Telecoms World

What Telecoms World does

Telecoms World is a UK-based, privately held, family-run telecommunications provider founded in 2002 and headquartered in Orpington, Kent. The company delivers inbound numbering (0800 freephone, 01/02 geographic, 0333/0345/0370 non-geographic, 0844/0845/0870/0871 rebate, 09 premium-rate, 0300 charity, and international virtual numbers), cloud-hosted business phone systems (Horizon via Gamma, Xelion, Wildix, IPECS, Webex for Gamma, Mitel, the X-Bees AI-augmented system, and PhoneLine+ for PSTN replacement), call management solutions (Virtual Receptionist, IVR, Call Recording, Call Analytics, Call Queuing, Fax to Email, PCI DSS telephone payments), business connectivity (fibre broadband, leased lines, 4G/5G backup), and business mobile services (SIM only and data SIM).

Underlying infrastructure is a tier-1 carrier network connecting to Openreach for physical lines, with cloud-hosted PBX platforms delivered through vendor partnerships (Gamma, Wildix, Xelion, IPECS, Cisco Webex) rather than proprietary core switching. The company's portfolio extends into adjacent managed IT services including Microsoft 365 administration, Dark Web Monitoring, and website development.

Telecoms World makes money primarily through recurring monthly subscriptions (numbers from £0.99/month, phone system user licences from £9.99/month, call-solution add-ons from £2.99/month, broadband from £29.99/month, call answering from 99p/day) plus transaction-fee revenue from rebate numbers (up to 8p/minute on 0870/0871) and premium-rate 09 numbers (up to £4.20/minute), supplemented by professional services (custom recordings, installations, engineer visits). GTM is sales-led via a UK-based direct team, an 0800 inbound number, and website self-service, augmented by a channel partner reseller programme and an affiliate marketing programme. The customer base spans sole traders through large enterprises, with 18,500+ UK businesses supported and named case studies including Ladbrokes, Castore, LEGO, Hilton, NHS, DS Smith, Costain, Hays Travel, Dementia UK, Bellway Homes, and Transport for London.

Name

Telecoms World

Legal name

Telecoms World Limited

Website

https://telecomsworld.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Telecoms World is a UK-based, family-run B2B telecommunications provider founded in 2002, supplying inbound numbers, cloud-hosted phone systems, call management, broadband, and mobile services to 18,500+ UK businesses from sole traders to enterprises.

Ownership category

akta.pro rank

Headquarters

HQ city

Orpington

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Business Numbers: Monthly rental fees for virtual numbers including 0800, 0333, 0345, 0370, 0844, 0845, 0870, 0871, 09 premium rate, and local geographic numbers
2. Phone Systems: User license fees for hosted VoIP phone systems with various feature tiers (Horizon, Xelion, Wildix, IPECS, Webex for Gamma)
3. Call Solutions: Optional add-on services including call recording, IVR, call queuing, analytics, professional recordings, and PCI DSS compliant payments
4. Business Broadband and Connectivity: Business-only fibre broadband, leased lines, 4G/5G backup services
5. Business Mobile Services: SIM-only plans with call and data bundles, data-only SIMs with shared data pools across business devices
6. Rebate Revenue (0844/0845/0870/0871): Revenue share earned when callers contact rebate numbers; rebate rates up to £0.08 per minute
7. Premium Rate Services (09): Revenue earned from premium rate numbers charged to callers at up to £4.20 per minute
8. IT Support Services: Managed and ad-hoc IT support packages including Microsoft 365 management, dark web monitoring, website domain and hosting
9. Professional Services: Custom professional voice recordings, installation charges, engineering visits, and equipment rental

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

Telecoms World is a UK-based telecommunications provider supplying inbound business numbers (0800, 01/02, 0333, 0844/0845 rebate, 09 premium rate), cloud-hosted VoIP phone systems (Horizon, Xelion, Wildix, IPECS, X-Bees, Webex for Gamma, PhoneLine+), call management solutions (Virtual Receptionist, IVR, Call Recording, Analytics, Queuing), business connectivity (broadband, leased lines, 4G/5G backup), mobile SIM services, and IT support (Microsoft 365 management, dark web monitoring) to UK businesses ranging from sole traders to enterprise organisations.

Product overview

Telecoms World is a UK-based telecommunications provider offering a comprehensive suite of business communication services. The portfolio centers on inbound phone numbers (0800, 01/02 virtual, 0333, 0844/0845 rebate, 09 premium rate, and international numbers), cloud-hosted business phone systems (including Horizon, Xelion, Wildix, IPECS, X-Bees AI-powered, Webex for Gamma, and PhoneLine+ for PSTN replacement), call management solutions (Virtual Receptionist, Call Recording, Call Analytics, IVR Auto Attendant, Call Queuing, Conference Calls, Fax to Email), business connectivity (Broadband, Leased Lines, 4G/5G backup), mobile services (Business SIM, Data SIM), and IT services (Microsoft 365 Management, Dark Web Monitoring). The company operates a tier-1 network and supports 18,500+ UK businesses with user licenses from £9.99/month, call solutions from £2.99/month, and business numbers from £0.99/month.

Differentiator

Problem solved

Functional benefit

Products and services

• VOCO Business Calls Application A mobile application for managing business calls on the go, enabling users to display business numbers for outbound calls, access call analytics, control call routing, and save callers to contacts. Targeted at UK businesses needing mobile unified communications.
• Virtual Receptionist

Quantifiable outcome

• Average 62% cost savings when porting existing numbers to Telecoms World
• +2 more outcomes

Named customers21 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• GammacoreTechnology or IntegrationGamma provides Horizon hosted voice platform - one of Telecoms World's award-winning phone systems offered to customers. Deep product integration for cloud telephony services.
• WildixcoreTechnology or IntegrationWildix WebRTC-based communications platform offered as one of Telecoms World's business phone system options.
• XelioncoreTechnology or IntegrationXelion phone system offered with desktop, mobile, and calendar integration capabilities.
• IPECScoreTechnology or IntegrationIPECS WebRTC-based communications platform offered as part of phone system portfolio.
• OpenreachcoreTechnology or IntegrationOpenreach is a key supplier providing physical line infrastructure (broadband, leased lines, WLR) for Telecoms World's services.
• Channel PartnerscoreChannel Partner/ Reseller/ DistributorReseller partners who sell and deploy Telecoms World products and services to end customers, earning commissions and margins.
• Affiliate Marketing PartnersminorGTM or Marketing PartnerMarketing partners who promote Telecoms World services through banners and links to generate leads and earn referral commissions.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TalkTalk Business: UK business division of TalkTalk providing broadband, Ethernet, mobile and VoIP to SMBs. Direct overlap in connectivity and voice for UK SMBs; competes on price and own-network scale.
• RingCentral: Global cloud UCaaS incumbent offering cloud PBX, contact center, and team messaging. Comparable in cloud-hosted business telephony category; operates at much larger scale and with proprietary platform versus Telecoms World's reseller model.
• BT Business: UK incumbent telecoms operator providing broadband, mobile, VoIP and unified communications to businesses. Comparable in connectivity and voice services, but competes with vastly larger network and own-infrastructure economics.

Direct peers

• Xelion: UK-headquartered cloud phone system vendor offering hosted PBX with mobile and CRM integrations. Direct product-category peer — Telecoms World is a UK reseller of Xelion — competing for the same SME hosted-PBX opportunity.
• Daisy Communications: UK business communications provider (PE-backed by Toscafund) offering cloud telephony, broadband, mobile and IT services to SMB and mid-market customers. Comparable business model and SME/enterprise target market; substantially larger scale and PE-backed.
• Vonage: Global cloud communications provider offering UCaaS, VoIP and SIP services to businesses. Comparable in hosted voice and call management; targets a broader range of customer sizes and geographies than Telecoms World.
• Gamma Communications: UK-based provider of hosted voice, SIP trunking, broadband and mobile services to businesses. Direct competitor and a key underlying vendor — Telecoms World resells Gamma Horizon. Comparable in product portfolio and UK SMB target market, though Gamma operates at substantially larger scale and includes direct sales alongside channel.
• Focus Group: UK business communications and connectivity provider serving SMEs with hosted VoIP, broadband, mobile and IT support. Closely comparable product breadth, target customer (UK SMBs), and bundled-solutions go-to-market.
• 4Com: UK business telecoms and hosted phone system provider serving SMEs with VoIP, broadband and mobile. Closely comparable in product mix (Horizon-based phone systems, inbound numbers, connectivity) and customer segment (UK SMBs).
• Mitel: Global provider of business communications systems (cloud and on-premises PBX, UC). Telecoms World partners with Mitel as one of its phone system vendors and Mitel serves overlapping SMB and mid-market customer segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/Telecomsworld
• Facebookfacebook.com/TelecomsWorld

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telecoms World