Dorset Connects
Dorset Connects is a Tri-State managed IT services provider serving SMB and mid-market clients across Construction, Healthcare, Manufacturing, Non-Profit, and Professional Services verticals with recurring managed services, cybersecurity, cloud, and help desk support, and is merging with peer MSP MySherpa.
- Company typePrivate
- Founded1997
- HeadquartersKennett Square, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Dorset Connects does
Dorset Connects is a privately held managed IT services provider (MSP) founded in 1997 and headquartered in Kennett Square, Pennsylvania, with a second office in Wilmington, Delaware. The company delivers a portfolio of recurring managed services to small and mid-sized businesses across the Tri-State region (Delaware, Pennsylvania, New Jersey), spanning managed IT, cybersecurity, cloud-managed networking, help desk support, cloud computing (Microsoft Azure, Microsoft 365), backup and disaster recovery, strategic IT planning, hardware and software installation, licensing management, and business continuity services. Its customer base spans five named verticals: Construction, Healthcare, Manufacturing, Non-Profit, and Professional Services.
The company's commercial model is built on monthly subscription-based managed services contracts, sold through a consultative, sales-led motion that begins with a free IT assessment and includes on-site visits and custom roadmap planning. Pricing is quoted per engagement rather than published. The technology stack is conventional for an SMB-focused MSP — built on Microsoft cloud platforms, third-party cybersecurity and backup tooling, and proprietary service delivery processes rather than disclosed proprietary software products.
Strategically, Dorset Connects announced a merger with peer Tri-State MSP MySherpa, with the combined entity to operate under the MySherpa brand while preserving continuity for existing Dorset Connects customers. The company is recognized regionally and within the SMB technology space, including MSP Mentor's Top MSP Provider ranking, Delaware State Chamber's "Superstar in Business," and the 2020 SMB Hot 101 Winner list.
Dorset Connects firmographics
Firmographics- Name
- Dorset Connects
- Legal name
- MySherpa
- Website
- https://dorsetconnects.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Dorset Connects is a Tri-State managed IT services provider serving SMB and mid-market clients across Construction, Healthcare, Manufacturing, Non-Profit, and Professional Services verticals with recurring managed services, cybersecurity, cloud, and help desk support, and is merging with peer MSP MySherpa.
- Ownership category
- akta.pro rank
Dorset Connects industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
Keywords
Where Dorset Connects is headquartered
LocationHeadquarters
- HQ city
- Kennett Square
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Dorset Connects business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services providing proactive IT support, monitoring, and maintenance. Includes help desk, network management, and strategic planning services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise pricing based on assessment |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Dorset Connects product offering
Product offeringCore offering
Dorset Connects is a Managed Service Provider (MSP) that delivers proactive IT management, cybersecurity, cloud-managed networking, help desk support, cloud computing (including Microsoft Azure and Microsoft 365), backup and disaster recovery, and strategic IT planning to SMB and mid-market businesses in the Tri-State area (Delaware, Pennsylvania, New Jersey). Services are sold primarily under recurring managed services agreements supplemented by project-based installations, licensing management, and business continuity engagements, with the business currently merging into the MySherpa brand.
Product overview
Dorset Connects (merging with MySherpa) operates as a Managed Service Provider (MSP) offering a unified portfolio of IT services rather than a discrete software product. The core offering consists of Managed Services, Cybersecurity, Cloud-Managed Networking, Help Desk, Cloud Computing (including Microsoft Azure and Microsoft 365), and Backup and Disaster Recovery. These services are supplemented by Strategic Planning, Hardware and Software Installation, Licensing and Warranty Management, and Business Continuity Management. The company serves business owners and IT leaders across industries including Construction, Healthcare, Manufacturing, Non-Profit, and Professional Services in the Tri-State area.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Services Proactive IT management and monitoring services that keep business systems running at peak performance with minimal downtime, including help desk, network management, and strategic planning support. Designed for SMB and mid-market businesses that do not maintain a full internal IT department.
- Cybersecurity Security solutions designed to protect business data and systems from threats, including network security and ongoing threat monitoring. Targeted at SMB and mid-market clients concerned with data security across construction, healthcare, manufacturing, non-profit, and professional services.
- Cloud-Managed Networking Cloud-based network infrastructure management and optimization services, providing centralized visibility and control over business networks. Used by clients seeking reliable network performance without dedicated in-house network operations staff.
- Help Desk Technical support services providing assistance with IT issues and troubleshooting for end users across client organizations. Available to business owners and IT leaders as part of managed service engagements.
- Cloud Computing Services Cloud infrastructure and platform services including Microsoft Azure and Microsoft 365 implementation, migration, and ongoing management. Delivered as a unified cloud practice for SMBs seeking cost-effective cloud adoption.
- Microsoft Azure Services Implementation and management of Microsoft Azure cloud platform services, covering infrastructure provisioning, identity, and ongoing administration for SMB and mid-market clients.
- Microsoft 365 Services Implementation and management of the Microsoft 365 productivity and collaboration suite, including Exchange, Teams, SharePoint, and CoPilot enablement for SMB and mid-market clients.
- Backup and Disaster Recovery Data protection and business continuity solutions including backup management and disaster recovery planning, with 30+ trillion bytes of client data under management. Serves regulated and uptime-sensitive clients in healthcare, manufacturing, and professional services.
- Strategic IT Planning IT roadmap development and technology planning services that align IT investments with business goals and future direction. Targeted at IT leaders and business owners needing an external strategic partner.
- Business Continuity Management Planning and management services designed to ensure uninterrupted business operations during disruptions, complementing backup and disaster recovery offerings.
- Hardware and Software Installation Installation, configuration, and deployment of business hardware and software systems, delivered as project-based engagements for SMB clients.
- Licensing and Warranty Management Software license tracking, management, and warranty administration services offered as an add-on to managed service clients.
Quantifiable outcome
- Less downtime leading to improved profitability and increased morale
Companies that use Dorset Connects
Customer profileNamed customers2 records
Segments7 records
Ideal customer profiles3 records
Dorset Connects technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Dorset Connects partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MySherpacoreDorset Connects is merging with MySherpa under the MySherpa brand. Existing Dorset Connects customers will continue working with their trusted team but now with additional resources and support.
Scale indicators3 records
Recent moves4 records
Expansion highlights4 records
Dorset Connects competitors and assessment
Company assessmentDirect peers
- Dataprise: Dataprise is a mid-sized US managed services provider with strong Mid-Atlantic presence, offering managed IT, cloud, cybersecurity, and BDR to SMB and mid-market clients — directly comparable in scale, service mix, and geography to Dorset Connects/MySherpa.
- Ntiva: Ntiva is an East Coast/Mid-Atlantic managed IT services provider serving SMB and mid-market customers with managed IT, cybersecurity, cloud, and strategic vCIO services — closely aligned on customer profile, geography, and service portfolio.
- Kelser Corporation: Kelser is a Connecticut-based regional MSP serving SMB and mid-market businesses with managed IT, cloud, and cybersecurity offerings, including Microsoft 365 and Azure — a near analog in size, region, and service stack.
- Integris: Integris is a regional managed IT services and cybersecurity provider serving SMB/mid-market clients across the East Coast, with a comparable service portfolio (managed IT, cloud, security, BDR) and similar customer profile.
- OneNeck IT Solutions: OneNeck is a regional managed IT and cloud services provider serving SMB and mid-market customers with managed hosting, managed services, and ERP-adjacent support — comparable in customer size and recurring services model.
- CMIT Solutions: CMIT Solutions operates a franchise model of MSPs delivering managed IT, cybersecurity, and compliance services to SMB clients — comparable on customer size, service portfolio, and consultative sales motion.
Emerging players
- Thrive: Thrive is a next-generation MSP focused on managed cloud, cybersecurity, and BDR for SMB and mid-market clients. While larger and more national than Dorset, its cloud-first managed services model overlaps heavily with Dorset's core offerings.
Broad incumbents
- Accenture Managed Services: Accenture's managed services arm serves enterprise and mid-market clients with broad IT outsourcing and managed cloud — a scaled incumbent that competes indirectly in managed cloud and managed security services.
- Rackspace Technology: Rackspace is a global managed cloud and managed services incumbent offering multi-cloud managed services across AWS, Azure, and GCP — overlapping with Dorset's Microsoft 365/Azure managed services line.
- SHI International: SHI is a large IT solutions and services provider offering managed services, cloud, hardware/software procurement, and cybersecurity to SMB and enterprise — overlapping as a broader incumbent in the same managed IT/services category.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Dorset Connects social profiles
Digital presenceDorset Connects financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dorset Connects leadership team
Management profileNumber of profiles
Dorset Connects funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dorset Connects M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dorset Connects
What does Dorset Connects do?
Dorset Connects is a Managed Service Provider (MSP) that delivers proactive IT management, cybersecurity, cloud-managed networking, help desk support, cloud computing (including Microsoft Azure and Microsoft 365), backup and disaster recovery, and strategic IT planning to SMB and mid-market businesses in the Tri-State area (Delaware, Pennsylvania, New Jersey). Services are sold primarily under recurring managed services agreements supplemented by project-based installations, licensing management, and business continuity engagements, with the business currently merging into the MySherpa brand.
Is Dorset Connects a public or private company?
Dorset Connects is a private company. It is classified as unknown and is currently operating.
When was Dorset Connects founded?
Dorset Connects was founded in 1997. It employs 11 to 50 people.
Where is Dorset Connects based?
Dorset Connects is headquartered in Kennett Square, United States, in the North America region.
How does Dorset Connects make money?
One revenue line is on record: managed IT Services.
Who are Dorset Connects's main competitors?
Direct peers on record are Dataprise, Ntiva, Kelser Corporation, Integris, OneNeck IT Solutions and CMIT Solutions. Thrive is listed as an emerging player. Broad incumbents are Accenture Managed Services, Rackspace Technology and SHI International.
Does Dorset Connects have an API?
No public API is recorded for Dorset Connects.
What industry is Dorset Connects in?
Dorset Connects's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP). Its NAICS code is 54151 and its SIC code is 7370.