What Netagen does

Netagen, formerly Combat Networks, is a privately held Canadian ICT solutions integrator headquartered in Ottawa. Founded in 2001, the company designs, deploys, and manages networking, unified communications, cloud infrastructure, and Next Generation 9-1-1 (NG911) public safety solutions for federal and provincial government, education, healthcare, emergency services, and select enterprise customers across Canada. Its core product portfolio includes Unified Communications as a Service (UCaaS), the Netagen Connect CCaaS contact center platform, the Commander 911 NG911 solution (compliant with NENAi3 standards), and enterprise networking and cloud solutions built on partnerships with Extreme Networks, Avaya, Microsoft, AWS, and Bell Canada.

Netagen operates a hybrid integrator model that combines technology resale with professional services and recurring managed services revenue. Income streams include monthly subscriptions for UCaaS, CCaaS, and cloud platforms; project-based professional services for network design and deployment; hardware sales of WLAN, switching, and routing equipment; and recurring managed services contracts with 24/7 Network Operations Centre support. Distribution is anchored in direct enterprise field sales complemented by tier-1 vendor partnerships (Extreme Master Specialization 4/4, three consecutive Avaya Overall Partner of the Year awards 2017–2019), and by public-sector procurement vehicles including the Shared Services Canada NSSC contract and the Ontario Education Collaborative Marketplace (OECM) Supplier Network.

The company employs between 101 and 250 staff across five Canadian offices (Ottawa, Toronto/Stouffville, Montreal, Calgary, and Surrey) and reports an installed base of 2,500+ customers, 2,500+ managed sites, and 450,000+ communication ports. Netagen is wholly Canadian owned and operated with no disclosed external private equity or venture capital investment. Capability expansion has been driven primarily through organic growth and the 2021 acquisitions of Duologik and GDL Solutions, with recent strategic activity centered on Canadian NG911 modernization, public-sector contract wins, and an executive leadership refresh in 2024.

Name

Netagen

Legal name

Netagen Communication Technologies Inc.

Website

https://netagen.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Netagen is a Canadian ICT solutions integrator providing networking, unified communications, cloud, and NG911 public safety solutions to government, education, healthcare, and emergency services organizations across Canada through managed services and tier-1 vendor partnerships.

Ownership category

akta.pro rank

Product category

Network Solutions Integration

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Wired Telecommunications Carriers (517111)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899), Computer Communications Equipment (3576)

akta.pro primary industry

Intent-Based Networking & Automation (NetOps) (HDABAFAF)

akta.pro secondary industries

Private Cloud Networking & SDN/NFV Management (HDABABAK), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Telco Cloud & Edge NFV Platforms (HDAFANAI)

Keywords

• Unified communications solutions
• Network infrastructure services
• Next generation 911
• Contact center solutions
• Managed IT services

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed Services: Ongoing management and monitoring of networks, unified communications, contact centers, and NG911 systems. Revenue generated through recurring service contracts with 24/7 support.
2. Professional Services: IT infrastructure consulting, network design, implementation, and optimization services. One-time project-based revenue for deployment and transition services.
3. Networking Products: Sale of networking hardware including WLAN access points, switches, routers, security hardware, and related equipment.
4. Software Licensing: Software license products and cybersecurity solutions offered through OECM agreements for public sector organizations.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Netagen is a Canadian Communications Solutions Integrator that designs, deploys, and manages unified communications, contact center, NG9-1-1 (Commander 911), enterprise networking, cloud, and managed IT services for government, healthcare, education, and emergency services organizations. The company combines a proprietary NG911 platform with multi-vendor technology partnerships (Extreme Networks, Avaya, Microsoft, Komutel) and delivers end-to-end lifecycle services supported by a 24/7 Network Operations Centre across five Canadian offices.

Product overview

Netagen is a Canadian ICT solutions provider offering a portfolio of interconnected products and services. The core offerings include Unified Communications as a Service (UCaaS), Netagen Connect CCaaS for contact centers, and Commander 911 for NG911 emergency services. These are supported by enterprise networking solutions, cloud solutions (public, private, hybrid), and Professional Services for design and implementation. The company operates as a solutions integrator with technology partnerships including Extreme Networks (ExtremeCloud IQ platform) and Avaya. Managed Services including DRaaS and IT Infrastructure Management wrap around the product portfolio. The overall architecture follows a platform-plus-services model where communication platforms (UCaaS, CCaaS, NG911) are complemented by cloud, networking, and professional services.

Differentiator

Problem solved

Functional benefit

Brands

• Commander 911: All-in-one NG9-1-1 solution for Canadian PSAPs that meets and exceeds NENAi3 standards.
• Netagen Connect CCaaS
• Netagen Connect

Products and services

• Unified Communications as a Service (UCaaS) Cloud-based unified communications platform that integrates voice, video, messaging, and collaboration tools. Offers 100+ business integrations including Google Drive and Salesforce, available as On-Premise, Microsoft Teams Direct Routing, or Cloud-based deployment. Targets organizations seeking lower-cost alternatives to traditional phone systems.
• Netagen Connect CCaaS (Contact Centre as a Service) Multi-tenant, multi-channel cloud contact center solution supporting phone, video, email, voicemail, web chat, social media, and web voice through a single point of queuing and routing. Includes agent features, workforce management, and analytics for omnichannel customer experience.
• Commander 911 (NG9-1-1 Solution) All-in-one Next Generation 9-1-1 solution specifically designed for Canadian PSAPs meeting and exceeding NENAi3 standards. Provides call handling, multimedia support (voice, text, future video), IP-based infrastructure, geospatial information integration, interconnectivity, enhanced call routing, and stateful replication across geographically redundant sites for 99.999% uptime.
• Enterprise Networking Solutions Comprehensive networking services including Network Access Control, managed switches, wireless systems, software-defined networks, storage, monitoring, WAN, and connectivity solutions. Includes sale of WLAN access points, switches, routers, and security hardware. Targeted at enterprise and government organizations requiring fast, flexible, secure networks.
• Cloud Solutions Public, private, and hybrid cloud services with migration support, cost optimization, security assessment, and performance optimization for cloud infrastructure.
• Combat Connect SIP Trunking SIP trunking service enabling any PBX system to send and receive calls via the Internet. Offers lower costs, burstable solutions, global POP presence, and simplified management of telephony services.
• IT Infrastructure Management as a Service Instant provision of IT-managed support services simplifying data center complexity and improving ability to deliver unpredictable computing requirements. Includes 24/7 Network Operations Centre support.
• Professional Services IT infrastructure consulting, network design, implementation, and contract maintenance services for planning, deployment, and ongoing support of enterprise networks. Includes discovery calls, gap analyses, and comprehensive project plans.
• Disaster Recovery as a Service (DRaaS) Disaster recovery solution protecting systems and data to ensure minimal disruption in the event of partial or complete site disaster.

Quantifiable outcome

• 50% savings on monthly communication bills
• +3 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered strategic and core.

• Ontario Education Collaborative Marketplace (OECM)strategicChannel Partner/ Reseller/ Distributor · 5 May 2025Netagen awarded two strategic agreements: Networking Products and Related Services Agreement (OECM-2024-457-09) and Software License Products and Related Services Agreement (OECM-2024-459-09). Enables simplified procurement for Ontario public sector organizations.
• Bell CanadastrategicTechnology or Integration · 28 January 2020Partner in NG911 deployments providing network connectivity and ESInet services. Collaborated on first NG911 test call transfer in Ontario and first PSAP migration in Bell Canada territory.
• Shared Services CanadastrategicChannel Partner/ Reseller/ Distributor · 28 January 2020Master Contracting Vehicle Agreement holder for Network Solutions Supply Chain (NSSC) covering Local Area Network, Data Centre network, WAN Connectivity, Power Management, and IT Security Services for federal government.
• KomutelcoreTechnology or Integration · 28 October 2019Strategic partner for NG911 call handling solutions. Collaboration on first NG911 emergency test call in Ontario and Canada. Jointly serve largest number of PSAPs in Canada. Komutel-Avaya-Netzen partnership delivers Commander 911 solution for Canadian public safety agencies.
• Extreme NetworkscoreTechnology or IntegrationPrimary technology partner offering cloud management, wireless, and networking solutions. Netagen holds Master Specialization (4/4) - only Canadian partner among 11 global partners. Delivers ExtremeCloud IQ platform, wireless solutions, and co-marketing initiatives through Extreme Ignite partner program.
• AvayacoreTechnology or IntegrationLong-standing partnership for unified communications, contact center, and NG911 solutions. Netagen recognized as Avaya Overall Partner of the Year for 3 consecutive years (2017-2019) in Americas International Region. Provides Avaya Aura, IP Office, and cloud communications solutions.
• MicrosoftcoreTechnology or IntegrationProvides Microsoft Teams Direct Routing services enabling organizations to make and receive business calls through Teams at reduced cost. Azure cloud integration partnerships.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Softchoice: Toronto-based IT solutions and managed services provider with strong Canadian and North American presence. Direct competitor in networking, cloud, and UCaaS solutions for mid-market and enterprise customers.
• Jolera: Canadian-headquartered managed services provider and IT solutions company delivering cloud, networking, and security services globally. Comparable in business model (VAR + MSP) and Canadian roots.
• Scalar Decisions: Canadian IT solutions provider (now part of CDW under Scalar brand) specializing in infrastructure, security, and cloud services. Overlaps with Netagen on enterprise networking and managed services delivery in Canadian market.
• Compugen: Canadian IT solutions and services company headquartered in Richmond Hill, Ontario, providing end-to-end technology solutions including networking, cloud, and managed services to enterprise and public sector clients. Directly comparable in size and Canadian focus.
• Long View Systems: Canadian-headquartered ICT solutions provider offering hybrid cloud, managed services, and networking across Western Canada and the US. Comparable to Netagen in scale, Canadian geographic focus, and enterprise/public sector customer mix.

Broad incumbents

• Motorola Solutions: Major public safety technology vendor offering VESTA NG911 solutions and CommandCentral suites. Direct competitor to Netagen's Commander 911 in the Canadian PSAP and emergency services market.
• CDW Canada: Canadian arm of CDW Corporation, one of North America's largest IT resellers and solutions providers. Competes in the same networking and unified communications categories but at much greater scale with broader portfolio.
• Insight Enterprises (Canada): Global IT solutions integrator with Canadian operations, providing hardware, software, and services across networking, cloud, and UC. Larger scale and broader portfolio than Netagen but operates in overlapping customer segments.

Regional players

• ThinkOn: Canadian cloud and managed services provider focused on data protection, infrastructure, and channel partner enablement. Adjacent competitor in Canadian cloud and managed services market, with different core focus (cloud-first vs. Netagen's networking-first).

Emerging players

• Kontron (formerly S&T) / Kapsch BusinessCom: European-headquartered NG911 and emergency communications solutions provider expanding into North America. Comparable to Netagen in the public safety and emergency services vertical with NG911 platform offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/NetagenCanada
• Facebookfacebook.com/NetagenCanada
• LinkedInlinkedin.com/company/combat-networks-netagen

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netagen