ITButler E Services
ITButler E Services is a Riyadh-headquartered MSSP offering managed detection and response, VAPT, GRC, and ISO consultancy to enterprise, government, and SME clients across Saudi Arabia, the UAE, Pakistan, and the broader GCC, leveraging partner technologies including Darktrace, Elastic, IBM QRadar, and Trend Micro.
- Company typePrivate
- Founded2001
- HeadquartersRiyadh, Saudi Arabia
- Headcount51–100
- GTM typeB2B
- OfferingServices
What ITButler E Services does
ITButler E Services is a Riyadh-headquartered Managed Security Services Provider (MSSP) founded in 2001 in Sydney, Australia and expanded across the Middle East and Pakistan in 2005. The company delivers cybersecurity services through four core pillars: Managed Detection and Response (including MDR, MXDR, Managed NDR via Darktrace, and Managed Brand Protection with cyber threat intelligence), Vulnerability Assessment and Penetration Testing (VAPT), Governance Risk and Compliance (GRC) covering Saudi frameworks (NCA, SAMA, CST, SDAIA), and ISO Consultancy across ISO 9001, ISO 20000, ISO 27001, and ISO 22301. Its Riyadh Security Operations Centre, launched in 2021, holds ISO 9001, ISO 27001, and SOC 2 certifications, and the company also resells or integrates partner technologies including Elastic SIEM, IBM QRadar, Trend Micro EDR, Proofpoint security awareness, and Sectona PAM.
The business operates a hybrid revenue model combining subscription-based managed security services on multi-year contracts with project-based professional services for VAPT, ISO consultancy, and GRC implementation. ITButler serves enterprise, government, and SME customers across Saudi Arabia, the UAE, Pakistan, and the broader GCC, with named logos including STC, Zain, Mobily, Tadawul, Saudi Industrial Development Fund, Dubai International, RTA, Etisalat, and Emirates Post, alongside Saudi government clients such as DZIT (Ministry of Finance) and TVTC (Ministry of Education). Go-to-market is direct enterprise field sales with quote-based pricing, supplemented by technology partner channels and thought-leadership content marketing.
Technology is delivered primarily through partner integrations rather than proprietary platforms: AI-powered SIEM via Elastic, AI-driven NDR via Darktrace, and complementary EDR, PAM, and security awareness solutions. The company is privately held with no disclosed external investors and is led by CEO Dr. Muhammad Manshad Satti. Operational scope spans the GCC and Pakistan with 51-100 employees and recent strategic emphasis on AI-enabled managed services through Darktrace (2024-09) and Elastic (2024-10) partnerships.
ITButler E Services firmographics
Firmographics- Name
- ITButler E Services
- Legal name
- IT Butler e-Services
- Website
- https://itbutler.sa
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ITButler E Services is a Riyadh-headquartered MSSP offering managed detection and response, VAPT, GRC, and ISO consultancy to enterprise, government, and SME clients across Saudi Arabia, the UAE, Pakistan, and the broader GCC, leveraging partner technologies including Darktrace, Elastic, IBM QRadar, and Trend Micro.
- Ownership category
- akta.pro rank
ITButler E Services industry classification
Industry- Product category
- Managed Security Services
- NAICS
- Security Systems Services (56162), Computer Facilities Management Services (541513), Other Computer Related Services (541519)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Testing Laboratories (8734)
- akta.pro primary industry
- Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)
Keywords
Where ITButler E Services is headquartered
LocationHeadquarters
- HQ city
- Riyadh
- HQ country
- Saudi Arabia
- HQ region
- Middle East
Offices4 records
Markets served
ITButler E Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Managed Security Services: Subscription-based managed security services providing 24/7 monitoring, threat detection, and incident response. Services include MDR, Managed XDR, Managed NDR, and brand protection.
- Professional Security Consulting: One-time and project-based consulting services including VAPT assessments, ISO consultancy, and GRC implementation.
- Technology Licensing and Reseller Services: Reseller and MSSP services for technology partners including Darktrace, Elastic, Sectona, IBM QRadar, Proofpoint, and Trend Micro.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise Security Solutions - Custom pricing based on organization size and requirements |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
ITButler E Services product offering
Product offeringCore offering
ITButler E Services is a Managed Security Services Provider (MSSP) that delivers 24/7 cybersecurity monitoring, threat detection, and incident response through its ISO-certified Security Operations Center (SOC) in Riyadh. The company provides managed detection and response (MDR, MXDR, MNDR), vulnerability assessment and penetration testing (VAPT), governance/risk/compliance (GRC) advisory aligned with Saudi regulators (NCA, SAMA, CST, SDAIA), and ISO consultancy, integrating third-party technologies such as Elastic SIEM, Darktrace, IBM QRadar, Trend Micro, Proofpoint, Resecurity, and Sectona.
Product overview
ITButler E Services is a Managed Security Services Provider (MSSP) offering a comprehensive cybersecurity portfolio organized around four core service pillars: Managed Detection and Response (MDR), Vulnerability Assessment and Penetration Testing (VAPT), Governance Risk and Compliance (GRC), and ISO Consultancy. The MDR services are delivered as a unified platform with multiple modules including Managed Detection and Response, Managed Extended Detection & Response (MXDR), Managed Network Detection & Response (MNDR), and Managed Brand Protection and CTI. These MDR modules share a common SOC infrastructure (ISO 9001, ISO 27001, and SOC 2 certified) and are enhanced through technology partnerships that deliver specialized solutions: AI-Powered SIEM (Elastic), IBM QRadar SIEM, Darktrace NDR, Trend Micro EDR, Proofpoint Security Awareness, Smishing Awareness, Resecurity Brand Protection, and Sectona PAM. The VAPT service provides vulnerability identification and penetration testing capabilities. GRC services cover NCA, CST, SAMA, and SDAIA compliance requirements. ISO Consultancy assists with ISO 9001, ISO 20000, ISO 27001, and ISO 22301 certifications.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Security Service Provider (MSSP)
- Vulnerability Assessment and Penetration Testing (VAPT)
- Governance, Risk, and Compliance (GRC)
- ISO Consultancy
- AI-Powered SIEM (Elastic)
- IBM QRadar SIEM
- Darktrace NDR
- Trend Micro EDR
- Proofpoint Security Awareness Program
- Resecurity Brand Protection
- Sectona Privileged Access Management (PAM)
Quantifiable outcome
- 30% reduction in incident response time for financial sector clients
- +2 more outcomes
Companies that use ITButler E Services
Customer profileNamed customers10 records
Segments6 records
Ideal customer profiles5 records
ITButler E Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature7 records
ITButler E Services partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core.
- ElasticcoreOfficial partnership to bring AI-powered SIEM to managed security services. Elastic's machine learning capabilities combined with ITButler's cybersecurity expertise provide comprehensive threat detection, end-to-end visibility, and fast incident response for organizations across Saudi Arabia and Dubai.
- DarktracecoreOfficial MSSP Partner status for AI-powered Managed Network Detection and Response (NDR). ITButler offers Darktrace's AI cybersecurity technology as part of their managed security services, providing organizations with advanced threat detection and network security capabilities.
- SectonacoreOfficial ITButler & Sectona PAM Partnership Launch for Reseller & MSSP Services. Partnership provides privileged access management solutions integrated into managed security offerings.
- ResecuritycoreBrand Protection and Dark Web Monitoring solution provider. Resecurity's threat intelligence and digital risk protection integrated with ITButler's managed security services.
- METCO (Middle East Telecommunications Company)coreMETCO offers purple teaming services and supports organizations in aligning cybersecurity practices with regional data protection laws. Partnership enables expanded service delivery in GCC region.
- IBMcoreIBM QRadar SIEM Solution for Security Intelligence offered as part of ITButler's security solutions portfolio.
- ProofpointcoreProofpoint Security Awareness Program offered as part of ITButler's security awareness and training solutions.
- Trend MicrocoreTrend Micro EDR (Endpoint Detection and Response) solution offered as part of ITButler's managed security services.
- PTCL (Pakistan Telecommunication Company Limited)corePTCL signed agreement with IT Butler as front-end Partner of Blackboard to offer fully managed Learning Management System (LMS) in Pakistan. PTCL introduces Blackboard as exclusive partner serving universities, educational institutions, government departments, and corporate sector.
- Al Baida GroupcoreAl Baida Group (Qatar) signed MOU with IT Butler e-Services. Leading business conglomerate established in 1970, ISO Certified, employing over 1,350 staff.
- EduServ Consulting (Pvt) LtdcoreJoint partnership for CISM (Certified Information Security Manager) course organization to promote international security practices and train individuals managing enterprise information security programs.
- BlackboardcoreIT Butler is a front-end Partner of Blackboard providing leading LMS solutions in the Middle East, serving defense forces, universities, vocational colleges, and high schools.
- PPCBL (Punjab Provincial Cooperative Bank Limited)corePPCBL signed MOU on Branchless Banking with IT Butler e-Services for digital banking solutions.
- ISB (Saudi Partner)coreSaudi partner ISB collaborated with IT Butler Dubai to complete ISO 27001:2013 Certification for Department of Zakat and Income Tax.
- United Registrar of Systems (URS)coreUKAS Accredited Certification Authority partnered to deliver ISO 27001 certification at TVTC, Riyadh KSA.
- SQUAREONEcorePartnered with URS and IT Butler to deliver ISMS (ISO 27001) implementation and certification at TVTC, Riyadh KSA.
Scale indicators4 records
Recent moves8 records
Expansion highlights5 records
ITButler E Services competitors and assessment
Company assessmentDirect peers
- Help AG: UAE-headquartered MSSP and cybersecurity services provider serving enterprise and government across the Middle East with managed security, consulting, and GRC - directly comparable to ITButler's MSSP and GRC positioning in GCC.
- CPX Holding: UAE-based MSSP offering managed detection and response, threat intelligence, and security consulting to enterprise and government across the Middle East - overlapping service portfolio, target customers, and go-to-market with ITButler.
- Spire Solutions: Middle East-focused value-added security distributor and MSSP delivering managed security services, VAPT, and GRC - comparable regional footprint, vendor-resale motion, and enterprise customer base to ITButler.
- Injazat: UAE-based cybersecurity and managed IT services provider serving government and enterprise with SOC, GRC, and managed security - directly comparable managed security offerings and regional public-sector focus.
- Sirar by stc: Saudi Arabia-based cybersecurity arm of STC providing managed security, SOC, and GRC services - directly comparable MSSP operating in ITButler's home market with deep enterprise and telco customer base.
- Paramount Computer Systems: Middle East-based security services and solutions provider offering managed security, VAPT, and compliance services - comparable regional MSSP positioning and enterprise/government customer focus.
Broad incumbents
- Secureworks: Global pure-play MSSP offering managed detection and response, vulnerability management, and GRC - comparable service portfolio at much larger scale, representing both a benchmark and a potential entrant into GCC markets.
- Palo Alto Networks Unit 42: Global cybersecurity vendor with a managed services and consulting arm competing with regional MSSPs on MDR, incident response, and risk advisory - a much larger incumbent that GCC enterprises also procure.
- CrowdStrike Services: Global cybersecurity vendor whose MDR, incident response, and professional services compete with regional MSSPs - ITButler actually resells adjacent technologies but CrowdStrike Services competes for the same MSSP wallet.
- IBM Security Services: Global security services arm of IBM offering managed SOC, SIEM (QRadar), GRC, and consulting at enterprise scale - a much larger incumbent that competes with ITButler for large GCC enterprise and government contracts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
ITButler E Services social profiles
Digital presenceITButler E Services compliance and trust
Trust signalCompliance4 records
ITButler E Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
ITButler E Services leadership team
Management profileNumber of profiles
Profiles1 record
ITButler E Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ITButler E Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ITButler E Services
What does ITButler E Services do?
ITButler E Services is a Managed Security Services Provider (MSSP) that delivers 24/7 cybersecurity monitoring, threat detection, and incident response through its ISO-certified Security Operations Center (SOC) in Riyadh. The company provides managed detection and response (MDR, MXDR, MNDR), vulnerability assessment and penetration testing (VAPT), governance/risk/compliance (GRC) advisory aligned with Saudi regulators (NCA, SAMA, CST, SDAIA), and ISO consultancy, integrating third-party technologies such as Elastic SIEM, Darktrace, IBM QRadar, Trend Micro, Proofpoint, Resecurity, and Sectona.
Is ITButler E Services a public or private company?
ITButler E Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ITButler E Services founded?
ITButler E Services was founded in 2001. It employs 51 to 100 people.
Where is ITButler E Services based?
ITButler E Services is headquartered in Riyadh, Saudi Arabia, in the Middle East region.
How does ITButler E Services make money?
Three revenue lines are on record. Managed Security Services are the primary driver. The others are professional Security Consulting and technology Licensing and Reseller Services.
Who are ITButler E Services's main competitors?
Direct peers on record are Help AG, CPX Holding, Spire Solutions, Injazat, Sirar by stc and Paramount Computer Systems. Broad incumbents are Secureworks, Palo Alto Networks Unit 42, CrowdStrike Services and IBM Security Services.
Does ITButler E Services have an API?
No public API is recorded for ITButler E Services.
What industry is ITButler E Services in?
ITButler E Services's product category is Managed Security Services. Its primary akta.pro industry code is BPAKAHAA, Managed Security Services (MSSP) & 24/7 SOC Operations. Its NAICS code is 56162 and its SIC code is 7370.