Olos

What Olos does

Olos Tecnologia e Sistemas Ltda. is a privately held, 100% Brazilian software company founded in 2010 by Paulo Godoy and headquartered in São Paulo. The company builds a cloud-based omnichannel customer experience (CX) platform anchored on its Olos Channel engine, which integrates voice, text, e-mail, chatbot, IVR, predictive dialer, analytics and journey orchestration into a single stack. The product suite comprises twelve-plus modules — Olos Chatbot, Olos ADA (Generative AI Voicebot), Olos Locator, Olos Dialer, Olos Inbound, Olos IVR/URA, Olos Text (a WhatsApp broker), Olos E-mail, Olos Journey X (open-language orchestration), Olos Analytics, Olos Live and Olos JX Scoring — supplemented by the Olos Academy training and certification platform. Underlying capabilities include NLP/NLU for conversational IVR, voice-to-text transcription for quality monitoring, SHA-256 encrypted predictive scoring for outbound dialing, and an API surface (Olos JourneyX, Olos Live, Olos Analytics, Olos Text) open to third-party developers through the Olos Tech Partners program.

The company serves mid-market and enterprise customers across nine named verticals — financial services (primary), healthcare, retail, telecommunications, services, entertainment, contact center operations, collections and customer service — with operational presence in Brazil, Mexico, Colombia, Argentina, Ecuador, Peru, Chile, the Dominican Republic, Portugal, the United States and Spain. Olos monetizes through enterprise quote-based software subscriptions (multi-year contracts), channel-partner-driven sales via the three-tier OBP program (Business Finders, Business Partners, Tech Partners), WhatsApp brokerage through Olos Text, and professional services including digital collections consulting and Olos Academy training. The company holds industry awards (Prêmio Consumidor Moderno 2021 for the predictive dialer; Prêmio ClienteSA 2021 finalist), maintains a named Data Protection Officer (Edson Ferreira) for LGPD compliance, and operates without disclosed external funding.

Name

Olos

Legal name

Olos Tecnologia e Sistemas Ltda.

Website

https://olos.com.br

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

251–500 employees

Short description

Olos is a privately held Brazilian software company that provides a cloud-based omnichannel customer experience platform — integrating voice, text, email, IVR, AI voicebot, predictive dialer and journey orchestration — to enterprise customers across financial services, telecom, retail, healthcare, collections and contact-center operations in Latin America, the United States and Europe.

Ownership category

akta.pro rank

Product category

Customer Experience Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)

akta.pro secondary industry

Telecom & ISP Personalization (plans, content, churn/next-best-action) (HDAAAGAM)

Keywords

• Customer experience platform
• Omnichannel contact center
• Conversational AI software
• Predictive dialer software
• Journey orchestration platform

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Revenue model

1. Software licensing / platform subscriptions (implied): Olos sells an enterprise customer-experience software platform (Olos Channel, Olos ADA, Olos Dialer, Olos Journey X, Olos IVR, Olos Text, Olos E-mail, Olos Chatbot, Olos Analytics) used by enterprises across multiple sectors. Pricing is quote-based / not publicly disclosed. Customers appear to license the platform as recurring subscriptions supporting omnichannel operations.
2. Channel / partner-driven sales revenue: Olos resells and co-sells through its OBP (Olos Business Partners) and Olos Business Finders programs. Finders are rewarded when a referral results in a closed deal; OBPs extend technical and commercial support to end customers. Revenue flows through partners that handle installation, customization and ongoing support.
3. Training and certification (Olos Academy): Olos Academy is an online training platform with courses, knowledge base (Wiki), gamification (OlosCoins redeemable for vouchers), and Olos Certification modules. Available to Olos clients and partners to deepen platform expertise.
4. Digital collections consulting services: Strategic consulting for digital collections leveraging Olos Text and the WhatsApp channel; positioning Olos as a broker connecting enterprises to messaging channels with governance and number-management capabilities.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Olos provides a cloud-based omnichannel customer experience (CX) platform that unifies voice, text, email, chatbot, voicebot (Generative AI), IVR, predictive dialer, journey orchestration, and analytics. The core engine Olos Channel connects and adapts multiple media to business conditions, with module add-ons (Olos ADA, Olos Dialer, Olos IVR, Olos Text, Olos Journey X, Olos Analytics) sold as enterprise subscriptions for contact centers.

Product overview

Olos offers a unified omnichannel customer experience platform composed of an Olos Channel core engine plus a suite of interoperable modules: Olos Chatbot, Olos ADA (Generative AI Voicebot), Olos Locator, Olos Dialer, Olos Inbound, Olos IVR/URA, Olos Text (WhatsApp broker), Olos E-mail, Olos Journey X (journey orchestration and scoring platform), Olos Analytics, Olos Live and Olos Academy (training/certification). The architecture combines a core omnichannel engine (Olos Channel) with add-on modules that handle voice (IVR, ADA, Dialer, Inbound), text (Chatbot, Text, E-mail), journey orchestration (Journey X), analytics, real-time operations (Live) and partner training (Academy), all designed to operate together for end-to-end CX across voice, text, email and messaging channels.

Differentiator

Problem solved

Functional benefit

Brands

• Olos Channel: Olos's flagship omnichannel engine that connects diverse media to provide an innovative customer experience, adapting to the specific conditions of each business.
• Olos Chatbot
• Olos Dialer
• Olos Inbound
• Olos IVR
• Olos ADA
• Olos Locator
• Olos E-mail

Products and services

• Olos Channel Core omnichannel engine that connects and adapts multiple media (voice, text, chat, email, social) to specific business conditions, providing an integrated customer experience for enterprise contact centers.
• Olos ADA Voicebot solution based on Generative AI that conducts end-to-end voice interactions without human agent participation, providing natural and fluid automated conversations while reducing operational cost.
• Olos Chatbot Chatbot solution that enables automated conversational interactions on company websites, WhatsApp Business, Facebook Messenger, and Telegram, providing 24/7 personalized support.
• Olos Dialer Award-winning outbound predictive dialing solution emphasizing recognition, productivity, management, and integration with the omnichannel ecosystem.
• Olos Inbound Customized inbound customer service solution that serves customers in an optimized way, satisfying end customers and reducing operational costs.
• Olos IVR (URA)

Quantifiable outcome

• Finalist of Prêmio ClienteSA 2021 (CX industry recognition in Brazil)
• +4 more outcomes

Segments10 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability11 records

Feature12 records

Partnerships

Four partnerships are on record, tiered flagship and core.

• Olos Business Partners (OBP) programflagshipChannel Partner/ Reseller/ DistributorOlos operates a formal OBP (Olos Business Partner) channel program. OBPs are companies offering technical and commercial support to Olos customers and act as an extension of Olos. Each level grants access to technical and commercial training, marketing support and access to specialists; benefits and responsibilities are defined by tier.
• Olos Business FinderscoreGTM or Marketing PartnerFinders are legal entities that identify and bring business opportunities to Olos without standing up a full indirect channel. They are rewarded when a referral results in a closed deal.
• Olos Tech PartnerscoreStrategic or Co-development PartnerTech partners are development companies that build applications on top of Olos platforms (Olos Analytics, Olos Live, Olos JourneyX, Olos Text). They can adapt existing solutions or build new applications leveraging Olos APIs and operations.
• WhatsApp (Meta Platforms, Inc. — messaging channel)coreTechnology or IntegrationWhatsApp is one of the central messaging channels integrated into Olos Text; Olos positions itself as an official 'broker' connecting enterprises to WhatsApp Business and other messaging channels for digital collections, with governance, number management and centralized administration.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Genesys: Global leader in CCaaS and customer experience orchestration, offering omnichannel routing, IVR, workforce engagement and AI capabilities. Direct overlap with Olos Channel, Olos Journey X and Olos ADA across enterprise CX, and a leading competitor in Brazil and Latin America.
• Talkdesk: Cloud-native CCaaS platform with AI-driven routing, virtual agents, omnichannel journey orchestration and integrations with WhatsApp. Highly comparable to Olos Journey X and Olos ADA, with growing presence in Brazil.
• Sinch: Global CPaaS and conversational AI vendor with WhatsApp Business API, messaging, voice and AI agent capabilities. Compares to Olos Text's broker role and Olos ADA's voicebot offering across Latin America and globally.
• Avaya: Long-established contact center and CX vendor with omnichannel routing, IVR/URA, predictive dialing and analytics. Competes with Olos in Brazilian and multinational enterprise accounts, particularly telecom and financial services.
• NICE (CXone): NICE's CXone platform provides omnichannel routing, predictive dialer, IVR, voicebots and analytics — overlapping with nearly all Olos modules. Operates broadly in financial services and collections, including in Latin America.
• Five9: Cloud CCaaS provider with predictive dialer, IVR, omnichannel and AI virtual agents. Targets enterprise CX buyers similar to Olos and is increasingly expanding into Latin America.

Direct peers

• Zenvia: Brazilian SaaS company offering omnichannel communication, chatbot, voicebot and WhatsApp Business solutions — directly comparable to Olos Channel, Olos Text, Olos Chatbot and Olos ADA in the Brazilian market.
• Octadesk: Brazil-based omnichannel customer service platform with WhatsApp integration, chatbot, journey automation and SAC modules. Closely matches Olos's core omnichannel SAC and chatbot offering for Brazilian SMBs and mid-market.
• Aivo: Latin American conversational AI vendor offering AI agents, chatbots and voicebots for customer service and collections across WhatsApp, web and voice. Comparable to Olos ADA and Olos Chatbot, especially in collections and financial services.

Regional players

• Movidesk: Brazilian omnichannel service desk and customer service platform with chatbot, integrations and ticketing. Overlaps with Olos's SAC/omnichannel offering, primarily in the Brazilian mid-market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/OlosTecnologiaBrasil
• LinkedInlinkedin.com/company/olostecnologialatam
• Instagraminstagram.com/olostecnologialatam
• Xx.com/olostecnologia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Olos