Shipping and Handling

What Shipping and Handling does

Shipping and Handling (Fulfillment Shipping and Handling, Inc.) is a privately held third-party logistics (3PL) provider headquartered in Jacksonville, Florida, specializing in ecommerce order fulfillment, warehousing, and value-added logistics services for small and mid-sized businesses. The company operates across both B2B and B2C channels, serving a horizontal mix of verticals that includes fragrances, photography accessories, medical devices, vitamins, automotive, industrial safety, pool supplies, and pharmaceuticals. Named customer logos are predominantly SMBs (Fotostrap, Next Science, EarthYK, Milton-Lloyd, Icemule, Building Blocks Vitamins, Leslies Pool, Lockmed) with LMI Solutions as an enterprise distribution center case study. Operations span three Jacksonville warehouses totaling more than 170,000 square feet and 10,200+ pallet positions, plus a 63,000 square foot Sugar Land, Texas facility opened in 2024 that adds last-mile delivery for the Houston market.

The technology stack centers on a proprietary real-time customer dashboard providing inventory counts, order status, returns tracking, and purchase order management, combined with ShipWorks integration for multi-carrier shipping across UPS, FedEx, DHL, and USPS. The company maintains pre-built integrations with 60+ ecommerce platforms including Shopify, Amazon, eBay, BigCommerce, Etsy, Magento, and WooCommerce, and supports custom integrations via .csv, .xml, and .xls file formats plus a custom PHP module. No public API is offered; advanced integrations are handled by an in-house IT team. The customer-facing technology is supplemented by a Liquidation Services module that allows clients to resell returned or excess inventory.

Revenue is generated through a hybrid pricing model combining per-order transaction fees ($2.00 per order plus per-item picking at $0.50 or master carton picking at $2.50), recurring monthly storage ($25 per pallet/month), a $75 monthly administrative fee, and usage-based add-ons including kitting at $35/hour, returns processing, quality inspection, and EDI. The company charges no setup fees and imposes no monthly minimums, with shipping rates discounted through carrier volume agreements. Go-to-market is sales-led via website contact forms, phone outreach, and a Director of Customer Care; there is no self-service onboarding. The company is founder-operated (CEO Chris Flowers), has no disclosed external funding, and has been operating for approximately ten years.

Name

Shipping and Handling

Legal name

Fulfillment Shipping and Handling, Inc.

Website

https://shipping-and-handling.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Shipping and Handling is a privately held Jacksonville-based 3PL provider offering ecommerce fulfillment, warehousing, kitting, and FBA prep to small and mid-sized online retailers across Florida and Texas.

Ownership category

akta.pro rank

Product category

Third-Party Logistics / Ecommerce Fulfillment Services

NAICS

Freight Transportation Arrangement (48851), Couriers and Express Delivery Services (492110)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industries

E-commerce & Fulfillment Warehousing (Dedicated/Shared) (TLAIACAJ), Personalization & Value-Added E-commerce Fulfillment (Kitting, Inserts, Engraving) (TLAIADAK), Returns Processing & Refund-Oriented Returns (Inspection/Restock) (TLAIADAE), Inventory Management & Replenishment (Cycle Counts, Slotting, Demand-Based Replen) (TLAIADAM)

Keywords

• Ecommerce fulfillment services
• Third-party logistics
• Warehousing services
• Order fulfillment
• B2B distribution

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Order Fulfillment Fees: Per-order fees at $2.00 per order plus per-item picking at $0.50/item or master carton picking at $2.50. Core revenue driver for ecommerce fulfillment services.
2. Warehousing and Storage: Monthly storage fees at $25/month per average pallet (48x40x60). Receiving fees at $10/pallet, $3/small parcel, $550/floor loaded container.
3. Kitting and Assembly: Kitting services at $35/hour for bundling multiple items into single SKUs, light manufacturing and assembly.
4. Administrative Services: Monthly admin fee of $75 plus optional services including EDI processing, virtual office, basic and advanced admin services, quality inspection, picture taking.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Shipping-and-Handling.com operates as a third-party logistics (3PL) provider offering ecommerce order fulfillment, warehousing, distribution, cross-dock, FBA prep, kitting, pick/pack/ship, returns processing, and shipping services across facilities in Jacksonville, FL and Sugar Land, TX. Services are sold primarily to ecommerce retailers, B2B businesses, and Amazon FBA sellers via custom quotes, supported by a real-time customer dashboard and integrations with 60+ ecommerce platforms.

Product overview

Shipping-and-Handling.com is a third-party logistics (3PL) provider offering a comprehensive suite of fulfillment and warehousing services. The core offering consists of Order Fulfillment, Warehousing Services, B2B Fulfillment, B2C Fulfillment, Cross Dock, Distribution Center, FBA Prep, Kitting Services, Logistics, Pick Pack Ship, Returns, and Shipping. These services are supported by a customer-facing dashboard platform for real-time inventory and order management, along with a liquidation module for product sales. The company operates across two primary locations (Jacksonville, FL and Sugar Land, TX) totaling over 330,000 square feet of warehouse space.

Differentiator

Problem solved

Functional benefit

Brands

• Shipping and Handling Texas: Regional brand for the Greater Houston area fulfillment operations, offering last-mile delivery services for the Houston metro area.

Products and services

• Order Fulfillment Ecommerce fulfillment services that store goods, fulfill orders, and ship products to customers. Includes receiving, inventory management, pick/pack/ship, and returns processing. Designed to serve as an extension of the client's business.
• Warehousing Services Storage solutions with more than 330,000 square feet of warehouse space across Jacksonville, FL and Sugar Land, TX locations. Handles everything from containers to individual packages, including clothing and hazardous materials.
• B2B Fulfillment Business-to-business fulfillment services including distribution to multiple locations, EDI integration, retail store displays, and large box store distribution, with routing guides and EDI processing.
• B2C Fulfillment Consumer-focused ecommerce fulfillment with same-day shipping, safe packaging, order/inventory accuracy, and brand-focused services for online retailers.
• Cross Dock Dock-high cross-dock services enabling immediate transfer of goods from inbound receiving to outbound fulfillment, reducing time in warehouse and avoiding drayage fees. Manpower, equipment, and expertise to offload and load any truck or container 24/7/365.
• Distribution Center Provides warehouse space and labor where clients provide product and systems. Enables integration of client operations into SAH facilities for scaling and expansion.
• FBA Prep Amazon FBA preparation services including labeling, kitting, and pallet rewraps. Located near the Port of Jacksonville and Amazon warehouses with 24-48 hour turnaround.
• Kitting Services Bundling multiple items into single products/SKUs. Handles anything from simple bundles to light assembly, with communication via photographs, PDFs, telephone, email, Skype, or fax. Billed at $35/hour.
• Logistics Third-party logistics (3PL) services providing storage, routing, and processing of goods and materials for startups and major corporations.
• Pick Pack Ship Pick, pack, and ship services that integrate with customer current customs, practices, and software. Includes assembling and packing merchandise, multiple SKU orders, and labeling.
• Returns Returns management services including customer returns processing, damaged item handling, repackaging, inventory re-adding, and return-to-client options.
• Shipping Shipping services utilizing UPS, FedEx, DHL, USPS, and LTL carriers. Offers both customer and SAH shipping accounts with discounted rates.
• Customer Dashboard Real-time web portal providing inventory counts, processed orders, returned orders, incoming inventory tracking, and purchase order management for clients.
• Liquidation Services Sales platform for liquidated products available through the customer dashboard, featuring SKU listings with pricing and availability.

Quantifiable outcome

• Orders received before mid-day (Eastern Time) Monday through Friday ship same day
• +3 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration63 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• ShipWorkscoreTechnology or IntegrationShipWorks integration for processing shipments across multiple carriers including UPS, FedEx, DHL, and USPS. Core operational technology for fulfillment workflow.
• Priority CourierscoreChannel Partner/ Reseller/ DistributorRecommended courier service partner for customers needing courier pickup. Steve Lukenbach listed as President of Priority Couriers on management page, indicating close operational relationship.
• Major Ecommerce Platforms (Amazon, eBay, Shopify, BigCommerce, Etsy, Magento, WooCommerce, and 50+ others)coreTechnology or IntegrationIntegration partnerships with major ecommerce platforms enabling seamless order import and inventory sync. Also supports custom .csv, .xml, .xls file integrations and custom API connectors for any shopping cart or software system.
• Major Carriers (UPS, FedEx, DHL, USPS)coreChannel Partner/ Reseller/ DistributorPartnerships with all major shipping carriers enabling discounted shipping rates for customers. Company acts as reseller of shipping services with volume discounts passed to customers.
• LMI SolutionsminorStrategic or Co-development PartnerCase study partner - LMI Solutions (aftermarket toner company) uses distribution center services for next-day delivery in Southeast. Five-month onboarding included equipment shipments, infrastructure buildout, and personnel training.

Scale indicators5 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• DHL Supply Chain: DHL Supply Chain is the contract logistics arm of Deutsche Post DHL, a global leader in 3PL, warehousing, and e-commerce fulfillment services. Comparable to Shipping-and-Handling.com in the underlying e-commerce contract logistics space, but operating at vastly greater scale and serving enterprise customers across all major industries.
• FedEx Fulfillment: FedEx Fulfillment is the warehousing/fulfillment service from FedEx providing end-to-end e-commerce fulfillment integrated with FedEx shipping. Overlaps with Shipping-and-Handling.com in e-commerce warehousing and pick/pack/ship but operates as a national incumbent with the underlying FedEx transportation network.

Direct peers

• Red Stag Fills: Red Stag Fulfillment is a US-based e-commerce 3PL focused on large/bulky items, offering warehousing, fulfillment, and value-added services. Comparable in scale and operating model (regional-anchored 3PL with personalized service) to Shipping-and-Handling.com, with similar emphasis on customer service quality as a differentiator.
• eFulfillment Service: eFulfillment Service is a smaller-scale e-commerce 3PL specializing in B2C fulfillment, returns, and value-added services for online retailers. Closely comparable in scale and SMB focus to Shipping-and-Handling.com, with similar product positioning around pick/pack/ship, kitting, and platform integrations.
• Fulfillment.com: Fulfillment.com is a global e-commerce fulfillment network that aggregates 3PL capacity across multiple warehouse locations, supporting pick/pack/ship, returns, and value-added services. Comparable to Shipping-and-Handling.com as an e-commerce fulfillment specialist offering a multi-service bundle to online retailers.
• ShipBob: ShipBob is a leading e-commerce 3PL provider offering warehousing, fulfillment, and shipping services to online retailers, with a national network and proprietary warehouse management technology. Directly comparable to Shipping-and-Handling.com in product offering and target customer segment (SMB to mid-market DTC brands), though at substantially greater scale and geographic reach.
• ShipMonk: ShipMonk is a technology-driven 3PL provider for SMB and mid-market e-commerce brands, with multi-location US fulfillment centers and integrations across the major ecommerce platforms. Directly comparable to Shipping-and-Handling.com as an e-commerce fulfillment specialist serving the same SMB customer base with similar pick/pack/ship, kitting, and returns services.
• Rakuten Super Logistics (SLS): Rakuten Super Logistics operates a national network of e-commerce fulfillment centers offering pick/pack/ship, returns, and fulfillment technology for online retailers. Comparable as a multi-site e-commerce 3PL serving the same SMB/DTC customer segment as Shipping-and-Handling.com, though with broader geographic reach.
• Capacity: Capacity is a B2B and e-commerce fulfillment 3PL with multiple US warehouse locations, EDI capabilities, and value-added services including kitting and assembly. Comparable to Shipping-and-Handling.com's B2B and B2C fulfillment offering with similar EDI and retail routing guide capabilities.
• Whiplash: Whiplash is an e-commerce fulfillment 3PL operating fulfillment centers across the US with proprietary warehouse management technology and broad ecommerce platform integrations. Comparable to Shipping-and-Handling.com in core service offering (pick/pack/ship, kitting, returns for online retailers) and customer segment.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/shipandhandle
• Facebookfacebook.com/ShippingAndHandling

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shipping and Handling