Xseed

What Xseed does

Xseed is a Portuguese technology consulting and implementation services firm focused exclusively on the Contact Center sector, headquartered in Linda-a-Velha with a stated headcount of 1–10 employees. The company delivers end-to-end services — consulting, solution design, project management, implementation, software integration, training and SLA-bound customer support — for Genesys Cloud CX deployments, supplemented by partnerships with AWS, ElevenLabs, Veridas, AudioCodes, Altitude, Google and ITSector. Its customer base is concentrated in Iberian banking, insurance and telecom, with documented marquee engagements including Caixa Geral de Depósitos (remote contact center operations during COVID-19 serving 3.5M customers) and CA Seguros (legacy-to-cloud Genesys migration). The firm also lists an extensive portfolio of large enterprise logos across multiple industries and geographies, including Lusophone African banking customers.

The company's core technology layer is its proprietary xboon SaaS product family, sold natively integrated with Genesys Cloud and distributed in part through the Genesys AppFoundry marketplace. xboon omniVault (launched 2017 in response to MiFID II) provides a GDPR- and MiFID II-compliant unified interaction repository with AES-256 encryption, data anonymization and both active and passive ingestion modes; xboon survey is a Genesys Cloud-specific voice survey and NPS platform; xboon video adds no-app bi-directional video engagement via SMS/WhatsApp links; and xboon insAights layers AI-powered conversation analytics — topic extraction, sentiment, intent, compliance monitoring and risk/opportunity detection — onto the recorded interactions. Conversational AI with chat and voice bots complements the suite, with TTS/STT and multilingual voice capability sourced through the ElevenLabs partnership.

Xseed operates a dual business model: professional services (consulting, implementation, integration, training, support) remain the primary revenue stream and are delivered under a direct enterprise sales motion, while the xboon product family generates a secondary, growing subscription/recurring layer. GTM is sales-led and enterprise-focused, supplemented by channel co-selling with technology partners, marketplace distribution via Genesys AppFoundry, conference participation (APCC, Veridas) and direct demo/consultation requests through its website. Pricing is not publicly disclosed and engagements are quote-based.

Name

Xseed

Legal name

xseed

Website

https://xseed.pt

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Xseed is a Portuguese boutique IT consultancy that implements Genesys Cloud CX contact center solutions and sells a proprietary xboon SaaS suite (omniVault, survey, video, insAights), serving enterprise customers in banking, insurance, telecom and other regulated industries across Iberia and Lusophone markets.

Ownership category

akta.pro rank

Product category

Contact Center Software and Services

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)

akta.pro industry

PRIMARYBPAEAIAF

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

Keywords

• Contact center consulting
• Genesys implementation services
• Cloud contact center software
• Conversation analytics SaaS
• Recording and compliance archiving

Headquarters

HQ city

Linda-a-velha

HQ country

Portugal

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: xseed provides technology consulting, implementation services, software integration, project management, training, and customer support for Contact Center solutions. These professional services represent the primary revenue stream, delivered by a team of qualified and experienced professionals. Services include solution design, on-demand development, infrastructure setup, configuration, and SLA-bound first and second-level support.
2. SaaS Products (xboon Product Family): xseed develops and sells proprietary SaaS products for Contact Centers: xboon omniVault (recording indexer/archiving), xboon survey (voice survey platform), xboon video (video engagement), and xboon insAights (AI conversation analytics). These products are sold as cloud subscriptions, distributed through the Genesys AppFoundry marketplace and direct engagement.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Xseed is a technology consulting and implementation services firm that delivers end-to-end Contact Center solutions built primarily on the Genesys Cloud CX platform, complemented by a proprietary xboon SaaS product family (xboon omniVault, xboon survey, xboon video, xboon insAights). The company provides consulting, solution design, project management, implementation, software integration, training, and SLA-bound first and second-level customer support for enterprise customers, alongside subscription-based AI-powered analytics, recording/compliance archiving, voice survey, and video engagement products distributed via the Genesys AppFoundry marketplace.

Product overview

Xseed offers a modular contact center solutions portfolio built on Genesys Cloud CX as the core platform. The product family includes xboon omniVault (unified recording and interaction repository), xboon video (video engagement via SMS/WhatsApp), xboon survey (voice survey and NPS collection), and xboon insAights (AI-powered conversation analytics). Additionally, Xseed provides Conversational AI with Chat and Voice Bots. All xboon products feature native Genesys Cloud integration with full context preservation and unified agent desktops. Xseed also offers professional services including consulting, solution design, implementation, software integration, training, and customer support.

Differentiator

Problem solved

Functional benefit

Brands

• xboon omniVault: A unified repository solution for capturing, storing, and safeguarding all electronic communications including voice, chat, email, and video, launched in 2017 in response to MiFID II requirements.
• xboon video
• xboon survey
• xboon insAights

Products and services

• xboon omniVault A unified interactions repository that captures, stores, and safeguards all electronic communications (voice, chat, email, and video) in a single secure, scalable, and fully auditable repository, supporting GDPR compliance, AES-256 encryption, TLS 1.2+ encryption, data anonymization, right to be forgotten, audit logging, and Azure AD SSO. Built for enterprises needing MiFID II / GDPR-grade compliance archiving, including banking, insurance, and other regulated Contact Center operators.
• xboon survey A specialized voice-based survey platform built specifically for Genesys Cloud environments, featuring a no-code survey designer for keypad-based and voice bot surveys. Supports automated post-call CSAT surveys for GC1 (voice-only), secure email interaction feedback for GC2 (multimedia), and post-visit voice feedback for GC3. Enables enterprises operating Genesys Cloud Contact Centers to deploy customized CSAT and NPS surveys in under 10 minutes.
• xboon video A mobile video engagement solution enabling bi-directional video interactions through SMS or WhatsApp links, working on smartphones and desktops without app downloads. Features screen sharing, meeting recording, session management, and quality adjustments, with native Genesys Cloud CX integration and flexible escalation from voice, chat, or WhatsApp to video. Built on scalable AWS infrastructure for enterprise-grade reliability. Designed for enterprises needing visual customer engagement integrated with their Genesys Cloud Contact Center.
• xboon insAights An advanced AI-powered conversation analytics solution for Contact Centers that transforms interaction transcripts into actionable business insights. Features AI-driven topic extraction, intent detection, sentiment analysis, compliance monitoring, opportunity and risk identification, commercial approach scoring, and trend/pattern analysis. Native Genesys Cloud CX support with connectors for other CC platforms, built on scalable AWS infrastructure. Designed for enterprise Contact Center operators needing AI conversation analytics on voice, chat, and email interactions.
• Conversational AI with Chat and Voice Bots Virtual assistants using conversational AI technology that integrate with contact center platforms for both self-service and agent-assisted conversation stages. Assists agents with relevant information retrieved in real time, leveraging ElevenLabs Text-to-Speech and Speech-to-Text for AI-generated voices in more than 70 languages. Designed for enterprises deploying voicebots and chatbots within Genesys Cloud environments.
• Contact Center Technology Consulting and Implementation Services End-to-end professional services spanning the Contact Center lifecycle: consulting (strategic definition, requirements discovery, RFP development), solution design (scalable cost-effective architectures), project management (planning, coordination, oversight of third-party teams), implementation (on-demand development, infrastructure setup, configuration), software integration (connecting contact center platforms with corporate applications), training (formal programs plus on-the-job knowledge transfer), and customer support (first and second-level SLA-bound assistance). Targeted at enterprise organizations implementing Genesys Cloud and complementary technologies.

Quantifiable outcome

• CA Seguros achieved streamlined customer service operations, reduced costs, increased agent productivity, shorter call handle times, improved call quality, and real-time insights after xseed-implemented Genesys Cloud migration.
• +1 more outcomes

Named customers23 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability7 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• ElevenLabscoreTechnology or Integration · 30 March 2026xseed established a strategic partnership with ElevenLabs, a global leader in advanced AI-powered voice and audio technologies. Through this collaboration, xseed integrates ElevenLabs' Text-to-Speech (TTS) and Speech-to-Text (STT) capabilities into its contact center solutions. The integration enables xseed to offer highly natural, customizable AI-generated voices in more than 70 languages, enhancing its conversational AI projects, voice bots, and automated contact systems for more empathetic, human-like interactions.
• APCC (Associação Portuguesa de Contact Centers)minorStrategic or Co-development Partner · 25 October 2023xseed participated as a Silver Sponsor at the APCC Conference in October 2023 held at Porto Palácio Hotel. The event gathered contact center industry professionals to discuss challenges and changes for 2024. xseed showcased its expertise in consulting, solutions design, and software integration.
• GenesyscoreTechnology or Integrationxseed is a long-standing Genesys partner, implementing Genesys Cloud CX solutions for enterprise customers. xseed has demonstrated significant commitment to helping customers migrate to the Genesys Cloud platform. xseed's proprietary xboon product suite (omniVault, survey, video, insAights) is natively integrated with and distributed through the Genesys AppFoundry marketplace.
• AWS (Amazon Web Services)coreTechnology or Integrationxseed leverages AWS cloud infrastructure for its SaaS products. The xboon product suite (omniVault, video, insAights) is built on AWS scalable cloud architecture ensuring enterprise-grade reliability, security compliance, and global availability.
• The Fintech HouseminorStrategic or Co-development PartnerThe Fintech House hosted the Veridas Identity & Business Day Portugal 2025 conference where xseed participated as a speaker. The event brought together industry professionals including representatives from Banco BPI, Accenture, Enghouse Interactive, and APCC.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Altitude Software: Portugal-headquartered contact center software vendor offering omnichannel solutions and listed as an xseed technology partner. Competes in the same Iberian CC market and overlaps in the Genesys/contact-center ecosystem in which xseed operates.
• Enghouse Interactive: Division of Enghouse Systems providing contact center, recording, and analytics software with a strong European footprint. Comparable to xseed's xboon omniVault/insAights capabilities and competes for similar Genesys-adjacent enterprise deals.
• Comways: Portuguese technology services firm and listed xseed technology partner. Comparable as a regional IT services peer in the Iberian market with overlapping contact center and enterprise communications practices.
• ITSector: Portuguese technology services company and listed xseed technology partner. Comparable as a domestic IT services peer serving enterprise customers in Portugal with overlapping systems integration capabilities.
• Content Guru: UK-headquartered cloud contact center and conversational AI provider serving large enterprises and public sector. Comparable to xseed in CC cloud platform positioning, AI integration, and regulated-industry customer base.

Broad incumbents

• Talkdesk: Portugal-founded cloud contact center platform serving global enterprises. Comparable as a Portuguese-rooted CC specialist scaling globally; represents both a regional peer and a potential competitor for Genesys AppFoundry distribution.
• Genesys: Global cloud contact center platform and xseed's primary technology partner. Comparable as the core platform on which xseed builds, and a structural risk if Genesys expands native functionality that overlaps with xboon.
• Five9: Global cloud contact center platform with native AI, analytics, and workforce engagement capabilities. Comparable as a competing CC platform whose expanding native feature set could compress xseed's incremental value-add via xboon.
• NICE Ltd: Global enterprise software vendor with a leading contact center analytics, recording, and WEM portfolio (NICE CXone). Comparable to xseed's xboon insAights/omniVault positioning and a potential substitute for xseed's analytics offering.
• Verint Systems: Enterprise vendor specializing in customer engagement analytics, workforce engagement, and compliance recording. Comparable to xseed's xboon insAights/omniVault modules and a competitor for regulated-industry CC analytics deals.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/xseed

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Xseed