IS Global

What IS Global does

IS Global Services Pte Ltd is a Singapore-incorporated private IT services and solutions company founded in 2014, headquartered at 60 Paya Lebar Road, Paya Lebar Square, Singapore. It delivers six integrated service lines to enterprise customers: IT Operations and Management, Managed Network Services, Intelligent Automation and Orchestration, Application Delivery Management, Communication Platform as a Service (CPaaS), and Software and Application Development as a Service. Its primary customer base consists of large enterprises across Southeast Asia (Singapore, Malaysia, Indonesia) and South Asia (Bangladesh), served through direct enterprise sales and a regional affiliate network.

The company's CPaaS offering is anchored by its proprietary CloudWego product family, which includes CloudWego Cast (interactive voice), CloudWego Claudia (an AI-powered NLP voice bot with speech recognition and text-to-speech), CloudWego Talk (cloud PBX), CloudWego SD-WAN (software-defined WAN leveraging Cisco and Fortinet infrastructure), and ISMessenger (omnichannel messaging across WhatsApp and Facebook Messenger). These products are layered on integrations with technology partners including 3CX (communications platform), Micro Focus/OpenText (IT Operations Management suite — Operations Bridge, Network Operations Management, Service Management Automation, Data Center Automation, Security Operations), and supporting vendors Citrix, Grafana, Vonage, and Netpoleons.

Revenue mechanics blend managed-services contracts (IT operations, network services), professional services (custom software development), and subscription-based CPaaS. Pricing is quote-based and tied to multi-year enterprise contracts, with no public pricing tiers disclosed. Geographic coverage is delivered through three regional affiliates — Baarta Technologies (Bangladesh), GogoPass Asia (Malaysia), and PT Mitra Aplikasi Digital (Indonesia) — extending reach beyond the Singapore headquarters. Named enterprise customers include Daimler South East Asia (custom-built ticketing system with process automation) and Health Management International/Starmed (3CX-based call center for medical appointment scheduling and patient communications). The company has no disclosed funding history, no parent company, and no disclosed headcount or revenue figures.

Name

IS Global

Legal name

IS Global Services Pte Ltd

Website

https://is-global.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

IS Global Services Pte Ltd is a Singapore-based private IT services and solutions provider delivering managed IT operations, intelligent automation, CPaaS (via its CloudWego product family), and custom software development to enterprise customers across Singapore, Malaysia, Indonesia, and Bangladesh.

Ownership category

akta.pro rank

Product category

Enterprise IT Services and CPaaS

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Messaging APIs, CPaaS & Programmable Communications (BPAMACAL)

akta.pro secondary industries

CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Strategy & IT Advisory (BPAEAAAA)

Keywords

• IT operations management
• Managed network services
• Communication platform as a service
• Intelligent automation services
• Software development services

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Operations and Management Services: Managed IT services including infrastructure monitoring, incident management, asset management, security, and compliance. Revenue generated through service contracts, likely subscription or retainer-based.
2. Software and Application Development as a Service: Custom software development services including mobile app development, web development, cloud-based solutions, and enterprise software. Full lifecycle from conceptualization to deployment.
3. Communication Platform as a Service (CPaaS): Cloud-based communication capabilities (voice, video, messaging) with APIs and SDKs. Ready-to-use solutions and custom integrations available.
4. Managed Network Services: Ongoing network management including monitoring, security, optimization, and disaster recovery services.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

IS Global Services Pte Ltd delivers enterprise IT services and solutions across six core areas: IT Operations and Management, Managed Network Services, Intelligent Automation and Orchestration, Application Delivery Management, Communication Platform as a Service (CPaaS), and Software Development as a Service. Its CPaaS portfolio is anchored by the proprietary CloudWego product family (CloudWego Cast, CloudWego Claudia, CloudWego Talk, CloudWego SD-WAN) and IS Messenger for omnichannel messaging, complemented by reselling and implementing Micro Focus/OpenText ITOM solutions. The offering combines managed services, custom software development, and cloud-based communication infrastructure for enterprise customers across Southeast Asia.

Product overview

IS Global Services is a managed IT services and solutions company offering a portfolio of six core service areas: IT Operations and Management, Managed Network Services, Intelligent Automation and Orchestration, Application Delivery Management, Communication Platform as a Service (CPaaS), and Software Development as a Service. The CPaaS offering is anchored by the CloudWego sub-brand family (CloudWego Cast, CloudWego Claudia, CloudWego SD-WAN, CloudWego Talk), complemented by IS Messenger for omnichannel messaging. Additionally, IS Global resells and implements Micro Focus/OpenText ITOM solutions for IT infrastructure monitoring and automation. The overall architecture is a platform-plus-modules model where CPaaS, ADM, and automation services are delivered as distinct but complementary managed service lines, with CloudWego serving as the branded product suite for real-time communications.

Differentiator

Problem solved

Functional benefit

Brands

• CloudWego Cast: Enterprise Cloud Interactive Voice System (IVS) for creating and deploying interactive voice applications such as customer surveys and appointment reminders.
• CloudWego Claudia
• CloudWego Talk
• CloudWego SD-WAN
• IS Messenger

Products and services

• CloudWego Cast Enterprise cloud Interactive Voice System (IVS) that allows businesses to create and deploy interactive voice applications such as customer surveys and appointment reminders, featuring speech recognition, text-to-speech, and call transfer on a cloud-based platform.
• CloudWego Claudia AI-powered intelligent cloud voice bot that uses natural language processing, speech recognition, text-to-speech, and call transfer to enable 24/7 customer service voice interactions and reduce reliance on live agents.
• CloudWego SD-WAN Software-Defined Wide Area Networking solution providing a cloud-based platform to manage WANs, integrating Cisco and Fortinet technologies to deliver optimized network performance, reduced costs, and enterprise-grade security.
• CloudWego Talk Managed Enterprise cloud-based PBX (Private Branch Exchange) communication system offering call routing, voicemail, call recording, and conference calling with a web-based management interface.
• IS Messenger Omnichannel messaging platform that enables businesses to connect with customers across WhatsApp, Facebook Messenger, and other channels from a unified inbox, with automation, team collaboration, and analytics features.
• Software Development as a Service End-to-end software and application development service covering conceptualization, design, development, testing, and deployment, including mobile app development, web development, cloud-based solutions, and enterprise software delivered as a managed service to enterprise clients.
• IT Operations and Management Managed IT operations services covering network monitoring, server management, security, incident management, asset management, and compliance, delivered as ongoing managed service contracts to enterprise clients.
• Intelligent Automation and Orchestration Solutions leveraging AI, machine learning, and robotic process automation to automate routine tasks such as data entry, reporting, and analysis, allowing businesses to focus on more strategic initiatives and reduce manual errors.
• Application Delivery Management Application performance monitoring, load testing, and security testing solutions designed to optimize application performance, ensure secure and rapid delivery, and reduce the time and cost involved in delivering applications to end-users.
• Managed Network Services Ongoing managed network services covering network monitoring and management, network security, network optimization, network design and planning, and disaster recovery and business continuity to improve network performance and availability while reducing costs and minimizing downtime.
• Communication Platform as a Service (CPaaS) Cloud-based communication platform that enables businesses to integrate real-time communication capabilities such as voice, video, and messaging into their applications, including ready-to-use solutions and APIs/SDKs for custom integrations without managing underlying infrastructure.

Quantifiable outcome

• Reduced time and cost involved in delivering applications to end-users
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core.

• 3CXcoreTechnology or Integration3CX is a technology partner providing the communication platform foundation for IS Global's call center and communication solutions, including the Starmed healthcare customer case study.
• CiscocoreTechnology or IntegrationCisco is a key networking technology partner for CloudWego SD-WAN solutions, providing the networking infrastructure technology that enables centralized WAN management and network optimization.
• FortinetcoreTechnology or IntegrationFortinet is a networking technology partner for CloudWego SD-WAN, providing security technology for enterprise-grade network protection including encryption, firewalls, and intrusion prevention.
• Micro FocuscoreTechnology or IntegrationMicro Focus is a strategic partner providing ITOM (IT Operations Management) software suite including Operations Bridge, Network Operations Management, Service Management Automation, Data Center Automation, and Security Operations modules.
• Baarta Technologies Ltd (Bangladesh)coreChannel Partner/ Reseller/ DistributorRegional affiliate and subsidiary based in Bangladesh providing IS Global services to the Bangladesh market.
• GogoPass Asia Sdn Bhd (Malaysia)coreChannel Partner/ Reseller/ DistributorRegional affiliate based in Malaysia providing IS Global services to the Malaysian market.
• PT Mitra Aplikasi Digital (Indonesia)coreChannel Partner/ Reseller/ DistributorRegional affiliate based in Indonesia (known as MAD) providing IS Global services to the Indonesian market.
• Cloudwego Pte. Ltd.coreTechnology or IntegrationRelated entity providing CloudWego branded products including CloudWego Cast, CloudWego Claudia, CloudWego Talk, and CloudWego SD-WAN - the core CPaaS and networking product suite.

Scale indicators1 record

Recent moves1 record

Expansion highlights5 records

Direct peers

• Twilio: Category-leading CPaaS platform offering programmable voice, SMS, video, and messaging APIs. Competes head-to-head with IS Global's CloudWego APIs/SDKs for enterprise communication integration use cases across Southeast Asia.
• RingCentral: UCaaS and CCaaS leader offering cloud PBX, contact center, and communication APIs with strong enterprise presence. Competes with IS Global's CloudWego Talk PBX and omnichannel customer engagement offerings.
• Sinch: Global CPaaS provider specializing in messaging, voice, and verification APIs with strong APAC presence. Directly comparable to IS Global's CloudWego platform for enterprises building voice/video/messaging into their applications.
• Infobip: Global CPaaS platform with strong telecom-grade messaging, voice, and conversational AI offerings. Direct peer to IS Global's CloudWego suite, particularly relevant given Infobip's deep presence in Southeast Asia.
• MessageBird (Bird): Omnichannel CPaaS platform offering messaging, voice, and customer engagement APIs. Comparable to IS Global's CPaaS and ISMessenger omnichannel messaging product, especially for cross-channel customer engagement.
• Vonage: Global CPaaS and UCaaS provider (now part of Ericsson) offering programmable voice, video, messaging APIs and SDKs. Direct competitor to IS Global's CloudWego CPaaS suite and an existing IS Global partner, making it the closest comparable on both product and ecosystem.
• Five9: Cloud contact center (CCaaS) specialist with AI-enabled virtual agents and workforce engagement. Comparable to IS Global's 3CX-based and CloudWego-driven call center solutions for enterprise customers.
• 8x8: UCaaS and CCaaS provider offering cloud PBX, contact center, and communication APIs. Comparable to IS Global's CloudWego Talk (cloud PBX) and 3CX-based call center solutions for mid-market and enterprise customers.

Broad incumbents

• Cisco (Webex Contact Center): Networking giant whose Webex/Cisco collaboration portfolio spans UCaaS, CCaaS, and networking (including SD-WAN via Viptela/Meraki). Directly competes with CloudWego Talk, CloudWego SD-WAN, and IS Global contact-center offerings while also being a core IS Global technology partner.
• Genesys: Enterprise CCaaS and customer experience platform with AI-driven orchestration, voice bots, and omnichannel routing. Comparable to IS Global's CloudWego Claudia voice bot and CCaaS/contact center deployments for larger enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ISGlobalServices
• LinkedInlinkedin.com/company/interactive-software-global-services-pte-ltd-
• Instagraminstagram.com/isglobalsg
• Xx.com/is_global

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IS Global