refundme.in
refundme.in is a Noida-based, bootstrapped direct-to-consumer platform that helps individual air passengers claim statutory compensation from airlines for delays, cancellations, denied boarding, and baggage issues across India, the EU, Canada, Turkey, and Ukraine, operating on a 30% success-fee model.
- Company typePrivate
- Founded2016
- HeadquartersNoida, India
- Headcount11–50
- GTM typeB2C
- OfferingServices
What refundme.in does
refundme.in (legally Refund.me India Services Pvt. Ltd.) is a Noida-headquartered, India-incorporated private limited company founded in 2016 that operates a direct-to-consumer flight compensation claim platform. The company helps individual air passengers recover statutory compensation from airlines for flight cancellations, delays exceeding three hours, denied boarding due to overbooking, and delayed or lost baggage. The platform supports claim filing across five regulatory regimes: EU 261/2004, India's DGCA-CAR, Canada's Air Passenger Protection Regulation, Turkey's SHY regulation, and Ukraine's passenger rights framework, with stated compensation ceilings up to €600, ₹20,000, CAD 2,400, and equivalent amounts in other jurisdictions.
The underlying technology is a web-based self-serve claim submission form that allows passengers to file in approximately two minutes, complemented by a companion mobile application called Mr Boie that provides flight delay prediction, travel document management, cab and porter booking, and airport food ordering. The platform also hosts a content hub covering passenger rights education and, during the COVID-19 period, aggregated daily aviation updates and government circulars. Distribution is primarily direct-to-consumer via the refundme.in website and Mr Boie app, supported by content marketing, SEO-focused blog content, and earned media in Indian business publications.
The revenue model is a No Win-No Fee structure: the company charges a 30% success fee plus GST/VAT only on compensation actually recovered from airlines. This transaction-based take-rate model means revenue is directly tied to successful claim outcomes, creating inherent volatility tied to air-travel disruption volume. The company operates without disclosed external funding and serves an individual-passenger customer base across five jurisdictions, with a small team of 11-50 employees.
refundme.in firmographics
Firmographics- Name
- refundme.in
- Legal name
- Refund.me India Services Pvt. Ltd.
- Website
- https://refundme.in
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- refundme.in is a Noida-based, bootstrapped direct-to-consumer platform that helps individual air passengers claim statutory compensation from airlines for delays, cancellations, denied boarding, and baggage issues across India, the EU, Canada, Turkey, and Ukraine, operating on a 30% success-fee model.
- Ownership category
- akta.pro rank
refundme.in industry classification
Industry- Product category
- Flight Compensation Services
- akta.pro primary industry
- Fraud, Risk & Payment Orchestration for Airline Ticketing (THABAJAJ)
- akta.pro secondary industry
- Fraud Prevention, Risk Scoring & Chargeback Management (THALAHAF)
Keywords
Where refundme.in is headquartered
LocationHeadquarters
- HQ city
- Noida
- HQ country
- India
- HQ region
- Asia
Offices2 records
Markets served
refundme.in business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Success Fee on Compensation Claims: Company operates on No Win-No Fee basis, charging 30% success fee plus GST/VAT on compensation amounts recovered from airlines. Compensation ranges up to €600 (Europe/Ukraine/Turkey), ₹20,000 (India denied boarding), CAD 2,400 (Canada). Revenue generated only upon successful claim resolution.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Success-based compensation claim processing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
refundme.in product offering
Product offeringCore offering
Refundme.in is a flight compensation service that helps air passengers recover financial compensation from airlines for disruptions such as delays, cancellations, denied boarding, and baggage issues. The company files and pursues claims on behalf of travelers under applicable aviation regulations across multiple jurisdictions including the EU, India, Canada, Turkey, and Ukraine, charging a success-based fee only when compensation is recovered.
Product overview
Refundme.in operates as a flight compensation claim platform offering both a web-based consumer service and a companion mobile app called Mr Boie. The core platform enables passengers to file claims for flight disruptions (delays, cancellations, denied boarding, baggage issues) across multiple regulatory frameworks including EU 261/2004, Indian DGCA-CAR, Canadian, Turkish SHY, and Ukrainian passenger rights regulations. The company charges a 30% success fee plus GST/VAT on recovered compensation. The Mr Boie mobile app extends functionality to include cab booking, porter services, food ordering at airports, document management, and flight delay predictions. The platform serves passengers across Europe, India, Canada, Turkey, and Ukraine.
Differentiator
Problem solved
Functional benefit
Brands
- Mr Boie: AI-powered travel assistant mobile application that helps passengers with flight claims and passenger rights.
Products and services
- Flight Compensation Claims Service End-to-end claim handling service for air passengers seeking compensation from airlines for delays, cancellations, denied boarding, and baggage issues. Operates across the EU, India, Canada, Turkey, and Ukraine under a No Win-No Fee model with a 30% success fee.
- Mr Boie Mobile App
Quantifiable outcome
- Compensation amounts range from €250-€600 (Europe), CAD 125-2,400 (Canada), ₹5,000-₹20,000 (India)
- +1 more outcomes
Companies that use refundme.in
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles1 record
refundme.in technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature3 records
refundme.in partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights5 records
refundme.in competitors and assessment
Company assessmentDirect peers
- Compensation2go: EU-focused flight compensation claim service offering the same No Win-No Fee model for delays, cancellations, and denied boarding under EU 261.
- AirHelp: Global market leader in flight compensation claims, founded 2013, operating across 30+ countries including India. Same core product (EU 261/UK 261 claims) with No Win-No Fee model, making it the most direct competitive comparable.
- Flightright: Germany-based flight compensation claims company serving passengers across EU and adjacent jurisdictions. Operates the same No Win-No Fee claim model for delays, cancellations, and denied boarding under EU 261.
- ClaimCompass: EU-based flight compensation claim service with a No Win-No Fee model covering EU 261 cases. Direct product overlap with refundme's European jurisdiction offering.
- EUClaim: UK-headquartered flight compensation specialist with multi-jurisdiction coverage and a similar success-fee structure to refundme's, addressing the same regulatory frameworks (EU 261, etc.).
- Skycop: Lithuania-based flight compensation claims company operating globally under No Win-No Fee. Comparable in regulatory scope and product offering to refundme's multi-jurisdiction claim service.
Emerging players
- Cancelon: Flight cancellation rebooking and compensation service for travellers. Closely adjacent business with partial overlap on disruption recovery but focuses more on rebooking than regulatory claim orchestration.
- ClaimFlights: Smaller regional player in the flight compensation space operating across European jurisdictions. Less mature than AirHelp/Flightright but serves as a relevant comparable on unit economics.
- AirRefund: European flight compensation claims platform with a success-fee model comparable to refundme's 30% structure. Direct product overlap on EU 261 claims.
Broad incumbents
- TravelUp: UK-based broader online travel agency. While not a pure compensation claims player, it sits in the broader travel services space where refundme's Mr Boie app could compete for traveller mind-share and ancillary travel purchases.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
refundme.in social profiles
Digital presencerefundme.in financial estimates
Financial estimateRevenue estimate
Valuation estimate
refundme.in leadership team
Management profileNumber of profiles
Profiles1 record
refundme.in funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
refundme.in M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about refundme.in
What does refundme.in do?
Refundme.in is a flight compensation service that helps air passengers recover financial compensation from airlines for disruptions such as delays, cancellations, denied boarding, and baggage issues. The company files and pursues claims on behalf of travelers under applicable aviation regulations across multiple jurisdictions including the EU, India, Canada, Turkey, and Ukraine, charging a success-based fee only when compensation is recovered.
Is refundme.in a public or private company?
refundme.in is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was refundme.in founded?
refundme.in was founded in 2016. It employs 11 to 50 people.
Where is refundme.in based?
refundme.in is headquartered in Noida, India, in the Asia region.
How does refundme.in make money?
One revenue line is on record: success Fee on Compensation Claims.
Who are refundme.in's main competitors?
Direct peers on record are Compensation2go, AirHelp, Flightright, ClaimCompass, EUClaim and Skycop. Emerging players are Cancelon, ClaimFlights and AirRefund. TravelUp is listed as a broad incumbent.
Does refundme.in have an API?
No public API is recorded for refundme.in.
What industry is refundme.in in?
refundme.in's product category is Flight Compensation Services. Its primary akta.pro industry code is THABAJAJ, Fraud, Risk & Payment Orchestration for Airline Ticketing, with a secondary code of THALAHAF, Fraud Prevention, Risk Scoring & Chargeback Management.