Micros SA

What Micros SA does

Micros SA (Micros South Africa), founded in 1997 and headquartered in Midrand, Johannesburg, is the exclusive Oracle Hospitality distribution partner for the African continent and the operator behind micros.co.za. The company distributes and implements a comprehensive hospitality technology platform anchored by Oracle Simphony POS (cloud-based point-of-sale) and Oracle OPERA Cloud PMS (cloud property management), extended by partner solutions including ParTech drive-thru hardware, Summit drive-thru timers, BEONx AI revenue management, ResRequest central reservations, ChiDesk/SpaGuru spa management, Canary Technologies AI guest messaging, and locally developed MiPOS mobile POS devices. Micros serves as a single integrator combining software, hardware, payment gateways (iVeri, MobiPaid, Zapper), and analytics under one contract and one support relationship.

The company operates a B2B enterprise field-sales motion targeting hospitality operators across Africa, with custom annual subscription pricing based on terminals, properties, and solution stack. Revenue is generated through three streams: software licensing and recurring subscriptions, hardware sales (POS terminals, kiosks, kitchen displays, peripherals), and professional services including implementation, integration, training, and 24/7 support. Micros serves 3,500+ restaurants and 700+ hotels across South Africa and pan-African markets, with named enterprise customers including Sun International, Southern Sun, Peermont, Beverly Hills Hotel, Saxon, Starbucks SA, Nandos, Mugg & Bean, Pedros, and Elements Group. Verticals covered include hotels and lodges, restaurants and QSR, hospitality groups and resorts, spas and wellness, retail, and bed and breakfast.

Micros SA is a wholly-owned subsidiary of Adapt IT, which operates within the Omegro portfolio of Constellation Software Inc. (TSX:CSU) following the July 2017 acquisition. The company employs 330+ team members across four South African offices (Johannesburg, Cape Town, Durban, Gqeberha), holds Oracle Gold Hospitality Partner certification and BEE Level 3 compliance, and continues to pursue inorganic expansion, most recently acquiring SpaGuru in March 2025.

Name

Micros SA

Legal name

Micros South Africa

Website

http://www.micros.co.za/

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

251–500 employees

Short description

Micros SA is the exclusive Oracle Hospitality distributor for Africa, delivering and integrating Oracle Simphony POS, OPERA Cloud PMS, and partner solutions across 3,500+ restaurants and 700+ hotels in South Africa and pan-African markets.

Ownership category

akta.pro rank

Product category

Hospitality Technology Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Computer Communications Equipment (3576)

akta.pro primary industry

Mobile POS (mPOS) Devices & Handheld Terminals (HDACAKAB)

akta.pro secondary industry

Multi-Concept / Global QSR Chains (Mixed Menus) (THAFAAAO)

Keywords

• Hospitality software solutions
• Cloud POS systems
• Hotel property management
• Restaurant point of sale
• Hospitality technology integration

Headquarters

HQ city

Johannesburg

HQ country

South Africa

HQ region

Africa

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Software Licensing and Subscriptions: Micros distributes and implements enterprise hospitality software (Oracle Simphony POS, OPERA Cloud PMS, BEONx RMS, ResRequest CRS, SpaGuru, Canary) under licensing agreements. Revenue is generated through software subscription fees, implementation services, and ongoing support contracts.
2. Hardware Sales: Sale of POS terminals, tablets, self-service kiosks, drive-thru headsets (ParTech PAR Clear), drive-thru timers (Summit), kitchen display systems, and peripheral devices (printers, cash drawers, scanners).
3. Professional Services: Custom design, deployment, integration, training, and 24/7 support services delivered by on-the-ground African teams. These implementation and managed services represent a key revenue stream and competitive differentiator.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Micros South Africa distributes, integrates, and supports enterprise hospitality technology for hotels, restaurants, QSR chains, spas, and retailers across Africa. Its core offering is the integration of Oracle Simphony POS, Oracle OPERA Cloud PMS, and a curated ecosystem of partner solutions (drive-thru hardware, revenue management, central reservations, guest messaging, spa software) into a single contract and unified platform, complemented by locally developed MiPOS hardware, 24/7 implementation, and on-the-ground support services.

Product overview

Micros SA operates as a platform-plus-modules architecture, distributing and integrating world-leading hospitality technology solutions in Africa. The core product portfolio centers on Oracle Simphony POS (cloud-based point-of-sale for food & beverage operations) and Oracle OPERA Cloud PMS (cloud-based property management for hotels), supported by a comprehensive ecosystem of specialized solutions. The products include: MiPOS (locally-developed mobile POS) and Oracle POS Hardware for hardware needs; Micros Kiosks for self-service ordering; ParTech Drive-Thru Hardware and Summit Drive-Thru Timers for QSR operations; ResRequest CRS for central reservations (particularly suited for African safari lodges); ChiDesk/SpaGuru for spa and salon management; Canary Guest Messaging for AI-powered guest engagement; BEONx RMS for AI-powered revenue management; and Hospitality Payment Integrations connecting iVeri, MobiPaid, and Zapper payment providers. The company serves as the exclusive Oracle Hospitality distributor in Africa, providing custom-designed, integrated solutions with 28 years of local expertise backed by Adapt IT and Volaris.

Differentiator

Problem solved

Functional benefit

Brands

• MiPOS: A locally developed point of sale solution designed to simplify transactions in restaurants, cafes, and hospitality venues, combining ordering and payment into one intuitive device.

Products and services

• Oracle Simphony POS Cloud-based point-of-sale platform for hospitality that centralizes ordering, payments, menus, and reporting, connecting front-of-house, kitchen, and back-office operations for restaurants, QSR chains, hotels, and hospitality venues across Africa.
• MiPOS Mobile POS Locally developed mobile point-of-sale solution for African hospitality venues that combines ordering and payment into one intuitive device, reducing hardware requirements and improving table turnover for restaurants, cafes, and hospitality venues.
• Micros Kiosks Self-service kiosk solutions integrated with Oracle Simphony POS that enable guests to browse menus, customize orders, and pay independently, reducing queues and increasing average order value for QSR and hospitality operators.
• ParTech Drive-Thru Hardware Drive-thru hardware including PAR Clear headsets with HD audio and noise cancellation, providing crystal-clear communication between staff and guests in high-volume QSR environments across Africa.
• Summit Drive-Thru Timers Real-time performance monitoring system for drive-thru operations providing live dashboards showing order times, wait bay usage, and service speed, with alerts when KPIs are missed, for QSR operators across Africa.
• Oracle OPERA Cloud PMS Cloud-based hotel property management system managing reservations, room inventory, rates, guest profiles, housekeeping, and billing, accessible from any device with built-in integrations for hotels, lodges, and resorts across Africa.
• ResRequest Central Reservations System Central Reservations System designed for African safari lodges, boutique hotels, and resorts, supporting offline operations for remote locations and multi-property itineraries with real-time availability across booking channels.
• ChiDesk Salon & Spa Software Cloud-based salon and spa management software managing appointments, staff, sales, client relationships, and online bookings from a single platform for day spas, resort spas, salons, and wellness retreats across Africa.
• Canary Guest Messaging Guest messaging and engagement platform enabling real-time communication via SMS, WhatsApp, email, and OTA chat without requiring app downloads, with AI-powered automated responses for hotels and resorts across Africa.
• BEONx Revenue Management System AI-powered Revenue Management System for hotels and resorts that optimizes pricing, distribution, and inventory in real time using demand analysis and competitor benchmarking, integrating with OPERA Cloud PMS and Simphony POS.
• Oracle POS Hardware Purpose-built POS hardware for hospitality including rugged workstations, tablets, self-service kiosks, and peripheral ecosystem (printers, cash drawers, kitchen displays, scanners) supplied by Micros.
• Hospitality Payment Integrations Integrated payment solutions connecting leading African and global payment providers (iVeri, MobiPaid, Zapper) with Oracle Simphony POS and OPERA Cloud PMS for seamless, PCI-compliant transactions including card, debit, credit, contactless, QR-based, and pay-by-link payments.
• SpaGuru Spa & Wellness Platform Spa and wellness management platform for hotels, resorts, spas, and salons covering appointment scheduling, employee management, integrated POS, online booking, marketing tools, and analytics, distributed by Micros as the exclusive SpaGuru partner in Africa.

Quantifiable outcome

• Increase in loyalty programme sign-ups via at-table QR code registration (Mugg & Bean case study)
• +5 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability7 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core.

• Oracle HospitalitycoreTechnology or IntegrationOracle Hospitality is Micros' primary technology partner. Micros is the exclusive Oracle Hospitality distributor in Africa, holding Oracle Gold Hospitality Partner status and full Oracle Hospitality GBU product distribution rights. Products include Oracle Simphony POS (cloud point-of-sale) and Oracle OPERA Cloud PMS (hotel property management system).
• ParTechcoreTechnology or IntegrationParTech provides industry-leading drive-thru hardware solutions including PAR Clear headsets (HD wideband sound, noise cancellation) and integrated software for high-speed, high-volume QSR environments. Micros delivers ParTech technology across Africa with local expertise, installation, and 24/7 support.
• SummitcoreTechnology or IntegrationSummit provides real-time drive-thru timers that deliver actionable insights into lane performance, tracking cars from order placement to pickup. Micros delivers Summit solutions across Africa with expert rollout, integrations, and always-on support.
• BEONxcoreTechnology or IntegrationBEONx is an AI-powered Revenue Management System (RMS) designed for hotels and resorts to maximise profitability through dynamic pricing, demand forecasting, and automated distribution optimisation. Micros delivers BEONx across Africa, integrating it with OPERA Cloud PMS and Simphony POS.
• Canary TechnologiescoreTechnology or IntegrationCanary Technologies provides guest messaging and engagement solutions powered by AI automation, enabling hotels to communicate with guests via SMS, WhatsApp, email, and OTA chat. Canary serves 20,000+ hotels in 100+ countries. Micros delivers Canary solutions across Africa integrated into the full hospitality technology stack.
• SpaGurucoreTechnology or IntegrationSpaGuru is a leading spa and wellness software platform covering appointments, POS, CRM, and reporting for spas, salons, and wellness centres. Micros is the exclusive distributor of SpaGuru in Africa. ChiDesk is the consumer-facing brand of SpaGuru offered by Micros.
• ResRequestcoreTechnology or IntegrationResRequest is a powerful Central Reservations and Property Management System designed for safari lodges, boutique hotels, and resorts. It supports offline operations for remote locations, multi-property itineraries, and real-time availability across channels. Micros integrates ResRequest with its full hospitality stack across Africa.
• iVericoreTechnology or IntegrationiVeri is one of Africa's most established payment gateways, trusted by banks and merchants across the continent. iVeri is integrated into Simphony POS and OPERA Cloud PMS for secure card processing, debit, credit, and contactless transactions.

Scale indicators13 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Toast Inc. US-listed cloud-native restaurant POS and management platform. Comparable as an enterprise restaurant/POS software provider; a future expansion competitor for Micros's African QSR and restaurant accounts.
• Lightspeed Commerce: Cloud POS and commerce platform serving retail and hospitality. Comparable in targeting multi-location restaurants and hotels with integrated payments and analytics; broad incumbent that competes for the same end-customer wallet.
• Square (Block, Inc.): Integrated POS hardware, software, and payments ecosystem. Comparable in providing bundled POS + payments for restaurants and small merchants; a possible disruptor for African SMB hospitality that Micros does not yet serve.

Emerging players

• Mews Systems: Cloud-native hotel PMS challenger gaining traction globally including in EMEA. Comparable as a modern OPERA Cloud alternative that hospitality operators may evaluate, threatening Micros's PMS distribution economics.
• Cloudbeds: Cloud-based hotel PMS, channel manager, and booking engine. Comparable as a unified SaaS platform for independent and group hotels; competes for the same mid-market and boutique-hotel segment Micros serves.
• SevenRooms: Guest experience and CRM platform for restaurants, hotels, and entertainment venues. Comparable in the guest-messaging / engagement layer of Micros's stack (analogous to Canary) and as a possible add-on alternative for Micros's customers.
• TouchBistro: iPad-based POS for restaurants with integrated payments and floor management. Comparable as a vertical restaurant-POS specialist targeting multi-location operators, similar to Micros's Simphony deployments.

Direct peers

• Shiji Group: Global hospitality technology platform offering POS, PMS, and guest-facing solutions for hotels and restaurants. Direct distribution-and-integration peer to Micros, with overlapping Oracle-era heritage and similar global distribution model.
• Infrasys (Shiji POS): Cloud POS for hotels and F&B operations, owned by Shiji Group. Direct peer to Micros's Oracle Simphony distribution business, competing for the same enterprise hospitality customers globally.

Regional players

• Hotel Effectiveness: Hotel labour management and operations platform. Adjacent peer in the broader hospitality-tech stack that Micros sells to the same hotel customer base; comparable in serving enterprise hotel groups looking to optimise back-office operations.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Micros_SA
• YouTubeyoutube.com/@micros_southafrica
• Facebookfacebook.com/MicrosSA
• LinkedInlinkedin.com/company/micros-south-africa
• Instagraminstagram.com/microssouthafrica
• TikToktiktok.com/@micros.south_africa?lang=en

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Micros SA