Tender Touch Animal Hospital

What Tender Touch Animal Hospital does

company_description

Name

Tender Touch Animal Hospital

Legal name

Tender Touch Animal Hospital

Website

https://tendertouchvet.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Tender Touch Animal Hospital is a privately held, AAHA-accredited small-animal veterinary hospital in Denver, Colorado, owned by National Veterinary Associates (NVA). It offers comprehensive general veterinary services for dogs and cats, including wellness, diagnostics, surgery, acupuncture, and end-of-life care, serving individual pet owners in the Denver metro area.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (541940)

SIC

Services-Health Services (8000)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industries

Veterinary Anesthesia & Pain Management Specialty Services (HLAMACAJ), Veterinary-Affiliated/Medical Boarding (HSANADAG)

Keywords

• Veterinary services
• Animal hospital care
• Pet wellness exams
• Veterinary diagnostics
• Small animal medicine

Headquarters

HQ city

Denver

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Veterinary Medical Services: Revenue from comprehensive veterinary services including wellness exams, vaccinations, dentistry, diagnostic services (radiography, ultrasound, laboratory), surgery (spay/neuter, soft tissue), acupuncture therapy, parasite control, microchipping, and end-of-life care. Service fees charged per visit and procedure.
2. PawPlans Wellness Membership: Preventative care membership program offering up to 25% savings on covered services. Recurring subscription-like model encouraging regular visits and client retention.
3. Pet Adoptions: Cat and kitten adoptions with $85 adoption fee covering microchip, spay/neuter, and FIV/Felv testing plus kitten vaccinations.
4. Pet Supplies E-commerce: Online pet supply store for food and supplies via tendertouch.ourvet.com.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Tender Touch Animal Hospital is a full-service small animal veterinary hospital providing preventive care, diagnostics, surgery, dentistry, acupuncture therapy, and end-of-life services for dogs and cats in Denver, Colorado. The practice is supported by the PetOne mobile app for client engagement, the PawPlans preventive-care membership program, and an online pet-supply store. It operates as an AAHA-accredited, Cat Friendly Practice Gold-certified general practice under National Veterinary Associates ownership.

Product overview

Tender Touch Animal Hospital is a full-service veterinary hospital offering a broad portfolio of clinical services for dogs and cats, from preventive wellness care to surgery and end-of-life services. The hospital operates as a unified service practice rather than a platform-plus-modules architecture. Its core technology offering is the PetOne Veterinary App, a mobile platform for pet owners to manage appointments and health records. The practice's clinical services are organized into six main categories: General Wellness (dentistry, diet & nutrition, parasite control, wellness exams, vaccinations, microchipping, and cat adoptions); Diagnostic Services (radiography, diagnostic ultrasounds, and in-house laboratory services); Surgery (spay & neuter and soft tissue surgery); Holistic & Therapy (acupuncture); End of Life Care (euthanasia and cremation); and Travel Certificate Services (domestic and international health certificates). Add-on offerings include PawPlans, a preventive care savings program, plus an online pet supply store and cat boarding. The practice is AAHA-accredited and Cat Friendly Practice certified.

Differentiator

Problem solved

Functional benefit

Brands

• PetOne Veterinary: A mobile app for managing pet health care, offering appointment booking and health management features.

Products and services

• Wellness & Preventive Care Annual wellness exams, disease screenings, vaccinations, and health assessments tailored to each pet's life stage to prevent and detect problems early. Targeted at dog and cat owners in Denver.
• Vaccinations Preventive vaccination protocols for dogs and cats, including distemper/parvovirus, rabies, bordetella, canine influenza, leptospirosis, feline leukemia, and FVRCP.
• Dentistry Annual dental exams, cleanings, polishing, full-mouth radiographs, tooth extractions, and minor oral surgery for dogs and cats under general anesthesia.
• Diet & Nutrition Nutritional counseling and diet planning based on pet life stage, breed, activity level, and health conditions, including weight management and specialty diets.
• Parasite Control (Fleas, Ticks & Heartworms) Prevention and treatment for internal and external parasites including fleas, ticks, heartworms, roundworms, hookworms, whipworms, and tapeworms.
• Microchipping Permanent identification via microchip injection (grain-of-rice-sized chip) inserted under the skin between the shoulder blades, registered with owner information.
• Radiography X-ray diagnostic imaging for evaluating bones, joints, gastrointestinal tract, respiratory tract, urinary system, and identifying foreign objects, tumors, or bladder stones.
• Diagnostic Ultrasounds Ultrasound imaging for evaluating heart conditions, abdominal organs, cysts, tumors, and pregnancy monitoring; provides real-time 2D images.
• Laboratory Services In-house diagnostic testing including blood work, urinalysis, and intestinal parasite tests; used for wellness screening and emergency/unscheduled visits.
• Spay & Neuter Surgical sterilization for dogs and cats; ovariohysterectomy for females and castration for males, including IV catheter, fluids, and advanced pain management.
• Soft Tissue Surgery Non-orthopedic surgical procedures including hernia repairs, mass removals, cystotomy, abdominal exploratory surgery, and splenectomy.
• Acupuncture Therapy Veterinary acupuncture using thin needles inserted at specific body points to stimulate healing, reduce inflammation, and relieve pain for conditions such as arthritis and degenerative joint disease.
• Euthanasia Compassionate end-of-life care and euthanasia services for pets, including pre-administration sedation for a peaceful process.
• Cremation Memorial cremation services for deceased pets as an end-of-life care option.
• Domestic Health Certificates

Quantifiable outcome

• Up to 25% savings on preventative care through PawPlans membership
• +1 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• Wag & Train Animal Behavior SpecialistsminorStrategic or Co-development PartnerLocal animal behavior and training partner recommended to new clients. Provides professional dog training services referred to pet owners in the Denver community.
• Dumb Friends LeagueminorStrategic or Co-development PartnerLocal animal shelter partnership. Tender Touch recommends DDFL to clients seeking to adopt when no cats are available at the hospital for adoption.
• City BarkminorStrategic or Co-development PartnerDog daycare and boarding facility recommended to new Denver residents as a local partner for pet care services.
• The Pet ValetminorChannel Partner/ Reseller/ DistributorBBB Member pet sitting service recommended to new clients in Denver. Provides professional pet sitting services.
• Veterinary Behavior Consultations of ColoradominorStrategic or Co-development PartnerBehavioral veterinarian partner specializing in animal behavior consultations. Referred to clients with pets experiencing behavioral issues.
• PawPlanscoreStrategic or Co-development PartnerPetOne wellness membership program offering up to 25% savings on preventative care. Integrated service partnership for client value and retention.
• Veterinary Emergency Group (VEG)minorImplementation/ SI/ Consulting PartnerAfter-hours emergency referral partner located at 3845 E Colfax Ave, Denver, CO 80206. Patients requiring emergency care outside regular hours are directed to VEG.
• Wheat Ridge Animal HospitalminorImplementation/ SI/ Consulting PartnerAfter-hours emergency referral partner at 10140 W 44th Ave, Wheat Ridge, CO 80033. Secondary emergency care option for patients requiring overnight or specialized emergency services.
• VRCC (Veterinary Specialty & Emergency Hospital)minorImplementation/ SI/ Consulting PartnerRecommended specialty resource for advanced veterinary care, emergency services, and specialized treatments beyond general practice scope.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• CityVet: Regional chain of companion animal veterinary clinics with multiple locations across Texas and other U.S. metro areas. Comparable as a multi-site general practice operator focused on preventive care, surgery, and dentistry with similar client experience emphasis.
• VetCor: Consolidator of companion animal general practice hospitals across the U.S., with a comparable mix of wellness, surgery, dentistry, and in-house diagnostics. Strong peer to NVA's portfolio hospitals in business model and operating approach.
• PetVet Care Centers: Privately held consolidator of companion animal general practice and specialty hospitals across the U.S. Highly comparable as a peer consolidator business model to NVA, operating similarly-positioned community GP hospitals with comparable service offerings.
• Southern Veterinary Partners: PE-backed consolidator operating a portfolio of companion animal general practice and specialty hospitals across the southern and broader U.S. Directly comparable as a portfolio operator of AAHA-accredited community hospitals similar to Tender Touch.

Emerging players

• GoodVets: Modern companion animal general practice operator with multiple U.S. locations emphasizing elevated client experience and full-service offerings. Comparable as a contemporary multi-site GP with similar premium positioning, AAHA-aligned standards, and wellness membership programs.
• Sploot Veterinary Care: Tech-forward veterinary clinic operator with locations in Denver and other metros, offering GP and urgent care with extended hours. Directly comparable as a Denver-area competitor targeting similar pet owners with same-day urgent care and digital-first booking.
• Bond Vet: Modern urban veterinary clinic chain with locations in NYC-area and other metros, focused on tech-enabled client experience. Comparable as a contemporary general practice offering wellness, urgent care, and digital booking with similar target demographics to Tender Touch's Denver client base.

Broad incumbents

• Banfield Pet Hospital: Largest veterinary chain in the U.S., with hospitals primarily co-located inside PetSmart stores. Comparable as a general practice companion animal hospital chain offering wellness plans, vaccinations, dentistry, and surgery — directly competing with Tender Touch in preventive care and wellness membership.
• BluePearl Specialty + Emergency Pet Hospital: Large network of specialty and emergency veterinary hospitals, also owned by Mars Petcare. Comparable as a high-acuity referral counterpart for complex cases; relevant because Tender Touch refers advanced cases to specialty partners like VRCC.
• VCA Animal Hospitals: Operates one of the largest networks of general practice and specialty veterinary hospitals in North America, owned by Mars Petcare. Directly comparable as a multi-site companion animal hospital operator with similar wellness, diagnostic, and surgical service offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TenderTouchVet
• Facebookfacebook.com/tendertouchanimalhospital

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tender Touch Animal Hospital