Healthlink Group Limited

What Healthlink Group Limited does

HealthLink Group Limited is a New Zealand-founded healthcare information exchange operator established in 1993 and headquartered in Auckland, with an Australian operating subsidiary (ABN 44 600 665 183). The company runs Australasia's largest private health-IT messaging network, connecting more than 15,000 medical organisations across New Zealand and Australia and exchanging over 100 million clinical messages and a cumulative 800 million+ clinical documents annually. Its core product, the HealthLink Messaging System, is a secure clinical messaging platform that exchanges pathology results, radiology reports, referrals, clinical documents, and discharge summaries between general practices, specialists, hospitals, pharmacies, and government agencies via FHIR-based APIs and integrations with practice management systems including Medtech32, Medtech Evolution, Profile, MyPractice, and Incisive SPM. The portfolio extends to HealthLink SmartForms for structured online clinical documentation and electronic ordering, CareSelect for GP-to-specialist eReferrals with a growing destination directory, a Secure IT Gateway for managed firewall/VPN access to the Connected Health network, a Referral Manager triage application, a standalone Workplace web product for EMR-less SmartForm use, and a Secure Script pharmacy module.

HealthLink makes money primarily through recurring subscriptions: monthly Messaging System and Secure IT Gateway subscriptions (with terms billed within 10 days of month-end and payable by the 20th), supplementary subscription products like NHI Lookup (NZ$17.15 + GST/month standalone, included with other subscriptions), and license/upgrade fees for the HealthLink Client software. Distribution is hybrid: a direct enterprise field-sales team (Client Managers covering pathology/radiology, GPs/specialists/pharmacies/community care), inside-sales/help-desk onboarding (NZ 0800 288 887, AU 1800 125 036), IT-provider channel partners for Secure IT Gateway installation, and EMR/PMS OEM integrations as the embedded on-ramp into clinical workflows, complemented by a self-serve PLG motion via HealthLink Workplace. It has been a subsidiary of Dublin-based Clanwilliam Group since 2017 and, in January 2024, acquired Telstra Health's Argus, Connecting Care, and eReferrals business, materially extending its Australian presence.

Name

Healthlink Group Limited

Legal name

HealthLink Group Limited

Website

https://healthlink.co.nz

Company type

Private

Founded year

1993

Operating status

Operating

Short description

HealthLink Group Limited operates Australasia's largest private health-IT messaging network, providing secure clinical messaging, eReferrals (CareSelect), SmartForms, and managed Secure IT Gateway connectivity for 15,000+ medical organisations across New Zealand and Australia, exchanging over 100 million clinical messages annually.

Ownership category

akta.pro rank

Product category

Healthcare Information Exchange

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK)

akta.pro secondary industry

Patient-Mediated Exchange & Personal Health Data Access (Blue Button, SMART on FHIR) (HLACABAN)

Keywords

• Secure healthcare messaging
• Electronic referrals platform
• Clinical data exchange
• Health information network
• Healthcare interoperability

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Messaging System Subscription: HealthLink operates on a subscription basis with fees for the HealthLink Messaging System. Fees are billed monthly with payment due by the 20th of the month following invoice date, or via direct debit on about the 23rd day. The service is not free and customers pay recurring subscription fees.
2. Secure IT Gateway Subscription: Secure IT Gateway services are provided on a subscription basis with standard pricing varying based on device specifications and VPN access requirements. Equipment remains property of HealthLink.
3. NHI Lookup Service: NHI Lookup service is included with HealthLink Messaging System or Secure IT Gateway subscription. Standalone access costs $17.15 + GST per month. Monthly billing with invoicing 10 days after month end.
4. Licensed Software Products: The Licensed Product (HealthLink Client software) is provided on a limited, non-exclusive license basis for using the Services. Software upgrades are required every 12 months or at agreed intervals.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

HealthLink operates a secure healthcare messaging and clinical information exchange network that connects medical organisations across Australia and New Zealand. It delivers electronic referrals (eReferrals), pathology and radiology results, discharge summaries, and structured online clinical forms via its HealthLink Messaging System, SmartForms, and CareSelect products. The company also supplies managed Secure IT Gateway infrastructure for authenticated access to the Connected Health private network.

Product overview

HealthLink is Australasia's most trusted health IT network, connecting more than 15,000 medical organisations across Australia and New Zealand and exchanging over 100 million clinical messages annually. Founded in 1993 and acquired by Clanwilliam in 2017, HealthLink operates a vendor-neutral architecture prioritising open standards and seamless integration with software vendors. The product portfolio centres on secure clinical data exchange, with HealthLink Messaging System as the core platform supplemented by HealthLink SmartForms for online clinical documentation and data collection, HealthLink Provider Referrals (CareSelect) for GP-to-specialist eReferrals, HealthLink Secure IT Gateway for secure network access to Connected Health, HealthLink Referral Manager for referral management workflows, HealthLink Workplace as a standalone web-based alternative for SmartForm referrals, and pharmacy/referral/e-prescribing modules. The infrastructure meets key health sector security standards and integrates with the Connected Health network. Notable acquisitions include Telstra Health's Argus, Connecting Care, and eReferrals businesses (January 2024).

Differentiator

Problem solved

Functional benefit

Products and services

• HealthLink Messaging System Core secure clinical messaging platform that enables healthcare organisations to share and exchange health data including pathology results, radiology reports, referrals, clinical documents, and discharge summaries. Connects to EMR and practice management systems via web-services integration and supports Windows and macOS clients.
• HealthLink SmartForms Cloud-based online forms platform that protects and exchanges patient information in structured, reliable, and cost-effective electronic forms. Used for eReferrals, pathology orders, specialist correspondence, and government service referrals such as Veterans' Affairs and Transport for NSW Fitness to Drive forms.
• HealthLink Provider Referrals (CareSelect) GP-to-specialist eReferrals service enabling healthcare providers to search, find, and refer patients to the right healthcare provider electronically. Provides access to a directory of specialists, allied health providers, and NGOs including NevaAlone Medical Alarms, Green Prescription, Cannabis Clinic, and Veterans' Affairs.
• HealthLink Secure IT Gateway Managed security infrastructure using SonicWall firewall providing authenticated secure access to the Connected Health private network. Three deployment options: Gateway (on-premises firewall device), SecureIT Cloud (cloud-based systems), and Enterprise (rack-mounted for large installations). Equipment remains HealthLink property.
• HealthLink Referral Manager Web-based referral management and triage application allowing healthcare service providers to manage and track incoming referrals. Fully configurable with workflow steps by user role, status updates, and referral printing capability.
• HealthLink Workplace Stand-alone, web-based system enabling healthcare providers to receive and send SmartForm referrals without requiring an Electronic Medical Record (EMR) system. Enables self-service adoption by smaller healthcare providers.

Quantifiable outcome

• 800,000,000+ clinical documents exchanged via the HealthLink network
• +4 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Telstra HealthcoreStrategic or Co-development PartnerHealthLink acquired Telstra Health's secure healthcare messaging and e-referrals business comprising Argus, Connecting Care, and eReferrals. This strategic acquisition in January 2024 reflects Telstra Health's commitment to interoperability while focusing on clinical solutions. Existing Telstra Health messaging customers now receive support through HealthLink's extensive nationwide network.
• ToniqminorStrategic or Co-development PartnerNew Zealand healthcare technology company exhibiting together with HealthLink at HiNZ Conference under Clanwilliam ANZ Group banner. Toniq is part of Clanwilliam portfolio of healthcare enterprises.
• Konnect NETminorStrategic or Co-development PartnerNew Zealand healthcare technology company exhibiting together with HealthLink at HiNZ Conference under Clanwilliam ANZ Group banner. Konnect NET is part of Clanwilliam portfolio of healthcare enterprises.
• ADT SecurityminorGTM or Marketing PartnerADT Security's NevaAlone Medical Alarms available via CareSelect eReferrals platform. HealthLink enables electronic referrals to NevaAlone Medical Alarms service for elderly, people living alone, those with medical conditions or disability, or prone to falls.
• Veterans' Affairs New ZealandminorGTM or Marketing PartnerVeterans' Affairs New Zealand uses HealthLink SmartForms for Vietnam Veterans Annual Medical Assessment eReferrals. The digital form is accessible via HealthLink Hub under Referred Services Section, enabling nationwide availability for GPs.
• Sport AucklandminorGTM or Marketing PartnerSport Auckland delivers Green Prescription programme to patients across Tamaki Makaurau via CareSelect eReferrals. Green Prescription is a free 12-week programme helping patients become more active and eat healthier.
• Harbour SportminorGTM or Marketing PartnerHarbour Sport delivers Green Prescription programme to patients across Tamaki Makaurau via CareSelect eReferrals. Programme includes face-to-face community programmes, online exercise classes, telehealth and text support.
• Cannabis ClinicminorGTM or Marketing PartnerCannabis Clinic (opened 2018 in Takapuna, Auckland) receives eReferrals via CareSelect. The clinic has seen over 10,000 Kiwis and employs 14 doctors and 4 nurses for medicinal cannabis consultations.
• Connected Health Governance BoardcoreTechnology or IntegrationHealthLink customers must comply with the requirements of the Connected Health Governance Board (HIGB), including security requirements. HIGB sets standards for Connected Health network access and security.
• Northland DHBminorGTM or Marketing PartnerNorthland DHB partnered with HealthLink to implement intra-hospital eReferrals, enabling electronic referrals between hospital departments and beyond to community providers and private specialists.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Medtech Global: New Zealand practice management system vendor (Medtech32, Medtech Evolution) tightly integrated with HealthLink for messaging and referrals. Closely intertwined as both integration partner and adjacent workflow owner serving the same GP market.
• Medical-Objects: Australian secure messaging provider for pathology, radiology, and referrals across general practice, hospitals, and specialists. Closest direct peer in the Australian secure clinical messaging market.
• Surescripts: US-based health information network enabling clinical messaging and electronic prescribing between providers, payers, and pharmacies. Comparable as a national-scale secure clinical messaging network operating on network-effect economics.
• Orion Health: New Zealand-founded (Christchurch) global health information exchange and interoperability vendor offering messaging, integration, and population health platforms. Directly comparable as an Australasian health IT networking specialist with overlapping HIE and clinician-messaging capabilities.
• Health Gorilla: US clinical data exchange network connecting providers, payers, and HIEs via a FHIR-based interoperability platform. Comparable as a network-effect clinical data exchange provider targeting similar buyer personas.

Emerging players

• Redox: Healthcare API integration platform enabling EHR connectivity and data exchange for digital health vendors and providers. Comparable as an interoperability play built on FHIR APIs, though newer and without HealthLink's incumbent installed base.

Broad incumbents

• Epic Systems: Dominant US-based EHR vendor with Care Everywhere interoperability network enabling cross-organisation clinical messaging. Comparable as a competitive incumbent whose embedded messaging capabilities can disintermediate third-party networks in large hospital settings.
• InterSystems HealthShare: Health information exchange and interoperability suite from InterSystems, used by large health systems globally. Comparable as a broader HIE/Care Coordination platform competing for the same enterprise buyer budget.
• Dedalus Group: European healthcare IT vendor spanning EHR, HIE, and clinical decision support across multiple countries. Comparable as a broad healthcare technology portfolio player targeting similar public-sector healthcare customers.
• Telstra Health: Australian health technology division of Telstra that divested its secure messaging and eReferrals business to HealthLink in January 2024. Comparable as a former direct competitor and now a transitional partner whose remaining clinical solutions overlap with HealthLink's broader offerings.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/healthlinkaus
• YouTubeyoutube.com/user/HealthLinkExchange
• LinkedInnz.linkedin.com/company/healthlinkgroup

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthlink Group Limited