Komutel
Komutel is a Canadian telecommunications software company that develops NG9-1-1 call handling, voice/data recording, notifications, and contact center solutions for public safety agencies, healthcare organizations, and enterprises, operating across 2,000+ clients in North America and selected international markets.
- Company typePrivate
- Founded2001
- HeadquartersQuebec, Canada
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Komutel does
Komutel is a Canadian telecommunications software company founded in 2001 in Saint-Georges-de-Beauce, Quebec, by Richard Poulin. The company develops and markets integrated interoperability solutions for public safety agencies, healthcare organizations, financial institutions, and enterprise call centers, with a core focus on Next Generation 9-1-1 (NG9-1-1) call handling compliant with NENA i3 standards. Its product portfolio is organized into five solution areas — Public Safety (Komand911, SIT911i3), Voice and Data Recording (Komlog), Notifications and Alerts (Standard Notification Distribution, Interactive Dispatching Alert, VuduMobile), Call Center (Kontact, operator consoles, IVR), and Health (appointment and schedule management) — supporting on-premise, cloud, and hybrid deployments across IT, VoIP, TDM, UC, Centrex, voicemail, mobile, and radio platforms.
Komutel's technology is built on certified integrations with major unified communications vendors including Avaya (DevConnect Preferred Solution Developer), Cisco (Preferred Solution Developer), Mitel (Solutions Alliance partner), and radio systems from JVCKenwood and Motorola, alongside carrier partnerships with Bell Canada and TELUS for ESInet infrastructure. The company has achieved several NG9-1-1 milestones in Canada, including the first NG9-1-1 call transfer (2020) and the first inter-provincial NG9-1-1 call transfer between British Columbia and Calgary (2021). Recording solutions (Komlog, NovoLog, NovoCoach) support PCI DSS and ISO 27001 compliance for regulated verticals.
Revenue is generated through software licenses and subscriptions, professional services for implementation and training, and annual service contracts (12 months included with initial sale, renewable). Distribution is partner-centric through technology partner programs (Avaya DevConnect, Mitel Solutions Alliance, Cisco Developer Network), strategic SIs (Combat Networks, Netagen Communication Networks), and regional resellers. In 2022, Komutel was acquired by Versaterm Public Safety and continues to operate as a subsidiary within that group, serving 2,000+ clients across Canada, the United States, Tunisia, and Malaysia.
Komutel firmographics
Firmographics- Name
- Komutel
- Legal name
- Komutel Inc.
- Website
- https://komutel.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Komutel is a Canadian telecommunications software company that develops NG9-1-1 call handling, voice/data recording, notifications, and contact center solutions for public safety agencies, healthcare organizations, and enterprises, operating across 2,000+ clients in North America and selected international markets.
- Ownership category
- akta.pro rank
Komutel industry classification
Industry- Product category
- Public Safety Telecommunications Software
- NAICS
- Computer Systems Design and Related Services (5415), Telecommunications (517)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where Komutel is headquartered
LocationHeadquarters
- HQ city
- Quebec
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
Komutel business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Licenses and Subscriptions: Sale of software licenses and subscription-based solutions for telecommunications, call handling, recording, and notification systems
- Professional Services: Implementation, training, and technical support services delivered by Komutel professionals
- Service Contracts: Annual service contracts covering 24/7 technical support and software updates, included with initial product sale for 12 months
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise solutions with custom pricing based on deployment requirements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Komutel product offering
Product offeringCore offering
Komutel develops and markets modular telecommunications and public safety software, including NENA i3-compliant NG9-1-1 call handling (Komand911, SIT911i3), voice and data recording with screen capture (Komlog, Turnkey Logging Recorders), multichannel mass notification (VuduMobile), PC-based operator consoles, contact center suites (Kontact), IVR, and healthcare scheduling. Its solutions integrate with major UC platforms (Avaya, Cisco, Mitel, BroadSoft) and radio systems, and are deployed on-premise, in the cloud (Kloud), or hybrid.
Product overview
Komutel offers a modular platform architecture for unified communications and public safety solutions. The product portfolio centers on five main solution areas: (1) Public Safety with Komand911 and SIT911i3 for NG9-1-1 call handling, (2) Voice and Data Recording with Komlog and screen capture solutions, (3) Notifications and Alerts including multi-channel messaging through VuduMobile, (4) Call Center solutions with Kontact and operator consoles, and (5) Health sector scheduling. The platform supports on-premise, cloud, and hybrid deployment models. Key products include the Konnect collaboration suite (awarded 2017 Octas), NovoLog/NovoCoach quality management tools, and integrates with major UC platforms from Avaya, Cisco, and Mitel through certified partnerships.
Differentiator
Problem solved
Functional benefit
Brands
- Komand911: NENA i3 Public Safety Solution - software suite for 911 operators
- Komlog
- Kloud
- SIT911i3
- Kontact
- Komstat
- NovoLog
- NovoCoach
Products and services
- Komand911 NENA i3-compliant NG9-1-1 call handling software suite for public safety answering points (PSAPs), enabling 911 operators to process emergency calls with full data context, multimedia capabilities, and inter-PSAP interoperability.
- SIT911i3 NG9-1-1 multimedia call taker softphone with full NENA i3 compliance, supporting next-generation emergency call handling at PSAPs and tested successfully during Canadian NG9-1-1 trials (including inter-provincial transfer).
- Komlog Web-based voice and data recording application with NENA compliance for call recording, screen capture, and metadata logging, supporting PCI DSS and ISO 27001-compliant recording for contact centers and PSAPs.
- Turnkey Logging Recorders Complete recording solutions for telephony and radio communications, designed for public safety agencies and call centers requiring comprehensive logging capabilities out of the box.
- VuduMobile (Multi-channel Messaging Platform) Multichannel messaging platform enabling businesses and emergency organizations to send mass notifications and alerts via text, voice, email, and other communication channels.
- Call Operator Consoles PC-based operator console for call management providing real-time presence, call handling, and integration with telephone systems for efficient call center operations across multiple telephony platforms.
- Kontact (Contact Center) Unified contact center solution (formerly named CCS) offering comprehensive call management, agent desktop, and reporting capabilities for multi-site contact center environments.
- Konnect Virtual collaboration solution enabling emergency and public security workers to communicate via instant messaging, audio/video calls, and simultaneous streaming across multiple platforms.
- Kloud Portfolio Cloud-based product portfolio including call center applications, CDR reporting, PC consoles, IVR, and call recording accessible as hosted services.
- Enterprises 911 Solutions E911 compliance solutions for enterprise facilities, enabling accurate caller location identification and routing to appropriate emergency services.
- Interactive Voice Response (IVR) IVR system enabling callers to navigate menu options, access information, and be routed to appropriate agents or departments as part of the call center suite.
- Komstat Call accounting and reporting solution providing usage reports and detailed call records for telecommunications cost management.
- Healthcare Appointment Management Healthcare scheduling module for managing patient appointments, optimizing calendar utilization, and reducing no-shows through automated reminders, integrated with physician scheduling via PetalMD.
- Healthcare Schedule Management Comprehensive scheduling solution for healthcare organizations, integrating with PetalMD physician calendar systems for real-time availability management and on-call coordination.
Quantifiable outcome
- More than doubled revenue since 2013 with 911 solutions contributing significantly to growth
- +1 more outcomes
Companies that use Komutel
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
Komutel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
Feature8 records
Komutel partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and minor.
- AvayacoreLong-standing partnership with Avaya since pre-2009 (including former Nortel partnership). Komutel is a DevConnect partner and Preferred Solution Developer. Solutions (Komand, Kontact/Kloud) are available on Avaya Marketplace and through the Select Product Program (SPP). Multiple product certifications on Avaya Aura, Communication Server 1000, and IP Office platforms.
- CiscocoreRegistered Cisco partner (2009-2014) and Preferred Solution Developer - highest partnership level in Cisco Developer Network. Komutel solutions (Komand, Kontact/Kloud) available in Cisco Solutions Catalogue with certifications on Cisco Unified Communications Manager.
- JVCKenwoodcoreJVCKenwood is a leading provider of wireless radios for public safety and commercial digital P25 and Nexedge networks. Provides unified communications solutions for public safety, commerce, and industry through Kenwood Communications, Zetron, and EF Johnson product lines.
- MitelcoreMitel Solutions Alliance (MSA) partner since 2009. Operator console (SIT911/Komand) available on Mitel Global Solutions Catalog. Certified on Mitel 3300/MCD v9.0 and Mitel SX-200 v9.0.
- Combat NetworkscoreStrategic implementation partner for NG9-1-1 deployments in Canada. Partnered with Komutel on major PSAP implementations including Ontario Provincial Police and large Ontario PSAP. Based in Ottawa with offices across Canada serving federal/provincial government departments and public safety agencies.
- Bell CanadacoreAlliance partner since 2005 with significant national agreement. Bell provides ESInet (Emergency Services IP network) infrastructure for NG9-1-1 services. Collaborated on first NG9-1-1 test call transfer in Canada.
- TELUScoreNational agreement signed in 2009. TELUS is the Western Canadian 9-1-1 network provider. Partnered with Komutel on NG9-1-1 trials and British Columbia E-Comm deployment.
- NENAcoreNENA is the leading emergency communications organization ('The Voice of 9-1-1'). Komutel participates in NENA standards development and uses NENA i3 specifications for NG9-1-1 solutions. With 7,000+ members in 48 chapters globally.
- Emergensys SolutionsminorPartnership for 911 center implementations including Kuala Lumpur deployment serving 9 million residents. Emergensys integrates Komutel products into their complete public safety solution and promotes globally.
- Netagen Communication NetworkscoreCanadian systems integrator specializing in critical network solutions. Selected by Toronto Fire Service to provide Komutel's NG9-1-1 call management solutions including SIT911i3.
- AllstreamminorCanadian business communications and IP network services provider.
- Medwave OptiqueminorIP telephony and telepresence specialist. Offers hosted cloud contact center solution combining Komutel, Cisco, and Videotron technologies for Canadian SMEs.
- Unity TelecomminorFull-service communications company with offices across Canada and USA. Certified on Komutel, Avaya, AVST, Cisco, Shoretel, OpenText, and Panasonic solutions.
- Infinite IT SolutionsminorCisco Premier Certified partner and top solutions provider in Canada with focus on solving business objectives.
- Eclipse TechnologyminorGrowing IT services company specializing in communications technology solutions across North America.
- AndroïdeminorCertified Avaya SME Expert partner providing IT services and enterprise solutions.
Scale indicators4 records
Recent moves7 records
Expansion highlights6 records
Komutel competitors and assessment
Company assessmentDirect peers
- NICE: Enterprise call recording, quality management, and public safety compliance software. Closely comparable to Komutel's recording and quality-monitoring offerings sold to contact centers and PSAPs.
- Intrado (LifeSafe): Major NG9-1-1 infrastructure and call-routing provider to PSAPs across North America. Highly comparable to Komutel's Komand911/SIT911i3 stack in functionality and buyer.
- Comtech Telecommunications (Solacom): NG9-1-1 call handling and PSAP solutions (historically via Solacom). Directly comparable to Komutel's NG9-1-1 call taking and ESInet integration capabilities for North American PSAPs.
- Zetron: Mission-critical communications systems for PSAPs, dispatch, and control rooms. Closely comparable to Komutel's NG9-1-1 and console business, particularly in radio/LMR-to-911 interoperability (referenced in Komutel's JVCKenwood partnership).
- Verint: Call recording, voice analytics, and public safety compliance solutions. Directly comparable to Komlog, NovoLog, and screen recording modules in Komutel's portfolio.
Broad incumbents
- Cisco: Unified Communications and Webex Contact Center vendor. Functions as a Komutel partner (Preferred Solution Developer) and an indirect competitor where Cisco bundles its own contact center and E911 functionality.
- Avaya: Unified communications and contact center vendor that is both a Komutel partner (DevConnect, Preferred Solution Developer) and a broader competitor in the same enterprise accounts with its own contact center suite.
- Motorola Solutions: Dominant public safety communications vendor with CommandCentral, VESTA, and NG9-1-1 call handling suites sold to PSAPs globally. Directly comparable to Komutel's public safety portfolio but at vastly greater scale and breadth.
- Genesys: Large contact-center-as-a-service and customer engagement platform. Adjacent competitor to Komutel's Kontact/CCS call center suite, especially for cloud-deployed contact centers.
Emerging players
- Carbyne: Cloud-native NG9-1-1 and emergency communications platform with strong video/text capabilities. An emerging alternative to Komutel's premise-based NENA i3 stack in greenfield PSAP opportunities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Komutel social profiles
Digital presenceKomutel compliance and trust
Trust signalCompliance6 records
Komutel financial estimates
Financial estimateRevenue estimate
Valuation estimate
Komutel leadership team
Management profileNumber of profiles
Profiles6 records
Komutel subsidiaries and ownership
Company hierarchySubsidiaries8 records
Komutel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Komutel M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Komutel
What does Komutel do?
Komutel develops and markets modular telecommunications and public safety software, including NENA i3-compliant NG9-1-1 call handling (Komand911, SIT911i3), voice and data recording with screen capture (Komlog, Turnkey Logging Recorders), multichannel mass notification (VuduMobile), PC-based operator consoles, contact center suites (Kontact), IVR, and healthcare scheduling. Its solutions integrate with major UC platforms (Avaya, Cisco, Mitel, BroadSoft) and radio systems, and are deployed on-premise, in the cloud (Kloud), or hybrid.
Is Komutel a public or private company?
Komutel is a private company. It is classified as corporate owned and is currently operating.
When was Komutel founded?
Komutel was founded in 2001. It employs 51 to 100 people.
Where is Komutel based?
Komutel is headquartered in Quebec, Canada, in the North America region.
How does Komutel make money?
Three revenue lines are on record. Software Licenses and Subscriptions are the primary driver. The others are professional Services and service Contracts.
Who are Komutel's main competitors?
Direct peers on record are NICE, Intrado (LifeSafe), Comtech Telecommunications (Solacom), Zetron and Verint. Broad incumbents are Cisco, Avaya, Motorola Solutions and Genesys. Carbyne is listed as an emerging player.
Does Komutel have an API?
No public API is recorded for Komutel.
What industry is Komutel in?
Komutel's product category is Public Safety Telecommunications Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 5415 and its SIC code is 7372.