Find a Carer
Find a Carer is an Australian workforce coordination platform, part of the Uniting NSW.ACT family, that helps approved aged care, NDIS, home care, and private care providers centralise workforce demand, internal teams, and external suppliers into a single structured system, charging a service fee on completed bookings.
- Company typePrivate
- Founded2019
- HeadquartersSurry Hills, Australia
- Headcount11–50
- GTM typeB2B
- OfferingDigital Commerce or Content
What Find a Carer does
Find a Carer is an Australian workforce coordination platform operating as Find a Carer Pty Ltd (ABN 80 630 885 273), founded in 2019 and headquartered in Surry Hills, NSW. It is part of the Uniting NSW.ACT family and serves approved providers across residential aged care, home care, disability/NDIS, and private care, with a stated remit of bringing workforce demand, internal teams, and external suppliers into a single structured framework rather than operating as a traditional staffing agency. The platform is accessible via web (findacarer.com.au) and a smartphone app, and is extended by a wholly-owned subsidiary product, myFacility (myfacility.com.au), which adds Check-In Kiosk, compliance documentation, contractor onboarding, and operational oversight for multi-site providers.
Functionally, the platform centralises demand capture, configurable internal workforce prioritisation, supplier coordination, activity tracking, complaints and incident management (with defined 3-day acknowledgement / 7-day referral and 24-hour incident referral SLAs), worker verification, and a Compliance Passport for credentials. Payments are processed via Stripe under a service-fee model, with insurance coverage referenced at A$5,000,000 professional indemnity and A$20,000,000 public liability per job contract. The technology stack also integrates Google Analytics, Facebook Login, and Atlassian Jira Service Management for the feedback portal; no AI/ML capabilities are disclosed.
The business model is a marketplace commission: a service fee is retained by Find a Carer from the agreed price of each completed booking/Job Contract, though the exact percentage is not publicly disclosed. Distribution is sales-led to enterprise approved providers via direct outreach, demo booking, and a content marketing footprint, with a parallel grassroots carer referral programme (up to A$100 per successful referral). The company has built a multi-partner supply ecosystem including Healthcare Australia, Active Nursing, Eastbridge Recruitment, Healthcare Access, Sanctuary Recruitment, and Jessie Cares, alongside technology partners. There is no disclosed venture funding; ownership sits with Uniting NSW.ACT and operating headcount is in the 11-50 range.
Find a Carer firmographics
Firmographics- Name
- Find a Carer
- Legal name
- Find a Carer Pty Ltd
- Website
- https://findacarer.com.au
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Find a Carer is an Australian workforce coordination platform, part of the Uniting NSW.ACT family, that helps approved aged care, NDIS, home care, and private care providers centralise workforce demand, internal teams, and external suppliers into a single structured system, charging a service fee on completed bookings.
- Ownership category
- akta.pro rank
Find a Carer industry classification
Industry- Product category
- Care Workforce Coordination Platform
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Employment Placement Agencies (561311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233)
- SIC
- Services-Employment Agencies (7361), Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Care Coordination & Navigation (Multi-Provider) (HLADALAB)
- akta.pro secondary industries
- Live-In Caregiver Placement & Matching (HSABAMAD), Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
Keywords
Where Find a Carer is headquartered
LocationHeadquarters
- HQ city
- Surry Hills
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Find a Carer business model
Business model- GTM type
- B2B
- Offering type
- Digital Commerce or Content
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Service Fee / Platform Commission: Find a Carer charges a Service Fee on Bookings made through the Platform. When a Seller accepts a Customer's Booking, a Job Contract is formed and the Service Fee is retained by Find a Carer from the Agreed Price. The Service Fee includes GST. Exact percentage or amount is not publicly disclosed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Service Fee model - marketplace commission |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Find a Carer product offering
Product offeringCore offering
Find a Carer is a digital workforce coordination platform for approved providers in Australia's regulated care sector. It brings workforce demand, internal teams, agencies and independent workers into a single structured framework, replacing fragmented agency coordination with centralised demand capture, internal workforce prioritisation, supplier coordination, activity tracking, and performance visibility. The platform is accessible via web and a smartphone app, and is supplemented by the myFacility product for multi-site provider workforce operations.
Product overview
Find a Carer is a workforce coordination infrastructure company operating a dual-product portfolio. The core Find a Carer Platform (findacarer.com.au) is a workforce coordination system for approved providers operating in regulated care — bringing workforce demand, internal casual pools, agencies, and independent workers into one structured framework with clear visibility and control. It is supplemented by myFacility (myfacility.com.au), a separate provider workforce operations platform offering supplier coordination, contractor compliance documentation, Check-In Kiosk functionality, and operational oversight across multi-site facilities. Both products are positioned for the aged care, disability/NDIS, and home/community care sectors and are backed by the Uniting NSW.ACT family.
Differentiator
Problem solved
Functional benefit
Brands
- myFacility: Provider workforce operations platform for aged care and healthcare providers, supporting contingent workforce governance, compliance visibility, and operational coordination across facilities. Includes supplier coordination, compliance visibility, check-in kiosk, and operational oversight functionality.
Products and services
- Find a Carer Platform A workforce coordination platform for approved providers in Australia's regulated care environments (aged care, disability/NDIS, home care, private care). It centralises workforce demand, internal teams, agencies and independent workers into a single structured framework, replacing fragmented supplier coordination with centralised visibility, demand capture, internal workforce prioritisation, supplier coordination, worker verification, complaints and incident management, and performance tracking. Accessible via web (findacarer.com.au) and smartphone app.
- myFacility
Quantifiable outcome
- 65.3% of aged care homes met care minute responsibility in Oct-Dec 2025
- +5 more outcomes
Companies that use Find a Carer
Customer profileNamed customers13 records
Segments5 records
Ideal customer profiles4 records
Find a Carer technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature9 records
Find a Carer partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Uniting NSW / ACTcoreFind a Carer is proudly part of the Uniting NSW.ACT family. Uniting is one of Australia's largest and most respected care organisations, bringing deep experience across aged care, disability and community services. This connection ensures Find a Carer is grounded in the realities of care delivery.
- Healthcare AustraliaminorWorkforce supplier partner providing labour hire and associated workforce support through the Find a Carer platform.
- Jessie CaresminorIndependent workforce partner providing care services through the platform.
- Active NursingminorWorkforce supplier providing nursing staff through the Find a Carer platform.
- Eastbridge RecruitmentminorWorkforce agency partner providing recruitment and staffing services through the platform.
- Healthcare AccessminorWorkforce supplier partner providing healthcare staff and services through the platform.
- Sanctuary RecruitmentminorWorkforce supplier partner providing staffing solutions through the platform.
- E4 PeopleminorSector partner providing workforce solutions in the care sector.
- ClickabilityminorSector partner providing marketplace or directory services. Stewart Barrett serves as Head of Growth for Clickability.
Scale indicators3 records
Recent moves7 records
Expansion highlights5 records
Find a Carer competitors and assessment
Company assessmentDirect peers
- Mable: Australia's largest independent disability and aged care support marketplace, connecting participants with independent workers. Highly comparable to Find a Carer's two-sided marketplace model serving the same NDIS/aged care verticals, with overlapping customer segments and a similar commission-based revenue model.
- Hireup: Australian disability/NDIS care platform matching participants with support workers. Operates as a two-sided marketplace with worker verification and ratings, directly comparable to Find a Carer's worker matching, verification, and review features for regulated care environments.
- Clickability: Australian disability and aged care sector platform operating in the same vertical as Find a Carer. Already listed as a sector partner, it shares overlapping end users (care providers, participants) and similar marketplace/directory functionality.
- Better Caring: Australian aged care and NDIS support marketplace connecting self-funded clients and providers with care workers. Closely comparable marketplace model, target customer (elderly/disabled individuals seeking care), and commission-based fee structure.
- Humanforce: Workforce management software for the care and community services sector, including rostering, compliance, and shift management. Closely comparable on the provider-side workforce coordination functionality that Find a Carer delivers to multi-site aged care operators.
- Tanda: Australian workforce management software providing rostering, time-and-attendance, and shift filling for shift-based industries. Comparable to Find a Carer on the workforce coordination, shift filling, and internal workforce prioritisation features.
Broad incumbents
- Healthcare Australia: Australia's largest healthcare staffing agency and a named Find a Carer channel partner. Overlaps on the labour-hire side of the care workforce market and represents the broad incumbent competitive threat, with the scale to replicate a coordination layer independently.
- Life Without Barriers: One of Australia's largest non-profit disability, aged care, and community services providers. Comparable on the customer side as a large multi-site provider that could either adopt Find a Carer or compete via in-house workforce coordination systems.
- OnShift: US-based workforce management platform purpose-built for senior care and post-acute providers. Broad incumbent comparable on the multi-site workforce coordination, scheduling, and compliance functionality that Find a Carer and myFacility deliver to aged care operators.
Emerging players
- Like Family: Australian social care platform connecting participants and families with independent support workers in the NDIS and aged care space. Comparable in marketplace approach and target segments, though at an earlier commercial scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Find a Carer social profiles
Digital presenceFind a Carer financial estimates
Financial estimateRevenue estimate
Valuation estimate
Find a Carer leadership team
Management profileNumber of profiles
Profiles8 records
Find a Carer subsidiaries and ownership
Company hierarchySubsidiaries1 record
Find a Carer funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Find a Carer M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Find a Carer
What does Find a Carer do?
Find a Carer is a digital workforce coordination platform for approved providers in Australia's regulated care sector. It brings workforce demand, internal teams, agencies and independent workers into a single structured framework, replacing fragmented agency coordination with centralised demand capture, internal workforce prioritisation, supplier coordination, activity tracking, and performance visibility. The platform is accessible via web and a smartphone app, and is supplemented by the myFacility product for multi-site provider workforce operations.
Is Find a Carer a public or private company?
Find a Carer is a private company. It is classified as corporate owned and is currently operating.
When was Find a Carer founded?
Find a Carer was founded in 2019. It employs 11 to 50 people.
Where is Find a Carer based?
Find a Carer is headquartered in Surry Hills, Australia, in the Oceania region.
How does Find a Carer make money?
One revenue line is on record: service Fee / Platform Commission.
Who are Find a Carer's main competitors?
Direct peers on record are Mable, Hireup, Clickability, Better Caring, Humanforce and Tanda. Broad incumbents are Healthcare Australia, Life Without Barriers and OnShift. Like Family is listed as an emerging player.
Does Find a Carer have an API?
No public API is recorded for Find a Carer.
What industry is Find a Carer in?
Find a Carer's product category is Care Workforce Coordination Platform. Its primary akta.pro industry code is HLADALAB, Care Coordination & Navigation (Multi-Provider), with a secondary code of HSABAMAD, Live-In Caregiver Placement & Matching. Its NAICS code is 624120 and its SIC code is 7361.