CallHippo
CallHippo is an AI-driven cloud communication platform providing cloud PBX, omnichannel messaging, AI voice agents, and conversational intelligence solutions to over 5,000 SMB, mid-market, and enterprise customers across more than 50 countries worldwide.
- Company typePrivate
- Founded2016
- HeadquartersClaymont, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What CallHippo does
CallHippo, founded in 2016 and operated by AppITSimple Infotek Pvt. Ltd. (with a US affiliate, CallHippo Inc., referenced in terms of use), is an AI-driven cloud communication platform that sells a cloud PBX, omnichannel messaging, and a suite of AI agents to over 5,000 customers in 50+ countries. The product portfolio centers on a Business Phone System (Cloud PBX) with HD voice, call forwarding, and multi-device access, augmented by a 2024-2026 wave of AI features: Parallel Dialer for AI-powered simultaneous calling, AI Voice Agent (24/7 autonomous call handling in 35+ languages with emotion recognition), AI Sales Agent for outbound prospecting, AI Copilot for agent coaching, AI Phone Agent, AI Voicebot, AI Chat Agent, AI Receptionist, and a White Label AI Voice Agent for partner resale. Supporting capabilities include an Omnichannel Inbox unifying WhatsApp, SMS, Telegram, email, chat, voice, and Instagram; global virtual numbers in 50+ countries; smart DID routing; and conversation intelligence (transcription, sentiment, keyword tracking).
Under the hood, CallHippo is built on commodity cloud infrastructure (AWS as a sub-processor) with telephony provided by Twilio, Avoxi, Pilvo, and Voxbone, and billing via Stripe and Chargebee. The platform exposes a developer API and an MCP integration, and ships native connectors to 100+ third-party systems including Salesforce, HubSpot, Pipedrive, Zendesk, Slack, Microsoft Teams, Zapier, Shopify, and Intercom. Compliance posture is enterprise-grade, with SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certifications marketed across plan tiers.
CallHippo operates a hybrid go-to-market: a self-serve PLG motion (free 10-day trial, no credit card, 3-minute setup) for small business and mid-market segments, complemented by sales-assisted enterprise motion with custom SLAs, SSO, and dedicated support. Revenue is generated through per-seat subscription plans (Office Phone System and Call Center Solution tiers, monthly and annual), usage-based airtime/SMS charges, and virtual number provisioning, priced across Small Business (1-50 employees), Mid-Market (50-500 employees), and Enterprise (500+ employees) segments. Vertical focus includes Financial Services, Healthcare, Recruitment & Staffing, Real Estate, E-commerce & Retail, BPO & Call Centers, and Technology & SaaS, with named customers spanning Bacancy, Brighterly, Agile Pro Solutions, Weblink, GoZayaan, FC Training, Finofy, Seclore, Lalamove, Intellipaat, Valuelabs, and RD Reports and Data.
CallHippo firmographics
Firmographics- Name
- CallHippo
- Legal name
- AppITSimple Infotek Pvt. Ltd.
- Website
- https://callhippo.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- CallHippo is an AI-driven cloud communication platform providing cloud PBX, omnichannel messaging, AI voice agents, and conversational intelligence solutions to over 5,000 SMB, mid-market, and enterprise customers across more than 50 countries worldwide.
- Ownership category
- akta.pro rank
CallHippo industry classification
Industry- Product category
- Cloud Business Communication & Contact Center Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where CallHippo is headquartered
LocationHeadquarters
- HQ city
- Claymont
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CallHippo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations
Revenue model
- Subscription Plans: SaaS subscription model with monthly and annual billing options. Plans include Office Phone System (for small businesses) and Call Center Solution (for higher usage). Annual plans offer discounted rates but require commitment.
- Per-User Licensing: Billing based on number of user accounts. Monthly plans allow adding/removing accounts as needed. Annual plans require commitment for the contracted period.
- Usage-Based Charges: Airtime and measured usage billed in full-minute increments. Communication charges, carrier fees, and surcharges apply in addition to subscription charges.
- SMS Services: SMS messaging services with per-message pricing varying by country. 2000 SMS/MMS segments per day for approved brands. After fair usage, $0.01/SMS for incoming SMS.
- Virtual Phone Numbers: Purchase and allocation of virtual phone numbers (local, toll-free, mobile) across 50+ countries. Numbers activated within 15 working days after documentation submission.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Small Business (1-50 employees) - Professional phone system with instant setup |
| Subscription | Monthly | Mid-Market (50-500 employees) - Advanced routing, AI features, and integrations |
| Subscription | Annual | Enterprise (500+ employees) - Custom SLAs, SSO, dedicated support, compliance certifications |
Go-to-market motion2 records
Distribution channels7 records
Marketing channels7 records
CallHippo product offering
Product offeringCore offering
CallHippo sells a cloud-based AI-driven business communication platform that combines a virtual phone system (Cloud PBX), global virtual numbers in 50+ countries, and AI agents (AI Voice Agent, AI Sales Agent, AI Phone Agent, AI Voicebot, AI Copilot, AI Chat Agent) for autonomous call handling, lead qualification, and agent coaching. Its offering also includes an omnichannel unified inbox across voice, SMS, WhatsApp, email, chat, Telegram, and Instagram, automated dialers (Power, Auto, Predictive, Parallel), and 100+ integrations with CRM, helpdesk, and collaboration tools, sold on per-seat SaaS subscriptions with usage-based telephony charges.
Product overview
CallHippo is an AI-driven communication automation platform offering a comprehensive suite of cloud-based phone system and call center solutions. The product portfolio centers around a core Business Phone System (Cloud PBX) complemented by AI-powered modules including AI Voice Agent, AI Copilot, and Conversation Intelligence. Additional capabilities include Omnichannel Inbox for unified messaging across voice, SMS, email, and WhatsApp; multiple dialing solutions (Power Dialer, Predictive Dialer, Parallel Dialer); and Global Virtual Numbers in 50+ countries. The platform targets businesses of all sizes from small teams (1-50 employees) to enterprises (500+), with features including 100+ integrations, real-time analytics, call recording, and compliance certifications (SOC 2 Type II, HIPAA, GDPR, ISO 27001).
Differentiator
Problem solved
Functional benefit
Products and services
- Business Phone System
Quantifiable outcome
- 48% increase in revenue reported by customers
- +6 more outcomes
Companies that use CallHippo
Customer profileNamed customers12 records
Segments14 records
Ideal customer profiles3 records
CallHippo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability8 records
Feature10 records
CallHippo partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and major.
- SalesforcecoreSales CRM integration enabling automatic call logging, contact sync, and workflow automation. CallHippo syncs with Salesforce post-call to create action items and trigger follow-up sequences.
- HubSpotcoreCRM integration with HubSpot for contact management, call logging, and sales automation workflows.
- SlackmajorProductivity integration enabling call notifications, summaries, and team communication within Slack channels.
- ZendeskmajorHelpdesk integration for ticket management and customer support workflow automation.
- Microsoft TeamsmajorIntegration with Microsoft Teams for unified communications and collaboration.
- ZapiermajorNo-code automation platform integration enabling connection to 5,000+ apps and custom workflows.
- PipedrivemajorSales CRM integration specifically designed for sales teams, enabling call logging and pipeline management.
- ShopifymajorE-commerce platform integration for order-related communications and customer notifications.
- TwiliocoreTelephony infrastructure provider for voice and messaging services (listed as sub-processor).
- AvoxicoreTelephony infrastructure provider for voice services (listed as sub-processor).
- PilvocoreTelephony infrastructure provider for number management and voice services (listed as sub-processor).
- Voxbone SAcoreGlobal voice and SMS numbering services provider (listed as sub-processor).
- StripecorePayment gateway for processing subscription charges and billing (listed as sub-processor).
- ChargebeecoreSubscription billing and revenue management platform (listed as sub-processor).
- Amazon Web ServicescoreCloud infrastructure provider for server and hosting services (listed as sub-processor).
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
CallHippo competitors and assessment
Company assessmentDirect peers
- JustCall: Cloud-based VoIP and AI-powered customer communication platform targeting SMB and mid-market with virtual numbers, dialers, AI agents, and CRM integrations — the closest head-to-head competitor to CallHippo across product, pricing tier, and target customer.
- Aircall: Cloud-based phone system and CCaaS platform serving SMB and mid-market with global virtual numbers, AI features (Aircall AI), and deep CRM/helpdesk integrations — competing with CallHippo on the same product surface and customer segment.
- Freshcaller (Freshworks): Cloud-based call center software bundled within the Freshworks product suite, targeting SMB and mid-market with phone, messaging, and CRM integrations — comparable to CallHippo's call center suite and integration ecosystem.
- Dialpad: AI-first communications platform combining cloud PBX, CCaaS, and AI voice/chat agents with proprietary AI models — competes with CallHippo on AI-native positioning but serves larger mid-market and enterprise customers.
- CloudTalk: AI-powered cloud calling and contact center software for sales and support teams, offering virtual numbers, dialers, and conversation intelligence — closely comparable to CallHippo's SMB/mid-market positioning and product mix.
- OpenPhone: Modern business phone system for SMBs with shared numbers, SMS/MMS, and lightweight AI features — directly comparable to CallHippo's small-business tier on product simplicity and self-serve onboarding.
Broad incumbents
- RingCentral: Enterprise UCaaS and CCaaS incumbent offering cloud PBX, contact center, and RingSense AI conversation intelligence — overlaps with CallHippo's entire product stack but operates at much larger scale with broader enterprise focus.
- Talkdesk: Enterprise AI-first CCaaS provider offering cloud contact center, AI agents, and industry-specific solutions — competes with CallHippo's Call Center Suite and AI Voice Agent at the enterprise tier with significantly larger R&D investment.
- Five9: Enterprise cloud contact center provider with AI agents, workflow automation, and conversation intelligence — comparable to CallHippo's contact center capabilities but focused on large enterprise and BPO customers.
Others
- Twilio: Communications platform-as-a-service provider supplying telephony APIs (and serving as a sub-processor for CallHippo) — competes indirectly via Twilio Flex and offers the underlying infrastructure CallHippo builds on, creating both partnership and competitive tension.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
CallHippo social profiles
Digital presenceCallHippo compliance and trust
Trust signalCompliance4 records
CallHippo financial estimates
Financial estimateRevenue estimate
Valuation estimate
CallHippo leadership team
Management profileNumber of profiles
Profiles1 record
CallHippo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CallHippo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CallHippo
What does CallHippo do?
CallHippo sells a cloud-based AI-driven business communication platform that combines a virtual phone system (Cloud PBX), global virtual numbers in 50+ countries, and AI agents (AI Voice Agent, AI Sales Agent, AI Phone Agent, AI Voicebot, AI Copilot, AI Chat Agent) for autonomous call handling, lead qualification, and agent coaching. Its offering also includes an omnichannel unified inbox across voice, SMS, WhatsApp, email, chat, Telegram, and Instagram, automated dialers (Power, Auto, Predictive, Parallel), and 100+ integrations with CRM, helpdesk, and collaboration tools, sold on per-seat SaaS subscriptions with usage-based telephony charges.
Is CallHippo a public or private company?
CallHippo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CallHippo founded?
CallHippo was founded in 2016. It employs 51 to 100 people.
Where is CallHippo based?
CallHippo is headquartered in Claymont, United States, in the North America region.
How does CallHippo make money?
Five revenue lines are on record. Subscription Plans are the primary driver. The others are per-User Licensing, usage-Based Charges, SMS Services and virtual Phone Numbers.
Who are CallHippo's main competitors?
Direct peers on record are JustCall, Aircall, Freshcaller (Freshworks), Dialpad, CloudTalk and OpenPhone. Broad incumbents are RingCentral, Talkdesk and Five9. Twilio is listed as an others.
Does CallHippo have an API?
Yes. CallHippo provides API access for developers to integrate and automate communication features. The API enables access to contact management, call functionality, and other communication features. Available at https://web.callhippo.com/api-docs/#/Contact/get_contact__userId_. The platform also offers MCP (Model Context Protocol) integration as indicated in the support documentation mentioning 'Callhippo MCP'. Developer documentation is at web.callhippo.com/api-docs.
What industry is CallHippo in?
CallHippo's product category is Cloud Business Communication & Contact Center Software. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 518 and its SIC code is 4813.