HELFERLINE
HELFERLINE is a Vienna-based on-demand technical support marketplace connecting DACH-region consumers and businesses with a network of vetted independent technicians for installation, setup, and troubleshooting of consumer electronics, smart home devices, and telecommunications equipment.
- Company typePrivate
- Founded2016
- HeadquartersVienna, Austria
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What HELFERLINE does
HELFERLINE GmbH operates an on-demand technical support marketplace headquartered in Vienna, Austria, serving customers across the DACH region (Germany, Austria, Switzerland). Founded in 2016, the company connects end consumers, small businesses, and enterprise clients with a network of vetted independent technicians ('Helferlein') who deliver on-site installation, setup, troubleshooting, and training services for consumer electronics, smart home devices, telecommunications equipment, and IT systems. The company serves both B2C customers directly through its online booking platform and B2B2C customers through partnerships with major retailers and telecom providers such as MediaMarkt, O₂ (Telefónica), Magenta Telekom, Starlink, A1, Drei, and PŸUR. As of the latest data, HELFERLINE has completed over 183,871 service interventions with a 99% solution rate, a 4.9/5 customer satisfaction rating, and a 74 Net Promoter Score.
HELFERLINE firmographics
Firmographics- Name
- HELFERLINE
- Legal name
- HELFERLINE GmbH
- Website
- https://helferline.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- HELFERLINE is a Vienna-based on-demand technical support marketplace connecting DACH-region consumers and businesses with a network of vetted independent technicians for installation, setup, and troubleshooting of consumer electronics, smart home devices, and telecommunications equipment.
- Ownership category
- akta.pro rank
HELFERLINE industry classification
Industry- Product category
- Technical Support Services
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Help Supply Services (7363), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF)
Keywords
Where HELFERLINE is headquartered
LocationHeadquarters
- HQ city
- Vienna
- HQ country
- Austria
- HQ region
- Europe
Offices2 records
Markets served
HELFERLINE business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- B2C On-Site Technical Support (Transaction Fee): HELFERLINE charges customers (end consumers) per quarter-hour of on-site technical support. Pricing is €19 per quarter-hour for private customers and €24 per quarter-hour (net) for business customers. Minimum billing is half an hour. Revenue is generated through transaction fees on each service delivery, with the company retaining a portion while paying technicians a guaranteed minimum hourly rate.
- B2B2C Enterprise Partnership Services: HELFERLINE provides white-label or bundled technical support services to enterprise partners (telecom providers, retailers, manufacturers). Partners integrate HELFERLINE's services as a value-add to their own products, either as paid bundles, voucher programs, or free promotional offers. Revenue comes from service fees charged to the enterprise partner per completed installation or support incident.
- Starlink Installation Services: For Starlink installations specifically, HELFERLINE charges a flat fee of €100 per standard installation plus travel costs and optional bonuses for additional services. HELFERLINE retains a 20% commission on the total transaction value. Technicians receive the remainder.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Private Customer (Consumer) — On-Site Tech Support |
| Usage-based | Pay-as-you-go | Business Customer (HELFERLINE PRO) — On-Site Tech Support |
| Unit Pricing | Pay-as-you-go | Starlink Installation Partner |
| Usage-based | Monthly | Technician (Helferlein) — Earnings |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels6 records
HELFERLINE product offering
Product offeringCore offering
HELFERLINE operates a two-sided marketplace platform across the DACH region that connects customers needing technical assistance with a vetted network of independent on-site technicians ("Helferlein") who install, set up, troubleshoot, and provide training on consumer electronics, smart home devices, internet/WiFi, and telecom equipment. Customers book services online or by phone for €19 per quarter-hour (private) or €24 per quarter-hour net (business), with a minimum 30-minute billing and a solution guarantee under which customers only pay if the problem is resolved. The company also runs enterprise partnership programs (B2B2C) where retailers and telecom providers bundle HELFERLINE services as a value-add, and operates a certified Starlink installation sub-program at a flat €100 per installation.
Product overview
HELFERLINE is a DACH-region (Germany, Austria, Switzerland) technical support services platform that operates a two-sided marketplace connecting customers needing on-site technical assistance with a network of vetted freelance technicians ('Helferlein'). The core offering is the Vor-Ort-Service (On-Site Service), which dispatches technicians to homes and offices for troubleshooting, installation, and training across consumer devices (Windows PCs, Apple Macs, smartphones, tablets, printers, TVs, Smart Home). The HELFERLINE App serves as the operational backbone for technicians to receive and manage assignments. HELFERLINE PRO is a sub-brand offering the same service for business customers with enterprise-grade technicians. A specialized module for Starlink satellite antenna installation is also offered. Customers book via the Online-Buchung (online booking) platform or by phone, with pricing of 19 €/quarter-hour (private) and 24 €/quarter-hour net (business).
Differentiator
Problem solved
Functional benefit
Brands
- HELFERLINE PRO: Professional technical support service tier for business customers (B2B), offering specialized technicians trained for server setup, maintenance, and broader enterprise IT support, with higher hourly rates than standard consumer service.
Products and services
- Vor-Ort-Service (On-Site Tech Support)
Quantifiable outcome
- 183,871+ problems solved
- +5 more outcomes
Companies that use HELFERLINE
Customer profileNamed customers10 records
Ideal customer profiles3 records
HELFERLINE technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
HELFERLINE partnerships and signals
Strategic signalPartnerships
21 partnerships are on record, tiered core, secondary and minor.
- MediaMarktcoreSince 2018, MediaMarkt and HELFERLINE jointly develop and distribute installation and service packages offered to MediaMarkt customers both in-store and online. HELFERLINE services are offered as bundled add-ons or standalone vouchers, creating a unique USP for MediaMarkt's retail chain.
- Magenta TelekomcoreMagenta Telekom partners with HELFERLINE to offer on-site technical support services to its internet and telephony customers. HELFERLINE helps reduce customer support calls and increases satisfaction by providing professional installation and setup assistance.
- O₂ (Telefónica)coreO₂ offers HELFERLINE's on-site installation and setup services to its internet and telephony customers as a value-added benefit, reducing support call volume and improving customer experience.
- StarlinkcoreHELFERLINE is a certified installation partner for Starlink satellite internet equipment in Germany and Austria. HELFERLINE manages a network of certified technicians who install Starlink kits for €100 per standard installation. The partnership generates thousands of assignments monthly across D.A.CH.
- HartlauersecondaryHartlauer, an Austrian consumer electronics retail chain, offers HELFERLINE installation and training services as a value-added customer benefit in their stores and online.
- DorosecondaryDoro (mobile phones for seniors) includes a voucher for digital training by HELFERLINE with every product sold in the DACH region, providing individualized added value to Doro's senior customer base.
- A1secondaryA1 (Austrian telecom) partners with HELFERLINE to offer on-site installation and setup support to its broadband and telephony customers.
- Drei (Hutchison Drei Austria)secondaryDrei offers HELFERLINE's on-site technical support services as part of its customer support and retention strategy for internet and mobile customers.
- PŸUR (Tele Columbus)secondaryPŸUR cable operator partners with HELFERLINE to provide installation and technical support services to its cable and internet subscribers.
- tinksecondarytink (smart home platform) partners with HELFERLINE for professional installation and setup of smart home devices purchased through tink's e-commerce platform.
- AppleminorHELFERLINE lists Apple among its partner brands. Apple's devices (Mac, iPhone, iPad) are a core service category for HELFERLINE technicians.
- Ingram MicrominorIngram Micro, a major technology distributor, is listed as a HELFERLINE partner, likely related to hardware distribution and fulfillment for installations.
- GeizhalsminorGeizhals (Austrian price comparison platform) is listed as a HELFERLINE partner, potentially referring customers needing tech support after purchasing devices through the platform.
- Tarife.atminorTarife.at (Austrian telecom tariff comparison site) is listed as a HELFERLINE partner, referring customers needing setup assistance for newly subscribed telecom services.
- Wiener StädtischeminorWiener Städtische (Austrian insurance company) is listed as a HELFERLINE partner, potentially offering tech support services as a customer benefit.
- YounionminorYounion (Austrian public service employee union/partnership) is listed as a HELFERLINE partner, offering tech support services as a member benefit.
- EmporiaminorEmporia (Austrian mobile phone manufacturer for seniors) partners with HELFERLINE to provide setup and training services for senior customers purchasing Emporia devices.
- EsecominorEseco (Austrian telecom/tariff provider) is listed as a HELFERLINE partner, likely referring customers needing technical setup assistance.
- SubwayminorSubway (restaurant chain) is listed as a HELFERLINE partner, likely referring franchise locations needing technical support for point-of-sale systems and digital displays.
- 118811 - Die Auskunftminor118811 (Austrian directory and information service) is listed as a HELFERLINE partner, potentially referring customers seeking technical support services.
- 1820 - Die Auskunftminor1820 (Austrian directory/information service) is listed as a HELFERLINE partner, potentially referring customers seeking technical support services.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
HELFERLINE competitors and assessment
Company assessmentMarket position
Strengths2 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
HELFERLINE social profiles
Digital presenceHELFERLINE financial estimates
Financial estimateRevenue estimate
Valuation estimate
HELFERLINE leadership team
Management profileNumber of profiles
Profiles3 records
HELFERLINE funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HELFERLINE M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HELFERLINE
What does HELFERLINE do?
HELFERLINE operates a two-sided marketplace platform across the DACH region that connects customers needing technical assistance with a vetted network of independent on-site technicians ("Helferlein") who install, set up, troubleshoot, and provide training on consumer electronics, smart home devices, internet/WiFi, and telecom equipment. Customers book services online or by phone for €19 per quarter-hour (private) or €24 per quarter-hour net (business), with a minimum 30-minute billing and a solution guarantee under which customers only pay if the problem is resolved. The company also runs enterprise partnership programs (B2B2C) where retailers and telecom providers bundle HELFERLINE services as a value-add, and operates a certified Starlink installation sub-program at a flat €100 per installation.
Is HELFERLINE a public or private company?
HELFERLINE is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was HELFERLINE founded?
HELFERLINE was founded in 2016. It employs 11 to 50 people.
Where is HELFERLINE based?
HELFERLINE is headquartered in Vienna, Austria, in the Europe region.
How does HELFERLINE make money?
Three revenue lines are on record. B2C On-Site Technical Support (Transaction Fee) is the primary driver. The others are B2B2C Enterprise Partnership Services and starlink Installation Services.
Does HELFERLINE have an API?
No public API is recorded for HELFERLINE.
What industry is HELFERLINE in?
HELFERLINE's product category is Technical Support Services. Its primary akta.pro industry code is BPAAACAA, IT Service Desk & End-User Support (L1/L2), with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 561422 and its SIC code is 7363.