What SCC Services does

SCC Services Group, Inc. is a privately held Florida-based consulting firm founded in 2005 by Dave Kielkucki, specializing in business development, operations improvement, and talent performance enhancement for organizations operating contact centers and customer service functions. The company serves clients across telecommunications (Supra Telecom), financial services (M4D, unnamed FS firms), retail banking, internet travel, and a cluster of non-profits serving visually impaired and military-family communities (Dallas Lighthouse for the Blind, Envision, NewView Oklahoma, Folds of Honor Foundation). Headcount is reported at 1-10 employees, with delivery led by the founder and three practice leaders covering Talent Management/HR, Business & Marketing Solutions, and Information Technology.

Name

SCC Services

Legal name

SCC Services Group, Inc.

Website

https://sccservicesgroup.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

SCC Services Group is a private Florida consulting firm delivering operations, training, and talent performance services to contact center operators across telecom, financial services, retail banking, and non-profits, plus exclusive US distribution of the RealMove Predictive Analytics employee engagement platform.

Ownership category

akta.pro rank

Product category

Management Consulting Services

NAICS

Other Management Consulting Services (541618), Marketing Consulting Services (541613), Human Resources Consulting Services (541612)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Customer, Marketing & Sales Consulting (BPAHACAG)

akta.pro secondary industry

HR Shared Services Centers (Captive/Managed) (BPACAKAB)

Keywords

• Business consulting services
• Contact center consulting
• Employee engagement analytics
• Outsourced marketing services
• Contact center training

Headquarters

HQ city

Winter Garden

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Consulting Services: Professional consulting engagements providing business development, operations improvement, and talent performance enhancement services. Engagements include process optimization, training programs, contact center consulting, and strategic planning delivered by former operations and HR executives.
2. RealMove Predictive Analytics SaaS: Cloud-based employee testing and analytics platform offered through a low-entry pilot program (60 days, under 5 figures) with no long-term commitment required. After pilot, ongoing subscription-based access with ROI achievable within 90 days.
3. Contact Center Outsourcing: Outsourced contact center staff provided at competitive rates to assist with seasonal call spikes, sales and lead generation, quality assurance monitoring, continuity planning, customer retention initiatives, and win-back programs.
4. Marketing Services: Turn-key business-to-business integrated direct marketing services including list acquisition, lead generation, direct mail, email campaigns, appointment setting, inside sales outsourcing, CRM management, and webinar/event registration services.
5. Training Programs: Customized training delivered in-person or virtually, including course titles such as Leading Better, Coaching Better, Serving Better, and personally-focused programs for managing change and time management.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels5 records

Core offering

SCC Services Group is a consulting firm that helps businesses start, improve, and grow through hands-on engagement delivered by former operations and HR executives. Its portfolio spans business and contact center consulting, customized training programs, outsourced contact center staffing, offshore BPO advisory, and B2B marketing services such as lead generation, appointment setting, and inside sales. The firm is also the exclusive US distributor of RealMove Predictive Analytics, a cloud-based employee engagement and turnover-prediction platform delivered on a subscription basis.

Product overview

SCC Services Group is a consulting firm offering a portfolio of advisory and implementation services rather than a unified software platform. The core technology offering is RealMove Predictive Analytics (RPA), a cloud-based employee engagement assessment tool that SCC distributes exclusively in the US. Complementing this are contact center services including consulting, training, startup/relocation support, outsourcing, offshore solutions, and people management. Marketing services encompass lead generation, direct mail, email campaigns, appointment setting, and CRM support. All offerings are delivered by a team of former operations and HR executives serving clients across industries.

Differentiator

Problem solved

Functional benefit

Brands

• RealMove Predictive Analytics (RPA): A cloud-based platform capturing employee knowledge and engagement using a 5-minute test every two weeks. Uses proprietary analytics to predict employee turnover and identify disengaged employees. The company is the exclusive US distributor for this platform.
• Realmove Predictive Analytics

Products and services

• RealMove Predictive Analytics (RPA) Cloud-based employee knowledge and engagement assessment platform that uses a 5-minute quiz administered every two weeks, combined with proprietary analytics to predict employee engagement and turnover risk. Offered via a low-entry 60-day pilot with 25 employees and the company's own knowledge base, with ROI achievable within 90 days.
• Contact Center Consulting Full analysis of contact center operations covering strengths, weaknesses, and opportunities, including an executive debrief report on policies, procedures, technology usage, workflows, and employee life cycle strategy.
• Contact Center Training Customized training programs delivered in-person or virtually, including Leading Better (manager/supervisor leadership), Coaching Better (effective coaching), Serving Better (customer service), and personally-focused modules on change management and time management.
• Contact Center Start-Up, Relocation, and Consolidation Technical and infrastructure planning for starting, moving, or restructuring contact center operations, including strategic planning, site location, facility design, technology architecture, and staffing changes.
• Outsourced Contact Center Services Outsourced contact center staff provided at competitive rates for handling seasonal call spikes, sales and lead generation, quality assurance monitoring, continuity planning, customer retention, and win-back programs.
• Offshore Solutions Expertise with third-party offshore providers and BPOs, including identifying the right offshore service provider, end-to-end contact center solutions, transition management, proof of concept facilitation, and budget analysis targeting 25-30% cost reduction.
• Contact Center People Management Recruitment services to supplement existing teams or outsource hiring, including training for recruiters on sourcing, evaluation, and interviewing techniques.
• Marketing Services Turn-key B2B integrated direct marketing services including list acquisition, lead generation, direct mail creative design, email campaigns, sales collateral, appointment setting, inside sales outsourcing, CRM, cross-sell/upsell campaigns, database building, customer retention, quality surveys, and webinar/event registration.
• Business Consulting Services Consulting services for business development, operations improvement, and talent performance enhancement delivered by former operations and HR executives with expertise across industries.

Quantifiable outcome

• Reduced agent attrition to less than 1.5% monthly vs. 8% company goal and 12.5% industry average
• +6 more outcomes

Named customers10 records

Segments1 record

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

One partnership is on record.

• RealMove Predictive AnalyticscoreOEM/ Whitelabel/ Licensing PartnerSCC Services Group is the exclusive US distributor for RealMove Predictive Analytics, a cloud-based employee knowledge and engagement testing platform. The platform was originally developed and proven with European clients before SCC acquired exclusive rights to distribute in the United States. The partnership includes administrative support services and transition to client self-sufficiency.

Scale indicators10 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• 15Five: 15Five is an employee engagement and performance management SaaS platform offering continuous feedback and predictive analytics to reduce turnover. It is directly comparable to SCC's RealMove Predictive Analytics product for HR buyers evaluating engagement measurement and turnover risk tooling.
• Culture Amp: Culture Amp provides an employee feedback and engagement analytics platform targeting HR teams. It competes directly with RealMove Predictive Analytics on the engagement-measurement and turnover-risk-analytics use case within mid-market and enterprise HR.
• Quantum Workplace: Quantum Workplace delivers employee engagement surveys, performance management, and analytics tools. It is directly comparable to RealMove's engagement-measurement and predictive-turnover analytics proposition.

Emerging players

• Lattice: Lattice is a people-management SaaS platform with performance, engagement, and goal-tracking features. It overlaps with SCC's HR/talent consulting practice and the people-analytics thesis behind RealMove, though it focuses on manager workflows rather than turnover prediction.

Broad incumbents

• TTEC: TTEC is a large global customer experience and BPO firm offering contact center outsourcing, consulting, and CX technology. It is comparable to SCC's contact center outsourcing and consulting practice but at vastly greater scale and geographic reach.
• Foundever (formerly Sitel Group): Foundever is one of the largest global BPO and contact center operators, offering outsourced customer experience services across industries. Comparable to SCC's contact center outsourcing and consulting business lines.
• Concentrix: Concentrix is a global customer experience and BPO provider with broad services across industries. It overlaps with SCC's contact center consulting, outsourcing, and customer experience offerings at significantly larger scale.
• Teleperformance: Teleperformance is one of the largest global BPO and customer experience management firms. It is comparable to SCC's contact center outsourcing services, though at far greater scale and with multilingual, multi-region delivery.
• West Monroe Partners: West Monroe is a management and technology consulting firm serving mid-market and enterprise clients across industries. It is comparable to SCC's business and operations consulting practice, with overlapping operational improvement and customer experience offerings.
• Cornerstone OnDemand: Cornerstone OnDemand is a large-scale talent management and learning SaaS platform. It is comparable to SCC's HR/talent management consulting practice and adjacent to the people-analytics thesis behind RealMove Predictive Analytics.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SCC Services