What Uptime Consulting does

Uptime Consulting is a privately held, founder-owned IT services and security solutions provider established in 2000 by Ed Kear and headquartered in Albany, New York. The firm serves small to mid-sized businesses across the Capital District and upstate New York, with a primary vertical emphasis on medical practices, dental offices, and health insurance companies that require HIPAA-compliant IT infrastructure. Kear has over 30 years of IT experience spanning Fortune 500 companies through small operations and more than 20 years specifically supporting medical practices, including passing multiple HIPAA audits. The company is sub-10-person in headcount and operates without external institutional investment.

The service portfolio covers four functional pillars: (1) general IT and computer services including server/client deployment, onsite and cloud backup, virus and spam protection, email hosting, and remote access; (2) network infrastructure including firewall deployment across multiple vendors (Cisco, Netgear, SonicWall, Checkpoint, Watchguard), gigabit and 10-gig wiring upgrades, VPN tunnel configuration, and proprietary network traffic analysis; (3) physical security built around Milestone XProtect video management software (resold across four tiers from free XProtect Go through XProtect Professional with unlimited cameras) integrated with IP cameras from Arecont Vision, Axis Communications, IQ inVision, and Surveon; and (4) HIPAA compliance consulting including free 13-point assessments covering SSL encryption, encrypted email, VPN security, malware protection, password rotation, and offsite backup. The company also offers cloud-based hosted email and cloud backup as recurring-revenue add-ons.

Uptime generates revenue through professional services engagements, hardware and software resale, and recurring managed services contracts. Distribution is regional direct sales — phone and website inquiry form — delivered by in-house technical staff. Pricing is not publicly disclosed and is provided via quote, with XProtect product licensing tied to camera-count tiers. The go-to-market is sales-led with a content-marketing layer through the company website, and customer engagement emphasizes proactive IT support, regulatory compliance, and long-term contract retention rather than transactional sales.

Name

Uptime Consulting

Legal name

Uptime Consulting Inc

Website

https://calluptime.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Short description

Uptime Consulting is a privately held, founder-owned IT services firm in Albany, NY, established in 2000. It delivers managed IT, network infrastructure, HIPAA compliance consulting, and Milestone XProtect video surveillance primarily to small medical practices and SMBs in the Capital District region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Digital Workplace & Collaboration Consulting (BPAHAEAH)

akta.pro secondary industries

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), ERP, CRM & Enterprise Applications Consulting (BPAHAEAI)

Keywords

• Managed IT services
• HIPAA compliance consulting
• Network infrastructure design
• Video surveillance systems
• Cloud backup services

Headquarters

HQ city

Albany

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Services and Support: Professional IT services including break-fix work, whole office network deployments, server/client deployment and maintenance, remote access implementation, and email hosting services.
2. Security Solutions: Sale and deployment of IP camera systems, XProtect video management software, firewall solutions, virus protection, SPAM detection, and content filtering services.
3. Backup and Cloud Services: Both onsite and cloud-based backup services, with customized backup policies for small businesses.
4. Managed Services: Ongoing IT infrastructure management and proactive support to prevent problems before they occur, serving under contract medical and business clients.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Uptime Consulting provides managed IT services, network design, server/workstation deployment, security solutions (IP camera systems and Milestone XProtect video management software), backup and cloud services, and HIPAA compliance consulting for small and mid-sized businesses in the Capital District area of Albany, NY. The company focuses on proactive IT support to prevent downtime and serves medical practices requiring HIPAA-compliant infrastructure.

Product overview

Uptime Consulting offers a portfolio of managed IT services and security solutions for small to mid-sized businesses in the Albany, NY area. The company's product lineup centers on Milestone XProtect video management software (VMS) across four tiers—XProtect Go (free, up to 8 cameras), XProtect Essential (up to 26 cameras), XProtect Express (up to 48 cameras with retail transaction integration), and XProtect Professional (unlimited cameras for mid-sized multi-building installations)—complemented by IP camera hardware systems (1MP to 40MP, including panoramic models), traditional computer/IT services (server deployment, backup, virus protection, email hosting), network infrastructure services (firewall, wiring, remote access), and specialized HIPAA compliance consulting for medical practices. The company also offers cloud-based services including hosted email and backup solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• XProtect Go

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature2 records

Partnerships

One partnership is on record.

• Milestone SystemscoreTechnology or IntegrationUptime Consulting has partnered with Milestone Systems, the world's leading provider of open platform IP video management software (VMS). Their XProtect VMS is used by more than 100,000 customers worldwide. Uptime resells and deploys various XProtect products including XProtect Go (free, up to 8 cameras), XProtect Essential (up to 26 cameras), XProtect Express (up to 48 cameras), and XProtect Professional (unlimited cameras) for video surveillance solutions.

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• CompassMSP: Managed IT services franchise delivering helpdesk, network, and cloud support to SMBs. Directly comparable to Uptime in managed-services delivery, customer segment, and franchise-style scale model.
• Coretelligent: Managed IT services and cloud provider for SMB and mid-market clients. Comparable to Uptime in managed-services and cloud offerings, though operating at larger scale and broader geography.
• Mainline Information Systems: IT solutions provider delivering infrastructure, networking, and managed services to mid-market organizations. Comparable in IT infrastructure, networking, and vendor-resale mix, but operating at greater scale.
• CMIT Solutions: National IT managed-services and support franchise serving small and mid-sized businesses. Closely comparable to Uptime in target customer (SMBs), service mix (managed IT, security, compliance support), and franchise/owner-operator delivery model.
• NerdsToGo: Franchise network providing on-site and remote IT support, networking, and cybersecurity to small businesses. Comparable to Uptime in offering breadth (IT support, networks, security) and SMB customer base.

Broad incumbents

• Ntiva: National IT managed-services and cybersecurity firm serving SMB and mid-market. Comparable service portfolio (managed IT, cloud, security) but with significantly larger scale and broader footprint than Uptime.
• Dataprise: Larger national managed services provider offering IT support, cybersecurity, and cloud services. Overlaps Uptime's managed-services and security offerings but serves a broader geography and larger customer set.
• ITsavvy: Large IT solutions provider offering hardware resale, managed services, and infrastructure deployment. Comparable to Uptime's resell-plus-services model but operating at enterprise scale.
• Connection: Large IT products and services reseller with managed-services and cloud offerings. Comparable to Uptime's combined hardware-resale and services model, but at much greater scale and breadth.

Regional players

• Vandis: Northeast US-based IT infrastructure solutions provider focused on networking, security, and cloud. Regionally comparable to Uptime's upstate NY footprint with overlapping vendor portfolio (Cisco, firewalls, networking).

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/uptime-consulting-llc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Uptime Consulting