Health IT

What Health IT does

Health IT (legal entity MobileComputing.net.au Pty Ltd) is a Brisbane-headquartered managed IT services provider that operates exclusively in the Australian healthcare vertical, serving GP practices, specialist clinics, and allied-health practices. Founded around 2000, the company delivers managed IT support, technical support, managed cybersecurity, managed backup, private cloud hosting through its Cloudland sub-brand, project services, and phones/internet — all packaged around the three dominant Australian clinical software platforms: Best Practice, MedicalDirector, and Genie. The company also provides data conversion services into Best Practice and integration support for adjacent clinical tools including CAT4/Pencat, Tyro payment terminals, Remindr, Optomate, and CardioView.

Under the hood, Health IT runs a Microsoft 365-centric stack with managed tenancy, DMARC, and secure web hosting aligned to SMB1001 (2025) Gold Standard. The security stack layers Sophos XG firewalls, CrashPlan Pro E (A$20/month per computer, Australian data residency), ShadowProtect, Datto appliances, and INKY's ML-driven email protection. Backup SLAs target recovery points as low as 15 minutes, and the company's standard backup products are explicitly positioned as exceeding RACGP Accreditation Standard v5 and Maturity Level Two of the Australian Government's Essential Eight.

The business model is primarily subscription-based managed services to SMB healthcare customers, augmented by one-time hardware sales (servers, workstations, peripherals), project services for new site setups, and free customer-acquisition tools including online security training, policy templates, and free Practice Health Checkups. Go-to-market is direct-sales-led via phone, website contact, and on-site consultations across South East Queensland with national reach. The company claims a 93/100 customer satisfaction score across 100 responses and serves "hundreds of surgeries," but discloses no revenue, headcount beyond a stated 11-50 employee range, or external funding.

Name

Health IT

Legal name

MobileComputing.net.au Pty Ltd

Website

https://healthit.com.au

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Health IT is a Brisbane-based managed IT services provider exclusively serving Australian medical professionals, delivering managed IT support, cybersecurity, backup, private cloud, and clinical software expertise (Best Practice, MedicalDirector, Genie) to hundreds of GP and specialist practices.

Ownership category

akta.pro rank

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed IT support services for medical practices including technical support, cybersecurity, backup, and cloud services. Pricing appears to be subscription-based with monthly or annual billing.
2. Online Backup Services: Cloud backup services including Crashplan Pro E with encryption, Australian data storage. Charged per computer backed up at approximately $20 per month.
3. Hardware Sales: Sale of hardware including servers, hard drives, computers, phones, internet equipment, printers, scanners, and peripherals to medical practices.
4. Project Services: One-time project services including new site installations, network setup, and IT infrastructure projects for medical practices.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Health IT provides managed IT services exclusively to Australian medical practices, covering technical support, managed cybersecurity, backup and disaster recovery, private cloud hosting, hardware supply, and specialized support for major clinical software packages (Best Practice, MedicalDirector, Genie). Services are delivered via remote and on-site support to GP practices and specialist clinics, with an emphasis on healthcare-specific compliance requirements.

Product overview

Health IT is a managed IT services company providing comprehensive technology solutions exclusively for Australian medical professionals. Operating for over 20 years, the company offers a broad portfolio of services including Managed IT Support, Technical Support, Managed Security/Cyber Security, Managed Backup, and Private Cloud Servers through Cloudland. The company provides specialized software support for major clinical platforms including Best Practice Software, MedicalDirector, and Genie. Additional services include Project Services, Phones & Internet, Online Security Training, Microsoft 365 Backup, Cloud Site Management, and Advanced Email Security. The company integrates third-party security products like INKY Email Encryption (using AI/ML for phishing detection), Sophos Firewall, CrashPlan, ShadowProtect, and Datto for backup and disaster recovery. Health IT also supports various clinical tools including CAT4/Pencat for data analysis, Tyro payment terminals, and ECG devices like CardioView. The offering follows a services-based model where Health IT serves as the managed services provider overseeing all technology needs for GP practices and specialist clinics.

Differentiator

Problem solved

Functional benefit

Brands

• Cloudland Server: Affordable Private Cloud servers for medical professionals who work from multiple locations or travel frequently.

Products and services

• Managed IT Support Comprehensive managed IT support tailored for Australian medical professionals, covering every computer and server, networks, security, and ongoing technical assistance for the practice.
• Technical Support Technical support tailored for medical professionals covering every computer and server as well as the network connecting them, delivered via remote and on-site support.
• Managed Security / Cyber Security Multi-layered managed security for medical practices, including managed firewall, spam protection, endpoint security, and antivirus to protect clinics from cyber threats.
• Managed Backup Comprehensive backup for servers, PCs, and Macs offering cloud backup with disaster recovery, full server backup, workstation backup, and Microsoft 365 backup. Designed to reduce data loss risk down to 1 day, 1 hour, or as low as 15 minutes.
• Private Cloud Servers (Cloudland)

Quantifiable outcome

• Reduce risk of data loss down to 1 day, 1 hour, or as low as 15 minutes with comprehensive backup solutions
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability3 records

Feature3 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MKM Health: Australian healthcare-focused IT services and consulting firm serving hospitals and health services. Closest direct comparable to Health IT given the shared healthcare-IT services model and Australian footprint.

Emerging players

• Alcidion: ASX-listed Australian health-technology company providing digital health solutions and patient-flow software to hospitals and health services. Comparable as an Australian health-IT specialist, though more software-product oriented than Health IT's MSP model.
• Clinic to Cloud: Australian cloud-based practice management and EHR platform serving specialist and allied health practices. Adjacent competitor for the specialist-clinic segment where Health IT also supports Best Practice, MedicalDirector, and Genie deployments.

Broad incumbents

• Telstra Health: Healthcare technology arm of Telstra, offering a broad portfolio of software, advisory, and managed services to Australian healthcare providers. Comparable as a larger incumbent in Australian healthcare-IT services with overlapping customer base.
• Dedalus: Global healthcare-IT vendor providing software, interoperability, and managed services to hospitals and health systems across Europe, APAC, and LATAM. Relevant as a broad incumbent that could move downstream into the GP/specialist practice IT services market.
• Nordic Global: Large global healthcare-IT consulting and services firm (formerly Nordic Consulting) serving EHR implementations, managed services, and advisory for hospitals. Comparable as a scaled healthcare-IT services peer, though focused on the inpatient market.
• Optimum Healthcare IT: US-based healthcare-IT consulting and managed-services firm specializing in EHR implementations and support. Comparable as a vertically-focused healthcare-IT services peer with a similar 'specialist MSP' positioning.

Others

• HealthLink: Australian and New Zealand healthcare-messaging and interoperability provider connecting GPs, specialists, hospitals, and allied health. Comparable as a healthcare-IT ecosystem participant whose integrations Health IT supports for clinical software users.

Regional players

• Data#3: ASX-listed Australian IT services and solutions provider with a healthcare practice serving public and private sector customers. Comparable as a regional incumbent IT services peer operating in the same Australian healthcare vertical.
• Logicalis Australia: Australian arm of global IT solutions and managed-services provider Logicalis, with healthcare customers across APAC. Comparable as a regional IT services peer with the scale and capital to compete for healthcare managed-services contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/healthit.com.au
• LinkedInlinkedin.com/company/healthit

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Health IT