IndyCare

What IndyCare does

IndyCare is a private healthcare company founded in 2018 and domiciled in North Carolina that operates a retail health and wellness model embedded within independent community pharmacies. The company delivers walk-in urgent care, scheduled appointments, telehealth, and curbside care, alongside pediatric care, women's health, physicals, travel health, IV hydration, COVID-19 services, employer health, and a Medical Weight Loss Program featuring compounded GLP-1 medications. Its Carelink platform extends the model as a pharmacy-based collaborative care franchise, currently deployed through partner pharmacies in North Carolina, Missouri, Iowa, and Virginia. IndyCare treats patients aged two and older on a walk-in basis and serves individual consumers, employers (small/mid-sized businesses without group insurance or with part-time workforces), Medicare patients, and independent pharmacy owners seeking clinical service lines.

The technology stack is built around the Truentity Health platform, which powers the Carelink collaborative care solution and provides AI-driven pharmacy workflows, EHR integrations, and cellular-connected Remote Patient Monitoring devices for hypertension, diabetes, and congestive heart failure. The platform generates AI-based monthly reports summarizing patient health metrics for the broader care team and supports Transitional Care Management to reduce 30-day readmissions. Supporting infrastructure includes AthenaHealth for patient records and portal, NextPatient for online scheduling with insurance verification, and LabCorp/Quest for external lab services. IndyCare follows NCQA Patient-Centered Connected Care standards and operates under HIPAA compliance.

IndyCare's revenue is diversified across five streams: fee-for-service visits ($49–$250 depending on complexity), the IndyPass subscription membership ($30–$85/month for individuals and $30/employee/month for employer plans), the Medical Weight Loss Program ($200 initial consult plus $299/month with $30–$50/month in compounded GLP-1 medications), Medicare-reimbursable collaborative care services (Annual Wellness Visits, Chronic Care Management, RPM, Transitional Care Management), and ancillary services such as IV hydration. The go-to-market combines direct-to-consumer acquisition through physical clinic locations, online booking, and social channels with a channel-partner motion recruiting independent pharmacy owners to operate IndyCare-branded clinics under the Carelink model. Self-reported unit economics include 40% lower costs versus conventional urgent care, 80% lab discount versus LabCorp/Quest standard self-pay rates, and 20% cardiovascular risk reduction in RPM patients.

Name

IndyCare

Legal name

IndyCare LLC

Website

https://indycarehealth.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

IndyCare is a North Carolina-based private healthcare company operating pharmacy-embedded urgent care and telehealth services, plus a Carelink franchise platform enabling independent pharmacies to deliver chronic disease management. It serves individual patients, employers, Medicare patients, and pharmacy partners across five US states.

Ownership category

akta.pro rank

Product category

Retail Urgent Care and Pharmacy-Integrated Primary Care

NAICS

Ambulatory Health Care Services (621), Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Provider/Health-System Telehealth + In-House/Owned Pharmacy Integration (HLALAIAB)

akta.pro secondary industries

Chronic Condition Medication Programs (e.g., diabetes, hypertension) with Integrated Prescribing (HLALAIAH), Chronic Disease Management IoT (Diabetes, CHF, COPD, Hypertension) (HLACAPAD)

Keywords

• Urgent care services
• Retail health clinics
• Pharmacy-based care
• Remote patient monitoring
• Medical membership programs

Headquarters

HQ city

Chapel Hill

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Fee-for-Service Visits: Traditional healthcare visit fees charged per encounter for urgent care, general office visits, telehealth consultations, and various medical procedures. Self-pay rates range from $49 to $250 depending on service complexity.
2. IndyPass Membership: Monthly subscription membership program offering unlimited urgent care and primary care visits for a flat monthly fee ($40-$85/month). Members pay $10 per visit and receive discounted labs, medications, and ancillary services. 12-month commitment required.
3. Employer Health Plans: Employer-sponsored IndyPass memberships starting at $30/month per employee, providing unlimited visits, telemedicine, free flu shots, discounted labs and prescriptions for workforce healthcare benefits.
4. Medical Weight Loss Program: Comprehensive weight loss program combining initial consultation ($200), GLP-1 medications (~$30-50/month), and monthly program fees ($299) including provider consultations, labs, coaching and medication management. Requires 5-month commitment.
5. Collaborative Care Services: Medicare-reimbursable services including Annual Wellness Visits, Chronic Care Management, Remote Patient Monitoring, and Transitional Care Management billed to Medicare and other payers.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

IndyCare operates a pharmacy-embedded healthcare hub providing walk-in urgent care, scheduled primary care, telehealth, IV hydration, pediatric care, physicals, labs/diagnostics, weight loss, women's health, and employer health services, alongside an IndyPass subscription membership and the Carelink platform that enables pharmacists and physicians to deliver Remote Patient Monitoring, Transitional Care Management, and Chronic Care Management using AI-driven workflows.

Product overview

IndyCare is a retail health and wellness center model that transforms independent community pharmacies into integrated healthcare destinations. The company operates a multi-location urgent care network (currently serving Kannapolis, NC and community pharmacy partners in Missouri, Iowa, Virginia, and North Carolina through the Carelink platform) offering on-demand, individualized care. The core product is urgent care and walk-in clinic services, supplemented by the IndyPass membership subscription program providing unlimited visits for a monthly fee. The Carelink platform (powered by Truentity Health) extends the model nationally as a pharmacy-based collaborative care solution for chronic disease management, enabling Remote Patient Monitoring, Transitional Care Management, and other clinical pharmacy services. Additional services include telehealth, pediatric care, proactive health, physicals, travel health, labs/diagnostics, IV hydration, medical weight loss (GLP-1 medications), women's health, COVID-19 services, and employer health services. The company follows the NCQA Patient-Centered Connected Care standards and integrates with AthenaHealth for patient records, NextPatient for scheduling, and LabCorp for external labs.

Differentiator

Problem solved

Functional benefit

Brands

• IndyPass: Medical membership program offering unlimited urgent care and primary care visits for a monthly fee starting at $40 for individuals.
• IndyCare Carelink

Products and services

• IndyCare Urgent Care Walk-in urgent care services for acute illnesses and injuries treating children 2 years and older and adults, including acute care, injury treatment, and same-day appointments with online scheduling.
• IndyCare Carelink Technology-enabled collaborative care platform connecting physicians, pharmacists, and patients for chronic disease management, enabling Remote Patient Monitoring, Transitional Care Management, Comprehensive Medication Reviews, Remote Therapy Management, Medication Therapy Management, and Diabetes Self-Management Education through AI-driven workflows and EHR integrations.
• IndyPass Medical Membership Subscription membership program offering unlimited urgent care and primary care visits for $10 per visit, free annual flu shot, free annual physical, up to 80% off labs, and 20% off ancillary services, with individual plans starting at $40/month and a 12-month commitment.
• Medical Weight Loss Program Comprehensive weight loss program featuring compounded GLP-1 medications (semaglutide, tirzepatide), lab testing, provider consultations, nutrition/exercise counseling, and ongoing support, with a $200 initial consultation, $299/month program fee, and ~$30-50/month medication cost on a 5-month commitment.
• IV Hydration Services IV infusion therapy services including Health Maintenance ($199), Energy Boost ($179), Hangover Helper ($199), and Beauty Mix ($179) with pharmacist-formulated vitamin, mineral, and nutrient blends administered in a private medical setting.
• Telehealth Services Virtual care consultations via video visit for minor illnesses and injuries from home, with prescription capabilities and local pharmacy delivery options.
• Pediatric Care Urgent care and preventive services for children 2 years and older, including pediatric urgent care, school and sports physicals, and immunizations.
• Proactive Health Services Preventive health services including annual physicals, health screenings, cancer screening and testing, cholesterol screenings, diabetes screenings, travel health consultations, vaccinations, and retail lab services with up to 70% discounts.
• Physicals Physical examinations including annual physicals, pre-employment physicals, pre-surgery clearance, camp physicals, school physicals, sports physicals, and DOT physicals, available 6-7 days per week with online booking.
• Travel Health Services Travel medicine consultations and vaccinations (including Hepatitis A/B, Typhoid, Tetanus, MMR, Meningitis), malaria prophylaxis, motion sickness prevention, and COVID-19 testing for travelers, with 4-6 weeks advance booking recommended.
• Labs and Diagnostics Point-of-care testing (flu, strep, COVID-19) and external lab services through LabCorp, with self-pay patients receiving approximately 80% discount and most common labs priced at $10-$20.
• Women's Health Women's health services including all forms of birth control (pills, patches, ring, injections, implants/Nexplanon) and sexual health evaluation, testing, and treatment for STIs, yeast infections, BV, cold sores, and UTIs, available via telemedicine or in clinic.
• COVID-19 Services Comprehensive COVID-19 services including PCR testing, rapid antigen testing (15-minute results), antibody testing, Pfizer and Moderna vaccination, and Paxlovid treatment for high-risk patients, designated as an official NC Department of Health testing site.
• Employer Health Services Occupational health services for employers including DOT and pre-employment physicals, DOT and non-DOT drug testing, TB testing, worksite vaccine clinics, biometrics screenings, and workers' compensation injury care, plus employer-sponsored IndyPass at $30/month per employee.
• Curbside Care Drive-up healthcare services including COVID-19 testing, rapid diagnostics, and medical consultations delivered from the patient's vehicle.
• Collaborative Care Services Care coordination services including Transitional Care Management (post-hospitalization support), Annual Wellness Visits for Medicare patients, Remote Patient Monitoring with digital devices, and Chronic Care Management with monthly pharmacist check-ins.

Quantifiable outcome

• 20% reduction in cardiovascular risk outcomes through Remote Patient Monitoring for patients with hypertension, diabetes, and congestive heart failure
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• Cannon Pharmacy Kannapolis SouthcoreStrategic or Co-development PartnerIndyCare operates inside Cannon Pharmacy Kannapolis South, integrating urgent care services with pharmacy operations. Patients can receive medical consultations and have prescriptions filled in the same location. The pharmacy offers flat-rate pricing ($10 or $15) for common prescriptions for IndyCare patients.
• Hillsborough PharmacycoreStrategic or Co-development PartnerIndyCare operated inside Hillsborough Pharmacy (now closed). The pharmacy offers flat-rate pricing ($10 or $15) for common prescriptions for IndyCare patients.
• Truentity HealthcoreTechnology or IntegrationTruentity Health provides the technology platform powering IndyCare Carelink, enabling AI-driven insights, real-time physician oversight, EHR integrations, cellular-connected monitoring devices, and comprehensive compliance measures for collaborative chronic disease management between pharmacists and physicians.
• CPESN USAcoreStrategic or Co-development PartnerTruentity Health (IndyCare Carelink platform) was selected by CPESN USA for its Remote Care Initiative to expand pharmacist-led remote care services across the U.S., improving patient outcomes and pharmacy economics through reimbursable chronic care services.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• VillageMD: VillageMD operates primary care clinics co-located inside Walgreens pharmacies, the closest large-scale analog to IndyCare's pharmacy-embedded care model. Both companies pursue value-based care, chronic disease management, and pharmacist-physician collaboration as core operating principles.
• One Medical (Amazon): One Medical is a membership-based primary care platform with on-demand scheduling, telehealth, and chronic care management — closely mirroring IndyCare's IndyPass subscription model and value proposition. Its acquisition by Amazon provides a well-capitalized comparison point for the subscription primary care playbook.
• Carbon Health: Carbon Health is a tech-enabled urgent care and primary care provider with in-clinic, telehealth, and app-based booking, plus chronic care management programs. It is the most venture-backed, technology-forward analog to IndyCare's integrated urgent care + Carelink platform approach.
• GoHealth Urgent Care: GoHealth operates a large network of urgent care centers, including co-located sites with retail partners, offering walk-in care, telehealth, and occupational health services. It is a direct competitor in the retail-anchored urgent care category.
• ZoomCare: ZoomCare is a tech-enabled urgent care and primary care provider offering on-demand visits, scheduled care, telehealth, and transparent self-pay pricing — closely aligned with IndyCare's on-demand, transparent-pricing model.
• ConvenientMD: ConvenientMD is a New England urgent care and primary care provider offering walk-in visits, telehealth, employer services, and transparent self-pay pricing. It is a similarly positioned, regional multi-site urgent care operator.

Broad incumbents

• CVS MinuteClinic: CVS MinuteClinic is the dominant retail clinic operator located inside CVS pharmacies, offering walk-in urgent care, vaccinations, and chronic condition screening. It is a broader incumbent in the same pharmacy-based care category that IndyCare targets, with vastly greater scale and payer infrastructure.
• MedExpress Urgent Care: MedExpress is a large multi-state urgent care operator (Optum-owned) providing walk-in care, employer health services, and basic preventive care. It is a broader incumbent competitor in the walk-in urgent care segment that IndyCare addresses.

Emerging players

• DispatchHealth: DispatchHealth delivers in-home urgent care and hospital-level care, complementing (rather than directly competing with) IndyCare's RPM and in-clinic model. It is comparable on the chronic and post-acute care management side of the Carelink offering.
• Wisp: Wisp is a direct-to-consumer telehealth platform for women's health, including weight loss and GLP-1 prescribing. It is an emerging direct competitor in IndyCare's telehealth and weight loss service lines, particularly for self-pay cash-pay consumers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/indycarehealth
• Instagraminstagram.com/indycarehillsborough
• Xx.com/indycarehealth
• LinkedInlinkedin.com/company/indycare

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IndyCare