IS Global
IS Global Services Pte Ltd is a Singapore-based private IT services and solutions provider delivering managed IT operations, intelligent automation, CPaaS (via its CloudWego product family), and custom software development to enterprise customers across Singapore, Malaysia, Indonesia, and Bangladesh.
- Company typePrivate
- Founded2014
- HeadquartersSingapore, Singapore
- Headcount11–50
- GTM typeB2B
- OfferingServices
What IS Global does
IS Global Services Pte Ltd is a Singapore-incorporated private IT services and solutions company founded in 2014, headquartered at 60 Paya Lebar Road, Paya Lebar Square, Singapore. It delivers six integrated service lines to enterprise customers: IT Operations and Management, Managed Network Services, Intelligent Automation and Orchestration, Application Delivery Management, Communication Platform as a Service (CPaaS), and Software and Application Development as a Service. Its primary customer base consists of large enterprises across Southeast Asia (Singapore, Malaysia, Indonesia) and South Asia (Bangladesh), served through direct enterprise sales and a regional affiliate network.
The company's CPaaS offering is anchored by its proprietary CloudWego product family, which includes CloudWego Cast (interactive voice), CloudWego Claudia (an AI-powered NLP voice bot with speech recognition and text-to-speech), CloudWego Talk (cloud PBX), CloudWego SD-WAN (software-defined WAN leveraging Cisco and Fortinet infrastructure), and ISMessenger (omnichannel messaging across WhatsApp and Facebook Messenger). These products are layered on integrations with technology partners including 3CX (communications platform), Micro Focus/OpenText (IT Operations Management suite — Operations Bridge, Network Operations Management, Service Management Automation, Data Center Automation, Security Operations), and supporting vendors Citrix, Grafana, Vonage, and Netpoleons.
Revenue mechanics blend managed-services contracts (IT operations, network services), professional services (custom software development), and subscription-based CPaaS. Pricing is quote-based and tied to multi-year enterprise contracts, with no public pricing tiers disclosed. Geographic coverage is delivered through three regional affiliates — Baarta Technologies (Bangladesh), GogoPass Asia (Malaysia), and PT Mitra Aplikasi Digital (Indonesia) — extending reach beyond the Singapore headquarters. Named enterprise customers include Daimler South East Asia (custom-built ticketing system with process automation) and Health Management International/Starmed (3CX-based call center for medical appointment scheduling and patient communications). The company has no disclosed funding history, no parent company, and no disclosed headcount or revenue figures.
IS Global firmographics
Firmographics- Name
- IS Global
- Legal name
- IS Global Services Pte Ltd
- Website
- https://is-global.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IS Global Services Pte Ltd is a Singapore-based private IT services and solutions provider delivering managed IT operations, intelligent automation, CPaaS (via its CloudWego product family), and custom software development to enterprise customers across Singapore, Malaysia, Indonesia, and Bangladesh.
- Ownership category
- akta.pro rank
IS Global industry classification
Industry- Product category
- Enterprise IT Services and CPaaS
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Messaging APIs, CPaaS & Programmable Communications (BPAMACAL)
- akta.pro secondary industries
- CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Strategy & IT Advisory (BPAEAAAA)
Keywords
Where IS Global is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices1 record
Markets served
IS Global business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- IT Operations and Management Services: Managed IT services including infrastructure monitoring, incident management, asset management, security, and compliance. Revenue generated through service contracts, likely subscription or retainer-based.
- Software and Application Development as a Service: Custom software development services including mobile app development, web development, cloud-based solutions, and enterprise software. Full lifecycle from conceptualization to deployment.
- Communication Platform as a Service (CPaaS): Cloud-based communication capabilities (voice, video, messaging) with APIs and SDKs. Ready-to-use solutions and custom integrations available.
- Managed Network Services: Ongoing network management including monitoring, security, optimization, and disaster recovery services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise solutions - pricing based on scope and requirements |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
IS Global product offering
Product offeringCore offering
IS Global Services Pte Ltd delivers enterprise IT services and solutions across six core areas: IT Operations and Management, Managed Network Services, Intelligent Automation and Orchestration, Application Delivery Management, Communication Platform as a Service (CPaaS), and Software Development as a Service. Its CPaaS portfolio is anchored by the proprietary CloudWego product family (CloudWego Cast, CloudWego Claudia, CloudWego Talk, CloudWego SD-WAN) and IS Messenger for omnichannel messaging, complemented by reselling and implementing Micro Focus/OpenText ITOM solutions. The offering combines managed services, custom software development, and cloud-based communication infrastructure for enterprise customers across Southeast Asia.
Product overview
IS Global Services is a managed IT services and solutions company offering a portfolio of six core service areas: IT Operations and Management, Managed Network Services, Intelligent Automation and Orchestration, Application Delivery Management, Communication Platform as a Service (CPaaS), and Software Development as a Service. The CPaaS offering is anchored by the CloudWego sub-brand family (CloudWego Cast, CloudWego Claudia, CloudWego SD-WAN, CloudWego Talk), complemented by IS Messenger for omnichannel messaging. Additionally, IS Global resells and implements Micro Focus/OpenText ITOM solutions for IT infrastructure monitoring and automation. The overall architecture is a platform-plus-modules model where CPaaS, ADM, and automation services are delivered as distinct but complementary managed service lines, with CloudWego serving as the branded product suite for real-time communications.
Differentiator
Problem solved
Functional benefit
Brands
- CloudWego Cast: Enterprise Cloud Interactive Voice System (IVS) for creating and deploying interactive voice applications such as customer surveys and appointment reminders.
- CloudWego Claudia
- CloudWego Talk
- CloudWego SD-WAN
- IS Messenger
Products and services
- CloudWego Cast Enterprise cloud Interactive Voice System (IVS) that allows businesses to create and deploy interactive voice applications such as customer surveys and appointment reminders, featuring speech recognition, text-to-speech, and call transfer on a cloud-based platform.
- CloudWego Claudia AI-powered intelligent cloud voice bot that uses natural language processing, speech recognition, text-to-speech, and call transfer to enable 24/7 customer service voice interactions and reduce reliance on live agents.
- CloudWego SD-WAN Software-Defined Wide Area Networking solution providing a cloud-based platform to manage WANs, integrating Cisco and Fortinet technologies to deliver optimized network performance, reduced costs, and enterprise-grade security.
- CloudWego Talk Managed Enterprise cloud-based PBX (Private Branch Exchange) communication system offering call routing, voicemail, call recording, and conference calling with a web-based management interface.
- IS Messenger Omnichannel messaging platform that enables businesses to connect with customers across WhatsApp, Facebook Messenger, and other channels from a unified inbox, with automation, team collaboration, and analytics features.
- Software Development as a Service End-to-end software and application development service covering conceptualization, design, development, testing, and deployment, including mobile app development, web development, cloud-based solutions, and enterprise software delivered as a managed service to enterprise clients.
- IT Operations and Management Managed IT operations services covering network monitoring, server management, security, incident management, asset management, and compliance, delivered as ongoing managed service contracts to enterprise clients.
- Intelligent Automation and Orchestration Solutions leveraging AI, machine learning, and robotic process automation to automate routine tasks such as data entry, reporting, and analysis, allowing businesses to focus on more strategic initiatives and reduce manual errors.
- Application Delivery Management Application performance monitoring, load testing, and security testing solutions designed to optimize application performance, ensure secure and rapid delivery, and reduce the time and cost involved in delivering applications to end-users.
- Managed Network Services Ongoing managed network services covering network monitoring and management, network security, network optimization, network design and planning, and disaster recovery and business continuity to improve network performance and availability while reducing costs and minimizing downtime.
- Communication Platform as a Service (CPaaS) Cloud-based communication platform that enables businesses to integrate real-time communication capabilities such as voice, video, and messaging into their applications, including ready-to-use solutions and APIs/SDKs for custom integrations without managing underlying infrastructure.
Quantifiable outcome
- Reduced time and cost involved in delivering applications to end-users
- +2 more outcomes
Companies that use IS Global
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
IS Global technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature5 records
IS Global partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- 3CXcore3CX is a technology partner providing the communication platform foundation for IS Global's call center and communication solutions, including the Starmed healthcare customer case study.
- CiscocoreCisco is a key networking technology partner for CloudWego SD-WAN solutions, providing the networking infrastructure technology that enables centralized WAN management and network optimization.
- FortinetcoreFortinet is a networking technology partner for CloudWego SD-WAN, providing security technology for enterprise-grade network protection including encryption, firewalls, and intrusion prevention.
- Micro FocuscoreMicro Focus is a strategic partner providing ITOM (IT Operations Management) software suite including Operations Bridge, Network Operations Management, Service Management Automation, Data Center Automation, and Security Operations modules.
- Baarta Technologies Ltd (Bangladesh)coreRegional affiliate and subsidiary based in Bangladesh providing IS Global services to the Bangladesh market.
- GogoPass Asia Sdn Bhd (Malaysia)coreRegional affiliate based in Malaysia providing IS Global services to the Malaysian market.
- PT Mitra Aplikasi Digital (Indonesia)coreRegional affiliate based in Indonesia (known as MAD) providing IS Global services to the Indonesian market.
- Cloudwego Pte. Ltd.coreRelated entity providing CloudWego branded products including CloudWego Cast, CloudWego Claudia, CloudWego Talk, and CloudWego SD-WAN - the core CPaaS and networking product suite.
Scale indicators1 record
Recent moves1 record
Expansion highlights5 records
IS Global competitors and assessment
Company assessmentDirect peers
- Twilio: Category-leading CPaaS platform offering programmable voice, SMS, video, and messaging APIs. Competes head-to-head with IS Global's CloudWego APIs/SDKs for enterprise communication integration use cases across Southeast Asia.
- RingCentral: UCaaS and CCaaS leader offering cloud PBX, contact center, and communication APIs with strong enterprise presence. Competes with IS Global's CloudWego Talk PBX and omnichannel customer engagement offerings.
- Sinch: Global CPaaS provider specializing in messaging, voice, and verification APIs with strong APAC presence. Directly comparable to IS Global's CloudWego platform for enterprises building voice/video/messaging into their applications.
- Infobip: Global CPaaS platform with strong telecom-grade messaging, voice, and conversational AI offerings. Direct peer to IS Global's CloudWego suite, particularly relevant given Infobip's deep presence in Southeast Asia.
- MessageBird (Bird): Omnichannel CPaaS platform offering messaging, voice, and customer engagement APIs. Comparable to IS Global's CPaaS and ISMessenger omnichannel messaging product, especially for cross-channel customer engagement.
- Vonage: Global CPaaS and UCaaS provider (now part of Ericsson) offering programmable voice, video, messaging APIs and SDKs. Direct competitor to IS Global's CloudWego CPaaS suite and an existing IS Global partner, making it the closest comparable on both product and ecosystem.
- Five9: Cloud contact center (CCaaS) specialist with AI-enabled virtual agents and workforce engagement. Comparable to IS Global's 3CX-based and CloudWego-driven call center solutions for enterprise customers.
- 8x8: UCaaS and CCaaS provider offering cloud PBX, contact center, and communication APIs. Comparable to IS Global's CloudWego Talk (cloud PBX) and 3CX-based call center solutions for mid-market and enterprise customers.
Broad incumbents
- Cisco (Webex Contact Center): Networking giant whose Webex/Cisco collaboration portfolio spans UCaaS, CCaaS, and networking (including SD-WAN via Viptela/Meraki). Directly competes with CloudWego Talk, CloudWego SD-WAN, and IS Global contact-center offerings while also being a core IS Global technology partner.
- Genesys: Enterprise CCaaS and customer experience platform with AI-driven orchestration, voice bots, and omnichannel routing. Comparable to IS Global's CloudWego Claudia voice bot and CCaaS/contact center deployments for larger enterprise customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
IS Global social profiles
Digital presenceIS Global financial estimates
Financial estimateRevenue estimate
Valuation estimate
IS Global leadership team
Management profileNumber of profiles
IS Global funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IS Global M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IS Global
What does IS Global do?
IS Global Services Pte Ltd delivers enterprise IT services and solutions across six core areas: IT Operations and Management, Managed Network Services, Intelligent Automation and Orchestration, Application Delivery Management, Communication Platform as a Service (CPaaS), and Software Development as a Service. Its CPaaS portfolio is anchored by the proprietary CloudWego product family (CloudWego Cast, CloudWego Claudia, CloudWego Talk, CloudWego SD-WAN) and IS Messenger for omnichannel messaging, complemented by reselling and implementing Micro Focus/OpenText ITOM solutions. The offering combines managed services, custom software development, and cloud-based communication infrastructure for enterprise customers across Southeast Asia.
Is IS Global a public or private company?
IS Global is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IS Global founded?
IS Global was founded in 2014. It employs 11 to 50 people.
Where is IS Global based?
IS Global is headquartered in Singapore, Singapore, in the Asia region.
How does IS Global make money?
Four revenue lines are on record. IT Operations and Management Services are the primary driver. The others are software and Application Development as a Service, communication Platform as a Service (CPaaS) and managed Network Services.
Who are IS Global's main competitors?
Direct peers on record are Twilio, RingCentral, Sinch, Infobip, MessageBird (Bird), Vonage, Five9 and 8x8. Broad incumbents are Cisco (Webex Contact Center) and Genesys.
Does IS Global have an API?
Yes. IS Global provides APIs and SDKs as part of its CPaaS (Communication Platform as a Service) offering, allowing developers to build custom communication solutions (voice, video, messaging) without managing the underlying infrastructure. Specific API type (REST/GraphQL), authentication method, rate limits, and versioning details are not publicly documented in the available source material.
What industry is IS Global in?
IS Global's product category is Enterprise IT Services and CPaaS. Its primary akta.pro industry code is BPAMACAL, Messaging APIs, CPaaS & Programmable Communications, with a secondary code of HDAIAHAG, CPaaS (Programmable Voice, SMS, Video APIs). Its NAICS code is 54151 and its SIC code is 7370.