Claro Aged Care and Disability Services

What Claro Aged Care and Disability Services does

Claro Aged Care and Disability Services is a privately held Australian disability and aged care provider operating under the legal entity Claro Care Holdings Pty Ltd (ABN 19 082 554 630). The company is a registered NDIS provider delivering complex disability supports nationally, with its head office in Melbourne and additional service hubs in Sydney (Redfern), Perth, Adelaide, and Brisbane (Eight Mile Plains). Claro also operates as a registered provider under five state-based no-fault injury insurance schemes — TAC Victoria, iCare NSW, LSA South Australia, NIISQ Queensland, and ICWA Western Australia — giving it dual funding pathways beyond the NDIS.

The company's core services are Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Community Participation, a structured 72-hour Hospital Discharge Program, Transition Supports for participants changing providers, 24/7 Complex Support, and Specialized Clinical Services (complex bowel care, enteral feeding, nutritional support, allied health coordination). The operational backbone is clinical: every client transition is overseen by a registered nurse, support workers are trained and annually reassessed against NDIS Practice Standards, and an Executive General Manager of Service Delivery, Quality & Clinical leads governance. Claro operates as the embedded SIL partner for SDA properties developed by six specialist accommodation providers, including Vera Living, InHab Australia, AccessAccom, InPlace Living, Project Friday, and Connected Living Solutions.

Revenue is generated entirely on a recurring basis through participant NDIS plans and state injury insurance scheme funding; no direct consumer pricing is published. GTM is enterprise field-sales oriented — Claro engages hospital discharge teams, support coordinators, allied health professionals, and families directly, supplemented by a partner ecosystem of SDA developers and referrers. The group is governed by a C-suite including a Group CEO (Corporate & Claro), CFO, Chief People Officer, and clinical leadership, and was recognized as Most Outstanding Disability Support Provider at the 2025 Enablement Awards.

Name

Claro Aged Care and Disability Services

Legal name

Claro Care Holdings Pty Ltd

Website

https://claro.com.au

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

Claro Aged Care and Disability Services is a national Australian registered NDIS and state injury scheme provider delivering complex disability supports — including Supported Independent Living, Specialist Disability Accommodation, Hospital Discharge, and 24/7 Complex Care — to NDIS participants across Victoria, NSW, Queensland, South Australia, and Western Australia.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (62399)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

akta.pro secondary industries

Post-Discharge Non-Medical Transitional Support (after hospital/SNF) (HLADAGAJ), Companion Care & Social Support (non-clinical) (HLADAGAB), Elder Services & Aging Support (BPAGAEAF)

Keywords

• Disability support services
• Supported independent living
• Specialist disability accommodation
• NDIS service provider
• Complex care supports

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. NDIS Funded Services: Claro generates revenue primarily through NDIS (National Disability Insurance Scheme) funding as a registered NDIS provider. Services include Supported Independent Living (SIL), Community Participation, and 24/7 Complex Support funded through participant NDIS plans.
2. TAC Victoria Funded Services: Registered TAC (Transport Accident Commission) provider delivering disability supports for people injured in transport accidents in Victoria, including SIL and community participation.
3. iCare NSW Funded Services: Registered iCare NSW provider offering disability support services for people with serious injuries from workplace incidents or motor accidents in New South Wales.
4. LSA South Australia Funded Services: Registered LSA (Lifetime Support Agency) provider delivering long-term care and support for people with catastrophic injuries from motor vehicle accidents in South Australia.
5. NIISQ Queensland Funded Services: Registered NIISQ (National Injury Insurance Scheme Queensland) provider offering lifelong support for Queenslanders with catastrophic injuries from motor vehicle accidents.
6. ICWA Western Australia Funded Services: Registered ICWA (Insurance Commission of Western Australia) provider delivering no-fault support and funding for people with serious injuries from motor vehicle accidents in Western Australia.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Claro Aged Care and Disability Services delivers in-home disability support and accommodation services across Australia, primarily for NDIS participants with complex medical needs. Core offerings include Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Community Participation, Hospital Discharge, Transition Supports, and 24/7 Complex Support, funded through NDIS, TAC, iCare, LSA, NIISQ, and ICWA insurance schemes. Services are delivered by specialist-trained support workers under nurse-led clinical governance.

Product overview

Claro is a service-based disability and aged care provider offering a coordinated portfolio of supports across Australia. The core offerings include Supported Independent Living (SIL) for in-home daily living support, Specialist Disability Accommodation (SDA) in purpose-built homes, Community Participation for social and skill-building activities, and Hospital Discharge services for transitioning from clinical settings. These services are delivered through multiple funding program channels including NDIS, TAC Victoria, iCare NSW, LSA SA, NIISQ Queensland, and ICWA Western Australia. All services are supported by nurse-led clinical oversight, 24/7 complex care capabilities, and specialized training aligned to NDIS Practice Standards.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Independent Living (SIL)

Quantifiable outcome

• 72-hour activation window for hospital discharge initiation
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Vera LivingcoreStrategic or Co-development PartnerVera Living is an SDA provider offering high-end Specialist Disability Accommodation throughout Australia with brand-new homes, apartments, and villas designed for NDIS participants. Claro partners with Vera Living as the onsite care (SIL) partner for SDA properties, providing in-home supports including Supported Independent Living and community participation.
• InHab AustraliacoreStrategic or Co-development PartnerInHab Australia is an SDA provider headed up by Alison McLeod and Kristy Burns with over 40 years combined experience across property, finance, development, and disability. The company offers a high-touch, personal service with inclusiveness at the core of their approach. Claro provides SIL services for InHab SDA properties.
• AccessAccomcoreStrategic or Co-development PartnerAccessAccom is a Sydney-based SDA provider committed to building inclusive communities where tenants feel respected, heard, and empowered. They collaborate with progressive and experienced support providers for On-Site Shared Support (OSS). Claro provides SIL services for AccessAccom properties.
• InPlace LivingcoreStrategic or Co-development PartnerInPlace Living designs and develops customised housing solutions in all SDA categories for people with complex and high disability support needs. Their commitment is to support independence, choice and control with a focus on the individual. Claro provides SIL services for InPlace Living properties.
• Project FridayminorStrategic or Co-development PartnerProject Friday drives change in SDA residential principles through innovation at both the design and consumer ends of the development cycle. They aim to inspire new ideas and solutions for Melbourne-based SDA participants. Claro provides SIL services for Project Friday properties.
• Connected Living SolutionscoreStrategic or Co-development PartnerConnected Living Solutions is an SDA provider offering specialist disability accommodation. Claro partners with Connected Living Solutions as the onsite care partner for SDA housing, providing in-home supports including Supported Independent Living and community participation.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Yooralla: One of Victoria's oldest disability service providers delivering SIL, SDA, therapy, and community supports under NDIS. Comparable to Claro in scope of disability services and Melbourne/Victorian operational footprint.
• Achieve Australia: Sydney-based NDIS provider specialising in supported independent living, accommodation, and community participation for people with complex needs. Closely comparable to Claro on participant cohort (complex disability), service mix, and operational model.
• Sunnyfield: NSW-based disability services provider offering accommodation, SIL, community participation, and Supported Independent Living. Operates a similar clinical and community-based model for NDIS participants with complex needs.
• FSG Australia: National disability and community services provider delivering SIL, SDA, community participation, and NDIS plan management. Comparable to Claro on multi-state delivery and complex-needs specialisation.

Regional players

• integratedliving Australia: Rural and regional-focused aged care and disability provider with NDIS registration. Adjacent comparable to Claro's aged care side, but skewed geographically away from Claro's metropolitan capital-city concentration.

Broad incumbents

• Life Without Barriers: National NDIS and out-of-home care provider delivering disability supports, foster care, and aged care across Australia. Operates SIL and community participation services at similar scale and multi-state breadth as Claro.
• Aruma: One of Australia's largest NDIS-registered disability service providers, formed from the merger of House with No Steps and other operators. Directly comparable to Claro in delivering SIL, SDA support, and community participation across multiple states at national scale.
• Australian Unity Disability Services: Mutual entity with a disability and aged care division delivering NDIS supports including SIL and community participation. Broader portfolio than Claro, but directly comparable in the disability services segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/claroagedcareanddisabilityservices
• LinkedInlinkedin.com/company/claro-aged-care-disability-service
• Instagraminstagram.com/claro_disability_services

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Claro Aged Care and Disability Services