What Cube Software does

Cube Software Pvt. Ltd. is a privately held Indian Computer Telephony Integration (CTI) software company, incorporated in 1991 and headquartered in Noida, Uttar Pradesh, with a registered office in New Delhi. The company designs and develops on-premise and cloud-based solutions that integrate with enterprise telephony infrastructure, including call center suites, voice loggers, interactive voice response (IVR) systems, CRM, bulk SMS gateways, fax servers, voice mail, conference bridges, screen loggers, and call billing software. Its product portfolio is built around a platform-plus-modules architecture centered on the Cube Quick Call Center Solution (QuickCall Dialer), the Callisto Voice Logger line, the Cube IVRS Solution, and the SMSanytime SMPP-based SMS gateway, with a newer IoT/GPS tracking offering built on Hadoop/HBase infrastructure. Technology depth is evidenced by multi-protocol support (Analog, PRI, SIP, H.323, Avaya H323, Cisco Skinny), proprietary voice compression (2:1/4:1/10:1 ratios), ODBC database integration with MS SQL/Oracle/MySQL/Access, and throughput claims of up to 6,000 SMS per minute and 99.99% voice logger uptime.

The company monetizes through a mix of one-time on-premise software licenses, recurring hosted/cloud telephony subscriptions, hardware sales (GPS tracking devices), and usage-based bulk SMS services. Pricing is not publicly disclosed; customers are directed to phone and web-based sales engagement. Go-to-market is direct enterprise sales augmented by a channel/reseller network across India, supported by sales leadership (VP Direct Sales, VP Channel Sales) and a sales floor at the Noida headquarters. Cube Software holds ISO 9001:2008 and ISO 27001 certifications, and is an Avaya-certified partner.

The company serves enterprise and government customers across multiple verticals including BPO/KPO, financial services (HDFC, Kotak, Fidelity), healthcare (Fortis, Batra Hospital), real estate (DLF), telecom operators and equipment vendors (Avaya, MITEL, Airtel, Reliance, Siemens, Panasonic), government/energy (NTPC, Indian Railways), hospitality (Hotel Taj), travel (Easemytrip), and education (Extramarks). Headcount is reported at 51–100 employees, and Cube Software self-positions as one of the top five CTI companies in India.

Name

Cube Software

Legal name

Cube Software Pvt. Ltd.

Website

https://cube-software.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

51–100 employees

Short description

Cube Software is a privately held Indian Computer Telephony Integration (CTI) software company, founded in 1991, that develops on-premise and hosted call center, voice logger, IVR, CRM, SMS gateway, and GPS tracking solutions for enterprise and government customers across BPO, BFSI, healthcare, telecom, and hospitality verticals.

Ownership category

akta.pro rank

Product category

Telephony Integration Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

akta.pro secondary industries

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), Fleet, Asset Tracking & Telematics Location Platforms (BPAMANAF)

Keywords

• Computer telephony integration
• Call center software
• Voice logging solutions
• Interactive voice response
• Bulk SMS gateway

Headquarters

HQ city

Noida

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. CTI Software Licenses: Sale and licensing of Computer Telephony Integration software products including call center solutions, voice loggers, IVR systems, CRM, screen loggers, voice mail, fax server, conference bridge, and call billing software. Products available as on-premise or hosted solutions.
2. Cloud/Hosted Telephony Services: Hosted services including cloud telephony solutions where the phone system is housed in the cloud, providing flexibility to work from multiple locations with minimum capital expenditure.
3. GPS/IoT Hardware and Tracking Services: Sale of GPS tracking devices (personal trackers and vehicle trackers) along with associated tracking platform subscriptions. Devices include Concox GT300 personal tracker and WeTrack Lite vehicle tracker.
4. Bulk SMS Services: Bulk SMS gateway services using SMPP protocol for high-volume SMS marketing and communications. Supports both promotional and transactional SMS.
5. Call Center Solutions: Comprehensive contact center solutions including predictive dialing, ACD, skills-based routing, real-time monitoring, and reporting. Offered as server-based on-premise or hosted solutions.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Cube Software develops and sells Computer Telephony Integration (CTI) software products including call center dialers, multi-protocol voice loggers, IVR systems, CRM, bulk SMS gateways, GPS tracking platforms, and cloud telephony services. Products are available as both on-premise installations and hosted/cloud subscriptions for enterprise customers. The company also distributes GPS tracking hardware (Concox GT300 personal tracker and WeTrack Lite vehicle tracker) bundled with its tracking platform.

Product overview

Cube Software is a Computer Telephony Integration (CTI) software company incorporated in 1991, operating as a platform-plus-modules architecture. The core product portfolio centers on telecommunications solutions including the QuickCall Dialer (call center solution with ACD, predictive dialing, IVR, and CRM), Callisto Voice Logger (multi-channel call recording supporting analog/PRI/SIP/VoIP), IVRS Solution, and SMS Server (bulk SMS via SMPP). These are complemented by add-on modules such as Voice Mail, Conference Bridge, Screen Logger, Call Billing Software, Fax Server, and the Voice Logger InSync centralized backup application. The company also offers GPS tracking solutions (Personal Tracker and Vehicle Tracker) and cloud-hosted telephony as part of its broader IoT-enabled product ecosystem. Industries served include BPO/KPO, financial services, hospitality, healthcare, real estate, and telecom.

Differentiator

Problem solved

Functional benefit

Brands

• Callisto: Callisto product line including Voice Logger and Screen Logger solutions for call recording and monitoring.

Products and services

• Cube Quick Call Center Solution (QuickCall Dialer) A comprehensive call center solution featuring Automatic Call Distribution (ACD), Predictive Dialer, IVR, CRM, CTI integration, skills-based routing, recording, monitoring, and billing. Supports both on-premise and hosted deployment models for enterprise contact centers in BPO, financial services, healthcare, hospitality, real estate, and telecom verticals.
• Callisto Voice Logger A digital voice recording solution that simultaneously records multiple channels of telephone calls, supporting analog, PRI, SIP, and VoIP protocols (SIP, H323, Avaya H323, Cisco Skinny) with various compression formats including VOX, MP3, PCM, A Law, and Mu Law. Designed for compliance recording, quality monitoring, and dispute resolution in call centers and enterprises.
• IVRS Solution (Interactive Voice Response System) A Computer Telephony Integration solution that provides pre-recorded voice responses, keypad signal logic, and data access capabilities with multi-language support and database integration (ODBC to SQL Server, MySQL, Oracle, MS Access). Multitasks across 4 analog or 30+ digital channels simultaneously.
• Cube CRM Software Customer Relationship Management software that helps organizations efficiently organize and maintain customer information, synchronize sales, marketing, and customer service processes. Designed for organizations that need to evaluate, plan, and execute marketing activities with minimum hardware requirements.
• SMS Server (SMSanytime - Bulk SMS SMPP Based) Bulk SMS gateway solution using SMPP protocol that connects to SMSCs of service providers (Airtel, MTNL, IDEA) for high-volume SMS traffic, supporting up to 6000 SMS per minute with promotional and transactional SMS capabilities, Unicode, concatenated SMS, EMS, ring tones, logos, and developer APIs.
• Cube Voice Mail A computer-based voice messaging system that allows users and subscribers to exchange personal voice messages, select and deliver voice information, and process transactions.
• Conference Bridge A full audio conference solution as a software component that integrates with the telephony system to provide multi-party voice conferencing capabilities.
• Callisto Voice Logger InSync A centralized data synchronization application that copies voice logger, voice mail, fax server, and call accounting data from multiple locations to a central storage system for quality control and data security.
• Callisto Screen Logger A network-based PC screen recording solution for capturing and monitoring employee desktop activity across multiple computers, supporting quality monitoring and compliance use cases.
• Call Billing Software A telephone billing system for managing telecom resources and costs in offices, factories, hotels, hospitals, housing societies, and private environments.
• Fax Server A telephony-integrated fax solution for sending and receiving faxes through the computer network.
• Smart Tracking Solution (GPS Tracking Platform) A GPS-based tracking platform for personal and vehicle tracking with real-time monitoring, geo-fencing, SMS/email alerts, history replay, and mobile apps for iOS and Android. Built on scalable Hadoop/HBase infrastructure.
• Personal GPS Tracker (Concox GT300) A fashion-looking, slim personal GPS tracker for protecting loved ones with two-way communication, geo-fence alarm, SOS alarm, and real-time tracking via SMS, APP, or Web. Distributed by Cube Software with the tracking platform.
• Vehicle GPS Tracker (WeTrack Lite) A compact, lightweight vehicle GPS tracker with GPS+LBS positioning, IPX5 waterproof rating, hidden LED, multiple alarms, and ACC detection for fleet management and logistics. Distributed by Cube Software with the tracking platform.
• Emergency Response System (ERS) An emergency response system for handling urgent situations and communications, deployed by government and public safety customers.
• Cube Telephony Hosted Solution (Cloud Telephony) A cloud-based phone system hosted in the cloud, offering minimum capital expenditure, flexibility to work from multiple locations, and enhanced data safety.

Quantifiable outcome

• Scalability from small teams to Fortune 500-level deployments at minimum cost
• +2 more outcomes

Named customers17 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• AvayacoreTechnology or IntegrationAvaya is a major global provider of business communications software and services. Cube Software has obtained Avaya certification and their products integrate with Avaya telecom solutions including Avaya H323 protocol support in voice loggers and call center solutions.
• MITELcoreTechnology or IntegrationMITEL is a global provider of business communications and collaboration software. Cube Software products work with MITEL telecom equipment for seamless integration.
• ConcoxcoreOEM/ Whitelabel/ Licensing PartnerConcox is the manufacturer of the GT300 personal GPS tracker sold by Cube Software. Cube distributes Concox hardware devices with their tracking platform.
• WeTrackcoreOEM/ Whitelabel/ Licensing PartnerWeTrack (WeTrack Lite) is the manufacturer of the vehicle GPS tracker sold by Cube Software. The compact 26.6g device provides GPS+LBS positioning for fleet management.
• Telecom Service ProviderscoreTechnology or IntegrationCube Software SMS gateway connects to SMSCs of multiple service providers including Airtel, MTNL, IDEA using SMPP, UCP/EMI, CIMD2 protocols. Voice logger and IVR solutions work across various telecom operators.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ameyo: India-headquartered contact center platform (now part of Cisco) offering omnichannel routing, predictive dialer, IVR, voice logging and CRM — the closest India-based direct competitor to Cube in terms of geography, vertical focus and product breadth.
• Talkdesk: Cloud-native contact center as a service (CCaaS) platform with ACD, IVR, skills-based routing, recording and CRM integrations — directly comparable to Cube's hosted call center offering and increasingly competing in BFSI and BPO verticals.
• Ozonetel: India-based cloud communications platform providing cloud telephony, IVR, ACD, click-to-call and bulk SMS — directly comparable to Cube's hosted telephony and SMS gateway offerings for Indian SMB and enterprise customers.
• NICE inContact: Enterprise contact center software (CXone) with omnichannel routing, IVR, voice recording, quality monitoring and workforce optimization — directly overlaps with Cube's ACD, voice logger and quality monitoring capabilities.
• Five9: Cloud contact center provider offering ACD, IVR, CTI, predictive dialer, and recording — comparable to Cube's hosted telephony and call center product line, with a stronger AI/analytics roadmap.
• Genesys: Global leader in contact center and customer experience platforms offering ACD, IVR, predictive dialing, routing, and workforce engagement — directly comparable to Cube's Quick Call Dialer and IVRS suite, with much broader global scale and cloud-native delivery.
• Knowlarity: India-based cloud telephony and IVR provider serving SMBs and enterprises with virtual numbers, IVR, click-to-call and voice broadcasting — comparable to Cube's hosted telephony, IVRS and bulk SMS products in the Indian market.

Broad incumbents

• Avaya: Global telecom equipment and contact center vendor whose EPABX/communications platforms Cube integrates with via Avaya H.323 protocol and certification. Avaya's own contact center solutions overlap with Cube's offering as part of a broader communications portfolio.
• Verint Systems: Global workforce optimization, voice recording, compliance and customer engagement analytics vendor — overlaps with Cube's Callisto Voice Logger and quality monitoring capabilities, with a much broader enterprise footprint.
• Cisco (Webex Contact Center): Cisco's Webex Contact Center delivers ACD, IVR, CTI and recording integrated with its broader collaboration stack. Cube's Callisto Voice Logger explicitly supports Cisco Skinny (SCCP) protocol, reflecting Cisco as both an integration partner and an incumbent competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cube_software
• Facebookfacebook.com/CSPLNOIDA
• LinkedInlinkedin.com/company/cube-software-private-limited-cspl-

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cube Software