PivIT Global
PivIT Global is a privately held U.S. provider of multi-vendor IT infrastructure hardware sourcing, hybrid maintenance (OneCall), and field services (EXTEND) serving enterprise IT teams seeking 60-90% cost savings versus OEM support contracts across 168 countries.
- Company typePrivate
- Founded2017
- HeadquartersSanta Barbara, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What PivIT Global does
PivIT Global is a privately held U.S.-based provider of multi-vendor IT infrastructure sourcing, maintenance, and lifecycle services, founded in 2017 and headquartered in Portland, Oregon. The company sells new and refurbished networking, server, storage, security, wireless, telephony, and optics/cabling hardware sourced from 30+ OEM partners including Cisco, Dell, HPE, Juniper, Fortinet, Palo Alto Networks, and Arista. Its core differentiator is OneCall, a hybrid multi-vendor maintenance program that replaces OEM support contracts at 60-90% lower cost, delivered through 800+ sparing depots across 168 countries with four standardized SLA tiers and a 15-minute ticket-response target.
The product portfolio is structured around four sub-brands: OneCall for maintenance, EXTEND for professional field services (smart hands, IMAC-D, wireless site surveys, hardware staging), OneHub as a free customer portal for asset, ticket, and sparing management, and Pay IT Forward as a corporate social responsibility program. Revenue is generated across four streams: hardware sales (transactional), OneCall maintenance (multi-year recurring contracts), EXTEND professional services (project-based), and a hardware buyback/trade-in program. Customers are enterprise IT infrastructure teams that operate heterogeneous multi-vendor estates and seek to consolidate support away from OEM-only contracts.
PivIT goes to market through an enterprise direct-sales motion with field account managers and incident managers deployed across global time zones, supported by a website-based quote and e-commerce flow, content marketing (Tech Corner blog, help center), industry events (Cisco Live, Info~Tech), and a customer Ambassador referral program. The company holds ISO 9001 and ISO 14001 certifications for its Portland operations and warehouse, achieved EcoVadis sustainability recognition, and was named to the 2023 Inc. 5000 list. Operating geographies span North America, Europe, APAC, Latin America, the Middle East, and Africa, though disclosed employee headcount remains in the 11-50 range, implying a partner-leveraged rather than direct-employee expansion model.
PivIT Global firmographics
Firmographics- Name
- PivIT Global
- Legal name
- PivIT Global
- Website
- https://pivitglobal.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- PivIT Global is a privately held U.S. provider of multi-vendor IT infrastructure hardware sourcing, hybrid maintenance (OneCall), and field services (EXTEND) serving enterprise IT teams seeking 60-90% cost savings versus OEM support contracts across 168 countries.
- Ownership category
- akta.pro rank
Where PivIT Global is headquartered
LocationHeadquarters
- HQ city
- Santa Barbara
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
PivIT Global business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Supply Chain, Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Hardware Sales: Sale of IT infrastructure equipment including networking (routers, switches), servers, storage, security, wireless, and optics/cabling from multiple OEM partners. Revenue generated from one-time hardware transactions.
- OneCall Maintenance Services: Recurring maintenance and support contracts providing hybrid multi-vendor support for IT infrastructure. Customers can save 60-90% compared to OEM maintenance. Includes 24/7/365 TAC support, hardware replacement, and global coverage.
- Professional Services (EXTEND): Field services including wireless site services, smart hands, IMAC-D (Installation, Move, Add, Change, Disposal), hardware staging, one-off projects, and tech transformations. Global IT logistics and deployment support.
- Hardware Buyback/Trade-in: Purchase of used IT equipment from customers, offering cash or credit for legacy hardware including switches, servers, and laptops.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | OneCall maintenance contracts with customizable SLA options |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
PivIT Global product offering
Product offeringCore offering
PivIT Global is a multi-vendor IT infrastructure provider that sources networking, server, storage, security, and wireless hardware from 20+ OEM partners and bundles it with hybrid maintenance (OneCall), professional field services (EXTEND), and an asset management portal (OneHub). The company holds $150M+ in stock inventory for same-day shipping and operates a global maintenance network spanning 168 countries with 800+ sparing depots.
Product overview
PivIT Global is a multi-vendor IT infrastructure and maintenance provider offering a unified portfolio of hardware sourcing, maintenance services, and professional field services. The core offering comprises Infrastructure (hardware procurement across networking, servers, storage, security, wireless, and telephony from 20+ OEM partners), backed by OneCall Maintenance (a hybrid multi-vendor support program with global coverage and tiered SLAs), and supported through OneHub (a free customer portal for asset and ticket management). Additional services include EXTEND Professional Services for on-site field work, a Hardware Buyback Program for equipment disposal, and a Sparing Integrity Program for on-site inventory management. All PivIT hardware purchases include a OneCall Lifetime Warranty.
Differentiator
Problem solved
Functional benefit
Brands
- OneCall: PivIT's hybrid maintenance solution that supports extending the useful life of IT infrastructure while providing 24/7/365 support coverage globally.
- EXTEND
- OneHub
- Pay IT Forward
Products and services
- Infrastructure Hardware Sourcing
Quantifiable outcome
- 60-90% maintenance cost savings compared to OEM contracts
- +4 more outcomes
Companies that use PivIT Global
Customer profileNamed customers10 records
Segments2 records
Ideal customer profiles1 record
PivIT Global technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
PivIT Global partnerships and signals
Strategic signalPartnerships
24 partnerships are on record, tiered core and secondary.
- CiscocoreCisco is a primary OEM partner whose products (routers, switches, wireless, telephony, security, servers) are sold and maintained by PivIT Global. The company features extensive Cisco product pages and certifications.
- Dell TechnologiescoreDell and Dell EMC products including servers, storage, and PowerEdge systems are sold and supported through PivIT's infrastructure and maintenance services.
- HPE (Hewlett Packard Enterprise)coreHPE products including servers, storage (3PAR, Nimble), and Aruba wireless are sold and supported. Help center includes extensive HPE device output guides.
- Juniper NetworkscoreJuniper routers and switches are offered for sale and maintenance support, with dedicated product pages and configuration guides available.
- FortinetcoreFortinet security products including FortiGate firewalls are sold and maintained. PivIT holds Fortinet certifications for technical support.
- Palo Alto NetworkscorePalo Alto next-generation firewalls are offered through PivIT's infrastructure and security product lines.
- Arista NetworkscoreArista switching and routing products are supported, with technical certifications and product pages available.
- LenovosecondaryLenovo ThinkSystem servers are offered as part of PivIT's server infrastructure portfolio.
- APCsecondaryAPC power and cooling infrastructure products are available through PivIT's offerings.
- Poly (Plantronics)secondaryPoly telephony and audio/video conferencing equipment is sold and supported.
- NetAppsecondaryNetApp storage solutions are offered as part of PivIT's storage infrastructure portfolio.
- Pure StoragesecondaryPure Storage FlashArray and FlashBlade products are supported through PivIT's maintenance services.
- CienasecondaryCiena optical networking and routing products are offered through PivIT.
- Extreme NetworkssecondaryExtreme switching and wireless solutions are sold and supported.
- SupermicrosecondarySupermicro server and storage solutions are available through PivIT's infrastructure offerings.
- NVIDIA NetworkingsecondaryNVIDIA and Mellanox networking products are supported through PivIT's product portfolio.
- Ruckus (CommScope)secondaryRuckus wireless and switching products are offered through PivIT.
- AvayasecondaryAvaya telephony and communication solutions are supported.
- YealinksecondaryYealink IP phones and communication devices are sold and supported.
- Hitachi VSPsecondaryHitachi VSP and AMS storage systems are supported with dedicated output guides in the help center.
- Brocade (Broadcom)secondaryBrocade networking and optical products are supported through PivIT.
- A10 NetworkssecondaryA10 network and security products are offered through PivIT.
- OpengearsecondaryOpengear console servers and remote management solutions are supported.
- VAST DatasecondaryVAST Data storage solutions are offered as part of PivIT's storage portfolio.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
PivIT Global competitors and assessment
Company assessmentBroad incumbents
- SHI International: Large privately held IT solutions provider offering hardware, software, and services across enterprise and public-sector segments. Overlaps with PivIT in multi-vendor hardware sourcing and increasingly in lifecycle support services.
- ePlus: IT solutions and services company spanning hardware sourcing, financing, and managed services for mid-market and enterprise customers. Comparable in multi-vendor hardware distribution and growing maintenance/services adjacencies.
- CDW: One of the largest IT hardware distributors and solution providers in North America, serving enterprise and public-sector customers across the same OEMs PivIT partners with. Offers a much broader catalog but has expanded into adjacent maintenance and lifecycle services that increasingly compete with PivIT.
- World Wide Technology (WWT): Large IT supply chain solutions and services provider with deep OEM partnerships and a global Advanced Technology Center. Competes with PivIT for enterprise hardware deals and is broadening into managed and maintenance services.
- Insight Enterprises: Global IT solutions integrator and hardware distributor offering hardware procurement, managed services, and lifecycle support. Comparable enterprise customer base and OEM portfolio, though Insight operates at far greater scale and breadth than PivIT.
Direct peers
- Park Place Technologies: Largest independent third-party hardware maintenance provider for data center and network equipment. Directly comparable in offering multi-vendor maintenance, sparing logistics, and hybrid support that competes head-to-head with PivIT's OneCall program for similar enterprise IT infrastructure buyers.
- Black Box: IT infrastructure solutions provider delivering networking, unified communications, and on-site professional services to enterprises globally. Comparable to PivIT across the EXTEND field-services portfolio and multi-vendor hardware integration work.
- Service Express: Third-party data center hardware maintenance provider covering servers, storage, and networking. Directly comparable to OneCall's multi-vendor maintenance offering and competes for the same enterprise customers seeking OEM alternatives.
- Converge Technology Solutions: IT solutions provider spanning hardware distribution, infrastructure services, and managed support across North America and Europe. Overlaps with PivIT in multi-vendor hardware sourcing, professional services, and hybrid maintenance for enterprise accounts.
- Cxtec: Refurbished networking and server hardware reseller with complementary third-party maintenance services. Closely aligned with PivIT's hardware-sourcing-plus-maintenance bundle, particularly in Cisco, HPE/Aruba, and Arista product lines.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
PivIT Global social profiles
Digital presencePivIT Global compliance and trust
Trust signalCompliance3 records
PivIT Global financial estimates
Financial estimateRevenue estimate
Valuation estimate
PivIT Global leadership team
Management profileNumber of profiles
Profiles1 record
PivIT Global funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PivIT Global M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PivIT Global
What does PivIT Global do?
PivIT Global is a multi-vendor IT infrastructure provider that sources networking, server, storage, security, and wireless hardware from 20+ OEM partners and bundles it with hybrid maintenance (OneCall), professional field services (EXTEND), and an asset management portal (OneHub). The company holds $150M+ in stock inventory for same-day shipping and operates a global maintenance network spanning 168 countries with 800+ sparing depots.
Is PivIT Global a public or private company?
PivIT Global is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was PivIT Global founded?
PivIT Global was founded in 2017. It employs 11 to 50 people.
Where is PivIT Global based?
PivIT Global is headquartered in Santa Barbara, United States, in the North America region.
How does PivIT Global make money?
Four revenue lines are on record. Hardware Sales are the primary driver. The others are oneCall Maintenance Services, professional Services (EXTEND) and hardware Buyback/Trade-in.
Who are PivIT Global's main competitors?
Broad incumbents on record are SHI International, ePlus, CDW, World Wide Technology (WWT) and Insight Enterprises. Direct peers are Park Place Technologies, Black Box, Service Express, Converge Technology Solutions and Cxtec.
Does PivIT Global have an API?
No public API is recorded for PivIT Global.