• Teleconsultation services
• Video doctor consultation
• Pharmacy teleconsultation
• Remote healthcare services

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Teleconsultation Fees: MEDADOM generates revenue through per-consultation fees charged at the French sector 1 convention rate. Generalist teleconsultations are priced at 25€, ophthalmology at 30€, with tiered pricing based on consultation type and time. The company acts as an intermediary platform and the doctors are salaried. Revenue comes from Assurance Maladie reimbursement plus patient co-payment (tiers payant).
2. Device/Space Rental to Partners: Revenue may be generated from deploying and maintaining teleconsultation hardware (booths, cabins, consoles) in partner pharmacies and optical stores.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

MEDADOM operates a teleconsultation platform that connects patients to general practitioners and specialists via video, available 7 days a week from 6h to 23h without appointment. The service is delivered through a web/mobile application and through physical teleconsultation devices (kiosks, cabins, consoles) equipped with connected medical instruments deployed in partner pharmacies and optical stores across France. Teleconsultations are billed at French sector 1 convention rates and reimbursed by Assurance Maladie.

Product overview

MEDADOM operates as a unified teleconsultation platform combining a web/mobile application with a physical network of connected devices deployed across partner pharmacies, optical stores, and health centers in France. The core offering consists of the MEDADOM application for on-demand video consultations with general practitioners and specialists, supplemented by three physical teleconsultation device types (kiosk, cabin, and console) that enable clinically assisted examinations using connected medical devices (thermometer, blood pressure monitor, oximeter, connected stethoscope, otoscope, dermatoscope). A specialized teleophthalmology module enables remote eye examinations in optical stores via orthoptist and ophthalmologist teleconsultation. The platform is integrated with Pro Santé Connect for healthcare worker authentication, Stripe for payment processing, and Doctolib for pharmacy appointment scheduling. All services operate under Ministry of Health approval and sector 1 conventioning, with ISO 9001, ISO 27001, ISO 27701, and HDS certifications covering quality management, information security, and health data hosting.

Differentiator

Problem solved

Functional benefit

Products and services

• Application WEB/Mobile MEDADOM Web and mobile application enabling patients in France to consult a general practitioner on-demand via video, 7 days a week from 6am to 11pm, without an appointment. Connects to sector 1 conventioned doctors, supports secure medical document delivery, and is integrated with the French national health system for reimbursement.
• Borne de Téléconsultation (Teleconsultation Kiosk) Physical teleconsultation kiosk installed in pharmacies, featuring a private enclosed space with connected medical devices (thermometer, blood pressure monitor, oximeter, connected stethoscope, otoscope, dermatoscope). Enables remote clinical examination assisted by an on-site pharmacist, with immediate prescription and medication dispensing at the pharmacy.
• Cabine de Téléconsultation (Teleconsultation Cabin) Fully enclosed teleconsultation cabin installed in pharmacies providing optimal acoustic and visual privacy. Equipped with the same connected medical devices as the kiosk, plus a scale. Designed for pharmacies with limited dedicated space while maintaining full clinical capability.
• Console de Téléconsultation (Teleconsultation Console) Teleconsultation console installed in pharmacies in a separate room, offering the same connected medical device capability as the kiosk and cabin. Accessible to persons with reduced mobility (PMR).
• Téléophtalmologie (Teleophthalmology Service) Specialized teleconsultation service for vision care conducted in partner optical stores. An orthoptist remotely performs eye examinations using pilotable medical equipment, followed by a synchronous video consultation with an ophthalmologist who can issue prescriptions for glasses or contact lenses. Targets patients aged 16-75 for visual screening and prescription renewals.
• Espaces Santé (Health Spaces Network) National network of partner locations — pharmacies, optical stores, and health centers — equipped with MEDADOM teleconsultation devices. The store locator covers all French regions and departments, enabling proximity access to teleconsultation services.

Named customers2 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered major, minor and core.

• Alain AffleloumajorChannel Partner/ Reseller/ DistributorMajor national optical chain partner for téléophtalmologie services, allowing customers to consult ophthalmologists in-store for vision screening and prescription renewals.
• Optic 2000majorChannel Partner/ Reseller/ DistributorMajor national optical chain partner for téléophtalmologie services.
• LissacmajorChannel Partner/ Reseller/ DistributorMajor national optical chain partner for téléophtalmologie services.
• Écouter VoirmajorChannel Partner/ Reseller/ DistributorMajor national optical chain partner for téléophtalmologie services.
• Générale d'OptiquemajorChannel Partner/ Reseller/ DistributorMajor national optical chain partner for téléophtalmologie services.
• GrandOpticalmajorChannel Partner/ Reseller/ DistributorMajor national optical chain partner for téléophtalmologie services.
• DoctolibminorChannel Partner/ Reseller/ DistributorAppointment scheduling platform integrated with pharmacy locations for patients who prefer to book teleconsultation slots in advance.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS France provides HDS-certified infrastructure for hosting MEDADOM's platform and health data, under subcontracting arrangement with SYNAPE (MEDADOM's operating entity).

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Maiia (Cegedim): Cegedim's teleconsultation and patient management platform widely adopted by French healthcare professionals. Directly competes with MEDADOM for both patient demand and physician supply.
• Qare (HealthHero): French teleconsultation platform owned by HealthHero offering video consultations with doctors. Directly competes with MEDADOM's app-based generalist teleconsultation service in France.
• Tessan: French health-tech company deploying teleconsultation booths and connected devices in pharmacies across France. Closest direct competitor to MEDADOM's pharmacy kiosk business model and distribution strategy.
• Doctolib: France's dominant health booking and teleconsultation platform with millions of active patients and tens of thousands of practitioners. Directly comparable as a French teleconsultation provider, though Doctolib's core strength is scheduling rather than pharmacy-based physical devices.
• Hellocare: French teleconsultation platform offering video consultations with general practitioners and specialists. Directly comparable as an app-based French teleconsultation peer without the pharmacy hardware footprint.
• H4D: French pioneer of connected teleconsultation booths (Consult Station) deployed in pharmacies, hospitals, and remote sites. Closely comparable to MEDADOM in hardware-led teleconsultation infrastructure.

Emerging players

• TokTokDoc: French teleconsultation specialist focused on nursing homes (Ehpad) and medico-social establishments. Comparable teleconsultation platform with a distinct vertical (elder care) vs. MEDADOM's pharmacy-led model.

Regional players

• Livi (Kry): European digital healthcare provider (Kry/Livi) operating teleconsultation in France, UK, Sweden, and Germany. Comparable teleconsultation service but focused on app-based delivery rather than pharmacy hardware.

Broad incumbents

• Alan: French health insurance company increasingly integrating teleconsultation and care navigation into its member benefits. Adjacent competitor for primary care access, with broader insurance-product leverage.
• Amwell: US-listed telehealth incumbent offering enterprise and consumer virtual care at scale. Comparable as a broad telehealth platform though operating primarily in the US payer market rather than EU pharmacy-led distribution.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/medadom_

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MEDADOM