What PSE does

PSE d.o.o. is a Slovenian limited liability company headquartered in Ljubljana that has operated in the hospitality and business communications market for over 30 years (founded 1995). The company builds and maintains HSC Suite, a hospitality middleware platform whose flagship module — HSC Connect — functions as a universal integration hub interfacing with more than 200 Property Management Systems (PMS), including Oracle OPERA, Protel, OnQ, and EMMA. The suite also includes HSC Entry, HSC Service Tracking, HSC Mobile, HSC Attendant Console, HSC SMS, HSC AI Translator, and HSC HotSpot, collectively unifying PMS, telephony, TV, internet access, and facility management workflows for hotel operations ranging from budget to luxury properties.

Underlying the middleware business, PSE distributes and integrates telecommunications and networking equipment from major vendors (Grandstream, Gigaset, Mitel/Unify, Snom, Philips PPDS, LG, Fanvil, Alphatech, Logitech, Triax, Thales Cinterion, Telegärtner, Vidicode), and offers professional services for installation, configuration, and remote support. Its broader portfolio also includes UCSL unified communications, a Dispatcher tool, a 911 Notifier emergency response system, IP PBX and DECT systems, hotel televisions, door entry/intercom systems, GSM signal boosters, and DECT/GSM-4G-based Tele-Oskrba pendants for elderly care.

PSE generates revenue from three streams: software/middleware licensing and recurring support contracts, hardware resale through direct sales and its itshop.si e-commerce storefront, and professional services. The go-to-market combines direct enterprise sales, channel partnerships with the technology vendors listed above, and a self-serve e-commerce motion for smaller buyers. The company operates with a lean 11-person team, serving customers primarily across Slovenia, Croatia, and the broader European hospitality market, with ownership privately held by founders/management and no disclosed external investment.

Name

PSE

Legal name

PSE d.o.o.

Website

https://pse.si

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

PSE d.o.o. is a Slovenian hospitality middleware and business communications provider. It builds HSC Suite — a PMS-telephony-TV-internet integration platform supporting 200+ property management systems — and distributes telecom equipment for hotels and enterprises across Europe.

Ownership category

akta.pro rank

Product category

Hospitality Middleware

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

Keywords

• Hospitality middleware software
• Hotel communication systems
• PMS integration solutions
• Unified communications platform
• IP telephony distribution

Headquarters

HQ city

Ljubljana

HQ country

Slovenia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales

Revenue model

1. Hospitality Middleware Solutions: PSE provides middleware solutions for hotels including HSC Suite products for PMS integration, guest communication, and service management. Revenue likely comes from software licensing, integration services, and ongoing support/maintenance contracts.
2. Telecommunications Equipment Distribution: Distribution and resale of telecommunications equipment including IP phones, DECT systems, Wi-Fi access points, and related hardware from partner brands (Grandstream, Gigaset, Mitel, etc.) through their e-commerce platform and direct sales.
3. Professional Services: Services including SWA Services, Remote Support, equipment installation, configuration, and maintenance services for telecommunications systems.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

PSE d.o.o. develops and sells HSC Suite, a hospitality middleware platform that integrates hotel Property Management Systems (PMS) with telephony, TV, internet access, and facility management. The company also provides UCSL unified communications software, Dispatcher, and 911 Notifier for business environments, and distributes telecommunications equipment from major vendors including Grandstream, Gigaset, and Mitel. Services include installation, integration, remote support, and ongoing maintenance.

Product overview

PSE d.o.o. is a Slovenian company (Ljubljana) with over 30 years of experience providing hospitality solutions and business communication systems. The core hospitality product is the HSC Suite - a comprehensive middleware solution that unifies hotel systems (PMS, telephony, TV, internet access) through modules including HSC Connect (universal middleware hub), HSC Entry (entry-level), HSC Service Tracking (request monitoring), HSC Mobile (staff app), HSC Attendant Console (call management), HSC SMS, HSC AI Translator (multi-language), and HSC HotSpot (guest Wi-Fi). For business communications, PSE offers UCSL unified communications, Dispatcher, 911 Notifier, plus distributes and integrates IP telephony (Grandstream UCM, OpenScape, Mitel), DECT systems (Gigaset, Snom), GSM signal boosters, hospitality TVs (Philips, LG), door entry systems, and DECT Tele-Oskrba elderly care devices.

Differentiator

Problem solved

Functional benefit

Products and services

• HSC Suite Comprehensive hospitality middleware solution that unifies hotel systems (PMS, telephony, TV, internet access) into a single intelligent communication platform. Successfully interfaces with over 200 Property Management Systems. Includes modules HSC Connect (universal middleware hub), HSC Entry, HSC Service Tracking, HSC Mobile, HSC Attendant Console, HSC SMS, HSC AI Translator, and HSC HotSpot (guest Wi-Fi).
• UCSL (Unified Communications Solution Link) Unified communications solution that connects communication programs and applications used by staff daily, making communication processes more intelligent and intuitive for business environments.
• Dispatcher Dispatch communication tool for managing and routing communications and service requests in business and hospitality environments.
• 911 Notifier Emergency response notification system that immediately identifies and alerts emergency responders when someone calls the emergency number.
• SWA Services Professional services for telecommunications system installation, configuration, and maintenance covering hospitality and business process solutions.
• Remote Support Remote support services providing ongoing technical assistance and maintenance for deployed hospitality middleware and telecommunications systems.

Quantifiable outcome

• Successfully interfaces with over 200 PMS systems
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability2 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• GrandstreamcoreTechnology or IntegrationMajor technology partner providing IP phones, IP PBX systems, Wi-Fi access points (GWN series), video surveillance, access control, and Wave softphone application. PSE distributes and integrates Grandstream products including UCM6300 ecosystem and GCC6000 convergence platforms.
• GigasetcoreTechnology or IntegrationStrategic partner for DECT telephony solutions including N670, N730, N870 series, professional desk phones, and Microsoft Teams integration. PSE offers Gigaset equipment sales, installation, and configuration services.
• Mitel / UnifycoreTechnology or IntegrationPartner for OpenScape Business, OpenScape 4000, OpenScape Voice, OpenScape UC, and OpenScape Contact Center solutions. PSE provides sales, installation, and maintenance for Mitel/Unify products.
• Philips PPDScoreTechnology or IntegrationPartnership for professional Philips displays, interactive screens, LED displays, and hotel TV solutions with digital signage capabilities.
• SnomcoreTechnology or IntegrationPartner for professional IP phones, multi-cell DECT systems, wireless phones, hotel phones, and headsets for business communications.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gigaset: Gigaset provides DECT telephony, professional handsets, and unified communications solutions including hospitality-specific devices. Comparable to PSE as a DECT/UC vendor serving both hospitality and enterprise customers with overlapping products.
• Shiji Group: Shiji provides hospitality technology platforms including PMS, POS, and integration middleware serving global hotel chains. Comparable to PSE because it sells middleware-style integration layers that bridge hotel operational systems.
• 3CX: 3CX provides a software-based PBX and unified communications platform with CRM and hospitality integrations. Comparable to PSE because it sits in the telephony/communications layer that PSE's HSC Connect integrates hotels against.
• Snom: Snom manufactures professional IP phones, multi-cell DECT, and hotel phones that PSE integrates and resells. Comparable as a direct hardware and UC competitor in the same hospitality and SMB communications niche.

Emerging players

• Mews: Cloud-native PMS and hospitality operations platform with growing marketplace of integrations to PMS, payments, and guest-experience tools. Comparable to PSE as a hospitality operations/integration platform, though delivered as a cloud suite rather than on-premise middleware.
• Cloudbeds: Cloud-based hospitality management suite for hotels, hostels, and groups with an open API and integration marketplace. Comparable to PSE in targeting independent and chain hotels needing to connect PMS with communications and ancillary systems.

Broad incumbents

• Oracle Hospitality (OPERA): Oracle's hospitality division provides the OPERA PMS, which PSE integrates with. As a broad incumbent, Oracle competes at the property-system layer and could move further into middleware/integration territory that PSE currently occupies.
• Mitel: Mitel (including Unify) provides OpenScape UC, contact center, and PBX platforms, and is a core partner of PSE. Comparable because Mitel's UC stack is the underlying communications system PSE integrates with and resells into hospitality customers.
• Grandstream Networks: Grandstream manufactures IP phones, UCM PBX, Wi-Fi, and door-entry equipment that PSE distributes and integrates. Comparable because Grandstream's own GCC convergence platforms increasingly overlap with PSE's HSC Suite value proposition.
• Alcatel-Lucent Enterprise: ALE provides Rainbow UC, OpenTouch, and OmniPCX enterprise communications including hospitality-focused offerings. Comparable to PSE as a UC and telephony vendor competing for the same hotel communications budgets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/psedoo
• LinkedInlinkedin.com/company/pse-poslovne-komunikacije-d-o-o-

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PSE