Imminent

What Imminent does

Imminant is a French software company that develops a modular queue management and visitor reception platform, sold primarily under annual subscription with optional on-premise deployment and bundled hardware. Its six-product suite covers queue management, interactive kiosks (bornes d'accueil), virtual mobile tickets, online appointment booking, dynamic signage, and an analytics/reporting module called Insight, addressing reception flows for hospitals and clinics, French mairies and other public administrations, and retail customers.

The platform is built on a Microsoft application stack and uses JSON-based web services, HL7 SIU messaging, and the open-source Mirth Connect EAI engine for healthcare interoperability, including native connectors for hospital information systems such as Maincare. The online appointment booking module is WCAG/RGAA certified, a legal requirement for delegated public services in France, and the Insight module is positioned as GDPR-compliant. Imminant also couples its software with tactile kiosks manufactured by partner IPM France, allowing it to offer combined hardware-and-software reception solutions.

Commercially, Imminant runs a sales-led, demo-driven go-to-market with no public pricing and no disclosed funding or institutional investors. Distribution is reinforced through the CAIH (Centrale d'Achat de l'Informatique Hospitalière) ELODI procurement framework, which gives roughly 1,300 French healthcare member establishments preferred access to the solution without individual tenders. Named customers include BioneXt Lab (40+ sites in Luxembourg), Airbus Staff Office in Toulouse, and over 120 municipalities across France and Germany. The company is privately held, operates from a Verberie headquarters and a Paris sales office, and reports a headcount of 1–10 employees.

Name

Imminent

Legal name

Imminant

Website

https://imminant.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Imminant is a French software vendor that provides a modular queue management, appointment booking, and visitor reception platform for hospitals, mairies, and retail customers, distributed via annual subscriptions and the CAIH ELODI healthcare procurement framework.

Ownership category

akta.pro rank

Product category

Queue Management Software

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Appointment Scheduling & Reservation Management (HSACAIAG)

akta.pro secondary industry

Care Navigation & Triage-to-Provider Referral Platforms (HLALALAD)

Keywords

• Queue management software
• Visitor reception systems
• Appointment booking solutions
• Patient flow management
• Digital signage display

Headquarters

HQ city

Verberie

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscriptions (SaaS): Cloud-hosted software subscription covering the queue management, appointment booking, analytics, and dynamic signage modules. Billed on a recurring (likely annual) cadence. OPEX model reduces upfront cost for customers.
2. Hardware Sales (Kiosks and terminals): Sale of physical interactive kiosks and terminals, potentially bundled with IPM France hardware. One-time hardware revenue alongside recurring software.
3. Professional Services & Custom Integration: Implementation, customisation, and integration services for healthcare and public sector deployments, including HL7 connector configuration and on-premise setup.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Imminant provides a modular queue management and visitor reception platform composed of a core Queue Management system plus add-on modules: Interactive Kiosks, Virtual Tickets, Online Appointment Booking, Digital Signage, and Insight Analytics & Reporting. The platform automates visitor flow, ticket routing, and appointment scheduling for healthcare facilities, public administration offices, and retail environments, deployable on-premise or as SaaS.

Product overview

Imminant is a modular queue management and visitor reception platform composed of a core Queue Management system plus five add-on modules: Interactive Kiosks (Bornes d'accueil), Virtual Tickets (Ticket Virtuel), Online Appointment Booking (Prise de rendez-vous), Digital Signage (Affichage dynamique), and Insight Analytics & Reporting. The platform operates as a unified system — kiosks and virtual tickets feed into a central queue management engine, which integrates with online appointment scheduling and drives real-time digital signage. The Insight module pulls data from all components for operational analytics and reporting. The solution is deployable on-premise or as a SaaS/cloud model, and targets three primary sectors: healthcare (hospitals, clinics, medical labs), public administration (town halls, government services), and retail.

Differentiator

Problem solved

Functional benefit

Products and services

• File d'attente (Queue Management)

Quantifiable outcome

• 75% of appointments/visits honoured (no-show reduction)
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• IPM FrancecoreTechnology or Integration · 3 February 2022IPM France is a creator and manufacturer of tactile reception kiosks (bornes d'accueil tactiles). Imminant's software platform runs on IPM France hardware. The partnership enables Imminant to offer complete hardware+software reception solutions to hospitals, clinics, municipalities, and retail customers. Both companies co-market solutions and appear together in customer references (e.g., Airbus Staff Office deployment).
• CAIH (Centrale d'Achat de l'Informatique Hospitalière)coreChannel Partner/ Reseller/ Distributor · 3 February 2022Imminant was integrated into the CAIH ELODI market in 2022 alongside IPM France. CAIH is a purchasing consortium created in 2014 by 6 founding members (UniHA, FEHAP, EFS, Unicancer, GAM, FHF) covering over 35 procurement frameworks for 1,300 healthcare member establishments. This enables Imminant to be procured under preferred terms by French hospitals, clinics, and social/medico-social establishments without a full tender.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Qmatic (Acrelec Group): Global leader in queue management and customer journey solutions, serving healthcare, public sector, retail, and financial services. Most direct competitor to Imminant's core queue management offering with significantly larger scale and global footprint.
• Waitwhile: Cloud-based queue management, appointment scheduling, and virtual waitlist platform serving healthcare, retail, and public services. Closely comparable in product scope (queue + appointment booking + virtual tickets) and target verticals.
• Qminder: Cloud-based queue management and customer journey platform for retail, healthcare, and public services. Direct overlap with Imminant's kiosk-based queue management, signage, and analytics modules.
• Doctolib: Dominant French and European healthcare appointment booking and patient management platform. Direct competitor in Imminant's primary French healthcare appointment scheduling and patient flow segment, though with a much broader consumer-facing booking marketplace.
• KelDoc: French healthcare appointment booking and patient flow platform serving hospitals, clinics, and medical practices. Direct competitor to Imminant's healthcare appointment booking and patient reception offerings in the French market.
• JRNI: Enterprise appointment scheduling, queue management, and customer journey platform serving retail, financial services, and healthcare. Comparable to Imminant's online appointment booking and queue management modules at enterprise scale.
• The Receptionist: Cloud-based visitor management and appointment scheduling platform for offices, healthcare, and government. Comparable to Imminant's visitor reception and appointment booking modules, particularly for SMB and mid-market segments.
• SimplyBook.me: Online appointment scheduling and reservation platform serving healthcare, wellness, and service businesses. Comparable to Imminant's online appointment booking module, though more generalist and less healthcare-specialized.
• Bookeo: Online appointment scheduling and reservation system for service businesses, including healthcare and public services. Functionally comparable to Imminant's online appointment booking and reservation management modules.

Broad incumbents

• Envoy: Broader workplace experience platform with visitor management, desk booking, and delivery management. Overlaps with Imminant's visitor reception and online appointment booking capabilities as part of a wider product portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Imminent