iTeleCenter
iTeleCenter is the cloud-based virtual phone system of COA Network, Inc., serving over 95,000 small businesses and solopreneurs since 1992 with VoIP numbers, call forwarding, SMS, call recording, and spam-number monitoring via web and mobile apps.
- Company typePrivate
- Founded1992
- HeadquartersPiscataway, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What iTeleCenter does
iTeleCenter is the flagship virtual phone system of COA Network, Inc., a private, bootstrapped software company founded in 1992 in New Jersey and operating as a remote-first team of more than 40 employees. The product is a cloud-based VoIP/SaaS platform — delivered via web app and native iOS and Android apps — that turns a user's smartphone or computer into a business phone system with a separate business number, professional greetings, call forwarding, virtual receptionist, SMS/MMS, call recording, voicemail, conferencing, online faxing, and analytics. Voice, messaging, fax, and numbering functions are facilitated through third-party telecommunications providers; COA Network provides the software platform, workflow, and customer-facing applications on top of that PSTN connectivity. A distinctive capability is spam monitoring and carrier-side whitelisting of business numbers, which the company positions as unique versus competitors such as RingCentral, Grasshopper, Google Voice, 8x8, Ooma, and Talkroute.
iTeleCenter firmographics
Firmographics- Name
- iTeleCenter
- Legal name
- COA Network, Inc.
- Website
- https://itelecenter.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- iTeleCenter is the cloud-based virtual phone system of COA Network, Inc., serving over 95,000 small businesses and solopreneurs since 1992 with VoIP numbers, call forwarding, SMS, call recording, and spam-number monitoring via web and mobile apps.
- Ownership category
- akta.pro rank
iTeleCenter industry classification
Industry- Product category
- Cloud Communications (Virtual Phone System)
- NAICS
- All Other Telecommunications (517810)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Voice Calling (VoIP) Apps (BPAMACAC), VoIP Access & ITSP Services (HDAIAHAD)
Keywords
Where iTeleCenter is headquartered
LocationHeadquarters
- HQ city
- Piscataway
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
iTeleCenter business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Subscription Plans: Monthly and annual subscription plans (Start, Pro, Grow tiers) with per-user pricing. Annual plans offer 20% discount.
- Additional Phone Numbers: Additional phone numbers beyond the included amount charged at $5 per number.
- Reseller/White-Label Programs: One-time setup fees ($500 resellers, $5,000-$10,000 white-label) plus monthly managed services fees ($2,000-$4,000/month) plus commission/commission structures.
- Affiliate Commissions: 20% recurring commission paid to affiliates for each referred subscriber as long as they remain subscribed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Start plan - Basic features for single users |
| Subscription | Monthly | Pro plan - Enhanced business features |
| Subscription | Monthly | Grow plan - Maximum features for growing teams |
| Subscription | Annual | Annual subscription discount |
| Unit Pricing | Monthly | Additional phone numbers |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
iTeleCenter product offering
Product offeringCore offering
iTeleCenter is a cloud-based SaaS virtual phone system (VoIP) that turns smartphones and computers into a business phone system for small businesses and solopreneurs. It provides separate work phone numbers (local, toll-free, vanity, 800, virtual), call forwarding, professional greetings, SMS/MMS, call recording, auto-reply, virtual receptionist, conference calling, online faxing, and team collaboration features via web and native mobile apps. Voice, messaging, fax, and numbering functions are facilitated through third-party telecommunications providers.
Product overview
iTeleCenter is a virtual phone system platform built for small businesses, offered as a unified SaaS product with all core business phone features included. The platform gathers voice, collaboration, SMS, and chat communication channels in one place. The product portfolio consists of the core Virtual Phone System as the flagship offering, supplemented by number services (Toll-Free, Local, Vanity, Virtual, and Business Phone Numbers), and specialized sub-products including Second Phone Line, Recorded Hotlines, and Sizzle Line for marketing. Core features include call forwarding, professional voice studio, mobile apps, business texting, call recording, auto reply by text, virtual receptionist, call analytics, phone extensions, VoIP + Wi-Fi calling, online faxing, conference calling, and business hours configuration—all accessible via iOS, Android, and web applications. Voice, messaging, fax, and numbering functions are facilitated through third-party telecommunications providers.
Differentiator
Problem solved
Functional benefit
Products and services
- Virtual Phone System Flagship cloud-based virtual phone system that turns smartphones and computers into a business phone system, providing separate work phone numbers with call forwarding, professional greetings, SMS/MMS, call recording, auto-reply, virtual receptionist, conference calling, and team collaboration. Targeted at small businesses and solopreneurs.
- Second Phone Line
Quantifiable outcome
- Number porting in 3-5 days vs 10-14 days (competitors)
- +2 more outcomes
Companies that use iTeleCenter
Customer profileNamed customers10 records
Segments10 records
Ideal customer profiles2 records
iTeleCenter technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
iTeleCenter partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Third-Party Telecommunications ProviderscoreVoice, messaging, fax, and numbering functionality facilitated through third-party telecommunications providers. COA Network provides software platform and workflow functionality while these providers handle PSTN connectivity.
Scale indicators7 records
Recent moves5 records
Expansion highlights5 records
iTeleCenter competitors and assessment
Company assessmentDirect peers
- Talkroute: Virtual phone system targeting small businesses with similar features (call forwarding, extensions, mobile apps). Explicitly named on iTeleCenter comparison pages.
- Nextiva: Cloud communications platform serving SMB through mid-market with voice, messaging, and CRM integrations. Competes on feature breadth and SMB-friendly pricing in adjacent market tiers.
- CallHippo: Cloud-based virtual phone system with global number coverage, focused on SMBs and sales teams. Named competitor; comparable feature set and self-serve onboarding model.
- Ooma: Cloud-based phone service for SMBs and consumers offering virtual PBX, toll-free, and mobile apps. Competes head-to-head in pricing, customer profile, and feature parity.
- Grasshopper: Virtual phone system purpose-built for solopreneurs and small businesses. Closest direct peer by target customer, pricing tier, and feature set; explicitly named competitor on iTeleCenter comparison pages.
- Phone.com: SMB-focused virtual phone system with subscription tiers similar to iTeleCenter's Start/Pro/Grow plans. Direct competitor in the same price band and customer segment.
- 8x8: Public cloud communications platform covering voice, video, and contact center for SMB through enterprise. Overlaps with iTeleCenter in the SMB voice segment while extending upmarket.
- RingCentral: Public UCaaS leader offering cloud PBX, messaging, and contact center. Directly named by iTeleCenter as a competitor; competes in the SMB segment where iTeleCenter is positioned.
- MightyCall: Virtual phone system aimed at small businesses and entrepreneurs. Named competitor on iTeleCenter comparison pages; comparable feature set and price point.
Broad incumbents
- Zoom Phone: Zoom's cloud PBX offering extending its video conferencing base into telephony. Listed as a competitor by iTeleCenter; benefits from Zoom's massive enterprise brand and bundled value proposition.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
iTeleCenter social profiles
Digital presenceiTeleCenter financial estimates
Financial estimateRevenue estimate
Valuation estimate
iTeleCenter leadership team
Management profileNumber of profiles
iTeleCenter funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
iTeleCenter M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about iTeleCenter
What does iTeleCenter do?
iTeleCenter is a cloud-based SaaS virtual phone system (VoIP) that turns smartphones and computers into a business phone system for small businesses and solopreneurs. It provides separate work phone numbers (local, toll-free, vanity, 800, virtual), call forwarding, professional greetings, SMS/MMS, call recording, auto-reply, virtual receptionist, conference calling, online faxing, and team collaboration features via web and native mobile apps. Voice, messaging, fax, and numbering functions are facilitated through third-party telecommunications providers.
Is iTeleCenter a public or private company?
iTeleCenter is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was iTeleCenter founded?
iTeleCenter was founded in 1992. It employs 101 to 250 people.
Where is iTeleCenter based?
iTeleCenter is headquartered in Piscataway, United States, in the North America region.
How does iTeleCenter make money?
Four revenue lines are on record. Subscription Plans are the primary driver. The others are additional Phone Numbers, reseller/White-Label Programs and affiliate Commissions.
Who are iTeleCenter's main competitors?
Direct peers on record are Talkroute, Nextiva, CallHippo, Ooma, Grasshopper, Phone.com, 8x8, RingCentral and MightyCall. Zoom Phone is listed as a broad incumbent.
Does iTeleCenter have an API?
No public API is recorded for iTeleCenter.
What industry is iTeleCenter in?
iTeleCenter's product category is Cloud Communications (Virtual Phone System). Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of BPAMACAC, Voice Calling (VoIP) Apps. Its NAICS code is 517810 and its SIC code is 4813.