Medical IT Services Provider Company in Australia
Medical IT Services is an Australian managed-IT services provider (Parramatta HQ, offices in Newcastle and Melbourne) that delivers managed IT, 24x7 support, cloud, cybersecurity, disaster recovery, and accredited support for Best Practice, Medical Director, Genie, Bluechip, and Shexie practice management platforms to medical practices and specialist clinics across NSW and Victoria.
- Company typePrivate
- Founded2015
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Medical IT Services Provider Company in Australia does
Medical IT Services is an Australian managed-IT services provider focused exclusively on the healthcare vertical, operating under the brand domain MedicalIT.Services. Founded in 2015 and headquartered in Parramatta (Sydney) with additional offices in Newcastle and Melbourne, the company delivers managed IT services, 24x7 helpdesk support, cloud hosting, cybersecurity (including a 24/7 SOC with EDR and vulnerability management), disaster recovery, vendor management, cloud telephony (VoIP/eFax), NBN internet, IT consulting, and greenfield medical-practice setup services. Its core technical differentiator is deep, certified integration with the dominant Australian practice management software platforms — Best Practice, Medical Director, Genie, Bluechip, and Shexie — paired with ISO certification positioning it against the regulatory and compliance needs of the Privacy Act 1988, My Health Records Act 2012, Notifiable Data Breaches Scheme, and RACGP Standards for General Practices.
The business model is a subscription-managed services model augmented by project-based professional services. Managed IT, managed cloud, and managed cybersecurity are delivered as recurring monthly contracts tailored to practice size and requirements, with pricing quote-based and not publicly disclosed. Office locations in Parramatta, Newcastle (Jesmond), and Melbourne support an east-coast field-sales and inside-sales operation that uses complimentary onsite IT surveys, phone (1300 660 368) and email intake, and partner referrals from PMS vendors to acquire customers. Customer segments are predominantly SMB — general medical practices, specialist clinics, and new practice startups — with named customer references skewing toward small practices and individual practitioners rather than large enterprise health systems. The portfolio follows a platform-plus-modules architecture: Managed IT Services for Medical Centers functions as the platform, with discrete add-on modules (24x7 support, Best Practice support, managed cloud, cybersecurity, disaster recovery, vendor management, NBN, cloud phone, IT consulting, practice setup) layered on top.
Headcount is reported in the 11-50 band; ownership is privately held with no disclosed investors, parent company, or M&A activity. The company is founder/owner-operated with no board composition or external capital stack disclosed. Marketing channels emphasize content (blog), organic social (Twitter, Facebook, Instagram, LinkedIn, YouTube), SEO, customer testimonials (Google 4.9 rating across 38 reviews), and direct phone/email outreach. Brand reputation — including "two decades" of claimed experience and ISO certification — is the primary intangible asset competing against generalist MSPs entering the medical vertical.
Medical IT Services Provider Company in Australia firmographics
Firmographics- Name
- Medical IT Services Provider Company in Australia
- Legal name
- Medical IT Services
- Website
- https://medicalit.services
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Medical IT Services is an Australian managed-IT services provider (Parramatta HQ, offices in Newcastle and Melbourne) that delivers managed IT, 24x7 support, cloud, cybersecurity, disaster recovery, and accredited support for Best Practice, Medical Director, Genie, Bluechip, and Shexie practice management platforms to medical practices and specialist clinics across NSW and Victoria.
- Ownership category
- akta.pro rank
Medical IT Services Provider Company in Australia industry classification
Industry- Product category
- Healthcare Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), IT Knowledge Management & Service Desk Platforms (HDAEALAH)
Keywords
Where Medical IT Services Provider Company in Australia is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Medical IT Services Provider Company in Australia business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Ongoing managed IT support services delivered as a monthly subscription model. Services include 24/7 monitoring, maintenance, security management, and helpdesk support for medical practices. The model transforms IT from an unpredictable cost to a regular business expense.
- Professional IT Consulting: IT consulting services including Office 365 support, data backup, software assistance, and strategic technology planning. Provided as part of managed services or as standalone consulting engagements.
- Cloud and Infrastructure Services: Cloud hosting services, NBN internet provisioning, and network infrastructure setup and management for medical practices.
- Medical Practice Setup: Setup and configuration services for new medical practices including hardware procurement, software installation, network setup, and initial IT infrastructure deployment.
- Vendor Management: Coordinating and managing relationships with IT vendors, suppliers, and contractors on behalf of medical practices.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom Managed IT Services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Medical IT Services Provider Company in Australia product offering
Product offeringCore offering
Medical IT Services delivers subscription-based managed IT services to Australian medical practices, specialist clinics, and healthcare organizations. The core offering bundles 24x7 IT support, managed cloud and cybersecurity services, IT disaster recovery, vendor management, and specialized support for major Australian practice management software platforms (Best Practice, Medical Director, Genie, Bluechip, Shexie). Supplementary engagements cover new-practice IT setup, IT consulting, cloud phone/VoIP systems, and NBN internet provisioning.
Product overview
Medical IT Services is a managed IT services company offering a unified portfolio of technology services for Australian healthcare providers. The core offering is Managed IT Services for Medical Centers, supported by specialized modules including 24×7 IT Support, Best Practice Support (for Best Practice, Medical Director, Genie, Bluechip, and Shexie software), Managed Cloud Services, Cybersecurity Solutions, IT Disaster Recovery, IT Vendor Management, Cloud Phone System, NBN Internet, IT Consulting Services, and Medical Practice Setup. The portfolio follows a platform-plus-modules model where the managed IT services foundation is enhanced with discrete service modules addressing specific healthcare IT needs.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services for Medical Centers Comprehensive managed IT services tailored for Australian healthcare organisations, including proactive monitoring, maintenance, helpdesk support, and ongoing IT management for medical practices, specialist clinics, and healthcare companies.
- 24×7 IT Support Round-the-clock helpdesk and IT support ensuring medical practice and clinic systems continue operating at all times with immediate response for critical issues.
- Best Practice Software Support Specialised setup, configuration, health checks, and system monitoring support for Best Practice medical practice management software used by Australian GPs and specialists.
- Managed Cloud Services Cloud-based server management and backup services designed to protect electronic health records and medical devices, including private and public cloud deployment options.
- Cybersecurity Solutions Healthcare-specific cybersecurity services designed to safeguard patient data, medical devices, and networks from cyber-attacks and security breaches.
- IT Disaster Recovery Disaster recovery services that minimise server downtime, prevent data loss, and ensure business continuity for medical practice IT systems.
- IT Vendor Management Coordination and management of IT suppliers, contractors, and security vendors on behalf of medical practices, reducing administrative burden on practice staff.
- Cloud Phone System Cloud phone solutions for medical practices including EFax services, VoIP technology, IVR support, and real-time monitoring of telephony systems.
- NBN Internet Services NBN internet provisioning and connectivity services tailored for Australian medical practices.
- IT Consulting Services Expert IT consulting for medical practices covering Office 365 support, data backup, software selection, and strategic IT planning.
- Medical Practice Setup Complete IT infrastructure setup for new medical practices including hardware procurement, practice management software installation, network setup, and initial security and compliance configuration.
Quantifiable outcome
- Reduced IT downtime through proactive monitoring and 24/7 support
- +2 more outcomes
Companies that use Medical IT Services Provider Company in Australia
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles3 records
Medical IT Services Provider Company in Australia technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Medical IT Services Provider Company in Australia partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- Best Practice SoftwarecorePartnership for setup, installation, configuration, and troubleshooting of Best Practice software - one of the leading Australian medical practice management software platforms. Medical IT Services provides certified support for this platform as part of their managed IT services.
- MedicalDirectorcoreIntegration partner for MedicalDirector software including Bluechip - trusted Australian medical practice management software. Medical IT Services supports setup and ongoing use of these platforms.
- Genie SolutionscoreGenie Solutions logo displayed as partner - Australian medical practice management software for specialists and GPs. Medical IT Services offers setup, configuration, and troubleshooting support for Genie users.
- BluechipcoreBluechip is listed as a partner software - Australian medical practice management software by MedicalDirector. Medical IT Services provides support for Bluechip integration.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
Medical IT Services Provider Company in Australia competitors and assessment
Company assessmentBroad incumbents
- Logicalis Australia: Global IT solutions and managed services provider with a strong Australian healthcare practice. Comparable in delivering managed services, security, and cloud infrastructure to healthcare customers, though at a much larger scale.
- iCareHealth / Telstra Health Allied Health: Provider of clinical and practice management software plus adjacent IT services to Australian medical and allied health practices. Overlaps with Medical IT Services on the practice management software support and managed services side.
- Hills Limited (Health Solutions): Provides managed IT, clinical software, and integration services to Australian healthcare providers. Comparable in serving medical practices with multi-vendor IT and PMS support, though Hills is a larger diversified incumbent.
- C1 Consulting (now CDW Healthcare Australia): Global IT services provider with a healthcare practice covering managed services, security, and infrastructure for providers. Represents the larger, broader incumbent that Medical IT Services competes against for mid-market healthcare deals.
- Telstra Health: Australia's largest healthcare technology and services provider, part of Telstra. Offers managed services, cloud hosting, and digital health solutions to hospitals and large medical groups, directly overlapping with Medical IT Services' managed IT and cybersecurity offering at the enterprise end of the market.
Direct peers
- Covenant IT: Australian managed IT services provider focused on the healthcare vertical, supporting medical practices with cloud, cybersecurity, and PMS support. Closest direct comparable in size and vertical specialization.
- Insync Technology: Australian managed IT and cybersecurity services firm serving small and mid-sized businesses including healthcare. Directly comparable in delivering subscription-based managed IT, cloud, and security services to Australian SMBs.
- Australia Cloud Solutions (Healthcare IT): Australian managed cloud and IT services provider serving SMB healthcare and professional services firms. Comparable in offering cloud hosting, managed IT, and security services to medical practices.
- Accordion IT (Healthcare MSP): Boutique Australian managed service provider with a strong healthcare vertical focus, offering managed IT, cloud, and security services to medical practices. Direct competitor in the SMB medical practice segment.
Regional players
- F1 Solutions: Australian IT services firm with healthcare experience, providing managed services, application development, and integration to health and government clients. Comparable in offering managed IT and consulting to healthcare organisations in Australia.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Medical IT Services Provider Company in Australia social profiles
Digital presenceMedical IT Services Provider Company in Australia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medical IT Services Provider Company in Australia leadership team
Management profileNumber of profiles
Medical IT Services Provider Company in Australia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medical IT Services Provider Company in Australia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medical IT Services Provider Company in Australia
What does Medical IT Services Provider Company in Australia do?
Medical IT Services delivers subscription-based managed IT services to Australian medical practices, specialist clinics, and healthcare organizations. The core offering bundles 24x7 IT support, managed cloud and cybersecurity services, IT disaster recovery, vendor management, and specialized support for major Australian practice management software platforms (Best Practice, Medical Director, Genie, Bluechip, Shexie). Supplementary engagements cover new-practice IT setup, IT consulting, cloud phone/VoIP systems, and NBN internet provisioning.
Is Medical IT Services Provider Company in Australia a public or private company?
Medical IT Services Provider Company in Australia is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Medical IT Services Provider Company in Australia founded?
Medical IT Services Provider Company in Australia was founded in 2015. It employs 11 to 50 people.
Where is Medical IT Services Provider Company in Australia based?
Medical IT Services Provider Company in Australia is headquartered in Sydney, Australia, in the Oceania region.
How does Medical IT Services Provider Company in Australia make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are professional IT Consulting, cloud and Infrastructure Services, medical Practice Setup and vendor Management.
Who are Medical IT Services Provider Company in Australia's main competitors?
Broad incumbents on record are Logicalis Australia, iCareHealth / Telstra Health Allied Health, Hills Limited (Health Solutions), C1 Consulting (now CDW Healthcare Australia) and Telstra Health. Direct peers are Covenant IT, Insync Technology, Australia Cloud Solutions (Healthcare IT) and Accordion IT (Healthcare MSP). F1 Solutions is listed as a regional player.
Does Medical IT Services Provider Company in Australia have an API?
No public API is recorded for Medical IT Services Provider Company in Australia.
What industry is Medical IT Services Provider Company in Australia in?
Medical IT Services Provider Company in Australia's product category is Healthcare Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of EDAEAHAJ, Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC). Its NAICS code is 541513 and its SIC code is 7370.