Ino

Name

Ino

Legal name

INO Telecom

Website

https://ino.global

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software (CCaaS)

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

• Cloud contact center
• Omnichannel customer experience
• AI-powered call routing
• PCI-compliant telephony payments
• Outbound campaign management

Headquarters

HQ city

Montpellier

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Platform Subscription (Per User/Month): INO CX operates on a subscription-based licensing model charged per user per month. The pricing is flexible and scalable, allowing companies to adjust user counts based on operational needs. The platform is offered as a cloud-based SaaS solution with the company providing infrastructure, maintenance, and support as part of the subscription.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

INO Telecom sells INO CX, a cloud-native, all-in-one contact center (CCaaS) platform that unifies voice, email, SMS, chat, WhatsApp, Messenger, Telegram, and social messaging channels in a single interface. The platform bundles intelligent call routing, ACD, visual IVR, AI-powered transcription and analytics, real-time quality monitoring, outbound campaign management, and PCI-DSS compliant telephony payments, and is delivered as a per-user-per-month SaaS subscription to enterprise and mid-market customers.

Product overview

INO CX is a comprehensive cloud-native all-in-one contact center platform that unifies voice, email, SMS, chat, WhatsApp, and social messaging channels into a single, cohesive platform. The platform is built around the core INO CX product, supplemented by specialized modules including Call Center Software for inbound call management with smart routing, Outbound Campaign for automated dialing, Digital Channels for multichannel engagement, Quality Monitoring for real-time agent support, AI & Automation for speech analytics and chatbot support, Statistics & Reporting for performance analytics, and INO Pay for secure PCI-compliant payments. Additional modules include IVR with visual builder, SMS Messaging, Email Management, WhatsApp Messaging, ACD for intelligent call distribution, INO Connect+ for branded caller ID, Security features with 99.9% uptime guarantee, and International Phone Numbers for global presence. Together these modules provide omnichannel customer experience management with intelligent routing, real-time analytics, AI-powered automation, and integrated collaboration tools.

Differentiator

Problem solved

Functional benefit

Brands

• INO CX: All-in-one contact center platform for omnichannel customer experience management
• INO Pay
• INO Connect+

Products and services

• INO CX (Cloud Contact Center Platform) All-in-one cloud-native contact center platform that unifies voice, email, SMS, chat, WhatsApp, Messenger, Telegram, and social messaging channels with intelligent routing, real-time analytics, AI-powered automation, and integrated collaboration tools for enterprise and mid-market customer experience teams.
• INO Pay (Secured Payment)

Quantifiable outcome

• 50% reduction in customer waiting time
• +5 more outcomes

Named customers8 records

Segments11 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability7 records

Feature11 records

Partnerships

Six partnerships are on record, tiered core.

• AWS (Amazon Web Services)coreTechnology or IntegrationAWS Partner relationship providing cloud technology infrastructure for INO CX platform. The partnership enables cloud-native deployment, scalability, and reliability for INO CX's contact center solutions.
• SalesforcecoreTechnology or IntegrationNative CRM integration providing real-time CRM synchronization, click-to-call functionality, automatic customer profile pop-ups, call logging, and unified customer data access from within Salesforce Service Console.
• HubSpotcoreTechnology or IntegrationCRM integration enabling unified customer data and contact management, automated workflows, and synchronized customer interactions across INO CX and HubSpot platforms.
• ZendeskcoreTechnology or IntegrationNative integration with Zendesk providing CTI capabilities, automated ticket creation, real-time customer data access, and unified interface for contact center operations.
• ZohocoreTechnology or IntegrationCRM integration for unified customer data and contact management, enabling synchronized customer interactions and workflow automation between INO CX and Zoho ecosystem.
• O2coreTechnology or IntegrationINO Connect+ branded caller ID customer leveraging personalized caller identity to improve answer rates and brand recognition for outbound campaigns.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• 8x8: Cloud communications and contact center platform combining UCaaS and CCaaS. Competes with INO CX on omnichannel and international voice capabilities, including branded caller identity initiatives.
• Talkdesk: Cloud CCaaS vendor with strong AI and vertical-specific solutions. Direct competitor to INO CX in European and global mid-market and enterprise segments.
• Five9: Cloud-native CCaaS vendor focused on enterprise inbound/outbound, AI, and digital channels. Competes head-to-head with INO CX for mid-to-large enterprise CX modernization deals.
• NICE CXone: Enterprise CCaaS platform with deep analytics, WEM, and AI capabilities. Comparable to INO CX in serving banking, telecom, and BPO verticals with compliance-heavy workloads.
• Diabolocom: Paris-based cloud contact center vendor serving European mid-market and enterprise customers. Closest direct French competitor to INO CX, with similar enterprise field-sales motion.
• RingCentral: Cloud communications platform with RingCX contact center offering. Competes with INO CX across omnichannel, AI, and CRM-integrated CX for mid-market and enterprise customers.
• Odigo: French CCaaS provider (subsidiary of Capgemini) offering cloud contact center solutions to large enterprises in Europe. Directly comparable product offering and geography to INO CX.
• Vonage (Ericsson) Contact Center: Now part of Ericsson, Vonage offers cloud contact center APIs and solutions. Comparable to INO CX in programmable communications, voice, and messaging capabilities.
• Genesys: Global CCaaS leader offering cloud and on-premise contact center platforms with omnichannel routing, AI, and workforce engagement. Directly competes with INO CX for enterprise omnichannel deployments across banking, insurance, and BPO.

Broad incumbents

• Amazon Connect: AWS-native cloud contact center offering with deep integration into the AWS ecosystem. Represents both a partner (INO CX runs on AWS) and a broad incumbent competitor in enterprise CCaaS.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ino-cx

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ino