Selectability

What Selectability does

Selectability is a not-for-profit registered charity (ABN 27 174 635 449) that delivers mental health, suicide prevention, NDIS disability support, aged care, and child and family care services across regional, rural and remote Queensland, Australia. Founded in 1996 as SOLAS and rebranded to selectability in 2019, the organisation operates from head office in Townsville with a footprint of 18 regional locations stretching from Cairns in the north to Rockhampton in the south, and west to Mount Isa and east to Palm Island. Service delivery is organised around four pillars: NDIS-funded supports (support coordination, supported independent living, individual support, group activities, psychosocial recovery coaching, medium-term accommodation, short-term respite); wellbeing and psychosocial programs (Mental Health Hubs, Clubhouses, BikeSheds, Commonwealth Psychosocial Support, Universal Aftercare, Wadda Mooli crisis support, selectwellbeing, Voices of Hope); aged care services; and child and family care. A workforce of more than 1,000 employees supports more than 3,000 recipients, with community-based programs delivered through physical hubs, clubhouses and outreach services supplemented by transport vans that remove access barriers in regional areas.

The underlying operating model is labour-intensive and facility-anchored rather than technology-driven: there are no proprietary software products, no app or API surface, and no disclosed AI capabilities. Service quality and compliance are governed by NDIS registration (4050002440) and ongoing NDIS audits. Selectability's revenue is generated primarily from NDIS package funding (priced according to the NDIS Price Guide), federal and state government funding for mental health, suicide prevention and psychosocial programs, federal aged care program funding, and a smaller donations and charitable grants stream. Marketing and referral channels emphasise community engagement through website content, social media, YouTube testimonials, regional radio, community events and Google reviews. Recent strategic activity has been focused on geographic and vertical expansion, including new Mental Health Hubs in Rockhampton, Burdekin, Moranbah and Richmond, aged care launches in Aurukun and the Lower Gulf, the acquisition of the Gulfland Motel for remote delivery infrastructure, and a board refresh with Danielle Hornsby appointed Chair in 2025.

Name

Selectability

Legal name

Selectability

Website

https://selectability.com.au

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Selectability is a Queensland-based not-for-profit charity delivering mental health, suicide prevention, NDIS disability, aged care and child and family services across 18 regional, rural and remote Queensland regions through 1,000+ staff serving more than 3,000 recipients.

Ownership category

akta.pro rank

Product category

Community Mental Health and Disability Support Services

NAICS

Individual and Family Services (6241), Residential Intellectual and Developmental Disability Facilities (62321), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industry

Inclusive Group Care & Peer Inclusion Facilitation (HSAAAIAN)

Keywords

• Mental health services
• Suicide prevention support
• NDIS disability support
• Aged care services
• Child and family care

Headquarters

HQ city

Aitkenvale

HQ country

Australia

HQ region

Oceania

Offices18 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. NDIS Funded Services: Revenue generated through National Disability Insurance Scheme (NDIS) funding for disability support services including supported independent living, support coordination, group activities, and individual support.
2. Government Funded Mental Health Programs: Funding from federal and state government for mental health, suicide prevention, and psychosocial support programs across regional Queensland.
3. Aged Care Services: Aged care service delivery funded through government aged care programs.
4. Donations and Charitable Funding: Donations from the public and charitable grants to support programs and services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Selectability is a not-for-profit charity that provides mental health, suicide prevention, NDIS disability, aged care, and child and family support services to more than 3,000 recipients across 18 regions in regional, rural, and remote Queensland. Its core offerings include Mental Health Hub programs, Clubhouses, BikeSheds, Commonwealth Psychosocial Support, Universal Aftercare, selectwellbeing, Wadda Mooli crisis support, Voices of Hope, NDIS Support Coordination, Supported Independent Living, Psychosocial Recovery Coaching, Individual Support, Group Activities, Medium Term Accommodation, Short Term Respite, Aged Care Services, and Child & Family Care.

Product overview

Selectability is a not-for-profit charity providing mental health, suicide prevention, and NDIS disability support services across regional, rural, and remote Queensland. The organization operates as a multi-service platform offering Mental Health Hub programs, Clubhouse programs, BikeSheds, Commonwealth Psychosocial Support, Universal Aftercare, Voices of Hope, Wadda Mooli, and selectwellbeing as its core wellbeing programs. These are complemented by NDIS services including Support Coordination, Supported Independent Living (SIL), Psychosocial Recovery Coaching, Individual Support, Group Activities, Accommodation services, Medium Term Accommodation, and Short Term Respite. The organization also provides Aged Care Services and Child & Family Care. With a workforce of 1,000+ employees supporting more than 3,000 recipients across 18 regions, Selectability delivers person-centered support through physical locations and outreach services, focusing on community connection, skill development, and mental wellbeing.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Hub Program Community-based mental health support hub providing flexible, accessible services for individuals seeking mental wellbeing support in regional Queensland.
• Clubhouse Program Psychosocial rehabilitation program helping regional Queenslanders stay connected to their community, make friends, learn new skills, and improve mental wellbeing through group activities.
• BikeSheds Community-based bike maintenance and riding program that creates opportunities for social connection, skill-building, and physical activity in a relaxed supportive environment.
• Commonwealth Psychosocial Support (CPS) Free non-clinical support for people with severe mental illness who are not accessing NDIS, providing psychosocial recovery-focused assistance.
• Universal Aftercare Post-crisis support service providing ongoing assistance to individuals after a mental health crisis, helping maintain recovery and prevent relapse.
• Wadda Mooli Crisis support space providing immediate assistance and a safe environment for individuals experiencing mental health crises.
• selectwellbeing Wellbeing program offering structured support for individuals to improve their mental health and build resilience.
• Voices of Hope Group singing/music program designed to reduce loneliness and improve mental wellbeing through creative expression and community connection.
• NDIS Support Coordination Expert guidance and coordination to help NDIS participants navigate their plans, connect with service providers, and achieve their goals.
• Supported Independent Living (SIL) Residential support services helping people with disability live independently in shared or individual living arrangements.
• Psychosocial Recovery Coaching Specialized coaching support for people with psychosocial disability to develop skills and strategies for recovery and daily living.
• Individual Support Personalized one-on-one support including daily living skills, community access, transport, and assistance with appointments.
• Group Activities Organized group programs offering social connection, skill development, and recreational activities across regional Queensland.
• Medium Term Accommodation Temporary housing solutions for NDIS participants between permanent accommodation arrangements.
• Short Term Respite Temporary care breaks for carers and participants, providing support and activities in a different environment.
• Aged Care Services Support services for older Australians including personal care, daily living assistance, and community connection programs.
• Child & Family Care Family support services providing assistance with child safety, wellbeing, and family stability in regional communities.

Quantifiable outcome

• 3,000+ people supported across NDIS, mental wellbeing, child and family services, and aged care
• +1 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered minor and core.

• Online Peer Support ServiceminorStrategic or Co-development Partnerselectability partners with an online peer support service to increase reach and provide additional support options for recipients across their footprint.
• Community Mental Health Australia (CMHA)coreStrategic or Co-development Partnerselectability partners with Community Mental Health Australia to deliver new projects and initiatives, strengthening the mental health sector network across Australia.
• WorkwaysminorGTM or Marketing Partnerselectability and Workways partnership to get regional Queenslanders job ready, combining employment support with wellbeing services.
• Team JeffersonminorGTM or Marketing Partnerselectability and Team Jefferson join forces to raise money and awareness for mental health through collaborative community events.
• PCYC (Police Citizens Youth Clubs)minorStrategic or Co-development PartnerCollaboration with PCYC for youth programs, including visits from Rugby League great Gordon Tallis with selectability's ILC program on Palm Island.

Scale indicators4 records

Recent moves15 records

Expansion highlights5 records

Direct peers

• Wellways Australia: Not-for-profit mental health, disability, and community services provider across Australia. Closely comparable in NDIS services, psychosocial recovery coaching, and community-based mental health programs.
• Flourish Australia: NFP psychosocial disability and mental health provider operating Clubhouse programs, NDIS services, and community-based mental health support nationally — directly mirrors selectability's Clubhouse and psychosocial service model.
• Neami National: Australian not-for-profit mental health and psychosocial support provider delivering community-based services across multiple states. Comparable in mission, service mix (mental health, NDIS, suicide prevention), and NFP funding model.
• Open Minds Australia: Queensland-based NFP delivering NDIS, mental health, and community support services. Comparable in geographic overlap, NDIS service mix, and psychosocial recovery coaching offerings.
• Lives Lived Well: NFP delivering alcohol/drug, mental health, and psychosocial support across Queensland and other states. Comparable in regional Queensland presence and psychosocial recovery programming.
• Mind Australia: Major Australian NFP focused on mental health and psychosocial disability support, with NDIS registration and Clubhouse programs. Direct overlap in psychosocial recovery, NDIS support coordination, and Clubhouse delivery model.
• Richmond Wellbeing: Western Australia-based NFP providing psychosocial support, NDIS services, and Clubhouse programs. Comparable in service portfolio and psychosocial disability focus, though operating in a different geography.

Broad incumbents

• Mission Australia: Large national NFP providing housing, mental health, disability, and community services. Comparable in broad social service portfolio and government funding reliance, but at much larger scale and across broader service lines.
• Each (formerly EACH): Large NFP delivering NDIS, mental health, aged care, and child/family services across Victoria and beyond. Comparable in multi-vertical NFP service model and NDIS/aged care funding dependency.
• UnitingCare Queensland: Large Queensland-based NFP delivering aged care, disability, mental health, and community services. Comparable in Queensland regional presence and multi-vertical social service model, but operates at significantly larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@selectability1
• Facebookfacebook.com/selectability
• LinkedInlinkedin.com/company/selectability
• Instagraminstagram.com/selectability__

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Selectability