What MedScope does

MedScope, operating as MedScope America Corporation, is the Long-Term Services and Support (LTSS) division of Medical Guardian and a specialized provider of Personal Emergency Response Systems (PERS) for the Medicaid market. Founded in 1999 and headquartered at 1818 Market St, 12th Floor in Philadelphia, PA, the company serves 625,000+ members across 47 states through partnerships with 1,000+ government programs, managed care organizations (MCOs), Medicaid Waiver agencies, and care managers. Its product portfolio spans five PERS device categories — wrist wearables (MGMini Lite), mobile GPS devices (MGMini), smartwatch (MGMove), and home systems (MGHome Cellular Video and MGHome Landline Video) — all connected to a 24/7/365 monitoring center that handles 1.6 million alarms annually and resolves 90% of emergencies without EMS dispatch. The devices operate across AT&T, Verizon, and Wi-Fi networks, with optional fall detection and multilingual operator support in 200+ languages.

Underlying the device fleet is a layered technology stack: a Care Manager Portal (CareManager360) for real-time referral tracking and member data, an AI-powered engagement platform (MGEngage360) that conducts Social Determinants of Health screenings and preventive-care adherence checks through the device, and optional Remote Patient Monitoring (RPM) peripherals for vitals capture. MedScope is described as one of only two PERS providers fully compliant with HIPAA, SOC 2, and PCI standards, including third-party audits and penetration testing, and it operates a 650+ professional in-home installer network that enables 99% same-day referral processing and a 5-day average installation time.

MedScope's revenue model combines recurring monthly monitoring subscriptions with hardware device sales and replacement, offered at $0 installation with free device replacements under quote-based pricing for Medicaid and managed care programs. The go-to-market is exclusively B2B: care managers and MCOs submit referrals through the CareManager360 portal, phone, email, or fax, and MedScope delivers devices via professional installation. Marketing is conducted through weekly educational webinars, blog content focused on LTSS management and fall prevention, and a partner portal, with no direct-to-consumer retail channel.

Name

MedScope

Legal name

MedScope America Corporation

Website

https://medscope.org

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

MedScope, the LTSS division of Medical Guardian, provides Personal Emergency Response Systems (PERS) and AI-enabled member engagement to Medicaid managed care organizations, waiver agencies, and care managers across 47 U.S. states.

Ownership category

akta.pro rank

Product category

Personal Emergency Response Systems (PERS) and Monitoring Services

NAICS

Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Fall Detection, Safety & Emergency Response (PERS, Smart Home Health Sensors) (HLAHACAG)

akta.pro secondary industries

Personal Emergency Response (PERS) & Medical Alert Monitoring (HSAHAAAL), Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE), Clinical-Grade Vital Signs Monitoring (ECG, SpO2, BP, Temp, Respiration) (HLACAPAI)

Keywords

• Personal emergency response
• Medical alert systems
• Medicaid LTSS services
• Remote patient monitoring
• Fall detection devices

Headquarters

HQ city

Paoli

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. PERS Device Monitoring Services: Recurring monthly monitoring services for Personal Emergency Response Systems including 24/7 emergency response, fall detection, and care manager reporting
2. PERS Device Hardware: Sale and provision of wearable PERS devices including wrist wearables, necklaces, belt clips, and smartwatches with $0 installation fee and free device replacements

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

MedScope provides Personal Emergency Response Systems (PERS) and 24/7 emergency monitoring services to Medicaid LTSS and Home-Based Community Services programs. Its portfolio includes wrist wearables, a smartwatch PERS, mobile GPS-enabled devices, and home-based devices with cellular or landline connectivity and optional video, supported by professional in-home installation, a Care Manager Portal for real-time reporting, and an AI-powered engagement platform (MGEngage360). The company sells exclusively through B2B partnerships with managed care organizations, Medicaid Waiver agencies, and care managers serving older adults and people with disabilities.

Product overview

MedScope is a division of Medical Guardian providing Personal Emergency Response Systems (PERS) and engagement services for Medicaid LTSS and Home-Based Community Services. The product portfolio includes four distinct PERS device categories: (1) Wrist wearables - MGMini Lite with up to 7-day battery and fall detection; (2) Smartwatch - MGMove with weather updates and step tracking; (3) Mobile PERS - MGMini with GPS for necklace or belt clip wear, operating on AT&T/Verizon networks; (4) Home PERS - MGHome Cellular Video and MGHome Landline Video with 32-hour battery backup. These devices are supported by 24/7/365 monitoring, AI-powered MGEngage360 engagement platform, Care Manager Portal for real-time tracking, and optional fall detection. The architecture is a unified device ecosystem with modular service layers - all devices connect to the same monitoring center and feed data into the shared Care Manager Portal, while MGEngage360 and RPM peripherals add engagement and health monitoring capabilities on top of the core emergency response functionality.

Differentiator

Problem solved

Functional benefit

Brands

• MGEngage360: A stackable solution for conducting Social Determinants of Health (SDOH) screenings, checking preventive care adherence, and providing reminders through the PERS device.
• MGHome Cellular Video
• MGHome Landline Video
• MG Mini Lite
• MGMove
• MGMini

Products and services

• MGMove Smartwatch MedScope's smartwatch PERS device that keeps users safe and connected, featuring real-time weather updates, step-counting, goal setting, and progress tracking with up to 7-day battery life, intended for older adults, chronic condition patients, and people with disabilities served through Medicaid LTSS programs.
• MGHome Cellular Video Home-based PERS device that connects via cellular network and includes video capability, allowing members to initiate an emergency call to the 24/7 monitoring center with two-way video communication, designed for Medicaid LTSS members needing in-home coverage.
• MGHome Landline Video Home-based PERS device that connects via a traditional landline phone jack and electrical outlet, offering video capability, 9-1-1 certified response operators, and a 32-hour battery backup for power outages, intended for Medicaid members preferring or requiring landline-based home coverage.
• MGMini Lite Lightest, smallest, and most comfortable wrist-wearable PERS device, weighing about half of typical PERS devices, offering automatic fall detection and up to 7-day battery life with proactive low-battery alerts at 20% and water resistance for shower use, designed for Medicaid LTSS members.
• MGMini Mobile PERS Mobile PERS device offered as a necklace or belt clip that weighs 1.3 oz and includes enhanced GPS and fall detection, summoning help with two-way voice communication anywhere in the continental United States via AT&T or Verizon networks, intended for Medicaid members needing on-the-go emergency response.
• 24/7/365 Monitoring Award-winning monitoring service with operators handling over 1.6 million alarms annually, 95% of calls answered in under 3 seconds, and 90% of emergencies resolved without EMS dispatch, available to care partners and Medicaid members as the core subscription service behind MedScope PERS devices.
• MGEngage360 AI-powered engagement platform that transforms PERS into a proactive member outreach tool, using an AI Engine plus a Wellness Team to conduct Social Determinants of Health (SDOH) screenings, check preventive care adherence, and deliver reminders and educational content directly through the PERS device.
• Care Manager Portal Web-based portal for care managers and MCOs to submit referrals and view real-time member data including button presses, fall detections, and low-battery alerts, providing comprehensive member management and analytics reporting.
• Connected Vitals Peripherals (RPM) Optional Remote Patient Monitoring bolt-on that provides comprehensive support through connected health peripherals for member vital signs monitoring, supporting full kitting or BYOD monitoring for Medicaid care management programs.
• Professional In-Home Installation Nationwide in-home PERS device installation service delivered by a network of 650+ professional installers rather than self-installation, ensuring member devices are set up correctly and care manager referrals are completed with a 5-day average installation time.

Quantifiable outcome

• 90% of emergencies resolved without EMS dispatch
• +4 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature9 records

Partnerships

One partnership is on record.

• Medical GuardiancoreStrategic or Co-development PartnerMedScope is the LTSS (Long-Term Services and Support) division of Medical Guardian. Medical Guardian is the leading provider of Personal Emergency Response Systems, and MedScope specializes in serving Medicaid partners and their members within this broader organization.

Scale indicators17 records

Recent moves6 records

Direct peers

• MobileHelp: PERS provider specializing in mobile and GPS-enabled emergency response devices for active seniors. Comparable on the mobile PERS product line and falls-detection capability.
• Medical Guardian: MedScope's parent company and a leading direct-to-consumer PERS provider. Medical Guardian offers overlapping device hardware, monitoring, and fall-detection capabilities but targets the consumer/DTC market rather than Medicaid MCOs, making the two divisions of the same corporate family highly comparable on product and operations.
• Connect America: One of the largest PERS and connected-health providers in the U.S., serving both consumer and healthcare-channel customers including MCOs and Medicaid waiver programs. Directly comparable to MedScope on PERS devices, 24/7 monitoring, and B2B healthcare distribution.
• Life Alert: Iconic U.S. PERS provider offering home and mobile emergency response devices with 24/7 monitoring. Direct competitor on core PERS functionality, though Life Alert focuses almost exclusively on the consumer/DTC market rather than Medicaid MCOs.
• Bay Alarm Medical: Established PERS provider offering in-home and mobile/GPS devices with fall detection and 24/7 monitoring. Comparable on product portfolio and form factors, competing in similar end markets though primarily via consumer channels.
• LifeStation: U.S. PERS provider offering home, mobile, and smartwatch-style devices with monitoring services. Directly comparable to MedScope on product breadth and target end-user (seniors needing emergency response).
• VRI (Valued Relationships Inc.): Provider of PERS, medication management, and remote patient monitoring services with strong presence in Medicaid waiver and state-managed programs. Directly comparable on the Medicaid/government-channel PERS and RPM focus.

Broad incumbents

• ADT Health: Healthcare/PERS division of ADT, a large home security incumbent. ADT Health offers medical alert systems as part of a broader home security and connected-home portfolio, comparable on PERS functionality but with much wider scope and DTC marketing reach.
• Philips Lifeline (now Connect America Lifeline): Long-standing PERS brand originally launched by Philips and now operated under Connect America. Comparable on home and mobile PERS offerings with established brand recognition among seniors and care professionals.

Emerging players

• Aloe Care Health: Smart PERS and elder-care platform offering voice-activated in-home devices with caregiver dashboards. Partial overlap with MedScope's Care Manager Portal and connected-home strategy, focused on tech-forward caregivers and family members.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/medscopeamerica
• LinkedInlinkedin.com/company/medscope-america-corp

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MedScope