ZOOM Pharmacy

What ZOOM Pharmacy does

ZOOM Pharmacy (legally ZOOM Care Limited, owned by ZOOM Health Limited) is a New Zealand closed-door direct-to-consumer prescription pharmacy founded in 2017 and headquartered in Auckland. It operates as the largest DTC prescription pharmacy in New Zealand, serving patients nationwide through a virtual model with no walk-in counter. Its core offering is the Monthly Medicines Service, which provides free prescriptions, daily-dose sachet packing (biodegradable, sorted by date and time), automatic monthly refills, and free nationwide delivery for eligible patients on three or more regular medicines, subsidised through government dispensing fees from Te Whatu Ora (Health New Zealand).

The service is built on automated dispensing hardware and proprietary software, with a weekly cycle producing 28-day supply quantities and full prescription coordination with patients' medical centres. In May 2024, the company discontinued its mobile app and migrated to a web-based platform, integrating with three major patient portals (ManageMyHealth, Health365, ConnectMed) for direct prescription routing. A separate Medicines Support Service, powered by partner MedSupport, layers pharmacist-led adherence coaching on top of the dispensing workflow.

ZOOM Pharmacy monetises primarily through Te Whatu Ora dispensing fees, supplemented by $5 prescription co-payments (waived for children under 14, Community Services Card holders, and seniors 65+), shipping and packing fees ($8 shipping, $5 packing for patients on 2 or fewer medicines), and ancillary fees for rural, refrigerated, out-of-cycle, and urgent dispensing. Secondary revenue streams include an online retail shop (1,000+ OTC products) and an Unfunded Medicines service for non-subsidised prescriptions. Distribution relies exclusively on NZ Post courier delivery, including tracked, rural, refrigerated, and Parcel Collect channels across both islands.

Name

ZOOM Pharmacy

Legal name

ZOOM Care Limited (trading as ZOOM Pharmacy) and ZOOM Health Limited

Website

https://zoompharmacy.co.nz

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

ZOOM Pharmacy is New Zealand's largest direct-to-consumer prescription pharmacy, offering a free Monthly Medicines Service—dose-sorted sachet packing, automatic refills, and nationwide delivery—for patients on three or more regular medicines, supported by Te Whatu Ora dispensing fees and a web-based platform.

Ownership category

akta.pro rank

Product category

Retail Pharmacy (Online/Direct-to-Consumer Prescription Pharmacy)

NAICS

Pharmacies and Drug Retailers (456110)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Telepharmacy & Prescription Fulfillment Marketplaces (HLALALAF)

akta.pro secondary industries

Medication Reconciliation & Transitions-of-Care Pharmacy Services (HLAFALAK), Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG), Pharmacy & Health Essentials Delivery (CRAFAFAI), Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored) (HLALACAK)

Keywords

• Prescription delivery service
• Medication management
• Online pharmacy
• Dose packaging service
• Medication adherence

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Dispensing Fees: ZOOM Pharmacy is a licensed pharmacy with multiple district contracts, generating revenue through dispensing fees provided from Te Whatu Ora (Health New Zealand). This is the primary revenue stream that enables the free Monthly Medicines Service for eligible patients.
2. Prescription Co-payments: Standard prescription co-payments of $5 may apply for non-exempt patients. Additional fees for out-of-cycle dispensing, rural delivery, refrigerated medicines shipping, and special handling services.
3. Retail Product Sales: Online store selling vitamins, supplements, medicines, personal care, and health products. Revenue from product sales including both regular-priced and sale items.
4. Unfunded Prescription Medicines: Sale of non-subsidised prescription medicines at competitive prices, delivered directly to patients.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

ZOOM Pharmacy is a New Zealand direct-to-consumer prescription pharmacy that sorts patients' daily medicines by date and time into biodegradable sachet packets and delivers them monthly to the patient's door, free of charge for eligible patients on three or more regular medicines. The service coordinates prescriptions with patients' medical centres, manages automatic refills, and provides personal pharmacist support to improve medication adherence. Complementary offerings include an e-commerce shop for over-the-counter health products and vitamins, an unfunded medicines service for non-subsidised prescriptions, and pharmacist-led adherence coaching via the MedSupport-powered Medicines Support Service.

Product overview

ZOOM Pharmacy is a New Zealand-based virtual pharmacy offering a portfolio of connected services centred on medication management and adherence. The core offering is the Monthly Medicines Service—a free subscription service for patients on 3+ regular medicines that combines daily dose sachet packing, automatic prescription coordination, and free home delivery. This is complemented by an Online Shop for OTC products and vitamins, an Unfunded Medicines service for non-subsidised prescriptions, the MedSupport-powered Medicines Support Service for additional adherence coaching, and a Health Advice content platform. The services are unified by a patient-facing web portal and integrations with patient portals (ManageMyHealth, Health365, ConnectMed) that allow prescription routing directly to ZOOM Pharmacy.

Differentiator

Problem solved

Functional benefit

Products and services

• Monthly Medicines Service Subscription-based medication management and delivery service for patients taking three or more regular daily medicines. Includes free prescriptions, biodegradable daily-dose sachet packing organised by date and time, automatic monthly refills, free nationwide delivery, personal pharmacist support, and proactive prescription coordination with the patient's medical centre.
• Unfunded Medicines Online ordering and home delivery of non-subsidised (unfunded) prescription medicines at competitive prices, with prescription verification by licensed New Zealand pharmacists. A valid prescription dated within six months is required.
• Online Shop E-commerce storefront offering over-the-counter medicines, vitamins, supplements, personal care, body care, skin care, makeup, and health monitoring equipment, featuring more than 1,000 products across multiple health and wellness categories.
• Medicines Support Service (MedSupport) Pharmacist-led adherence support service powered by MedSupport software that combines expert New Zealand-qualified pharmacists with state-of-the-art software to help patients understand why they are taking their medicines, take them correctly, organise their next prescriptions, and have medicines delivered.

Quantifiable outcome

• Lower chance of hospital admission, less emergency department visits, slower disease progression, lower mortality risk
• +1 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability1 record

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• NZ PostcoreChannel Partner/ Reseller/ DistributorPrimary courier partner for nationwide medicine delivery. NZ Post handles all parcel deliveries including tracked courier service, rural delivery, and the Parcel Collect network with 300+ pickup locations. Also provides refrigerated perishable service for temperature-sensitive medicines.
• ManageMyHealthcoreTechnology or IntegrationPatient portal integration allowing patients to select ZOOM Pharmacy as their preferred pharmacy, triggering automatic prescription routing from their medical centre to ZOOM.
• Health365coreTechnology or IntegrationPatient portal integration enabling seamless prescription transfer from medical centres to ZOOM Pharmacy.
• ConnectMedcoreTechnology or IntegrationPatient portal integration allowing patients to route prescriptions directly to ZOOM Pharmacy.
• SuperGoldminorGTM or Marketing PartnerPartnership providing benefits to SuperGold card holders, potentially offering discounted or free delivery services to eligible seniors.
• The WarehouseminorGTM or Marketing PartnerRetail partnership potentially offering co-branded health products or promotional offers.
• FedFarmminorGTM or Marketing PartnerPartnership with rural farming community organization, potentially addressing medication access for rural patients.
• one.nzminorGTM or Marketing PartnerTechnology partner for online services and digital infrastructure.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• PillPack (Amazon Pharmacy): US-based D2C online pharmacy best known for sachet-style medication sorting and home delivery, acquired by Amazon in 2018. Closest conceptual analogue to ZOOM's Monthly Medicines Service with sachet packing and nationwide delivery.
• Chemist Warehouse: Australia/NZ discount pharmacy chain with large online storefront offering prescription and OTC delivery. A broad incumbent in pharmacy retail with growing D2C delivery capability - significant competitive threat in NZ market.
• Green Cross Health (Unichem / Life Pharmacy): NZ pharmacy network operator behind Unichem and Life Pharmacy brands with nationwide physical footprint and growing online services. Most directly comparable NZ incumbent that could launch competing D2C prescription delivery at scale.
• Woolworths Pharmacy New Zealand: NZ grocery retail chain operating in-store pharmacies and prescription services. A broad incumbent that combines high foot traffic with prescription dispensing, providing a potential platform for D2C delivery competition.
• LloydsPharmacy Online Doctor (now Pharmacy Online): UK pharmacy chain with online prescription delivery services following regulatory changes. Comparable broad incumbent offering online prescription fulfillment with chronic medication management features.

Direct peers

• Alto Pharmacy: US D2C digital pharmacy offering free same-day delivery, in-app pharmacist chat, and adherence support. Operates a tech-forward, app/web-based platform serving chronic-disease patients with similar Monthly Medicines Service use cases.
• Capsule Pharmacy: US-based D2C pharmacy offering free same-day delivery with a strong tech and consumer-experience focus. Similar business model to ZOOM: tech-enabled prescription fulfillment with emphasis on patient experience and chronic medication management.
• Medly Pharmacy: US D2C full-service digital pharmacy delivering prescriptions and OTC products with pharmacist support. Comparable business model to ZOOM focused on chronic-disease patients and tech-enabled delivery, though currently undergoing restructuring.
• Pharmacy2U: UK's largest NHS-registered online pharmacy offering free prescription delivery and recurring medicine management. Closest UK equivalent to ZOOM's model of government-funded dispensing fees combined with D2C delivery and recurring medication management.

Emerging players

• Simple Online Pharmacy: Australia-based online pharmacy offering prescription and OTC delivery with pharmacist consultation. Emerging regional player with similar D2C prescription model serving chronic-disease patients in the Australasian market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZOOM Pharmacy