Voicent

What Voicent does

Voicent Communications Inc. is a privately held, Mountain View-based software vendor that builds an omni-channel communication platform combining voice (auto/predictive/progressive/preview dialers, IVR, Flex PBX), SMS/text, and email with a built-in CRM, marketing and sales automation, and call-center management (ACD, whisper coaching, dropped-call monitoring). Underlying technology is SIP/VoIP-based, deployed either as on-premise Windows software (buy-once-own-for-life perpetual licenses starting around $249 and reaching $4,799 for bundles) or as a hosted Voicent Cloud subscription ($19/user/month annually or $29 monthly), with usage-based calling credits (4¢ down to 1¢ per minute) and a proprietary 30/6 billing increment. The company extends reach via a BYOS (Bring Your Own Service) model that integrates with Twilio, RingCentral, CallCentric, Broadvoice, Nextiva, ViaTalk, Localphone, Gradwell, and FreshTel, and supports STIR/SHAKEN caller verification for outbound compliance.

The company serves SMBs through large enterprises running 1–500-agent operations across verticals including automotive (Sunrise Toyota), services (SPI Global, PGS), healthcare/nonprofits (Senior Life Circle), and technology (On-Duty Data Center), with stated presence in 50+ countries. Go-to-market is hybrid: a product-led free trial (no credit card or email required for on-premise downloads), an e-commerce storefront for perpetual licenses, dedicated account managers for cloud and enterprise deployments, and earned media coverage in ABC News, Wall Street Journal, New York Times, NPR, Fox News, and Huffington Post. The firm has been bootstrapped and profitable for approximately two decades with a 1–10 person headcount and a single Mountain View office; founder and CEO Joe Wu leads the company, with no disclosed institutional investors, acquisitions, or M&A activity.

Name

Voicent

Legal name

Voicent Communications Inc.

Website

https://voicent.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Voicent Communications Inc. is a bootstrapped Mountain View-based software vendor that builds an integrated omni-channel call-center platform (auto/predictive dialers, IVR, PBX, built-in CRM, SMS and email automation) sold as on-premise perpetual licenses or cloud subscriptions to SMBs through 500-agent enterprises across 50+ countries.

Ownership category

akta.pro rank

Product category

Call Center & Communication Software

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Voice Calling (VoIP) Apps (BPAMACAC), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

• Call center software
• Predictive dialer
• Interactive voice response
• Auto dialer
• Omni-channel communication

Headquarters

HQ city

Mountain View

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Cloud Subscription: Monthly or annual subscription for cloud-hosted platform. Yearly plan at $19/user/month, monthly at $29/user/month. Base plan includes CRM, outbound dialers, and 2 outbound voice channels.
2. Usage-based Calling Credits: Pay-per-minute calling with credit packages ranging from 4¢/min (pay-as-you-go) down to 1¢/min for high-volume 2¢ plan ($130/month). BYOS plans offer 50% usage fee reduction. Text messages use 2 credits each.
3. On-premise Software Licenses: One-time perpetual license purchases for on-premise software. Individual product licenses range from $249 (TTS Plugin) to $4,799 (Appointment Reminder), with bundles for complete solutions. No monthly or per-call fees.
4. Professional Services: Setup services ($199-$499 depending on edition), product training ($149), and per-incident support ($185/hour). Annual support at 30% of purchase or $99/month minimum.
5. Optional Add-ons: Additional channels ($7/channel), caller IDs ($2/ID/month), workflow automation ($99/account), email campaigns ($5/user), call center management ($10/user).

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Voicent develops and sells an integrated omni-channel communication software platform that combines auto and predictive dialers, IVR, virtual PBX, built-in CRM, and sales/marketing automation across voice, SMS, and email. The offering is delivered either as a cloud subscription service or as on-premise software sold via perpetual licenses, and is targeted at call centers, sales teams, and customer service operations of SMBs through large enterprises.

Product overview

Voicent is an all-in-one communication software platform providing integrated voice, text, and email solutions for call centers, sales, marketing, and customer service. The product portfolio includes core communication tools (Auto Dialer, Predictive Dialer with multiple dialing modes, IVR Studio, Flex PBX, and built-in Voicent CRM) complemented by specialized modules for appointment reminders, phone/SMS surveys, bulk SMS marketing, and email marketing. Voicent offers complete call center solution packages (Outbound, Inbound, and Blended Call Centers) with management tools including whisper coaching, agent reporting, and workflow automation. The platform is available as on-premise software (buy-once-own-for-life licensing) or as Voicent Cloud hosted service. Third-party integrations include Twilio for SMS and multiple VOIP providers (CallCentric, RingCentral, Broadvoice, Nextiva, ViaTalk, Localphone, Gradwell, FreshTel) via BYOS. The platform supports SIP-based connectivity to various PBX systems and offers developer APIs for SMS integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Auto Dialer Automated outbound calling software that dials contacts from a list, delivers pre-recorded voice messages, supports press-1 detection for live transfers, and manages caller ID and do-not-call settings. Targeted at sales, marketing, and outreach teams that need to automate high-volume voice campaigns.
• Predictive Dialer Professional multi-mode dialer with predictive, progressive, preview, power, and manual dialing algorithms that maximize agent connect rates while filtering busy signals, answering machines, and disconnected lines. Designed for call center operations managing agent productivity.
• IVR Studio Visual IVR design and development tool for creating phone menus, surveys, and automated attendant applications without programming, with full developer support for custom IVR apps, database access, and email/website integration. Used by organizations building custom interactive voice response flows.
• Voicent CRM Built-in CRM that automatically tracks customer and caller information, provides screen pops on connected calls, supports website tracking, and manages activity history. Targeted at sales and service teams needing integrated contact management with dialer and communication tools.
• Flex PBX Virtual IP PBX system delivering virtual receptionist, music on hold, touch-tone menus, and extensions as a complete business phone system. Designed for small and medium businesses needing a software-based alternative to hardware PBX.
• Appointment Reminder Automated appointment reminder solution that sends voice, SMS, and/or email reminders to clients and collects confirmations through the same channels. Targeted at healthcare, automotive, and service businesses that want to reduce no-shows.
• Phone Surveys Automated phone survey software supporting outbound and inbound surveys with multi-level question flows, automatic response collection, and real-time results reporting. Used by organizations conducting polling, customer satisfaction surveys, and research.
• Text/SMS Surveys Multi-level text/SMS survey software with branching logic, automatic responses, CRM integration, and real-time results, capable of simultaneous text-message sending from a single computer. Targeted at marketers and researchers running mobile-first surveys.
• Bulk SMS (BroadcastBySMS) Mass text messaging solution for sending SMS campaigns to multiple recipients simultaneously, including dedicated phone numbers for 2-way texting and auto-responder capabilities. Used for SMS marketing campaigns, alerts, and notifications.
• Email Marketing (BroadcastByEmail) Email marketing campaign software integrated with Voicent's call center tools for coordinated multi-channel outreach. Designed for marketers coordinating email with voice and SMS campaigns.
• Outbound Call Center Complete outbound call center solution combining autodialers, predictive dialing, sales automation, and campaign management tools for high-volume outbound sales and outreach. Suited to telemarketing and sales operations.
• Inbound Call Center Inbound call center solution combining IVR, ACD routing, virtual receptionists, and customer service tools to handle incoming calls efficiently. Targeted at support and service teams managing inbound volumes.
• Blended Call Center Unified solution combining inbound and outbound call center capabilities, including skills-based routing, ACD, and whisper coaching, for organizations running both customer service and outbound sales on a single platform.
• Voicent Gateway Telephony gateway enabling VoiceXML applications and SMS connectivity, providing API access for external integrations and custom application development. Sold to developers and integrators building VoiceXML or SMS-based applications on Voicent infrastructure.
• Text-to-Speech Plugin Multilingual text-to-speech plugin converting text to computer-generated voices in real time across English, Spanish, Italian, Chinese, German, Greek, Japanese, French, and other languages. Sold as a $249 one-time license add-on for personalized voice messages and dynamic information delivery.
• Voicent Cloud Cloud-hosted version of the Voicent communication platform providing all-in-one CRM, auto dialers, predictive dialers, IVR, inbound/outbound call center, marketing automation, and sales automation on a subscription basis. Suited to customers wanting hosted access without on-premise installation.
• Enterprise Setup Service Full remote setup service for Enterprise Edition customers including system check, VoIP configuration, network setup, Remote Agent configuration, and license activation, sold at $499 per engagement.
• Professional Setup Service Full remote setup service for Professional or Standard Edition customers, including test calls and software configuration, sold at $199 per engagement.
• Annual Support Contract Annual support contract priced at 30% of total purchase or $99/month minimum, including free upgrades, free remote support, free email/phone support, free license transfers, and free maintenance for on-premise customers.
• Product Training Service One-on-one product training delivered by Voicent support staff, priced at $149 for one product, helping customers accelerate adoption of Voicent software.

Quantifiable outcome

• Up to 50% savings on calling costs through 30/6 billing vs per-minute rounding
• +4 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability2 records

Feature11 records

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Genesys: Large enterprise contact-center platform providing omnichannel routing, IVR, workforce engagement, and outbound dialing. Broad incumbent competitor to Voicent in mid-market and enterprise call-center deals.
• Twilio: Communications APIs platform whose Elastic SIP Trunking and Flex contact-center product overlap with Voicent's telephony and dialer stack. Also functions as a key infrastructure partner via Twilio SMS integration.
• RingCentral: Public UCaaS and contact-center incumbent offering cloud PBX, voice, messaging, and contact-center as part of a broader portfolio. Already a SIP-integration partner (BYOS) of Voicent and a broad incumbent in Voicent's space.

Direct peers

• Convoso: Outbound contact-center and predictive dialer software focused on sales and lead-generation campaigns. Closely comparable to Voicent's predictive dialer and outbound call center solution packages.
• 8x8: Unified communications and contact-center provider offering cloud PBX, voice, IVR, and outbound dialing functionality. Overlaps heavily with Voicent's combined PBX + call-center positioning.
• PhoneBurner: Power dialer and outbound sales productivity platform with CRM integration. Direct overlap with Voicent's predictive/power dialer capabilities for SMB sales teams.
• Aircall: Cloud-based phone system and call center built for SMBs, with IVR, call routing, and CRM integrations. Closest SMB-market competitor to Voicent's hosted telephony and outbound dialing offering.
• Dialpad: AI-powered cloud communications and contact center platform offering voice, messaging, and real-time transcription. Competes with Voicent in cloud-hosted PBX and outbound call center for SMB and mid-market.
• Five9: Public cloud contact-center-as-a-service provider offering inbound/outbound voice, IVR, predictive dialing, and workforce engagement. Most direct competitor to Voicent in the hosted call-center space, though at significantly larger enterprise scale.
• Talkdesk: AI-first cloud contact center platform serving SMB through enterprise with predictive dialing, IVR, and CRM integrations. Directly competes with Voicent in the cloud-hosted outbound and blended call-center category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/voicentsoftware
• Xx.com/voicent
• Facebookfacebook.com/Voicent
• LinkedInlinkedin.com/company/voicent

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voicent