Compass Counseling Services

What Compass Counseling Services does

Compass Counseling Services, LLC is a privately held outpatient mental health practice founded in 2011 and headquartered at 1400 N Semoran Blvd, Orlando, Florida. The company provides psychiatric care and medication management, neuro-psychological evaluations, psychotherapy (individual, group, and family therapy), and behavioral telehealth to children, youth, adults, and geriatric patients across Central Florida. Its clinical team includes board-certified psychiatrists, neuropsychologists, and psychiatric mental health nurse practitioners, with subspecialty coverage in child/adolescent psychiatry, geriatric psychiatry, and neuropsychological testing using standardized instruments (WISC IV/V, MMPI-2RF, Vineland II, Beck Inventory).

The practice operates on a multi-payer revenue model, accepting more than 25 commercial insurance, Medicaid, and Medicare/Medicare Advantage plans, supplemented by self-pay and sliding-scale rates for uninsured patients. It runs on a commodity technology stack: an InSynch CS Electronic Health Record system with the CCS InTouch patient portal for online scheduling, secure messaging, test result access, and prescription refill requests, plus Doxy.me for real-time telehealth video sessions and Google Analytics for website traffic analysis. A new 3% credit card surcharge takes effect July 1, 2026, while cash, debit, HSA, and FSA payments remain surcharge-free.

Go-to-market is direct-to-consumer, relying on the company website, patient portal registration, phone contact, SMS appointment reminders, and earned Google reviews (142 reviews rated "GOOD"). The company received the KindWorks.AI Certified Kind Company designation in 2025 and disclosed a network data security breach in November 2024 publicly in June 2025. No external funding rounds, M&A activity, patents, parent company, or enterprise customers are identified, indicating a founder/management-controlled, single-site practice with modest operational modernization but limited demonstrated scaling.

Name

Compass Counseling Services

Legal name

Compass Counseling Services, LLC

Website

https://compasscounselingfl.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Compass Counseling Services is a privately held outpatient mental health practice in Orlando, Florida, founded in 2011, providing psychiatric care, psychotherapy, neuro-psychological evaluations, and telehealth to children, families, and adults across Central Florida.

Ownership category

akta.pro rank

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Mental Health Services - Insurance: The practice accepts commercial insurance (Aetna, Cigna, Humana, United Healthcare, Beech Street, Deer Oaks, Great Western, Health Choice, Value Options, United Behavioral, Behavioral Solutions), Medicaid plans (Title IX, CMS, UHC, Healthy Kids, Simply Health Plan, Wellcare, Title XI, Prestige, Sunshine, Molina, Staywell), and Medicare/Medicare Advantage plans. Services are billed through insurance with patients responsible for copays and deductibles.
2. Self-Pay Services: Sliding scale rates available for patients without insurance coverage. Some services such as Psychological Evaluation for Bariatric Surgery are self-pay only.
3. Credit Card Payment Processing: Effective July 1, 2026, a 3% surcharge will be applied to credit card payments to offset processing costs. Cash, debit cards, HSA, and FSA cards are accepted without surcharge.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Compass Counseling Services is a mental health practice delivering psychiatric care, medication management, psychotherapy (individual, group, family), and neuro-psychological evaluations for children, youth, families, and adults in Central Florida. Services are delivered both in-person at its Orlando office and remotely via a Doxy.me-based behavioral telehealth platform, supported by an Electronic Health Record system with an integrated patient portal (CCS InTouch).

Product overview

Compass Counseling Services operates as a mental health services practice offering a unified portfolio of clinical services for children, youth, families, and adults in Central Florida. The core offering consists of psychiatric care and medication management, neuro-psychological evaluations, psychotherapy (individual, group, and family therapy), and behavioral telehealth. The practice recently transitioned to a new Electronic Health Record (EHR) system with an integrated patient portal (CCS InTouch), enabling patients to access their health information, communicate with care teams, and manage appointments online. Services are delivered through a holistic approach combining clinical excellence with faith-based values.

Differentiator

Problem solved

Functional benefit

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Charlie Health: Higher-acuity virtual intensive outpatient program (IOP) for teens and young adults; competes with Compass for adolescent mental health referrals needing more than weekly therapy.

Broad incumbents

• Headspace Health: Large digital mental health and wellness platform (Headspace + Ginger) covering therapy, coaching, and psychiatry; adjacent incumbent with broader consumer reach overlapping Compass's adult mental health demand.
• BetterHelp: Large incumbent direct-to-consumer online therapy subscription product owned by Teladoc; competes with Compass in the self-pay consumer therapy segment but on a much broader scale.

Direct peers

• Brightside Health: Digital mental health platform focused on depression and anxiety treatment combining therapy and medication management with insurance billing, similar acuity mix to Compass's adult psychiatry offering.
• LifeStance Health: Large publicly-traded outpatient mental health platform operating multi-state psychiatric and therapy group practices with similar insurance-based revenue models and integrated in-person/telehealth delivery, making it a directly comparable scaled peer to Compass Counseling.
• Cerebral: Subscription-based tele-mental health platform providing medication management and therapy for anxiety, depression, and ADHD; targets the same self-pay/insured patient segments as Compass's adult psychiatry and counseling services.
• Lyra Health: B2B mental health benefits platform providing therapy, psychiatry, and coaching to enterprise employees; competes for the same insured adult and family therapy demand as Compass with a tech-enabled delivery model.
• Two Chairs: Group psychotherapy practice operating with hybrid in-person and virtual therapy delivery and an insurance-billed model; directly comparable in size, clinical model, and patient segment to a multi-clinician Compass-style practice.
• Talkspace: Publicly-traded online therapy and psychiatry platform with insurance and employer-channel revenue; competes with Compass across individual therapy and medication management use cases.
• Talkiatry: National tele-psychiatry group practice delivering insurance-billed psychiatric evaluation and medication management virtually; competes head-to-head with Compass for adult and adolescent psychiatry patients, particularly through telehealth.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Compass Counseling Services