What Mediquest does

Mediquest B.V. is a Dutch private healthcare data company founded in 2005 and headquartered in Utrecht. It operates as an independent Trusted Third Party (TTP) for healthcare data, offering three integrated solution lines: Vragenlijsten (questionnaires for measuring patient experience, vitality, and outcomes), Data oplossingen (data analysis, reporting, engineering, science, and TTP services), and Zorgkeuze (healthcare choice and decision support). The platform underpins patient-reported experience measures (PREM) feeding ZorgkaartNederland reviews and is delivered through a cloud-based customer portal (portaal.mediquest.cloud), with newer Voice Agent capabilities shifting data collection from forms to conversation.

The company serves Dutch healthcare stakeholders across the value chain: hospital systems (Gelre ziekenhuizen, UMC Utrecht), major health insurers (CZ, Menzis, VGZ, ONVZ), the dominant hearing care retail chains (Audika, Beter Horen, Specsavers, Schoonenberg, Hans Anders), mental health (GGZ Nederland), primary care collectives (HZW), physiotherapy (KNGF), and maternity care (Perined, DES centrum). Its value proposition rests on neutrality between payers and providers, backed by NEN 7510, ISO/IEC 27001, and ISO 9001 certifications.

Commercially, Mediquest runs a sales-led B2B motion with custom enterprise pricing on multi-year contracts; pricing is not publicly disclosed and is obtained via quote request. Revenue is generated through recurring service contracts rather than transactional SaaS. The company is privately held with no disclosed funding rounds, parent company, or M&A activity, and appears to be founder/management-owned. Distribution is domestic (Netherlands only) and relies on direct sales, long-term relationship management, content marketing, and integration partners (Independer, ZorgkaartNederland, Happi, Zorgweb).

Name

Mediquest

Legal name

Mediquest B.V.

Website

https://home.mediquest.nl

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Mediquest is a Dutch healthcare data company providing questionnaire platforms, data analytics, and decision-support tools as an independent Trusted Third Party to hospitals, health insurers, and care providers across the Netherlands.

Ownership category

akta.pro rank

Headquarters

HQ city

Utrecht

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Data Solutions Services: Mediquest provides B2B services to healthcare organizations including questionnaire solutions, data analysis, reporting, engineering, and science services. Revenue is generated through service contracts with healthcare providers, hospitals, audiology clinics, and health insurers. The company emphasizes long-term customer relationships and partners for shared objectives.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Mediquest provides healthcare organizations and insurers with a data platform that combines questionnaires for patient experience, vitality, and outcome measurement (PREM/CQM), Trusted Third Party data processing services (data analysis, reporting, engineering, and science), and a Zorgkeuze (Healthcare Choice) decision-support layer that informs patients, referrers, and providers. Deliverables span secure data handling under NEN 7510/ISO 27001/ISO 9001, cloud-based portal access, and staff-augmentation consulting for Dutch healthcare stakeholders.

Product overview

Mediquest is a healthcare data and technology company offering a unified platform with three core solutions: Vragenlijsten (Questionnaires), Data oplossingen (Data Solutions), and Zorgkeuze (Healthcare Choice). The questionnaire solution supports patient experience, vitality, and outcome measurement. The data solutions suite includes data analysis, reporting, engineering, science, and Trusted Third Party (TTP) services. The healthcare choice solution provides information and decision support for patients, referrers, and providers. All solutions are accessible through the Mediquest cloud portal (portaal.mediquest.cloud).

Differentiator

Problem solved

Functional benefit

Products and services

• Vragenlijsten (Questionnaires) A questionnaire platform for measuring patient experiences (PREM), vitality, and outcomes in Dutch healthcare settings; provides reliable data collection, practical implementation support, and insight generation for healthcare providers and professional associations.
• Data oplossingen (Data Solutions) Comprehensive data solutions suite for healthcare organizations: data analysis, reporting, engineering, data science, Trusted Third Party (TTP) data processing, and staff augmentation; enables secure, reliable, and independent processing of healthcare data for hospitals, insurers, and provider organizations.
• Zorgkeuze (Healthcare Choice) Decision-support and healthcare information platform that informs patients, referrers, and care providers to support appropriate care decisions; underlies ZorgkaartNederland verified reviews and quality information access for the Dutch public.
• Mediquest Portaal (Cloud Portal) Self-serve cloud portal where existing healthcare clients access Mediquest services, analytics, and questionnaire/instrument management; supports ongoing service delivery and customer engagement.

Quantifiable outcome

• Nederlanders in 2025 wederom tevreden over hoorzorg - Dutch satisfaction with hearing care continues

Named customers15 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature4 records

Partnerships

22 partnerships are on record, tiered core and minor.

• Gelre ziekenhuizencoreStrategic or Co-development PartnerGelre ziekenhuizen is a hospital organization partnering with Mediquest for healthcare data solutions and questionnaire services. Mediquest provides TTP data processing and quality measurement support.
• HZW (Huisartsenzorg Zaanstreek Waterland)coreStrategic or Co-development PartnerHZW is a collective of independent general practitioners in Zaanstreek Waterland using Mediquest's questionnaire solutions for patient experience measurement.
• CZcoreStrategic or Co-development PartnerCZ is a major Dutch health insurer partnering with Mediquest for quality healthcare information and data solutions.
• MenziscoreStrategic or Co-development PartnerMenzis is a Dutch health insurer working with Mediquest to provide quality information and healthcare data solutions for insured members.
• VGZcoreStrategic or Co-development PartnerVGZ health insurer partners with Mediquest for healthcare quality information and data solutions.
• ONVZminorStrategic or Co-development PartnerONVZ is a Dutch health insurer utilizing Mediquest's healthcare data solutions.
• AudikacoreChannel Partner/ Reseller/ DistributorAudika is a major audiology clinic chain using Mediquest's questionnaire solutions for patient experience and PREM measurement.
• Beter HorencoreChannel Partner/ Reseller/ DistributorBeter Horen is a leading hearing care provider utilizing Mediquest's patient experience measurement solutions.
• Specsavers (Netherlands)coreChannel Partner/ Reseller/ DistributorSpecsavers hearing centers use Mediquest's PREM questionnaire solutions for hearing care quality measurement.
• SchoonenbergcoreChannel Partner/ Reseller/ DistributorSchoonenberg hearing care provider uses Mediquest's patient experience measurement solutions.
• Hans AnderscoreChannel Partner/ Reseller/ DistributorHans Anders hearing care chain utilizes Mediquest's data solutions and questionnaires.
• HoorprofsminorChannel Partner/ Reseller/ DistributorHoorprofs is a collective of independent audiologists using Mediquest solutions for patient data collection.
• SPHHMminorChannel Partner/ Reseller/ DistributorSPHHM hearing care organization partners with Mediquest for data solutions.
• IndependerminorGTM or Marketing PartnerIndepender is an independent Dutch health insurance comparison platform that features healthcare quality information.
• GGZ NederlandcoreStrategic or Co-development PartnerGGZ Nederland (Dutch Mental Health Association) partners with Mediquest for mental healthcare data solutions.
• UMC UtrechtcoreStrategic or Co-development PartnerUMC Utrecht university medical center partners with Mediquest for healthcare data solutions and research.
• KNGFminorStrategic or Co-development PartnerRoyal Dutch Physiotherapy Association (KNGF) uses Mediquest's data solutions.
• PerinedminorStrategic or Co-development PartnerPerined perinatal registry partners with Mediquest for data solutions in maternity care.
• DES centrumminorStrategic or Co-development PartnerDES centrum provides maternity care information using Mediquest's healthcare choice platform.
• HappiminorChannel Partner/ Reseller/ DistributorHappi healthcare app partners with Mediquest for data integration.
• ZorgaccentminorChannel Partner/ Reseller/ DistributorZorgaccent healthcare organization uses Mediquest solutions.
• ZorgwebminorChannel Partner/ Reseller/ DistributorZorgweb healthcare platform integrates with Mediquest solutions.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• CipherHealth: CipherHealth provides patient engagement, rounding, and post-discharge outreach with experience measurement built in. It directly competes with Mediquest on PREM-style patient feedback collection and healthcare quality measurement workflows, with a comparable focus on turning patient feedback into operational improvement for providers.
• Press Ganey: Press Ganey is the leading US patient experience and PREM/PROM measurement company, offering questionnaire-based experience measurement, outcome analytics, and benchmarking for healthcare providers and insurers. It is the most direct global analog to Mediquest's Vragenlijsten and Zorgkeuze offerings, operating at much larger scale in a different geography.
• NRC Health: NRC Health provides patient experience measurement, consumer insights, and healthcare loyalty analytics to providers and health systems. It directly parallels Mediquest's combination of patient experience questionnaires, healthcare data analytics, and decision-support insights for provider/payer decision-making.

Emerging players

• Validic: Validic is a digital health data platform that aggregates patient-generated and clinical data for providers, insurers, and health IT vendors. It is an emerging player comparable to Mediquest's TTP and data solutions, with stronger emphasis on device/sensor data integration and less on PREM measurement.
• Phreesia: Phreesia digitizes patient intake and gathers patient-reported data at scale, with adjacent analytics used by providers and life-science companies. It is an emerging player with partial overlap to Mediquest's PREM/patient-reported data collection and decision-support capabilities, with a stronger focus on intake workflows.

Regional players

• Nictiz: Nictiz is the Dutch national competence center for healthcare information standards and interoperability. While not a commercial competitor, it shapes the NEN 7510 and data-exchange standards Mediquest's TTP and data solutions are built on, and is a regional comparable in the Dutch healthcare data and standards ecosystem.
• ZorgkaartNederland: ZorgkaartNederland is the Dutch national patient review platform run by Patiëntenfederatie Nederland, collecting and publishing verified patient experiences about healthcare providers. Mediquest directly enables verified ZorgkaartNederland reviews through its questionnaire platform, making it both a customer/integrator of and functional substitute for patient experience measurement in the Dutch market.

Broad incumbents

• Health Catalyst: Health Catalyst is a healthcare data and analytics platform offering data warehousing, outcomes measurement, and decision-support for providers and payers. It is a broad incumbent comparable to Mediquest's data analyse, rapportage, engineering, and science offerings, but at much larger enterprise scale and with a focus on clinical rather than patient-experience data.
• Doctolib: Doctolib is a large European health platform combining provider scheduling, patient records, and increasingly patient-facing quality and decision-support features. It is a broad incumbent with overlapping capabilities in patient information and healthcare decision support, but its primary focus is booking and EHR rather than independent PREM measurement.
• Qualtrics (Healthcare): Qualtrics is a broad experience management platform with a significant healthcare arm that delivers patient, employee, and provider experience surveys plus analytics. It overlaps with Mediquest's questionnaire and patient experience measurement work as part of a much wider portfolio, and competes on enterprise survey infrastructure and AI-driven text analytics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/mediquestbv

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mediquest