ResRequest
ResRequest is a South African software company that provides a cloud-based central reservations and property management system, with offline capability, designed for boutique safari lodges, coastal resorts, and boutique hotels across more than 20 countries.
- Company typePrivate
- Founded2001
- HeadquartersDurban, South Africa
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ResRequest does
ResRequest is a South Africa-based software company, founded in 2001, that builds a cloud-based Central Reservations and Property Management System (PMS) purpose-built for boutique safari lodges, coastal resorts, and boutique hotels, with offline-capable operation for remote properties with unreliable connectivity. The platform is delivered through three product lines: ResRequest Enterprise (six modules covering Central Reservations, Channel Management, Property Management, CRM, Financial Management, and Business Analysis); ResConnect, a partner network that electronically distributes property inventory, rates, and reservations to tour operators, travel agents, and OTAs; and ResNova, a direct online booking widget with integrated payment processing. The company serves more than 1,000 properties across 22 countries, with customers concentrated in East and Southern Africa and a stated presence in markets including South Africa, Tanzania, Mozambique, Kenya, Zambia, Zimbabwe, Rwanda, Malawi, and Uganda; named enterprise and mid-market customers include Angama Mara, Time + Tide Africa, Great Plains Conservation, Kicheche Camps, Ibo Island Lodge, Remote Africa Safaris, and Amalinda Collection.
The business operates a vertically specialized SaaS model: recurring subscription revenue from the ResRequest Enterprise platform is supplemented by professional services (implementation consulting, training, data setup, and revenue optimization packages such as the Tourism Reboot Package listed at $1,050 USD) and a channel-distribution revenue stream tied to ResConnect. Go-to-market relies on enterprise field sales with dedicated implementation managers, an extensive partner/OTA channel, and event-driven demand generation through African tourism trade shows (Indaba, WTM Africa, Kilifair, Magical Kenya) and industry associations (SATSA, ATTA). Pricing for the core PMS is not publicly disclosed; the platform integrates with major channel managers (Nightsbridge, SynXis), GDS systems (Pegasus, Sabre), OTAs (Expedia, Booking.com), payment gateways (DPO, Pesapal, Mobipaid), and analytics tools (ResInsite, tourism.today).
ResRequest had been a privately-held, bootstrapped business until August 2025, when it was acquired by Omegro, part of Adapt IT's portfolio within Constellation Software's Volaris division. The company continues to operate under existing leadership with the stated objective of scaling impact in specialist African tourism.
ResRequest firmographics
Firmographics- Name
- ResRequest
- Legal name
- ResRequest
- Website
- https://resrequest.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- ResRequest is a South African software company that provides a cloud-based central reservations and property management system, with offline capability, designed for boutique safari lodges, coastal resorts, and boutique hotels across more than 20 countries.
- Ownership category
- akta.pro rank
ResRequest industry classification
Industry- Product category
- Hospitality Property Management Software
- NAICS
- All Other Travel Arrangement and Reservation Services (561599)
- akta.pro primary industry
- Central Reservation Systems (CRS) (THALACAB)
- akta.pro secondary industries
- Hotel CRS & Booking Engines (THALADAA), Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF), B2B Agent/Partner Booking Portals (Extranet) (THALADAJ)
Keywords
Where ResRequest is headquartered
LocationHeadquarters
- HQ city
- Durban
- HQ country
- South Africa
- HQ region
- Africa
Offices1 record
Markets served
ResRequest business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Software Subscription (SaaS): ResRequest operates as a cloud-based SaaS platform providing property management and reservations software to boutique hotels and safari lodges on a subscription basis.
- Professional Services: Implementation consulting, training, data setup, and ongoing support services. Includes business consultation, system audits, and revenue optimization services.
- Channel Distribution: ResConnect enables properties to access Tour Operators, Agents, and OTAs through the partner network, expanding distribution reach.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Tourism Reboot Package - Business consultation and optimization service |
| Subscription | Monthly | HandiGo Integration - Exclusive promotional rate for ResRequest customers |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels10 records
ResRequest product offering
Product offeringCore offering
ResRequest develops and licenses a cloud-based Central Reservations and Property Management System (PMS) for boutique safari lodges, coastal resorts and boutique hotels, with integrated CRM and Financial Management across six modules (Central Reservations, Channel Management, Property Management, CRM, Financial Management, and Business Analysis). It complements the platform with the ResConnect Partner Network connecting properties to tour operators, agents and OTAs, and ResNova, an online booking widget for direct reservations on property websites. The system is designed to operate without constant internet connectivity for remote lodge locations and is delivered as a SaaS subscription with implementation, training and ongoing professional services.
Product overview
ResRequest Enterprise is a cloud-based business management and Central Reservations and Property Management System with integrated CRM and Financial Management functionality designed specifically for boutique safari lodges, coastal resorts, and boutique hotels, including properties in remote areas. The platform encompasses six core modules: Central Reservations Management, Channel Management, Property Management, Customer Relationship Management, Financial Management, and Business Analysis Management. ResConnect extends the system to a Partner Network connecting properties to Tour Operators, Agents, and OTAs. ResNova provides a standalone booking widget with live availability display and integrated payment processing. The system serves over 1,000+ properties across 22 countries with cloud accessibility and offline capability for remote lodge operations.
Differentiator
Problem solved
Functional benefit
Brands
- ResRequest Enterprise: Central Reservations and Property Management System with integrated CRM and Financial Management functionality for boutique safari lodges and hotels.
- ResConnect
- ResNova
Products and services
- ResRequest Enterprise Business management tool for boutique safari lodges, coastal resorts and boutique hotels functioning as a Central Reservations and Property Management System with integrated CRM and Financial Management and reporting capabilities. Cloud-based with offline capability for remote areas; sold to property owners as a SaaS subscription.
- ResConnect Partner Network Partner network connecting ResRequest property owners to Tour Operators, travel Agents, and OTAs, enabling electronic access to inventory, rates, and reservations through the ResConnect Partner Programme.
- ResNova Booking Widget Online booking widget that integrates lodge availability and rates directly into property websites, offering calendar matrix or quick search formats with integrated payment gateway options to enable direct bookings with mobile-responsive design.
- ResRequest Professional Services Standalone services offering from ResRequest covering business consultation, system audits, implementation workshops, data setup, on-site training, and revenue optimization (including the Tourism Reboot Package of 30 hours of consultation over eight weeks for a fixed $1,050 USD fee).
Quantifiable outcome
- 1000+ properties using the software
- +2 more outcomes
Companies that use ResRequest
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles3 records
ResRequest technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
Feature5 records
ResRequest partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- OmegrocoreOmegro, part of Adapt IT portfolio under Constellation Software's Volaris division, acquired ResRequest as part of its expansion in the hospitality vertical. ResRequest joined Omegro's Adapt IT portfolio and continues to operate under its current leadership to scale impact in specialist tourism.
- Proactive ReservationsminorReservations management and channel optimization partner assisting properties with OTA implementation, channel manager setup, and revenue management.
- RainmakerminorGoogle Street View Trusted Agency in Africa providing 360° virtual tours integrated into Google services to improve direct booking conversions.
- Adapt ITcorePart of the Constellation Software/Volaris group portfolio alongside ResRequest, working together to scale impact in specialist tourism.
- Micros SAcoreAligned with ResRequest under the Constellation Software/Volaris umbrella to scale impact in specialist tourism.
- ResConnect Partner NetworkcoreNetwork of tour operators, agents, and OTAs connecting to ResRequest properties. Includes Expert Africa, Bushtracks Expeditions, Go2Africa, African Eagle, Wetu, Wilderness Safaris, and many others with electronic access to inventory, rates, and booking capabilities.
- Man and MachineminorStrategic marketing consultancy partnership providing analysis and digital marketing services for hospitality clients.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
ResRequest competitors and assessment
Company assessmentDirect peers
- Nightsbridge: South African channel manager and booking platform widely used by African lodges and guesthouses. Nightsbridge is a direct competitor to ResRequest in the African hospitality distribution space and is already integrated with ResRequest as a partner, illustrating direct product overlap.
- Cloudbeds: Cloud-based PMS, channel manager and booking engine for hotels, hostels and B&Bs. Targets a similar boutique/accommodation segment and competes with ResRequest in markets where connectivity is reliable, increasingly including Africa.
- Mews: Modern cloud-native PMS for hotels, hostels and alternative accommodations. Mews is a direct competitor in the boutique hotel PMS space and has been expanding into new geographies, posing a long-term threat to ResRequest's addressable market.
- Little Hotelier: PMS, channel manager and booking engine targeted at small hotels, B&Bs and guesthouses. Direct competitor in the small-property hospitality software category where ResRequest also operates, particularly outside the safari niche.
- RoomKey PMS: Cloud-based PMS for boutique hotels, inns and resorts in North America. Directly comparable in product positioning (boutique property focus) and overlapping feature set (PMS + CRS + booking), though serving a different geography.
Broad incumbents
- Micros SA (Oracle Hospitality): Enterprise PMS and POS vendor for hotels and restaurants globally, with strong presence in African hospitality. Now sits within the same Constellation/Adapt IT portfolio as ResRequest, creating both internal overlap and external competition in the same vertical.
- SiteMinder: Global hotel channel manager and commerce platform. While not a direct PMS competitor, SiteMinder competes with ResConnect at the distribution/connectivity layer by aggregating property inventory to OTAs and GDS.
Regional players
- TravelLine: Hotel tech provider with deep market share in Russia/CIS offering PMS, channel manager and booking engine. Comparable as a vertically-integrated regional hotel tech stack targeting boutique properties, though focused on a different geography.
- HotelRunner: Hotel sales and channel management platform strong in Turkey, EMEA and emerging markets. Comparable as a cloud-based booking and distribution platform targeting independent hotels in regions where global incumbents have weaker presence.
Emerging players
- Stayntouch: Cloud-native PMS for hotels focused on mobility and modern UX. Comparable as a vertically-specialized hotel SaaS vendor, with emerging feature parity to ResRequest's PMS + mobile-first workflows.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ResRequest social profiles
Digital presenceResRequest financial estimates
Financial estimateRevenue estimate
Valuation estimate
ResRequest leadership team
Management profileNumber of profiles
Profiles1 record
ResRequest funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ResRequest M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ResRequest
What does ResRequest do?
ResRequest develops and licenses a cloud-based Central Reservations and Property Management System (PMS) for boutique safari lodges, coastal resorts and boutique hotels, with integrated CRM and Financial Management across six modules (Central Reservations, Channel Management, Property Management, CRM, Financial Management, and Business Analysis). It complements the platform with the ResConnect Partner Network connecting properties to tour operators, agents and OTAs, and ResNova, an online booking widget for direct reservations on property websites. The system is designed to operate without constant internet connectivity for remote lodge locations and is delivered as a SaaS subscription with implementation, training and ongoing professional services.
Is ResRequest a public or private company?
ResRequest is a private company. It is classified as corporate owned and is currently acquired.
When was ResRequest founded?
ResRequest was founded in 2001. It employs 11 to 50 people.
Where is ResRequest based?
ResRequest is headquartered in Durban, South Africa, in the Africa region.
How does ResRequest make money?
Three revenue lines are on record. Software Subscription (SaaS) is the primary driver. The others are professional Services and channel Distribution.
Who are ResRequest's main competitors?
Direct peers on record are Nightsbridge, Cloudbeds, Mews, Little Hotelier and RoomKey PMS. Broad incumbents are Micros SA (Oracle Hospitality) and SiteMinder. Regional players are TravelLine and HotelRunner. Stayntouch is listed as an emerging player.
Does ResRequest have an API?
Yes. ResRequest offers an API that enables electronic connections between ResRequest and external systems. The API allows tour operators and agents to electronically access lodge and hotel inventory, rates, and make reservations. It supports circuit bookings within ResRequest properties or in collaboration with other ResRequest properties. The API is used by ResConnect partners to integrate availability and booking functionality into their own systems.
What industry is ResRequest in?
ResRequest's product category is Hospitality Property Management Software. Its primary akta.pro industry code is THALACAB, Central Reservation Systems (CRS), with a secondary code of THALADAA, Hotel CRS & Booking Engines. Its NAICS code is 561599.