Sprint Asia Technology

What Sprint Asia Technology does

Sprint Asia Technology (PT Sprint Asia Technology) is an Indonesian enterprise software and communication-services provider founded in 2000 and headquartered in Jakarta Selatan. The company operates an integrated platform spanning omnichannel messaging (Sandeza), live chat (Konnek), loyalty management (Prezent), AI-powered chatbots (Jumienten), Customer Data Platform with AI/ML analytics (Sprint Resul), electronic stamping (E-Meterai), and a consumer travel companion (Gaidz). Its core technical differentiator is official Meta WhatsApp Business Solution Provider status, which enables blue-tick verified WhatsApp Business API integrations, augmented by OAuth2-based RESTful APIs exposed through a self-service developer portal at api.sprintasia.co.id.

The company serves enterprise clients across banking (Bank BCA, Permata Bank, Bank BTPN/Jenius, Bank Jatim), insurance (Allianz, AIA, BRI Insurance, Zurich Insurance, Adira Finance), healthcare (Siloam Hospitals), retail (Optik Melawai, MAP Club), mining (ANTAM), and government via the 8x8 partnership. Revenue is generated through a mix of usage-based messaging fees, recurring subscriptions for chatbot, CDP, and loyalty platforms, and professional services for implementation and integration; pricing is custom and quote-based with annual billing, and distribution combines direct enterprise field sales with API-first self-service for developer-led mid-market adoption. Geographic operations are concentrated in Indonesia, with regulatory compliance (ISO 27001, Peruri e-Meterai distribution, Kominfo alignment) positioning the company for regulated and public-sector workloads.

Name

Sprint Asia Technology

Legal name

PT Sprint Asia Technology

Website

https://sprintasia.co.id

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Sprint Asia Technology is an Indonesian enterprise software provider offering WhatsApp Business API, omnichannel messaging, AI chatbots, and a Customer Data Platform to banks, insurers, hospitals, retailers, and government clients across Indonesia.

Ownership category

akta.pro rank

Product category

Omnichannel Customer Engagement Software

NAICS

Advertising Agencies (541810), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Advertising (7310)

akta.pro primary industry

Marketing Technology, AdTech & MarTech Services (BPAFAAAN)

akta.pro secondary industries

SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB), Loyalty Technology Platforms (LMS, Wallets, APIs) (THABAKAH), Customer Service, Contact Center & Loyalty Care Platforms (Case Management, Chatbots) (THALAKAN)

Keywords

• Omnichannel messaging platform
• WhatsApp Business API
• AI chatbot services
• Customer data platform
• Loyalty program management

Headquarters

HQ city

Selatan

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Omnichannel Messaging Services: Revenue from broadcast messaging, WhatsApp Business API, SMS, and multi-channel communication services. Charged based on message volume and channel used, with API integration fees.
2. Chatbot and AI Solutions: Subscription and usage-based revenue from AI chatbot deployment, NLP configuration, and automated customer service solutions with enterprise licensing.
3. Customer Data Platform (CDP): Enterprise licensing for Sprint Resul CDP platform with real-time analytics, AI insights, and customer engagement management capabilities.
4. Loyalty and Rewards Program: Prezent loyalty platform revenue from digital voucher distribution, points management, campaign rewards, and tier-level program implementation.
5. Professional Services: Implementation, consulting, support, and after-sales services for platform deployment and integration with existing business systems.
6. API Access and Integration: Developer API access fees for Sandeza, Konnek, and Prezent platform integrations with enterprise and usage-based pricing models.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Sprint Asia Technology provides an integrated omnichannel customer engagement platform combining intelligent messaging (Sandeza), AI-powered chatbots (Jumienten), WhatsApp Business API integration, a Customer Data Platform (Sprint Resul CDP), loyalty management (Prezent), and live-chat (Konnek) for enterprise clients. The company delivers these solutions primarily to Indonesian enterprises in banking, insurance, healthcare, retail, e-commerce and government sectors through direct enterprise sales and a developer API portal. Supporting offerings include E-Meterai electronic stamping (via Peruri partnership) and the Gaidz consumer travel application.

Product overview

Sprint Asia Technology operates as an integrated business solution provider with a comprehensive portfolio of communication and customer engagement products. The core platform consists of Sandeza (omnichannel messaging) which serves as the central hub connecting WhatsApp Business API, Live Chat (Konnek), Digital Voucher loyalty solutions, and Easy Invoice. Supporting platforms include Sprint Resul CDP for customer data management with AI analytics, Prezent for loyalty program management, and Gaidz for consumer travel services. The product architecture follows a platform-plus-modules model where the intelligent messaging foundation enables integrations with Meta advertising products (CTWA Ads, Conversion API), multiple communication channels (WhatsApp, Telegram, LINE, Facebook Messenger), and enterprise systems like Resulticks CDP. Developer access is provided through specialized APIs (Sandeza, Konnek, Prezent) on the api.sprintasia.co.id developer portal.

Differentiator

Problem solved

Functional benefit

Brands

• Sandeza: Intelligent messaging platform for omnichannel broadcast messaging across WhatsApp, Email, Telegram, SMS and other communication channels.
• SandezaBill
• Konnek
• Prezent
• Jumienten
• Gaidz
• Sprint Resul
• E-Materai

Products and services

• Sandeza Omnichannel Messaging Intelligent omnichannel messaging platform for enterprises enabling broadcast messages, OTP delivery and promotional campaigns across WhatsApp, Email, Telegram, SMS and other channels from a single unified interface, with campaign scheduling and channel redundancy.
• Jumienten Chatbot AI AI-powered chatbot platform using NLP for automated customer interactions across messaging channels, providing 24/7 availability, human-like conversations, continuous learning, sentiment analysis and integration with WhatsApp Business API for enterprises.
• WhatsApp Business API Official WhatsApp Business API solution providing blue-tick verified business accounts, automated chat creation, broadcast messaging, scheduled promotions, payment link sharing and chatbot/live-chat integration for enterprise customer engagement.
• Konnek Live Chat Agent Centralized live-chat dashboard that integrates WhatsApp, Telegram, LINE and Facebook Messenger into a single agent interface, enabling personalized customer service and reducing the need to switch between applications.
• Sprint Resul Customer Data Platform (CDP) Enterprise customer engagement platform combining CDP, omnichannel orchestration engine, AI/ML analytics and Next Best Experience Management for real-time audience segmentation and personalized cross-channel engagement.
• Prezent Loyalty Platform Loyalty management platform for launching loyalty programs with digital vouchers, points management, tier levels and campaign reward systems including PPOB and Non-PPOB voucher types, accessible via Progressive Web App and mobile channels.
• Sandeza Easy Invoice Digital invoicing solution that lets businesses create online invoices and share payment links through messaging channels for faster payment collection.
• SMS LBA (Location-Based Advertising) Location-based SMS advertising solution that targets customers within a specific geographic radius, enabling proximity-based promotional campaigns for retailers and venues.
• Digital Advertising Digital campaign management solution that integrates end-to-end audience targeting strategies, combining Meta Click-to-WhatsApp Ads with Conversion API for optimized ad delivery and attribution.
• E-Materai Electronic Stamp Electronic stamp solution for digital document authentication, officially distributed under Peruri partnership, providing legally valid digital stamps replacing physical stamps for securities transactions, certificates and financial documents above Rp 5,000,000.
• Gaidz Travel Companion Application Consumer travel companion mobile application for itinerary planning, accommodation booking, tour packages, local guide discovery and culinary exploration.
• Sprint API Services (Sandeza, Konnek, Prezent APIs) Developer-facing RESTful API portfolio enabling integration of omnichannel messaging (Sandeza), live chat (Konnek) and loyalty management (Prezent) capabilities into enterprise systems, using JSON payloads, OAuth2 authentication and sandbox/production endpoints.

Quantifiable outcome

• IBM research indicates chatbot implementation can reduce customer service operational costs by up to 30%
• +6 more outcomes

Named customers18 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability12 records

Feature16 records

Partnerships

Three partnerships are on record, tiered core.

• 8x8coreTechnology or Integration · 19 November 2025Strategic partnership enabling Sprint Asia to provide 8x8's communication solutions to government and public sector clients in Indonesia. Sprint Asia received Public Sector Trailblazer Award for exceptional performance in delivering public sector communication solutions.
• Meta (Facebook/WhatsApp)coreTechnology or Integration · 27 June 2023Official WhatsApp Business Solution Provider (BSP) partnership with Meta, enabling Sprint Asia to provide WhatsApp Business API integration, blue tick verification, and WhatsApp marketing solutions to Indonesian businesses. The partnership combines Sprint Asia's technology with Meta's WhatsApp platform for omnichannel messaging delivery.
• Peruri (Perum Pegadaian)coreStrategic or Co-development PartnerOfficial distributor of Peruri's e-Meterai digital stamp solution, enabling Sprint Asia to offer electronic stamp services for digital document certification with legal validity under Indonesian Law No. 10 of 2020.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Qiscus: Qiscus is an Indonesia-based omnichannel conversation platform offering WhatsApp Business API, live chat, chatbots, and customer engagement tools to enterprises - the closest direct competitor to Sprint Asia's Sandeza and Konnek stack, serving the same Indonesian BFSI and enterprise customer base.
• WATI: WATI is a WhatsApp Business API and customer engagement platform built on the official Meta BSP partnership, serving SMBs and enterprises globally with shared inbox, chatbots and broadcast features that directly overlap with Sprint Asia's Sandeza and Konnek offerings.
• Capillary Technologies: Capillary is a global loyalty and customer engagement platform with deep presence in Southeast Asia, offering CDP, loyalty, and omnichannel campaign orchestration that competes head-on with Sprint Asia's Prezent loyalty and Sprint Resul CDP offerings for retail and BFSI clients.
• Privy: Privy is an Indonesian digital trust and e-signature platform offering e-Meterai, electronic signatures and identity verification - directly comparable to Sprint Asia's E-Materai product line and overlapping on regulated customer communication workflows for Indonesian enterprises.
• Sleekflow: Sleekflow is an APAC-based omnichannel messaging and customer engagement platform spanning WhatsApp, Messenger, LINE and other channels with AI chat automation - directly comparable to Sprint Asia's omnichannel messaging + chatbot + loyalty portfolio for mid-market and enterprise clients in Southeast Asia.

Broad incumbents

• Infobip: Infobip is a global cloud communications platform and Meta WhatsApp BSP offering omnichannel messaging, contact center and customer engagement - a comparable larger incumbent with strong Southeast Asia presence that competes for the same enterprise WhatsApp Business API budgets as Sprint Asia.
• Twilio: Twilio is the global CPaaS leader providing messaging, voice, and customer engagement APIs at scale - the dominant international incumbent that Indonesian enterprises and global SMBs default to, providing a comparable (and larger) reference point for Sprint Asia's WhatsApp/SMS/omnichannel API business.
• MessageBird (Bird): Bird (formerly MessageBird) is a global omnichannel communications platform combining CPaaS, marketing and customer service workflows - a broad incumbent whose Flows, CDP and broadcast messaging products overlap with Sprint Asia's Sandeza and Jumienten offerings for mid-market and enterprise customers.
• Mekari: Mekari is one of Indonesia's largest enterprise SaaS suites (accounting, HR, CRM) serving tens of thousands of Indonesian SMBs and mid-market companies - a broader incumbent in the Indonesian enterprise software market that increasingly bundles messaging and customer engagement features alongside its core offerings.

Emerging players

• Verihubs: Verihubs is an Indonesian communications API provider covering messaging, OTP, and omnichannel customer engagement - emerging in the same CPaaS/messaging layer as Sprint Asia with a focus on developer-first API delivery comparable to Sprint Asia's api.sprintasia.co.id portal.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/sprintasiaID
• Facebookfacebook.com/Sandeza.Intelligent
• LinkedInlinkedin.com/company/pt-sprint-asia-technology
• Instagraminstagram.com/sandeza.id

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sprint Asia Technology