Unirede Inteligência

What Unirede Inteligência does

Unirede Inteligência, operating as Unirede by Selbetti, is a Brazilian IT managed-services and solutions provider headquartered in Porto Alegre, founded in 1994 as an internet service provider and repositioned over the past two decades as a specialist in infrastructure monitoring, observability, and IT operations. The company's technology stack is anchored by Zabbix as the core open-source monitoring engine — Unirede holds the first Zabbix Premium Partner status in the Americas and the first Zabbix Training Partner designation globally (since 2007) — supplemented by Wazuh for SIEM/XDR, Grafana for visualization, and Shuffle SOAR for orchestration. Layered on top are proprietary platforms: MonOps (a SaaS IT management platform for centralized tickets, asset discovery, and 360-degree IT visibility), Uniflow (an enhanced NetFlow-based traffic analysis and anomaly-detection tool), and the COps (Cognitive Operations) managed service, a 24x7 ITIL-aligned operations center delivered from Porto Alegre that serves customers across more than 20 Brazilian states and 5 Latin American countries.

The company monetizes through four primary streams: recurring managed-services contracts via COps, project-based professional services for Zabbix/KACE/Wazuh implementations, training and certifications delivered as the official Zabbix Training Partner and EXIN-accredited center (Portuguese and Spanish), and software licensing/SaaS subscriptions including MonOps/Zabbix Cloud and resale of partner licenses (Microsoft, VMware, Kaspersky, Quest). Go-to-market combines enterprise field sales, partner co-selling through a broad alliance stack (Quest Platinum+, AWS Standard, Microsoft, VMware, Red Hat, Kaspersky, Cisco, EXIN), and community-led demand generation via the annual Zabbix Conference LatAm and regional meetups. The customer base is enterprise-led and vertically diversified across retail, financial services, government, telecom, healthcare, education, energy, oil & gas, and e-commerce, with named logos including Petrobras, Globo, Mercado Livre, Unimed, Lojas Renner, Tramontina, and Neoenergia. In 2018 Unirede incorporated Uruguay-based Custos Monitoring to expand Latin American delivery, and in 2024 the company rebranded to Unirede by Selbetti under its strategic parent and relocated to the Instituto Caldeira innovation campus, while also opening a Miami office for North American reach.

Name

Unirede Inteligência

Legal name

Unirede by Selbetti Inteligência em TI

Website

https://unirede.net

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Unirede Inteligência is a Brazilian IT managed-services provider specializing in infrastructure monitoring and observability built on Zabbix, delivering 24/7 COps, MonOps SaaS, Wazuh-based security, and training to enterprises across retail, finance, government, telecom, and healthcare in Latin America.

Ownership category

akta.pro rank

Product category

IT Infrastructure Monitoring and Observability

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Other Computer Related Services (541519), Educational Support Services (61171)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAJAH

IT Operations, Event & Incident Management (NOC/SOC-to-ITSM)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYEDABAHAH

Tools & Platforms Training (Jira, Azure DevOps, MS Project, Smartsheet, etc.)

Education/Corporate Training & Professional Development/Project, Program & Product Management Training

SECONDARYHDAEALAK

IT Governance, Risk & Compliance (IT GRC) Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Service Management (ITSM/ESM) Platforms

SECONDARYBPAEAIAF

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

Keywords

• IT infrastructure monitoring
• Managed IT services
• Endpoint management solutions
• Network observability platform
• IT service management

Headquarters

HQ city

Porto Alegre

HQ country

Brazil

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services contracts providing 24x7 monitoring, operations, and IT management. Delivered through COps (Cognitive Operations) center with incident response and service desk capabilities. Revenue is recurring subscription-based with tiered service levels.
2. Professional Services: Implementation, consulting, and customization services for Zabbix, KACE, Wazuh, and other partner technologies. Includes project-based engagements for infrastructure monitoring setup, security assessments, and IT transformation initiatives.
3. Training and Certifications: Official Zabbix Training Partner and EXIN authorized certification center offering both instructor-led and EAD training in Portuguese and Spanish. Training covers Zabbix, IT security, LGPD compliance, and DPO certification.
4. Software Licensing and SaaS Subscriptions: Resale of partner software licenses (Microsoft, VMware, Kaspersky) and proprietary SaaS solutions including Zabbix Cloud (MonOps) and MonOps IT management platform. Revenue includes both one-time license fees and recurring subscription components.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Unirede Inteligência is a Brazilian IT managed services and software provider specializing in infrastructure monitoring, observability, and IT management. The company sells proprietary platforms — MonOps (IT management SaaS), Uniflow (NetFlow traffic analysis), and COps (24x7 cognitive operations center) — alongside Zabbix-based monitoring delivered as managed services. Offerings include endpoint management through Quest KACE, security operations with Wazuh SIEM/XDR, ITIL-aligned service management processes, and official Zabbix and EXIN certification training.

Product overview

Unirede Inteligência is a Brazilian IT managed services and solutions provider offering a portfolio built primarily around Zabbix as its core monitoring platform, delivered both as a cloud SaaS product (Zabbix Cloud / MonOps) and as managed services through its COps (Cognitive Operations) team. The product portfolio centers on MonOps as the unified IT management platform for centralizing and automating operations, complemented by specialized monitoring modules (Uniflow for network traffic/Netflow, Zabbix Cloud). The company resells and implements third-party platforms including KACE endpoint management, Wazuh security (SIEM/XDR), One Identity Safeguard, and Quest solutions, alongside a full set of ITIL-aligned managed services covering infrastructure/application/service monitoring, security operations, IT service management (incident, event, request, problem, change), database administration, and data protection/backup. Training services for Zabbix, KACE, and EXIN/LGPD certifications complete the portfolio. Key integrations span Zabbix, Wazuh, Grafana, Jira, GLPI, OTRS, and Shuffle (SOAR) for cross-tool orchestration.

Differentiator

Problem solved

Functional benefit

Products and services

• MonOps MonOps is Unirede's proprietary IT management platform that centralizes and automates IT operations by integrating with multiple best-of-breed technologies, delivering a 360-degree view of the IT environment through data, metrics, and functional dashboards. It supports ticket management and operational process automation, delivered as a SaaS/cloud solution with a free trial period.
• Uniflow Uniflow is Unirede's optimized NetFlow-based network traffic management solution that concentrates collection and analysis of network traffic in a single solution. It identifies behavioral patterns, detects anomalies, and provides dashboards, geolocation maps, and Top-N visualizations without imposing traffic limitations per exporting device.
• Zabbix Cloud (MonOps) Zabbix Cloud is the Zabbix monitoring platform delivered as a SaaS service, managed by Unirede's COps team for clients who prefer cloud-based monitoring without on-premises infrastructure. Enables rapid deployment and elastic scaling for customers.
• SimpleHelp SimpleHelp is a remote support tool offered by Unirede, enabling technicians to provide remote assistance to end-users for troubleshooting and support.
• Migrador Zabbix A migration tool for transitioning environments to Zabbix monitoring, assisting clients moving from other monitoring platforms.
• Suporte Zabbix Professional support services for Zabbix environments, delivered by certified Zabbix professionals with over 20 years of experience in data collection.
• TEF (Transferência Eletrônica Financeira) Electronic financial transfer service for retail payment processing, monitored and managed within Unirede's IT operations.
• KACE Solutions Quest KACE endpoint management solutions including KACE SMA (Systems Management Appliance) for device lifecycle management, encompassing software deployment, patch management, endpoint security, and compliance enforcement across operating systems. Includes KACE SDA.
• COps (Cognitive Operations) COps (Cognitive Operations, formerly NOC) is Unirede's managed services operation providing 24x7x365 monitoring and incident response for IT environments, built on ITIL-aligned processes and industry best practices. Operates from Porto Alegre serving over 20 Brazilian states and 5 Latin American countries.
• Monitoramento de Infraestrutura Infrastructure monitoring service covering servers, network devices, and physical and virtual environments, collecting performance data and alerting on anomalies.
• Monitoramento de Aplicação Application monitoring service focused on the availability and performance of business-critical applications.
• Monitoramento de Serviços Service-level monitoring ensuring the availability and performance of IT services delivered to end users.
• Coleta de Dados Data collection service that gathers critical business data to establish monitoring baselines, operational dashboards, and management views supporting informed decision-making.
• Service Desk IT service desk service for managing incident tickets, service requests, and user communications aligned with ITIL best practices.
• Wazuh SIEM/XDR Wazuh is an open-source SIEM/XDR security platform provided by Unirede for security event management, threat detection, File Integrity Monitoring (FIM), and automated incident response.
• Pentest Penetration testing service to identify vulnerabilities and security weaknesses in client IT environments.
• WAF e CDN Web Application Firewall (WAF) and Content Delivery Network (CDN) services for protecting web applications from attacks and optimizing content delivery.
• Gestão de Eventos Event management service aligned with ITIL practices, responsible for detecting, categorizing, and correlating IT environment events to enable proactive responses.
• Gestão de Incidentes Incident management service aligned with ITIL practices for restoring normal service operation as quickly as possible after an incident.
• Gestão de Requisições Service request management aligned with ITIL for processing and fulfilling user requests for IT services.
• Gestão de Problemas Problem management service aligned with ITIL for identifying the root cause of incidents and preventing recurrence.
• Gestão de Mudanças Change management service aligned with ITIL for controlling and managing changes to IT infrastructure in a safe manner.
• One Identity Safeguard Privileged access management solution from One Identity, offered by Unirede for managing and securing privileged accounts and credentials.
• Gerenciamento de Banco de Dados Database administration and management services covering performance tuning, backup, recovery, and database environment health.
• Gestão de Ambientes Microsoft Microsoft environment management services including Microsoft platform administration and licensing resale, as part of the Quest portfolio partnership.
• Proteção de Dados – Backup Data protection and backup services to ensure business continuity and data recoverability.
• Treinamentos Zabbix Official Zabbix training programs delivered by certified instructors, offered as Zabbix Training Partner, in Portuguese and Spanish for Latin America, in both in-person and EAD formats.
• Treinamentos KACE KACE SMA training programs for endpoint management, covering deployment, device management, and administration of KACE solutions.
• Treinamentos EXIN (LGPD/Privacidade) EXIN-accredited training and certification programs in Privacy and Data Protection, including Privacy & Data Protection Essentials (LGPD-specific), DPO formation, and EXIN Privacy & Data Protection certification tracks.

Quantifiable outcome

• 70% reduction in potential downtime through adoption of monitoring best practices
• +1 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature5 records

Partnerships

13 partnerships are on record, tiered flagship, core and supporting.

• Zabbix SIAflagshipTechnology or Integration · 1 January 2007Since 2007, Unirede has been the primary Zabbix Premium Partner in Latin America and the first in the Americas. They are the first Zabbix Certified Partner in Latin America and the first Zabbix Training Partner in the world. The company is responsible for spreading Zabbix monitoring across the region and organizes the annual Zabbix Conference LatAm. This is the company's core technology partnership.
• Quest Software (KACE)coreTechnology or IntegrationQuest Platinum+ Partner and reference for Endpoint Management implementation, support, customization, compliance, and training. Unirede offers KACE SMA and KACE SDA solutions for lifecycle IT management. Broader partnership covers Identity Management and Microsoft Platform Management solutions across Latin America.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Standard Consulting Partner specializing in cloud infrastructure architecture. Services include cloud migration, architecture design, and managed cloud operations leveraging AWS services.
• MicrosoftcoreChannel Partner/ Reseller/ DistributorMicrosoft Partner for software licensing resale and implementation of Microsoft technologies. Partnership covers Microsoft environment management solutions.
• VMwaresupportingChannel Partner/ Reseller/ DistributorVMware Professional Solution Provider for virtualization solutions. Unirede resells VMware licensing and provides implementation services for virtualization infrastructure.
• Red HatsupportingTechnology or IntegrationTechnology partner for Red Hat open source solutions integration with Unirede's monitoring and IT management offerings.
• KasperskysupportingChannel Partner/ Reseller/ DistributorKaspersky partner for endpoint security solutions. Unirede uses Kaspersky software for their own internal security and resells to customers.
• CiscosupportingChannel Partner/ Reseller/ DistributorCisco partner for network equipment sales and support services for Cisco network infrastructure environments.
• Custos Monitoring (Uruguay)supportingStrategic or Co-development PartnerUruguayan company acquired in 2018 to expand operations and improve customer service for clients outside Brazil. Strengthens Latin American presence.
• EXINcoreImplementation/ SI/ Consulting PartnerOfficial authorized training and certification partner for EXIN Privacy & Data Protection programs including DPO certification, LGPD essentials, and other IT governance certifications. Unirede is the official partner for Brazil, facilitating certification exams and training in Portuguese.
• Shuffle (SOAR)supportingTechnology or IntegrationShuffle SOAR platform used for security operations orchestration and automation. Integrated with Zabbix and Wazuh for security event correlation and automated incident response workflows.
• Grafana LabssupportingTechnology or IntegrationGrafana integration used alongside Zabbix for enhanced observability dashboards, metrics visualization, and monitoring data presentation.
• Instituto CaldeirasupportingOthersInnovation campus in Porto Alegre where Unirede's headquarters is located. Provides collaborative environment fostering creativity and collaboration in technology ecosystem.

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• CI&T: Brazilian-origin global technology services firm offering digital, cloud, and IT operations services to enterprise clients. Comparable as a larger Brazilian enterprise IT services provider competing for similar managed services and digital transformation contracts.
• TIVIT: Latin American digital business and IT services company offering cloud, managed services, and IT operations to enterprise customers across Brazil and the region. Comparable as a regional managed services incumbent competing for similar enterprise IT operations contracts.
• Dynatrace: Enterprise observability and application performance monitoring platform with AI-assisted root cause analysis. Comparable as a global observability incumbent competing for enterprise monitoring budget that Unirede also addresses via Zabbix-based services.
• Datadog: Global SaaS-native observability and monitoring platform expanding across infrastructure, application, and security monitoring. Comparable as an increasingly relevant competitor for enterprise observability spend in LatAm, particularly in upper-mid and large enterprise accounts.
• ServiceNow: Global enterprise cloud platform for IT service management (ITSM), IT operations management, and digital workflows. Comparable through overlap with Unirede's ITIL-aligned managed service offerings and MonOps ITSM ambitions.
• ManageEngine (Zoho): Enterprise IT management software vendor offering ITSM, monitoring, and endpoint management tools including alternatives to Zabbix and ServiceNow. Comparable as a broad incumbent in the IT monitoring/management tooling category that competes for the same monitoring budget Unirede services around.
• Stefanini: Major Brazilian-origin global IT services company offering managed services, cloud, security, and digital transformation to enterprise clients across Latin America. Comparable as a larger Brazilian IT managed services incumbent, though with a much broader portfolio than Unirede's monitoring specialization.
• Logicalis: Global IT solutions and managed services provider with strong Latin American presence across enterprise networking, cloud, and managed services. Comparable as a regional incumbent offering IT managed services and integration to large enterprises, though broader in scope than Unirede's Zabbix-centric monitoring focus.

Emerging players

• Wazuh: Open-source SIEM and XDR platform that Unirede integrates and resells. Comparable as both an enabling technology layer and a potential competing security operations offering for SMB and mid-market security monitoring in LatAm.

Regional players

• Claranet Brasil: Brazilian operations of global managed cloud and IT services provider. Comparable as a regional player offering managed hosting, cloud, and IT operations services to enterprise clients in Brazil, competing for similar monitoring and managed services contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/unirede
• YouTubeyoutube.com/user/uniredeinfo
• Facebookfacebook.com/unirede.net
• LinkedInlinkedin.com/company/unirede
• Instagraminstagram.com/uniredeinfo

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Unirede Inteligência