The Salvation Army Aged Care

Name

The Salvation Army Aged Care

Legal name

The Salvation Army Aged Care

Website

https://agedcare.salvos.org.au

Company type

Private

Founded year

1880

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (62412), Other Residential Care Facilities (62399)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industries

Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Facility-Based Respite (Assisted Living/SNF/Memory Care Short Stays) (HLADAKAB), Elder Services & Aging Support (BPAGAEAF), Dementia & Alzheimer’s Respite Care (HSABAGAF)

Keywords

• Aged care services
• Residential aged care
• Home care services
• Retirement living
• Dementia care

Headquarters

HQ city

Redfern

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Government-Funded Home Care (Support at Home): The Salvation Army provides Support at Home services subsidised by the Australian Government. Clients receive funding classifications through My Aged Care assessments and make co-contributions for services. A 10% care management fee applies.
2. Commonwealth Home Support Program (CHSP): Entry-level and low-level support services funded through CHSP for simple practical help such as cleaning, meals, transport, and social support.
3. Self-Funded / Private Care: Self-funding options available for respite care and other services where clients privately fund their care without government subsidies.
4. Salvos Healthlink Allied Health Services: Therapeutic and direct health services for older Australians, available to both individuals and groups. Government subsidised for eligible attendees with self-funding options also available.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

The Salvation Army Aged Care operates 19 residential aged care centres, 6 retirement villages, 1 dedicated respite centre, and home care services across Australia. Services include government-subsidised home care (Support at Home and Commonwealth Home Support Program), 24-hour residential aged care, retirement living communities, short-term respite care, and allied health services through Salvos Healthlink. The organisation provides person-centred care for older Australians including those with dementia, mental health needs, and complex care requirements.

Product overview

The Salvation Army Aged Care operates a comprehensive portfolio of aged care services across Australia, consisting of 19 residential aged care centres, 6 retirement villages, 1 dedicated respite centre (Burrangiri), and home care services nationwide. The core service offerings include Home Care (through Support at Home and Commonwealth Home Support Programs), Residential Aged Care, Retirement Living, and specialised services such as Salvos Healthlink Allied Health Clinic providing podiatry, physiotherapy, and other therapeutic services. The organisation also offers distinct care models including the Butterfly Household Model of Care for dementia (acquired from Dementia Care Matters in 2017), My Mindfulness for mental health care, and the Food Glorious Food hospitality program. Connectivity programs like WindowConnect and GrandPals support resident engagement, while the Hope and a Future project extends the organisation's community impact internationally.

Differentiator

Problem solved

Functional benefit

Brands

• Salvos Home Care: In-home care services supporting older Australians to live independently, offering Support at Home and Commonwealth Home Support Program services.
• Salvos Healthlink
• Burrangiri Aged Care Respite Centre

Products and services

• Home Care Government-accredited provider of subsidised home care services supporting older Australians in their own homes with everyday tasks and complex care needs. Services include clinical care, domestic assistance, social support, transport, gardening, and home maintenance.
• Residential Aged Care Permanent homes for older Australians requiring ongoing help with everyday tasks or healthcare, offering 24-hour care with holistic, person-centred support delivered by expert teams working with families and healthcare professionals. Includes dementia care, mental health support, and palliative care.
• Retirement Living Maintenance-free lifestyle in vibrant retirement communities, offering downsizing opportunities with secure community living and easy access to support services as care needs change.
• Burrangiri Aged Care Respite Centre A dedicated ACT health site providing short-term care for older Australians including day respite (Monday to Friday, 9am to 3pm) and overnight respite (up to 3 weeks). An ACAT assessment is not required to access care.
• Salvos Healthlink Allied Health Clinic An Allied Health clinic in Modbury, South Australia providing therapeutic and direct health services including podiatry, physiotherapy, remedial massage therapy, hydrotherapy, strength and balance exercises, and falls prevention for older Australians living in the community.
• Support at Home Program Government-subsidised home care program (replacing Home Care Packages) for people with higher or ongoing care needs, offering a wider range of services, more flexibility and greater funding levels than entry-level programs. A 10% care management fee applies.
• Commonwealth Home Support Program (CHSP) Entry-level or low-level support program providing simple, practical help such as cleaning, meals, transport, and social support for older people in NSW, QLD and ACT.
• Adult Day Care Stimulating social environment for older Australians while giving caregivers a break, offered through dedicated respite centre partnerships.

Quantifiable outcome

• 98% resident satisfaction achieved through My Mindfulness mental health model at Montrose
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Four partnerships are on record, tiered minor and core.

• NorthcottminorStrategic or Co-development Partner · 5 February 2024Partnership between Macquarie Lodge Aged Care Centre and Northcott (disability service provider) for work experience and employment pathways. Northcott customers with disabilities work on grounds maintenance at Macquarie Lodge to build employment skills. Part of Citi Foundation grant-funded project enhancing work and study services.
• Australian Government Department of HealthcoreOthersGovernment funding partnership supporting Salvos Healthlink allied health services for eligible attendees. Services provided are supported by the Australian Government Department of Health for people aged 65+ or 50+ for Aboriginal/Torres Strait Islander people.
• My Aged CarecoreOthersGovernment-mandated assessment and referral system. All clients must first be registered with My Aged Care to access government subsidised home care services. Assessment determines eligibility and funding classification levels.
• ACAT (Aged Care Assessment Team)coreOthersACAT assessment not required for Burrangiri Respite Centre, though they can assist with arranging assessment on-site if required. For residential aged care, ACAT assessment is required to determine care needs and funding.

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Opal HealthCare: One of Australia's largest residential aged care operators with 80+ communities across NSW, VIC, QLD, SA and WA. Direct peer: operates a comparable multi-state residential aged care portfolio with a mix of clinical and dementia care, targeting similar older Australian resident segments.
• Uniting (Uniting AgeWell): Faith-based, not-for-profit aged care provider operating residential care, retirement living, and home care across Victoria, New South Wales, and the ACT. Direct peer: same faith-based mission-driven model, comparable multi-state aged care portfolio, and similar dependence on government funding programs.
• Regis Healthcare: ASX-listed residential aged care provider with ~70 homes across Australia. Direct peer: comparable large-scale residential aged care footprint, dementia and high-care services, and Australian government-funded operating model.
• Bolton Clarke: Not-for-profit provider formed from the merger of RSL Care and Royal District Nursing Service, operating retirement villages, residential aged care, and home care across Australia. Direct peer: similar integrated home care + residential + retirement portfolio and similar mission-driven, not-for-profit orientation.
• Catholic Healthcare: Not-for-profit Catholic mission-driven aged care provider delivering residential care, home care, retirement living, and allied health across NSW, QLD, and VIC. Direct peer: similar integrated aged care portfolio, mission-driven brand, and reliance on Commonwealth Home Support and residential aged care funding.
• Estia Health: ASX-listed residential aged care operator with 70+ homes across NSW, VIC, SA, QLD and TAS. Direct peer: comparable multi-state residential aged care footprint serving similar older Australian demographic under the same Commonwealth funding model.
• Mercy Health (Aged Care): Catholic mission-driven provider operating residential aged care, home care, and retirement living across VIC, NSW, QLD, WA and ACT. Direct peer: similar values-based operating model, comparable residential + home care portfolio across multiple states.
• BaptistCare: Faith-based, not-for-profit aged care provider with residential care, retirement living and home care services across NSW, ACT, WA and VIC. Direct peer: comparable mission-driven positioning, similar mix of residential care and home care, similar dependence on government subsidy programs.

Regional players

• Southern Cross Care: Not-for-profit aged care and retirement living provider with state-based entities (NSW/ACT, QLD, SA, VIC, TAS, WA). Comparable regional peer operating residential aged care, retirement villages, and home care services in similar mission-driven, government-funded model.

Broad incumbents

• Bupa Aged Care Australia: Subsidiary of global healthcare insurer Bupa, operating residential aged care and some retirement villages across Australia. Broad incumbent: substantially larger and broader healthcare footprint, but overlaps directly with Salvos on residential aged care service delivery for older Australians.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/TheSalvationArmyAgedCare
• LinkedInlinkedin.com/company/salvos-aged-care
• Instagraminstagram.com/salvosagedcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Salvation Army Aged Care