NOCDOC
NOCDOC provides 24/7 NOC, SOC, and Service Desk support as a white-label backend for managed service providers. The Winston-Salem, North Carolina firm serves MSPs across healthcare, financial, manufacturing, and legal SMB verticals with AI-augmented, US-based delivery under per-seat monthly pricing.
- Company typePrivate
- Founded2000
- HeadquartersWinston Salem, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What NOCDOC does
NOCDOC is a US-based managed services provider offering 24/7 Network Operations Center (NOC), Security Operations Center (SOC), and Service Desk support tailored for managed service providers (MSPs). Founded in 2000 and headquartered in Winston-Salem, North Carolina, the company has approximately 25 years of operational history serving IT support functions for MSPs and their end clients, with a stated 100% US-based delivery model. Its service portfolio spans tiered incident response, threat detection and SIEM/EDR management, patching, multi-tier helpdesk support (Level 1-3 plus PAN coverage), and project-based engineering under a 'Project Bullseye' framework.
The company combines ITIL-aligned processes with AI-augmented ticketing, triage, and remediation, integrating with common RMM/PSA tools and the Zendesk platform. NOCDOC operates a per-seat, monthly-billing pricing model with tools included, positioning itself as a white-label backend for MSPs serving SMB end customers across healthcare, financial, manufacturing, and legal verticals. Compliance posture is built on HIPAA, CIS Controls, and NIST CSF alignment. In March 2026, the company launched MSPaaS, a packaged MSP-as-a-Service platform intended to standardize service delivery at scale.
NOCDOC was acquired by Dallas-based Summit Holdings in Q4 2025. Following the transaction, the company announced a flagship marketplace partnership with Pax8 in June 2026 (targeting the platform's 40,000+ MSP ecosystem) and a strategic alliance with Kaseya in April 2026, signaling a channel-led growth strategy aligned with the global managed services market, which the company cites as exceeding $650 billion.
NOCDOC firmographics
Firmographics- Name
- NOCDOC
- Legal name
- NOCDOC
- Website
- https://nocdoc.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- NOCDOC provides 24/7 NOC, SOC, and Service Desk support as a white-label backend for managed service providers. The Winston-Salem, North Carolina firm serves MSPs across healthcare, financial, manufacturing, and legal SMB verticals with AI-augmented, US-based delivery under per-seat monthly pricing.
- Ownership category
- akta.pro rank
NOCDOC industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH)
- akta.pro secondary industries
- Network Operations Outsourcing (NOC Services) (BPAEAMAD), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA), Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ)
Keywords
Where NOCDOC is headquartered
LocationHeadquarters
- HQ city
- Winston Salem
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
NOCDOC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- MSP-as-a-Service (Per-User): Per-user variable cost model that converts fixed labor costs (typically 30-45% of MSP revenue) into predictable per-seat pricing. MSPs pay per user/month for access to NOC, SOC, and Service Desk capabilities.
- Turn-Key Service Model: Tools and services included in simple, transparent per-seat pricing. No hidden fees for after-hours incidents, escalation calls, or tooling access.
- Pax8 Marketplace Revenue: Marketplace distribution through Pax8 generates revenue through the MSP-aaS platform, enabling 40,000+ MSP partners to access NOCDOC services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Per-seat pricing with tools included |
| Subscription | Monthly | Variable per-user costs for MSPs |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
NOCDOC product offering
Product offeringCore offering
NOCDOC provides fully white-labeled 24/7 Network Operations Center (NOC), Security Operations Center (SOC), Service Desk, and Engineering services as a backend delivery platform for Managed Service Providers (MSPs). Under the MSP-as-a-Service (MSPaaS) umbrella, these services are bundled into a per-seat, software-agnostic operating model that enables MSPs to scale service delivery without adding internal headcount.
Product overview
NOCDOC is a US-based Master Managed IT Service Provider offering a unified portfolio of white-label operational services designed specifically for Managed Service Providers (MSPs). The core offering comprises three integrated service pillars: Network Operations Center (NOC) Services for 24/7 infrastructure monitoring and incident response, Security Operations Center (SOC) Services for analyst-led threat detection and compliance, and Service Desk for multi-tier technical support. These core services are complemented by Engineering Services for project delivery and Onboarding Services for structured client implementation. The MSP-as-a-Service (MSPaaS) platform, launched in Q4 2025 following Summit Holdings' acquisition of NOCDOC, serves as the overarching delivery platform that packages NOC, SOC, and Service Desk (SDX) into a white-labeled, per-seat, elastic operating model. All services operate under a software-agnostic, ITIL-aligned framework with HIPAA-certified staff, enabling MSPs to scale operations while maintaining full brand ownership and customer relationships.
Differentiator
Problem solved
Functional benefit
Brands
- MSP-aaS: An MSP-as-a-Service (MSPaaS) operating model launched by Summit Holdings, powered by NOCDOC's 24/7 white-label NOC, SOC, and Service Desk services. It enables managed service providers to scale service delivery without adding internal overhead.
Products and services
- Network Operations Center (NOC) Services 24/7 proactive monitoring, incident management, patch management, and infrastructure optimization for servers, networks, firewalls, and endpoints. Delivered as a white-label backend for MSPs with Level 1, 2, 3, and vendor coordination capabilities.
- Security Operations Center (SOC) Services 24/7 analyst-led threat detection, SIEM management, endpoint detection and response (EDR), network traffic analysis, incident response coordination, and compliance reporting aligned to CIS Controls and NIST CSF frameworks.
- Service Desk White-label IT service desk providing Level 1, 2, 3 support, multi-level support tiers, and Personal Area Network (PAN) coverage for hybrid work environments. Delivered under MSP brand with SLA adherence.
- Engineering Services Project services including network and voice engineering, technical account management, and project execution using the Project Bullseye Framework. Supports critical operations and specific business needs.
- Onboarding Services Structured, milestone-driven client onboarding covering engagement handoff, discovery, design, configuration, implementation, operational transition, and post-onboarding governance with quarterly business reviews.
- MSP-as-a-Service (MSPaaS) White-labeled, elastic service delivery platform powered by NOCDOC. Combines operational capacity (NOC, SOC, SDX) with integrated SaaS tooling in a per-user delivery framework. Enables MSPs to scale without hiring additional technical staff while maintaining brand ownership.
Quantifiable outcome
- Reduces labor costs from fixed 30-45% of MSP revenue to variable per-user costs
- +4 more outcomes
Companies that use NOCDOC
Customer profileNamed customers2 records
Segments5 records
Ideal customer profiles5 records
NOCDOC technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature5 records
NOCDOC partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered flagship and core.
- Pax8flagshipPax8 partnered with NOCDOC to add MSP-as-a-Service to its marketplace, enabling managed service providers to scale their service delivery without adding internal headcount. The partnership brings NOCDOC's white-labeled service desk, NOC, SOC, and technical support capabilities to Pax8's ecosystem of more than 47,000 IT partners and 800,000 SMBs, with U.S.-based support included.
- KaseyacoreSummit Holdings (NOCDOC parent) formed strategic global alliance with Kaseya. Kaseya is featured within the growing MSP-as-a-Service platform, enabling NOCDOC services to reach Kaseya's MSP customer base through marketplace integration.
Scale indicators7 records
Recent moves5 records
Expansion highlights6 records
NOCDOC competitors and assessment
Company assessmentDirect peers
- ConnectWise: Major MSP platform vendor offering PSA, RMM, cybersecurity, and NOC/SOC services to managed service providers. Directly comparable to NOCDOC's white-label NOC, SOC, and Service Desk offering for the same MSP customer base.
- Kaseya: Leading MSP platform providing RMM, PSA, security, and integrated NOC/SOC capabilities (including Datto). Overlaps directly with NOCDOC's white-label backend services, and NOCDOC is also a Kaseya strategic alliance partner.
- NinjaOne: Cloud-native MSP platform for endpoint management, patching, and IT operations automation. Serves the same MSP buyer persona that NOCDOC addresses with NOC and Service Desk services, and increasingly offers NOC-adjacent capabilities.
- Auvik Networks: SaaS-based network monitoring and management platform purpose-built for MSPs. Highly comparable to the network monitoring and incident detection portion of NOCDOC's NOC services offering for the same end customers.
- Blackpoint Cyber: Provider of MDR and SOC-as-a-Service specifically designed for MSPs serving SMBs. Directly comparable to NOCDOC's white-label SOC service in target customer, delivery model, and channel positioning.
- Dataprise: Full-service managed IT and cybersecurity provider serving mid-market and enterprise clients with 24/7 NOC and SOC capabilities. Comparable to NOCDOC in service portfolio, although it sells direct rather than exclusively white-label.
- Sherweb: Cloud marketplace and managed services provider that partners with MSPs to deliver outsourced IT operations. Comparable to NOCDOC's white-label channel partner model and recurring per-seat economics.
Others
- Pax8: Global cloud marketplace for MSPs. While Pax8 is NOCDOC's flagship distribution partner rather than a direct competitor, the marketplace increasingly bundles operational services and is therefore an ecosystem-adjacent comparable.
Broad incumbents
- ServiceNow: Enterprise ITSM and workflow automation incumbent. Overlaps with NOCDOC's ITIL-aligned Service Desk and ITSM-adjacent incident management, but operates at enterprise scale with a much broader portfolio.
- Acronis: Cyber protection platform providing backup, EDR, and MDR for MSPs. Comparable to NOCDOC's SOC/EDR capabilities but as part of a broader portfolio spanning data protection and security for the same MSP channel.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
NOCDOC social profiles
Digital presenceNOCDOC compliance and trust
Trust signalCompliance3 records
NOCDOC financial estimates
Financial estimateRevenue estimate
Valuation estimate
NOCDOC leadership team
Management profileNumber of profiles
Profiles3 records
NOCDOC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NOCDOC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NOCDOC
What does NOCDOC do?
NOCDOC provides fully white-labeled 24/7 Network Operations Center (NOC), Security Operations Center (SOC), Service Desk, and Engineering services as a backend delivery platform for Managed Service Providers (MSPs). Under the MSP-as-a-Service (MSPaaS) umbrella, these services are bundled into a per-seat, software-agnostic operating model that enables MSPs to scale service delivery without adding internal headcount.
Is NOCDOC a public or private company?
NOCDOC is a private company. It is classified as corporate owned and is currently operating.
When was NOCDOC founded?
NOCDOC was founded in 2000. It employs 1 to 10 people.
Where is NOCDOC based?
NOCDOC is headquartered in Winston Salem, United States, in the North America region.
How does NOCDOC make money?
Three revenue lines are on record. MSP-as-a-Service (Per-User) is the primary driver. The others are turn-Key Service Model and pax8 Marketplace Revenue.
Who are NOCDOC's main competitors?
Direct peers on record are ConnectWise, Kaseya, NinjaOne, Auvik Networks, Blackpoint Cyber, Dataprise and Sherweb. Pax8 is listed as an others. Broad incumbents are ServiceNow and Acronis.
Does NOCDOC have an API?
No public API is recorded for NOCDOC.
What industry is NOCDOC in?
NOCDOC's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAH, IT Operations, Event & Incident Management (NOC/SOC-to-ITSM), with a secondary code of BPAEAMAD, Network Operations Outsourcing (NOC Services). Its NAICS code is 541513 and its SIC code is 7370.