What Freedom Tech does

Freedom Tech (legal entity: Freedom Technologies) is a privately held managed services provider founded in 2001 and headquartered at 920 Hartford Ave., Johnston, Rhode Island. The firm sells outsourced IT management, cybersecurity, and cloud services to small and mid-size businesses with 20 to 500 employees, primarily in Massachusetts and Rhode Island. Its service portfolio bundles end-to-end managed IT support with multi-layered cybersecurity (MDR, SOC, dark web monitoring, penetration testing, security awareness training), managed cloud services across Microsoft Azure, AWS, Office 365, and Google Cloud, disaster recovery and business continuity built on Datto Instant Virtualization and Inverse Chain Technology™, virtual CIO (vCIO) strategic advisory, and Compliance as a Service covering HIPAA, PCI, SOC 2, GDPR, NIST-CSF, and CMMC. Adjacent offerings include Managed Intelligence, User Onboarding, User Separation, and a Downtime Cost Calculator tool.

The underlying technology stack combines multi-layered endpoint, network, cloud, and SaaS security with NIST-aligned controls, AI-assisted anomaly detection, automated backup verification, and a digital-trust evidence-collection architecture. Distribution is consultative and direct: inside sales plus field sales run discovery calls and tailored proposals for prospects, supported by 24/7 help desk (45-second stated average answer time), onsite and remote support, and a self-service web-ticket portal for existing clients. Customer engagement is concentrated in verticals such as healthcare, manufacturing, non-profits, professional services, hospitality, and education.

The business model is predominantly subscription recurring revenue: per-endpoint pricing for the managed IT stack ($100–$250 per endpoint per month) plus three flat subscription tiers ($199/$299/$399 per month) and project/consulting revenue from vCIO engagements and Compliance-as-a-Service work. Strategic tier partners (AWS, Microsoft, Google Cloud, Dell, Cisco, Duo, HP, Ingram Micro) are positioned as delivery multipliers rather than resold separately. The company reports 200+ business customers, is BBB accredited, and operates with a headcount in the 11–50 range. Ownership appears independent with no disclosed private equity or institutional backing; no funding rounds, acquisitions, or leadership changes are recorded in the source material.

Name

Freedom Tech

Legal name

Freedom Technologies

Website

https://ftssupport.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Freedom Tech is a privately held managed IT services provider founded in 2001, headquartered in Johnston, Rhode Island, delivering outsourced IT management, cybersecurity, cloud, disaster recovery, vCIO advisory, and compliance services to small and mid-size businesses in Massachusetts and Rhode Island via subscription-based managed service contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)

akta.pro secondary industries

Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Security Operations Center (SOC) as a Service (BPAEADAB), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud management
• Business continuity
• IT consulting

Headquarters

HQ city

Johnston

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Fixed monthly recurring subscription model providing comprehensive IT management, security, and support. Revenue generated through per-endpoint pricing tiers with predictable monthly billing.
2. Professional Services: Consulting engagements including vCIO advisory services, IT strategy reviews, and quarterly business reviews for technology roadmapping and budget forecasting.
3. Compliance as a Service (CaaS): Regulatory compliance services supporting HIPAA, PCI, SOC 2, GDPR, NIST-CSF, and CMMC requirements with ongoing monitoring and audit support.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Freedom Tech is a managed services provider (MSP) delivering outsourced IT management, cybersecurity, cloud, disaster recovery, compliance, and vCIO advisory services to small and mid-size businesses (20-500 employees) across Massachusetts and Rhode Island. The company bundles end-to-end IT support, 24/7 helpdesk, proactive system monitoring, and multi-layered security into fixed monthly recurring subscriptions with per-endpoint pricing.

Product overview

Freedom Tech operates as a managed services provider (MSP) offering a unified portfolio of IT services rather than a single software product. The core offering centers on Managed IT Services supplemented by Cybersecurity Services, Managed Cloud Services (spanning Azure, AWS, Office 365, and Google Cloud), Disaster & Business Continuity, vCIO strategic advisory, Compliance as a Service, and Infrastructure Support. Additional specialized services include Managed Intelligence, User Onboarding, User Separation, and a Downtime Cost Calculator tool. The company functions as an all-in-one technology partner, bundling these services to serve small-to-midsize businesses with 20-500 employees across Massachusetts and Rhode Island.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services End-to-end IT support, proactive system monitoring, expert maintenance, and comprehensive IT management and security covering endpoints, email, patch management, and asset inventory for small and mid-size businesses.
• Cybersecurity Services Multi-layered cybersecurity protection including Managed Detection and Response (MDR), SOC Services, Dark Web Monitoring, Penetration Testing, Security Awareness Training, and vulnerability scanning for SMB clients.
• Managed Cloud Services Managed Azure, AWS, Office 365, and Google Cloud services covering cloud strategy, migration, security and compliance, cost optimization, and training/support to optimize performance, security, and scalability.
• Disaster and Business Continuity
• vCIO (Virtual CIO)
• Compliance as a Service
• Infrastructure Support
• Managed Intelligence

Quantifiable outcome

• 98% client satisfaction rate
• +3 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• AWScoreTechnology or IntegrationAWS Partner status enabling managed cloud services delivery on Amazon Web Services platform, including migration, security, and cost optimization for customers
• Google CloudcoreTechnology or IntegrationGoogle Cloud Partner providing managed Google Cloud services including strategy, migration, and ongoing management
• MicrosoftcoreTechnology or IntegrationMicrosoft Partner with Azure specialization enabling delivery of Managed Azure services and Microsoft 365 management
• AzurecoreTechnology or IntegrationAzure Partner status for Microsoft cloud platform services including security, compliance, and infrastructure management
• Ingram MicrominorChannel Partner/ Reseller/ DistributorIngram Micro Partner for technology distribution, procurement, and supply chain services

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Ntiva: US managed IT services and cybersecurity company serving SMB and mid-market organizations. Overlapping service lines include managed IT, cloud, MDR, backup/DR, and vCIO advisory under a per-user subscription model.
• IT Direct: Regional managed IT services provider with similar SMB focus, recurring managed services model, and portfolio spanning cloud, security, backup, and strategic IT advisory.
• Focus Technology: Boston-area managed IT and cybersecurity services provider serving SMB and mid-market clients. Closely comparable geographic focus (New England), service portfolio (managed IT, cloud, security, vCIO), and target customer size.
• Dataprise: Mid-market managed IT services and cybersecurity provider with a similar portfolio of managed services, MDR/SOC, cloud, and compliance offerings. Comparable in target customer size and recurring-revenue MSP model.
• Corsica Technologies: Regional managed IT, cybersecurity, and compliance provider serving SMB and mid-market customers. Comparable mix of managed services, security operations, and vCIO advisory with similar compliance framework support.
• Kinetix Technology Services: Northeast US managed IT services and cybersecurity firm focused on SMBs. Direct overlap in managed IT, cloud, security, and business continuity offerings delivered under recurring subscription pricing.
• BlackPoint IT Services: Managed IT and security services provider serving SMB and mid-market clients. Comparable service mix (managed IT, cybersecurity, cloud, compliance) and subscription-based delivery model.
• Be Structured Technology Group: Los Angeles-based managed IT services provider for SMBs with a comparable portfolio including managed IT, cybersecurity, cloud services, and vCIO advisory under recurring contracts.
• TrueIT: Midwest-based managed IT, cloud, and security provider serving SMB and mid-market customers. Overlaps in managed services, cybersecurity, cloud management, and compliance support.

Emerging players

• Arctic Wolf: Pure-play MDR/SOC-as-a-service provider that competes with the security overlay in Freedom Tech's stack. While not a full-service MSP, it increasingly bundles into SMB environments via channel partners, making it an emerging competitive threat.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/FreedomTech
• LinkedInlinkedin.com/company/freedom-tech
• Instagraminstagram.com/freedomtech_
• Xx.com/FreedomTechRI

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Freedom Tech